The Customer Retention Agency

We are a branding and digital innovation agency with a focus on Latin American and U.S. Hispanic markets. We use the latest technologies to help brands create memorable brand experiences and communicate with their customers across all regions.

Our people

Millennial, multicultural, bilingual and overachieving digital natives, we are a group of remarkable people with a few superpowers.

We’re not just creatives, designers and programmers. We’re entrepreneurs, strategists and consultants who help brands get ahead in multicultural markets.

With a relentless sense of curiosity and proven track record in human-centered design, persuasive messaging and cutting edge technology, we break silos and transform mindsets for Fortune 500 companies and disruptive startups.

 
Undisclosed
 
$200 - $300 / hr
 
10 - 49
 Founded
2006
Show all +
Miami, FL
headquarters
  • 1101 Brickell Ave. South Tower 8th floor
    Miami, FL 33068
    United States

Portfolio

Key clients: 

We enjoy working with clients on all industries but we have a sweet spot for companies in lifestyle, foods and beverages, finance, education, health and pharmaceutical, technology, luxury.
 

Key Clients: Armani, Arianna Huff, Wendy's, Zumba Fitness and Strong by Zumba.

Sensentia

Restaurant

Restaurant

Restaurant

Restaurant

Victory Cruise Lines

Thrive Global by Arianna Huffington

Capital Circle

Wendy's Social Media

Zumba Fitness New Year Campaign

Armani/Casa

Armani Casa

Luxury brand Armani Casa Miami needed to launch a robust social media and branding presence across relevant networks to increase awareness and traffic in their physical store located at the heart of Miami Design District.

After researching the market trends, we sought to focus on building an audience and community of engaged users to generate brand/location awareness, targeting interior designers

as well as local and international individuals interested in the purchase of luxury goods.

In order to reach the campaign goals, our team created a strategy to increase exposure by posting shareable content and completely re-branded their social media presence, creating modern yet highly sophisticated designs that complement our editorial calendar every week.  

The social media launch of Armani Casa Miami increased awareness of their store and gained traction through social media, ultimately increasing leads and traffic to their physical store.

Roasted Tomato Guacamole by Wendy's

The new roasted tomato mayo and guacamole blend is a festival of freshness that will keep you wanting more!

Who doesn’t love guacamole? And with the addition of roasted tomato sauce, the classic burger just got a major upgrade.

With clear Hispanic flavors, the branding needed to reflect the originality of the recipe as well as the freshness of this new product.
Our team

created a colorful but clean branding image to reflect the product traits. Using only the real ingredients of the sandwich, we styled the food, produced the photography and designed the brand to be distributed in all 18 countries of Latin America. 

Bagelfuls by Kraft

Bagelfuls needed an effective web design to help them reach busy moms. Their goal was to communicate the nutritional benefits of their breakfast on the go in a family friendly manner. We created a creative website concept that allowed users to find out the nutritional information about the products, as well as compare them side by side with other leading fast breakfast products.

We

also created a game mini-site, where users could play and create different personalities of the Bagelfuls Monsters. When ready,  the characters could be visualized using Augmented Reality.

Reviews

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Branding & Communications for Renewable Energy Company

“They really care about your brand and are willing to go the extra mile to ensure they give you quality materials.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
June - Sept. 2017
Project summary: 

Crea7ive designed and organized a company’s brand and created a brand book. They currently revise site content and continue to support branding procedures.

The Reviewer
 
51-200 Employees
 
Miami, Florida
Executive Assistant, Renewable Energy Company
 
Verified
The Review
Feedback summary: 

The design team’s responsiveness and skill enabled them to complete a brand book on time. They dedicated themselves to learning the material and audience in order to provide high quality work. Their familiarity with the brand they created meant they were a good fit for future branding projects. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I oversee branding and communications for a renewable energy company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Crea7ive Interactive Advertising?

We already had a presence in Latin America, but when we started this platform in 2017 we had to create everything about our brand from scratch. We had a logo but needed to establish brand guidelines so we could make our mark in the region.

SOLUTION

What was the scope of their involvement?

