Courimo

Introduce your business and what you do there.

We’re a coworking space business for startups, freelancers, and entrepreneurs. We mostly place ourselves in the outskirts of Montreal, so instead of being at the city center, many of our places are in downtown Montreal. Our company tries to position ourselves closer to home especially with the COVID-19 pandemic happening. 

While we help businesses use our spaces, our team is also focused on communities, networking, and connecting with others. We have three locations right now, and we also have a partner in eastern Montreal, where we’ve recently opened a new space. 

What challenge were you trying to address with Courimo?

We hired Courimo to help us with our SEO performance. Specifically, we wanted to be on the first page of Google. Previously, we were on page eight. With this effort, people looking for coworking spaces in Montreal would find us on the internet. 

What was the scope of their involvement?

Our plan of action starts with getting keywords that our target audience recognizes. We try to hit those keywords and bump ourselves up that way. Courimo also optimizes our Google My Business page for us to implement our SEO efforts, aiming to get more traction for our website. 

For context, our website has been doing decently, but it’s not that attractive. As a result, another company is handling the website. Meanwhile, Courimo is trying their best to boost our reach and SEO numbers based on the website’s quality, and they’ve been in communication with the other company. They’ve also answered our other questions related to the website and worked on our PPC campaigns. 

What is the team composition?

We mainly work with Elie (Founder & CEO).

How did you come to work with Courimo?

Elie was a member of our coworking space, and that was how we met him. We found out that he was good at SEO, and we decided to try his company’s services out. 

How much have you invested with them?

We’ve invested around $21,000. 

What is the status of this engagement?

We started working with Courimo in May 2021, and the engagement is ongoing. 

What evidence can you share that demonstrates the impact of the engagement? 

Courimo has truly helped us. In fact, around 80% of inquiries and calls to our business come from Google now — we’re on the first page of search results for coworking spaces. We’ve also seen an increase in general online visibility, especially in the last couple of weeks when people are looking for offices. 

How did Courimo perform from a project management standpoint?

Elie has been great in terms of scheduling, and Courimo keeps track of everything they say they’ll do. They also complete projects on time, so we have no complaints about that aspect. To communicate, we meet in person. Anytime we call them for a meeting, they prepare results and analytics that show us how we’re doing. 

What did you find most impressive about them?

Courimo is great to communicate with, and they can do things that other companies cannot. For context, I’ve used another company with a five-person team before. That company handled our SEO and website, but we saw no traction on our website, SEO, or social media — nothing was happening.  

By contrast, Courimo is great. Elie works with other people for certain things, but he’s essentially a one-man show that produces good results. On top of that, he charges half the price of the five-person team we previously used, and we’re seeing more results with him. 

Are there any areas they could improve?

No, there aren’t any. 

Do you have any advice for potential customers?

Courimo is a great company. As a result, see Elie as soon as possible, and let him know what you want. If you specifically tell him everything you want for your business, he’ll perform well.

Introduce your business and what you do there.

I’m the marketing director of Otodata Tank Monitors, a manufacturer of remote monitors.

What challenge were you trying to address with Courimo?

We needed SEO and PPC services. We were trying to do it internally, but we realized that we needed some external help.

What was the scope of their involvement?

Courimo provides us with SEO and PPC services, and we’ve worked together on our campaigns, targeting the Canadian and the US markets. Initially, we also worked closely together on research for them to understand our industry better. We spent some time discovering our key competitors and the needs of our customers.

After the research phase, we started with SEO campaigns. Over time, we developed a good relationship, so we started launching Google Ads. All the paid campaigns direct the customers to our website, where we have a contact form.

Aside from that, Courimo sends me a report every month that we analyze together, and they take their time to explain everything because we’re not familiar with this space. Additionally, they create written content, and I review it before publishing it.

What is the team composition?

We work with three people from Courimo. The owner of the company is the main project manager and my main point of contact. I’ve also worked with a project manager for the SEO side and a project manager for Google Ads.

How did you come to work with Courimo?

I did research online and found them.

How much have you invested with them?

