What evidence can you share that demonstrates the impact of the engagement?
We've already seen successful order completions on the site, which is a critical business need. Traffic to the site has increased, and the site itself performs optimally during key sales seasons. We have no concerns, and everything operates optimally.
How did CreateThrive perform from a project management standpoint?
They're very responsive, flexible, and knowledgeable. They give us appropriate resources, and they interact with our client very well. Communication is clear and proactive, and they work well within a staff augmentation model. They take ownership of their work, and we're happy to have them as a partner.
What did you find most impressive about them?
Their communication is really exceptional. They take responsibility for anything we assign to them, and they hold themselves accountable. They're a true extension of our team.
Are there any areas they could improve?
Some of the individuals we work with are fantastic, but the level of knowledge isn't consistent across the entire team. Overall, we haven't had any issues, but we would like that same level across all their resources.
Do you have any advice for potential customers?
Be clear about your expectations from the beginning. That will help them focus on the important pieces of the project. Also, be transparent about the end goals to help them feel like a true extension of your team.