We began working with Crea7tive to help us organize our branding projects and to create a detailed brand book. We then realized what a valuable resource they were, especially considering they knew our brand already, and decided to continue working with them.

They also worked with us to create position statements, select images for use on our site and social media and created our in-office branding. They currently help us create and revise website content.

What is the team composition?

My main points of contact are the company's cofounders, but I've also been in touch with some of the designers and content writers.

How did you come to work with Crea7ive Interactive Advertising?

I researched companies online and reached out to local firms whose work I liked. Crea7ive sent samples of their previous work and I liked the brands they'd created for other groups. In addition, they sent us brand books they'd made previously, which were at a higher caliber than brand books I'd received from other design agencies—they were clean, detailed, and gave me a sense of the team’s dedication to their clients.

How much have you invested with them?

We’ve spent approximately $20,000.

What is the status of this engagement?

We started around June 2017 and finished the brand book around September of the same year, but continue to work with them on our site content.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Since we don't do any marketing or advertising, and instead rely entirely on branding and communications, it's difficult to quantify the feedback we've gotten as a result of their work. Our company has gained awareness not only as a result of our presence at industry events but also as a result of the branding work Crea7ive has done for us.

How did Crea7ive Interactive Advertising perform from a project management standpoint?

They're good project managers—very detailed and patient. The brand book took longer to finish than we’d anticipated as time went on and we came to better understand our needs. However, throughout that process, I was in frequent contact with Crea7ive’s cofounders, and they always responded quickly.

What did you find most impressive about them?

They really care about your brand and are willing to go the extra mile to ensure they give you quality materials. On several occasions, they approached us with ideas or designs they'd created without our prompting. That kind of initiative demonstrates their understanding of our position and the company's perspective, and their ability to accommodate those needs.

5.0
Overall Score Our partnership is fruitful and runs smoothly.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They’ve always complied with our timeline, yet remain flexible when we need to make scheduling or deadline changes.
  • 5.0 Cost
    Value / within estimates
    The price is very reasonable for the quality they deliver.
  • 5.0 Quality
    Service & deliverables
    Their work is detailed and the team is patient with us.
  • 5.0 NPS
    Willing to refer

Branding for Artificial Intelligence Company

"Crea7ive helped us present ourselves as a professional, capable company."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
2015 - Ongoing
Project summary: 

Crea7ive Interactive Advertising provided complete visual branding through a logo and typesets, graphics, catchphrases, and digital materials. In the next phase, they’ll start design implementation.

The Reviewer
 
1-10 Employees
 
San Francisco, California
Peter Stephenson
Chief Product Officer, Sensentia
 
Verified
The Review
Feedback summary: 

The new brand image has supported expanding business objectives, contributing substantially to the acquisition of a larger client pipeline. Crea7ive Interactive Advertising’s aesthetic vision, streamlined workflow management, and accessible price point continue to impress. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the chief product officer of Sensentia, an artificial intelligence company that sells products, mainly to health insurance companies, that allow them to simplify people’s interaction with healthcare. We wanted to develop a benefit inquiry system that lets users ask for all their benefits related to a medical service in their own words—for example, “How much should I pay for an MRI,” or, “Am I authorized for an X-ray.”

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Crea7ive Interactive Advertising?

We’re an early-stage startup and don’t have a lot of expertise in marketing and branding. We used them to define our brand, tone, and colors—the visual appearance of our communications. 

SOLUTION

What was the scope of their involvement?

They were very interactive and upfront with us throughout the process. They wanted to understand not only the product and customer but also the culture and atmosphere we wanted to set for ourselves as a company. They developed those branding materials initially, and then they wanted to understand how we wanted to position ourselves with the key attributes we wanted to communicate to our customers. They laid out a range of assets for us to develop to get that message across—all the way from the messaging to the visual appearance to the emphasis on the types of images included in our written and interactive communications.

They revised our logo and typeset (the fonts we use in our communications). They drafted the types of messages that we wanted to include, as well as the catchphrases and terms we wanted to add into the written materials. They helped us define the look and feel of our brochures.