We spend $84,000 CAD (approximatelly $68,000 USD) per year.

What is the status of this engagement?

We started working together in March 2021, and our engagement is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

Early on, I learned that it takes time to get results from SEO. However, everything is working well; it’s been seven months, and we’re now seeing the results. Our leads have increased by 120%, and our organic traffic has grown by 300%, so I’m very happy with their work.

How did Courimo perform from a project management standpoint?

Courimo is always available, and I have a good relationship with them. They send us reports with the leads and conversions, and they take the time to explain everything.

We’ve also worked on the budget together. I told them what I could spend, and they played with the numbers to give me a proposal. In November 2021, we may increase the budget.

We communicate via phone calls, text messages, email, and Microsoft Teams; they’re available through any tool I want to use. I also met with the owner in person once.

What did you find most impressive about them?

Courimo is professional, available, and very efficient.

Are there any areas they could improve?

I don’t see anything they could improve.

Do you have any advice for potential customers?

You can trust them. They’re available for you, even if you don’t know what you’re doing.

Introduce your business and what you do there.

I’m a plastic surgeon and the president of my plastic surgery clinic.

What challenge were you trying to address with Courimo?

We’re in a competitive market, and we needed to have a strong online presence.

What was the scope of their involvement?

We were just starting out, and I had moved from Vancouver to Montreal. I had a website, but all the SEO that had been done was no longer relevant or applicable.

They came on board to try and optimize our online presence to promote our business. They had recommended starting with Google Ads. They would call me every month and give me the statistics on the calls and the number of clicks we were getting on Google Ads in addition to how we were ranking on certain keywords. It took about a year to get the SEO to where I was appearing in the top three names in searches. 

As things got busier, they also tried to come up with things that could improve. We did a little bit of social media management with them for about a year and then my assistant took that over because she went from part-time to full-time. They provided us with a reputation manager who gets all the names and emails of patients who are happy, and she helps to make sure that they leave a positive review both on Google and on RateMDs.com. They also started adding blogs once a month to promote SEO and further our reach.

What is the team composition?

I have worked with four people from their team. We had one main point of contact and an SEO specialist, as well as a social media person. 

How did you come to work with Courimo?

Elie (Founder & CEO) reached out to me because he knew my brother. It was perfect timing because I was looking for a new vendor as I was not happy with the person I had hired. I liked Elie's approach and transparency. 

How much have you invested in them?

I spend about $3,000 a month.

What is the status of this engagement?

We started working together in August 2018, and the work is still ongoing.

What evidence can you share that demonstrates the impact of the engagement?

We ask patients how they find us, and 80% of the time they say it was a Google search.

How did Courimo perform from a project management standpoint?

They’ve been excellent. I think they are very good at setting a timeline and keeping me on track because I am very busy. They will let me know when a blog post is ready and want me to check to make sure they can post it. 

They are also very good at giving me their report every month. If they don’t hear from me in a while, they will contact me to make sure that I looked at the report and that there aren’t any things they need to change.

What did you find most impressive about them?

They’re transparent. They set goals and they tell me what metrics I need to look at in order to say that I have reached my goal. They are also very easy to access. They are never too busy to answer my questions. If we get a bad review, they will be the ones to pick it up. They are on the ball. They have a lot of clients and being on top of every client I imagine is a challenge, but I have been very happy. 

Are there any areas they could improve?

No, I have been very happy with them. I can’t think of anything they can do more.

Do you have any advice for potential customers?

I think it is all about how much you put in. The more questions you ask and the more content you give them, the more you’ll get out of it. 

Introduce your business and what you do there.

I’m the owner of an automotive parts e-commerce website.

What challenge were you trying to address with Courimo?

We needed help with our marketing. I had someone helping me previously with my PPC, but it wasn’t updated constantly.

What was the scope of their involvement?

They manage our PPC campaign. They revise it every couple of days. They add the negatives and keywords and search for more ways to market in other platforms of Google. They set up the Google Shopping ads.

How did you come to work with Courimo?

