Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
The feedback for the app, which is on the market, is very good. There were some bugs in it, but Cortex fixed them as we went. The main issue was in terms of our own backend, and was not related to the app itself.
The app has above 800 active users. There can be more than one user per restaurant because the target audience is made up of managers and owners. There is a good chunk of people using the application. It’s linked to a product which we sell, so we mainly look at how many people are enrolling within it, installing it on their phones and actively using it. The app is free on Google Play, with the actual subscriptions being made on the backend.
How did Cortex perform from a project management standpoint?
It’s been easy to work with Cortex, but we have had some communication lags. Items which we thought were simple were misunderstood, which led to more back-and-forth. Overall, it’s very good, and we’ve gotten what we asked for. Cortex’ team is easy to work with.
The first app was delivered in an acceptable timeframe with no issues. For the other one, the delays are coming from our side, so I can’t fault Cortex for that.
We have received weekly reports through which we could see exactly where we were. Cortex has provided access to JIRA, their bug-tracking system. We can enter bugs there directly, and follow the process.
What did you find most impressive about Cortex?
On the project management side, our weekly reports have been very well-done and informative, which has helped our POS project a lot. Technology-wise, Cortex has good ideas on how we can improve the project afterwards. The data-board app was started three or four years ago, and Cortex has been giving us ideas on how we can improve it in terms of technology. They are always looking at improvements on the mobile app space, and give us consultations.
Are there any areas Cortex could improve?
I would have made sure that, at the beginning of our POS project, communication channels were flowing properly, so that we wouldn’t receive the kickbacks we’ve had. The problem was mainly on our side. On the next project, I will make sure that this is done, and eliminate any communication issues.