They also developed a brand book for us, which was really a complete revamp of the visual aesthetic of all our digital and printed assets. The branding book handles all of the visual elements that we want for our company. We were able to take that branding book and, for example, make a PowerPoint template, a document template, and even an Excel template based on the materials and branding guidelines that they developed for us.

Now, we’re looking to utilize them for implementing the visual design of our digital materials. We’ll be using them to roll out the more complex digital aspects such as a website. Also, we’ll probably use them to expand our written assets as well such as our brochures, executive summary, and business cards.

We primarily worked with co-founders Paula and Pia, who were the principals. Pia was doing a lot of the business development work with us, and Paula was handling the creative tasks. I liked having a single point of contact for each of those aspects; everything that we wanted from the management perspective was very good. I knew who to contact if we had any concerns or questions.

How did you come to work with Crea7ive Interactive Advertising?

I assessed them based on a couple of aspects. We were very impressed with Pia and Paula regarding their professionalism and willingness to work with our vision. Also, they could deliver an impressive level of service at one of the lowest quotes we received. We didn’t necessarily want to go with the cheapest, even though we’re a startup.

In the end, I had confidence in their ability to execute the project for the amount of money we had to spend. I’ve worked with a range of marketing and branding companies over the years. Within this company, we spoke to 3 or 4 different marketing companies before we chose Crea7ive. We saw a lot of value in their proposal, and they showed that in the finished product.

How much have you invested with Crea7ive Interactive Advertising?

The project cost around $20,000. 

What is the status of this engagement?

We started working with Crea7ive roughly 2 years ago. The engagement was about 3–4 months, and it went through a number of iterations and a lot of contact time. The next stage of the project will probably take another 2–3 months. 

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement?

The results are hard to measure directly. If you look at our branding now, it’s much more professional, particularly for a startup. We were at the point where we had produced our first project, so we were going into our first deployment when we did the rebranding. We needed to improve everything to be perceived as a viable, working company instead of a startup.

Since then, we’ve moved their marketing and presentation material to the branding that they did, and we’ve seen a lot of good feedback based on that branding. We’ve also gone from a pipeline of having one single client project to having 8 projects at the moment. I couldn’t say whether this is all due to the new branding, but the new image was definitely what we needed at that time. Crea7ive helped us present ourselves as a professional, capable company.

How did Crea7ive Interactive Advertising perform from a project management standpoint?

From contracting to delivery, it was a well-managed project. If the project management goes wrong, you notice, but if it goes right, you don’t notice at all. We had no problems throughout the whole process.

Often with marketing groups, it’s haphazard and just based on conversations, but they were very organized in the materials that they presented to us. Often, they let us express our thoughts through organized questionnaires, so we had a lot more time to think about what we wanted as opposed to interviews. Based on that original material, we went through a number of identities to flesh out the ideas that we originally had.

What did you find most impressive about Crea7ive Interactive Advertising?

Even though they’re young, they offer a complete, fresh package, from the way they interact and listen to the professional rollout of the project and the delivery. They were very interested in what we wanted and meeting those goals rather than selling us a product. I’m really thrilled with our partnership. 

Are there any areas Crea7ive Interactive Advertising could improve?

I’d have to say no. They’re still relatively young. The more experience that they have, the more they’ll just keep growing as a company and as people. That experience could definitely help them. But, from what they promised, they delivered. They’re definitely on the right track, so I wouldn’t change really anything about them at the moment. 

5.0
Overall Score Everything worked. We got what we wanted, and the whole package is excellent.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    We were definitely in a hurry with the project. They had other work but were able to facilitate the project. They met each of the deadlines that we negotiated. I have no complaints there at all.
  • 5.0 Cost
    Value / within estimates
    They were definitely under a lot of the other marketing companies that we spoke to, and the quality of the deliverable was very good. It’s a 5 for cost and a 6 for value.
  • 5.0 Quality
    Service & deliverables
    They delivered everything they promised. I was very impressed with the final result.
  • 5.0 NPS
    Willing to refer
    I already have recommended them to other companies that we work with.