I found them through a Google search. I met with Elie (Founder and CEO, Courimo). He knew what he was doing and pitched me. He checked my current campaign and told me exactly what needed to be done. We got started right away. I didn’t look elsewhere.

How much have you invested with them?

We’ve spent $6,000. We pay 10% of what we spend on AdWords to Courimo. From January to the end of May, we spent $60,000 on AdWords.

What is the status of this engagement?

We started working together in January 2018 and the work is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

The cost per acquisition lowered dramatically. Our marketing costs significantly less. The click-through rate increased; it’s optimized a lot better than what it was. Our ad ranks are higher, which made our cost per click lower. It was exactly what we needed.

How did Courimo perform from a project management standpoint?

I can see what they do every day on my Google AdWords. Every time I need something changed, they’re always here. I call Elie and he answers. He’s local, and it’s easy to get in contact with him. They always satisfy my needs.

What did you find most impressive about them?

They were driven to improve sales. They want to make things better so they can get more contracts with me. The other companies I worked with didn’t put in as much effort as Courimo is doing.They’re up-to-date on digital marketing, and they do it well.

Introduce your business and what you do there.

I’m the VP of Jivago Fragrances, a fragrance house and manufacturer based in Beverly Hills, California. We have over 120 employees worldwide across divisions in the Middle East, Europe, the U.K., the U.S., and South America.

What challenge were you trying to address with Courimo?

We needed a more focused Google AdWords campaign. We’re using another company for social media marketing, but wanted a more sophisticated solution for PPC.

What was the scope of their involvement?

Courimo works together with out other agency to increase our brand's exposure. They run a Google AdWords strategy in different areas so that we can drive traffic through our e-commerce store and make more sales.

We’re currently in the process of completely rebuilding the brand’s website, so we will be running a campaign to drive traffic to that. Cuorimo will work hand-in-hand with us for this so that the rebuild is completely optimized for Google from the beginning.

Our biggest challenge was allotting a big budget toward AdWords. They’ve helped us feel more at ease with this by showing us how it’s going to be a success. They’ve gotten a fair amount of traffic to the site already.

What is the team composition?

We have one point of contact on their side.

How did you come to work with Courimo?

They were referred to us by the other agency we’re working with. They seem to do a lot of work with them in general, so we decided to give them a chance since their pricing was attractive.

How much have you invested with them?

We’re set up to work with them for a year. Not counting ad spend, the cost has been roughly $1,500 per month. In the beginning, we were spending $500–$700 a month on ad spend, but that’s going to increase as we go. The cost for one year is going to be $15,000–$18,000.

What is the status of this engagement?

I believe that we officially started working together at the beginning of 2018.

What evidence can you share that demonstrates the impact of the engagement?

Everything is going well so far. In the past, we’ve spent $500 a month on Google AdWords and it yielded us zero sales. All of our sales came from influencers and social media campaigns. Now, we are starting to see online sales increase.

What’s really interesting is that we’re starting to see a new demographic. The challenge with selling fragrances online is that you can't smell the product before purchasing it, but online sales have gone up regardless thanks to Cuorimo's efforts.  

How did Courimo perform from a project management standpoint?

I have the impression that they’re eager to be working with us. Their service has been really good.

What did you find most impressive about them?

I’m getting a good amount of attention for what I think is a relatively small budget. I think that they’re dedicated to keeping us as clients and that they genuinely want to do a great job for us. It’s a positive relationship.

Are there any areas they could improve?

Introducing us to services related to promoting our business that we hadn’t been privy to would be an improvement.

Introduce your business and what you do there.

I am the General Manager of the Party Expert chain of party supply stores in Quebec.

What challenge were you trying to address with Courimo?

We wanted to do more advertising on Google, but the person we had working on it in-house was not delivering what we wanted. As a result, we decided to hire a company to guide us and chose Courimo.

What was the scope of their involvement?

We supply Courimo with keywords and our highest selling items, which they then use to implement paid Google AdWords campaigns. They deliver us weekly reports on each step they take and the resulting metrics.

How did you come to work with Courimo?

