We Develop High Quality Software Solutions

Confianz Global is a global enterprise established strongly in the USA and India that provides quality software service to clients in over 50 countries around the world. We are an interactive, reliable company which thrives on the satisfaction we provide our customers.

We build end-to-end integrated solutions for a complete automation experience that promotes business growth. Our solutions range over multiple domains including ERP systems, custom built solutions for Web/Mobile and dedicated product builds. We have a definite focus on ERP implementation using OpenERP/Odoo and are equipped with the right resources and expertise to streamline and perfect software for your business.

 
$5,000+
 
$50 - $99 / hr
 
50 - 249
 Founded
2008
Show all +
Charlotte, NC
headquarters
  • 128 S Tryon St, 21st Floor
    Charlotte, NC 28202
    United States
other locations
  • 4th Floor, Padmanabham Building, TechnoPark
    Trivandrum 695581
    India

Focus

Service lines
  • ERP Consulting and SI
  • Mobile App Development
  • Web Development
Client focus
  • Small business (<$10M)
  • Midmarket ($10M - $1B)
Industry focus
  • Manufacturing
  • Retail
  • Consumer products & services
Mobile platforms
Mobile focus
Frameworks and CMS
Programming & scripting
Ecommerce systems
Application platform
BI & big data solutions
CRM solutions

Portfolio

Key clients: 
  • AT&T
  • Short Run Pro
  • Killarney Metals
  • Computer Bracket Solutions
  • Federal Brace
  • Mednet
  • Gridizen LTD.
  • Element Designs
  • Nascent Technologies
  • Grunt Style
  • Apptega
  • Stout Stuff
  • Toledo Zoo

Reviews

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Telecom BPO Software Development

“Confianz offers an outstanding level of customer care.”

Quality: 
4.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
n/a
The Project
 
$200,000 to $999,999
Project summary: 

Confianz was initially hired to develop parts of the client's CRP and ERM software, but was retained to develop the entire system. They also created a cloud solution for the client's enterprise telephone system.

The Reviewer
 
1-10 Employees
 
New York City Metro Area
Chief Technology Officer, Business Process Solutions Company
 
Verified
The Review
Feedback summary: 

Confianz continues to provide 24/7 telecom support and assists with finalizing methods for future projects. Confianz delivers exceptional customer service.

 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Can you briefly describe your company:

We are a BPO service company that specializes in telecom solutions. I also run a related company that offers enterprise telephony services. Both companies have used Confianz for development work.

OPPORTUNITY / CHALLENGE

What were your goals going into the project?

When I first took over the company, we were losing a ton of money every month. Our immediate goal was to reduce our development costs while maintaining the same quality. Our longer term goal was to find a sustainable partner to produce.

SOLUTION

What was the scope of the project?

We initially brought Confianz in to develop parts of our CRP and ERM software using PHP. They did such a good job that we decided to let them develop our entire CRP and ERM systems. We have also trusted them with developing a cloud solution for our enterprise telephone service using Java. Sometimes Confianz participates in designing the system architecture, but most of the time they work from a set of requirements that we give to them. After every development cycle is finished, Confianz works with us to iterate and improve our methods for the next project. Finally, they act as a 24/7 network operator for our telecom systems.

RESULTS & FEEDBACK

Is there anything that Confianz could have done better on the project?

Based on my experience working with medium- to large-sized enterprise focused outsourcing firms, it can be hard to deal with all of the layers of management. this is especially true in Asia.

However, Confianz is very different. We were usually able to interact with top management at Confianz and were given a dedicated project manager. When the project manager or develop team could not be contacted, we were given a dedicated cell phone number to contact the chief executive officer of Confianz. This was an outstanding level of customer service. The CEO is also a software engineer by trade so he can interact at a very technical level with a range of questions.

Since we first worked with Confianz, they have rehired almost every employee. They were originally running the company like an American firm, with very a relaxed work environment. This has improved, and the Confianz management has realized that they need to be operated more like other Indian firms. Since this change has happened, their productivity has greatly increased.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • N/A NPS
    Willing to refer
    I already have recommended Confianz to an associate, and his manufacturing firm is now using Confianz for a large Intranet project. We will also continue to work with Confianz in the future.