Website Redesign for Interior Furnishings Company

"Every single person that has seen our new site is completely impressed. They really captured in the website what we sought out to do."

Quality: 
5.0
Schedule: 
3.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
Project summary: 

Crea7ive Interactive Agency redesigned a furniture company’s e-commerce website and marketing collateral to reflect the unique character of their products. Products included a postcard flier and a portfolio.

The Reviewer
 
11 - 50 Employees
 
Miami Metro Area
Marketing Coordinator, Jalan Jalan Collection
 
Verified
The Review
Feedback summary: 

The new website successfully represents the right aesthetic sensibility; there has been a market traffic increase as well. Crea7ive Interactive Agency has friendly people who are committed to hitting quality metrics.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Could you give a brief description of your company and what you do there?

My name is Ryan Amsel. I work for Jalan Jalan Collection. I am the marketing coordinator. I hired Crea7ive to assist with rebranding and designing our new site.

OPPORTUNITY / CHALLENGE

What was the business challenge you were trying to address when you hired Crea7ive Interactive Advertising?

We have a very profound visual aesthetic for our furniture. Our previous site did not in any way represent what the experience of our brand was. I had them come to the showroom and get a sense of what is the tone, the aesthetic, the experience of our showroom, and then worked with them on how to create that same aesthetic on the website so that they would have the same feeling of walking into our showroom as going on to our site. That was where the design conversation began; they created a pretty good representation of our company. We created the five different photo images that are in our banner, our rolling banner. It’s giving the people the feel of what our brand experience is like and the ability to click on the banner to take you to individual products. They made it pretty streamlined and easy for us to capture that feeling, and then worked with the design to make it accessible for people to buy individual products to create that aesthetic. 

SOLUTION

What did the scope of the website redesign involve on their end?

We already had a site that integrated Magento. We kept our platform and they changed the skin and did a lot of other coding to assist the new layout. They continue to work on the website whenever we have issues.

Aside from the Web design, were they involved with any other aspects of your rebrand?

Yes. We had them work on two other projects for us. One was a marketing brochure. It was a 12-page portfolio brochure. I worked with them on creating the layout and the representation of our different portfolio of different homes and condos that we furnished. They worked on that and did a beautiful brochure. They also designed our postcard-sized flyer. They did a nice job on that as well.

Why did you hire Crea7ive Interactive Advertising?

I actually knew them from a previous project for a previous company. I had searched probably more than 100 top designers throughout Florida and the country. I selected them after an extensive market research of who was available. They did a great job with that previous project, and they’re great to work with, so I hired them on for the new company. 

Can you give a sense of the size of the project either with a cost range or a personnel work-hour figure?

I would say it’s a mid-range project. Because we had a relationship and because they did a great job on my last site, we came to a good agreement for a mid-range cost for this project. 

RESULTS & FEEDBACK

In terms of the results of the work that they did, are there any metrics, statistics, or feedback that you can share to indicate the effectiveness of the work that they delivered?

I wish I had some hard metrics. We have had a ridiculous amount of new hits to our site.

I would say that categorically and unanimously, every single person that has seen our new site is completely impressed. Everyone says, “Wow. What a difference.” They really captured in the website what we sought out to do, which was create the same feeling of coming into the showroom. They definitely achieved that. 

How would you describe their performance?

They’re very personable. We had a lot of email exchanges and phone exchanges. Because we didn’t have them start from scratch, and we had them take the existing coding structure from our site and adjust that, it was a little slower turnaround because there were a little bit more coding issues. They’ve made sure to make every touch point to be up to what we desired.

4.5
Overall Score
  • 3.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I recommend them every month or so.

Disability Resource Website and Marketing

"They made me feel like I was a friend. It was just a tremendous experience. They connected with the project. They took time to understand it."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
Project summary: 

Crea7ive Interactive Agency created a disability resource website. The focus was on being accessible to blind, the color-blind, paraplegic, and epileptic users. They also provided digital and video marketing.