A friend recommended them to me.

How much have you invested with them?

We pay them $2,000 CAD ($1,521 USD) a month for their services.

What is the status of this engagement?

We have been working together since March 2018.

What evidence can you share that demonstrates the impact of the engagement?

When we began, we did not know anything about Google AdWords and we were very nervous to get started. As a result, we initial signed Courimo to a three-month contract and told them that we needed to make $3 for every dollar spent. Not only were they able to deliver, but we have seen our sales grow by 15% since working with them, and have signed them to a new year-long contract.

How did Courimo perform from a project management standpoint?

They are very good. We communicate over phone and email, but they will also come in and meet with us at a moment’s notice. Their communication and availability has been fantastic.

What did you find most impressive about them?

They have made us feel extremely secure during this entire process. They continue to update us on each step of the process, and their openness has allowed us to trust that we made the right decision.

Introduce your business and what you do there.

I’m the e-commerce manager and webmaster for Diva Location. We specialize in event rentals, mostly for weddings and corporate events.

What challenge were you trying to address with Courimo?

Previously, we worked with another company that had helped us with Google AdWords, but we didn’t have good results. We needed help with advertising for our business.

What was the scope of their involvement?

They help us with paid advertising. Courimo makes sure that our website has all the keywords that customers are searching to make sure that we rank at the top of Google searches, ahead of the competition. They also let us know of new trends that people are searching for, which gives us the opportunity for new rentals.

How did you come to work with Courimo?

We heard about Courimo from a friend who had worked with them before and had good results.

What is the status of this engagement?

We began working with them in February 2018 and the work is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

Since we began working with them, we have only had good results. Compared to what we had previously, tent rentals, for example, increased by about a 50%, which is great. Phone calls also increased and we had to hire two more people.

How did Courimo perform from a project management standpoint?

Every four weeks, they gave us updates on the results and improvement to give us a recap of how the advertising is going. They keep us up-to-date. If there is something I am unsure of, they make sure I understand and that we’re on the same page.

What did you find most impressive about them?

I appreciate their honesty. There were some words we thought would be good to attract our clients, but they suggested alternatives due to their experience.

Introduce your business and what you do there.

I’m the secretary of a fast-paced dental clinic in Montreal. We have four dentists and about fifteen other staff members.

What challenge were you trying to address with Courimo?

Our previous web partner wasn’t providing updates for our processes regarding confirmation emails, newsletters, and patient posts. We were left with a lot of outstanding marketing and website issues. We wanted to upgrade to a more modern platform.

What was the scope of their involvement?

Courimo shut down our old website and replaced it with a new interaction featuring updated templates and content. They use data from Google AdWords to inform the best strategies to increase our visibility. Additionally, they advise our social media campaigns and provide recommendations to further grow our brand.

How did you come to work with Courimo?

We were already in the process of interviewing for a new marketing partner when we stumbled across Courimo on Facebook. The representative I first spoke with gave a great first impression. He made sure to explain the more technical terms thoroughly for my better understanding, and came across generally trustworthy. We were impressed with their previous work and decided to move forward with them.

How much have you invested with them?

We have invested around $25,000.

What is the status of this engagement?

We started working together in May 2018 and the partnership is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

In the short time that we have worked with Courimo, we secured a notable amount of new patients and our phone call numbers increased. Their team’s strategies, informed by Google AdWords, have generated multiple appointment requests and service inquiries.

How did Courimo perform from a project management standpoint?

They thoroughly and responsively communicate their progress, updates, and items to look out for as we move through each task. They effectively manage their side of the partnership, which helps overall productivity.

What did you find most impressive about them?

Courimo didn’t try to sell us any more services than we needed. They understand our company and developed specific key strategies to get us where we wanted to be. Overall, they work efficiently, have great customer service, and show an investment in the success of our business.

Introduce your business and what you do there.

I am the vice president of sales for Carreli Jeans, one of Canada’s leading clothing brands. We’re wholesalers, and we’ve recently shifted our business to an online, direct-to-consumer approach.

What challenge were you trying to address with Courimo?