The Reviewer
 
1 - 10 Employees
 
Miami Metro Area
Mike Arbitman
Founder, Disability Resources and Networking Site
 
Verified
The Review
Feedback summary: 

The website has received tremendous acclaim from major disability rights groups, and disabled users are delighted to find a resource that is accessible to them. Crea7ive was mindful of the budget, prioritizing must-haves and nice-to-haves. They were a truly considerate and professional partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please give a brief description of your company and your role.

My company’s name is Imuneek.com. I’m one of the co-founders. Imuneek is a website that connects people to other people, businesses, organizations, support groups, doctors, and events specific to your medical condition or disability, both physical and mental. 

OPPORTUNITY / CHALLENGE

When you first approached Crea7ive, what was the business challenge that you were trying to address?

I lost my vision due to an accident travelling overseas for work. When I lost my vision, it took two years for me to find all the available resources for the blind. I met other people with various medical conditions and disabilities, and they went through a similar issue – just randomly searching the Internet through thousands of Web pages. They all wished that there was one concise website where they could go and have all the resources brought to them. When I approached Crea7ive, that’s what I wanted to do. But, I had a limitation, which was that I couldn’t travel. They were the only company that made the accommodation for me to come to my house to talk to me about the website I wanted to build.

SOLUTION

What was the scope of their work? Did they create the entire website?

Yes. They did the visual layout. They did the logo design. They did the business logic. They did the user interface. They did the customer experience. My business partner and I had the idea, but they truly saw the vision and made it come to reality.

How long did that project take?

Under a year. It was three years ago, in 2011.

Why did you select Crea7ive to work with in the beginning?

The first thing I did was research all the major website design firms in the U.S. I was looking to see which one had the best look, which one had the best deal, which website my wife, my business partner and I liked the most just visually. From what everybody else was telling me, Crea7ive had the best design. They had the best layout. We spoke on the phone and they were just so friendly and so informative. I left a note about my background, and they informed me about the changes that have happened since I lost my vision. They explained to me the different types of languages that they can use, the perks and the benefits to each one, why they should choose one over the other, what was the best platform design. On top of that, they were one of the only firms that would also help me with the logo design with my marketing. They could run a Facebook campaign, a Twitter campaign for me. They helped me shoot a commercial for a kickstarter video that we’re doing. They were a one-stop shop for everything that I needed digitally. It was amazing for us. That’s why I chose them; the plethora of business opportunities that we had to work with them.

Can you give a sense of the size of the project, either in a cost range or in a work-hour figure?

They gave us a tremendous discount [due to a personal connection with the cause]. I know that the scope of the work anywhere else would have cost between $65,000 and $85,000.

RESULTS & FEEDBACK

In terms of the results of the project, are there any metrics, statistics, or feedback that you can share that indicates the effectiveness of the work?

Since we launched, we have found out that 87% of our users use it every day. The remaining ones check back at least once a week in order to see what’s new. I’ve learned that we were one of only two resources in the country for a blind parent. We’re also, in South Florida, the only resource for juvenile type 2 diabetes. The businesses that have partnered with us use the site as references. So far, there’s been the Special Olympics of Miami-Dade County, the American Diabetes Association Dade and Broward Chapter, The Lighthouse for the Blind Broward. They’ve all said that this is just a tremendous resource.

One of the other criteria when I was designing the site is that it needed to be 508-compliant for people with different types of visual disabilities. The website is completely screen reader-friendly. It’s the most compatible social networking website for people that are blind. She made sure to keep it high in color contrast in case the user was colorblind. She made things very simple to operate and navigate in case the user is paraplegic and can’t operate a mouse and has to use the mouthpiece mouse. She made sure that there was nothing flashing, no banners, in case the user was prone to seizures or is epileptic. She took all that into consideration when designing, and the users have replied back with thanks for that. After the initial three step sign up, users never have to input any data again. All the resources are presented to them all at once, and they can just sort it however they deem necessary. Everybody loves the user experience mostly. They love how easy it is to operate. I just keep on getting positive feedback after positive feedback.

How would you describe Crea7ive’s performance?

They made me feel like I was a friend. It was just a tremendous experience. They connected with the project. They took time to understand it. They brought different aspects to it that I did not think about or even know to think about. It’s been amazing. They let me know that for this amount of money, we can accomplish this. They broke it down into a tier system for me. They said, “If you’re able to raise any extra money, we can add these features in the future.” They designed the website so that the database is going to be the foundation and they can just add modules and grow without having to reconfigure the whole site.

Looking back, is there any area that you think they could improve on or that you would do differently?

So far, no. We’re still relatively new, but I would do it 1000 times over if I could.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They never missed a deadline that they told me.
  • 5.0 Cost
    Value / within estimates
    Hands down.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    We’ve already sent them to three or four people.

Web Design for Shared Workspace Community

"They had a lot of creative ideas and they were also extremely easy to work with. They worked really hard."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
Project summary: 

Crea7ive Interactive Agency designed and developed a website for a shared workspace community. They also provided some backend functionality as well as digital and print marketing collateral.

The Reviewer
 
1-10 Employees
 
Miami, FL
Co-founder, Shared Workspace Community
 
Verified
The Review
Feedback summary: 

Crea7ive Interactive Agency exhibited an impressive conceptual understanding of design principles combined with the ability to execute on them. The website and marketing materials successfully communicate just the right message. They had strong creative judgment and the ability to integrate feedback.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Could you provide a brief description of your company and your role there?

It’s a shared workspace based here in the central business district of Miami. I’m the co-founder.

OPPORTUNITY / CHALLENGE

Could you describe the business challenges you were trying to address when you approached Crea7ive Interactive Advertising?

We were starting our business and we were looking to build our website with some backend functionality as well. 

SOLUTION

Could you describe the scope of the project?

They’re responsible for the full range of responsibility from A to Z.

Did they also do design elements like logo design?

They did not do the logo design, but they designed the site and a lot of our collateral materials as well. They drove the design as well.

How long did that project take?

It was about a three-month project. That was in 2012.

How did you select Crea7ive Interactive Advertising as your solution partner?

We did a pretty exhaustive search of companies. We liked their creativity. They had a lot of creative ideas and they were also extremely easy to work with. They were able to balance providing ideas and concepts with taking feedback to make sure that it was consistent with the direction that we were seeking. They worked really hard.

Could you provide a sense of the size of this initiative in monetary terms or a work-hour figure?

It was a three- or four-month long project. They had several people working on the account. They were responsible for creating our entire website, developing backend application and developing a suite of marketing collateral materials for us. It was a big project.

RESULTS & FEEDBACK

In terms of results, could you share any metrics or feedback that would demonstrate the effectiveness of the work?

On a qualitative scale, we’re extremely pleased with their work. In terms of functionality, everything works really well. More than anything, we wanted to make sure that it communicated our message effectively to our targeted audience. They did really well.

When working with Crea7ive Interactive Advertising, is there anything you’d consider unique or special about them that distinguishes them from other companies?

Great conceptual design, and being able to implement that in a realistic way that gets done on time. There was very little difference between what we asked them to do and what the final product was.

Is there any area that they could improve on or that you would do differently?

Not really. They did a great job.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Design for Consumer Finance Firm

"We haven’t gone live with it yet. But as far as I can see so far, they’ve done a nice job."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Feb. 2014 – July 2014
Project summary: 

Crea7ive Interactive Agency is designing a new website for a consumer finance company, as well as producing some print marketing materials. Crea7ive is designing in partnership with another development firm.

The Reviewer
 
11 - 50 Employees
 
Florida
Managing Partner, Consumer Finance Firm
 
Verified
The Review
Feedback summary: 

Although the site has not yet launched, Crea7ive Interactive Agency has been a satisfactory vendor. Despite some minor, faultless delays have occurred, the team maintains strong relationships and responds to communications.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Could you provide a brief description of your company and your role there?

I’m a managing partner for a consumer finance company.

OPPORTUNITY / CHALLENGE

Could you describe the business challenges you were trying to address when you approached Crea7ive Interactive Advertising?

We are building a website from scratch, and we did some paper brochures.