We saw an increase in the demand from our online consumers. We needed Courimo to help capitalize it and increase our online sales. We wanted to focus on paid advertising through Facebook, Instagram, and Google AdWords.

What was the scope of their involvement?

Courimo first conducted a discovery phase to understand our goals and audience. We told them we wanted to increase our current 500 online customers by tenfold. Their team analyzed advertising platforms and figured out which approach would be the most cost-efficient for returns on our investment. In these early stages, it was a trial-and-error type of work to figure out our optimal solution. After two months, we decided to use a mixture of Facebook Ads and Google AdWords.

Currently, their team is fixing the analytical component of our website as our tracking pixel wasn't working properly. They're analyzing keywords used by our competitors and editing our content—targeting high-value words and removing inferior ones. They're working with our graphics team as well, creating advertising panels and other materials.

What is the team composition?

Their founder & CEO is our main point of contact.

How did you come to work with Courimo?

One of my assistants found them on LinkedIn. We interviewed around 40 different organizations for this project, comparing rates and workflows. We didn’t want to go with big corporate companies with hundreds of employees; We wanted a more personable relationship. Courimo's CEO was persistent and showed up to our office every 2–3 days with different results.

How much have you invested with them?

We invested around $8,000 thus far.

What is the status of this engagement?

We started in December 2017 and the work is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

We can’t share exact metrics because of privacy issues. However, we can accredit our tenfold growth of online sales volume and 1,000% increase in total sales to Courimo's excellent work. Their strategies are working and cost-effective. 

How did Courimo perform from a project management standpoint?

Because they are a smaller business, their founder is hands-on with our project. If we request an in-person meeting, he will come to our office within two hours with detailed presentations. We really appreciate their punctuality and speed, which critical traits for us. Their team will responsive immediate to our calls. They also provide reports on a two-week or monthly basis, depending on what I need. 

Prior to their involvement, we had no idea what we were doing. Because statistics fluctuate every day in online advertising, Courimo's expertise is critical. Their thorough explanations of our results relative to our spending help us understand how to improve.

What did you find most impressive about them?

Courimo processes everything through a single agent rather than having a giant, inefficient team and taking forever to get back to us. They make sure we understand that our ad money is being spent properly. They answer our questions quickly and provide a daily analysis to help us understand our results. Their CEO can actually explain the statistics instead of displaying nonsensical charts.

Are there any areas they could improve?

It’s still too early to say for this project but I haven't run into any problems thus far. Perhaps, as they continue to grow, they will probably need to employ more individuals.

Do you have any advice for future clients of theirs?

Online advertising may not be for all businesses, but they're definitely worth checking out for businesses looking for a smaller team.

Please describe your company and your position there.

I am the Director of Digital and Marketing for Incloud Business Solutions, a Salesforce Consulting Partner. I help drive new leads and ensure brand notoriety

For what projects/services did your company hire Courimo, and what were your goals?

We hired them to manage our SEM and SEO. We needed support to expand our market reach and increase traffic to our website. Making sure we improved our ranking and kept track of conversions with a view of CPC and CPA.

How did you select this vendor and what were the deciding factors?

Expertise, flexibility and cost were the main selection factors.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

We discussed our goals, audience and competitors and decided on moving forward to defining the elements required to create campaigns, looked at specific key words, Google Ads and backlinks)

How many people from the vendor's team worked with you, and what were their positions?

We have 2 people from the Courimo team working with us on a daily basis. One specialized in Google Ads and one in SEO.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our website has gotten an increase in users of 160%+ over same period last year. We have been able to track conversions and lead acquisition generating new opportunities for us with a good ROI.

Describe their project management style, including communication tools and timeliness.

Quick and easy communication through Slack. Providing access to reporting dashboards and weekly or monthly updates varying on elements managed.

What did you find most impressive or unique about this company?

They are a very professional team. They're willing to help out on aspects that aren't specifically within their mandate to ensure our success.

Are there any areas for improvement or something they could have done differently?

Nothing specific to be noted here that I can think of.