SOLUTION

Could you describe the scope of their work?

The Web development is done by a partner company of theirs, but they did the design for the whole thing.

How long have you been working with them?

Since February [of 2014].

Do you have an approximate date of completion for the site?

July 16, [2014].

How did you select Crea7ive Interactive Advertising as your solution partner?

We interviewed a couple of different companies. They seemed to be knowledgeable and they seemed easy to work with when we had the initial meeting.

Could you provide a sense of the size of this initiative in monetary terms or work-hour figure?

It’s about $200,000.

RESULTS & FEEDBACK

In terms of results, could you share any metrics or user feedback that would demonstrate the effectiveness of the work?

Not really, because we haven’t gone live with it yet. But, as far as I can see so far, they’ve done a nice job.

How would you describe their performance?

Good. It’s a pretty good relationship. They’re available when I call. We’ve had some delays, but it wasn’t their fault.

Is there any area that they could improve on or that you would do differently?

No.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Design and Marketing Materials for Healthcare Consultancy

“They’re very responsive. They always take care of anything we need. I always enjoy working with them.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
Project summary: 

Crea7ive Interactive Advertising redesigned a healthcare outsourcing firm’s website. After that success, they produced print, digital, and video marketing, plus web design projects for the firm’s clients.

The Reviewer
 
201-500 Employees
 
Sunrise, FL
Brian Mosher
CIO, IND Consulting
 
Verified
The Review
Feedback summary: 

Crea7ive’s work has earned high praise from users and stakeholders. The team was proactive in their project management, earning a reputation as a reliable, responsive provider. They went out of their way to get the job done, even rushing to the airport with freshly printed business cards.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Could you provide a brief description of your organization?

We’re a data entry outsourcing company. We do some custom programming for our customers. We’re in the healthcare industry, specifically long-term care and pharmacy. We also do Web design for our customers. We utilize Crea7ive as our Web designers. We’re a retailer of their service basically.

What is your role at the company?

I’m the CIO.

OPPORTUNITY / CHALLENGE

Could you describe the business challenges you were trying to address when you approached Crea7ive Interactive Advertising?

When we first started our company, we did the website on our own. We wanted to approach a professional group about doing a redesign of our website. They did a really good job with it, so we partnered with them to do websites for our customers with us being the liaison, essentially.

SOLUTION

Could you describe the scope of their work?

They design and develop everything. They also do all of our marketing materials and our brochures. We just had them design a booth for a convention and business cards. They’re doing a marketing video for us, as well.

How did you select them as your solution partner?

We looked at a few different people when we were looking to redo our website. They were local. It was convenient to be able to meet with them face to face if we had to go over things. We just clicked when we were on the call together. We had the same vision and same ideas.

Does Crea7ive Interactive Advertising maintain your company’s website? Can you edit the website content yourself?

A little of both. If I just need to edit a text or some really simple content on a page, I just do it myself. But, if we need a new page or I’d like to change some coloring, we go back to them and have them do it for us.

RESULTS & FEEDBACK

In terms of results, could you share any metrics or feedback that would demonstrate the effectiveness of the work they’ve delivered?

We get a lot of compliments on anything they’ve done for us from the website to our brochures. We actually have people ask us who we had do it because they wanted to contact them. We’ve gotten positive feedback on anything they’ve done for us.

How would you describe their performance?

Very good. They’re very responsive. They always take care of anything we need. I always enjoy working with them.

When working with them, is there anything you’d consider unique or special that distinguishes them from other vendors you’ve used?

Since they’re local, we’ve had some rush stuff we’ve needed to get done. They’ve gone out of their way to make sure it got done. They met us on the way to the airport to give us business cards that got printed that day. You can only do that if you’re local. If you use somebody who’s far away from your office, there’s no way you can arrange something like that. They’ve always helped us out for things like that.

In retrospect, are there areas that you think they could improve on or that you would do differently?

It’s like any company. Sometimes, the response time isn’t exactly what you want, but every company has that problem sometimes. But, it’s not something for them to work on or a constant problem or anything like that.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    We have in the past.