Conectys

BACKGROUND

Briefly describe what your company does and your role there. 

we are a retail company who sells clothes and accessories

OPPORTUNITY / CHALLENGE

What were your company's goals when you started looking for a partner?

our company goal was to make sure our customers were happy with their purchases

SOLUTION

Describe the scope of your partner's work with your company. Please include a summary of any key tasks or deliverables.

our customer service partners work to make sure small businesses like ours is successful

How many people does your company work with?

6-10

How did you find this provider?

Business Referral

Why did you choose to work with them?

• Close to my geographic location
• Great culture fit
• Referred to me by a trusted source
• Company values aligned

RESULTS & FEEDBACK

What are the results or deliverables of this partnership that demonstrate progress or success?

the outcome was that our partnership works great together

How does your team communicate with this service provider?

• In-Person Meetings
• Virtual Meetings
• Phone calls
• Email or Messaging App

What did you find most impressive or unique about this company?

i found out that the most impressive thing is that our customer service partners are very professional and smart.

BACKGROUND

Please describe your company and your position there.

Sr. Director of global customer care for an international corporation

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Conectys, and what were your goals??

European technical support

SOLUTION

How did you select this vendor and what were the deciding factors?

Multiple RFQ, chosen for best overall proposed solution

Describe the project in detail and walk through their service package, including any calling tools used.

They provide technical support services for our consumer product line in 7 languages.

Who did you work with and what was the feedback process like?

We have an account team including direct managers and QA staff with weekly concalls to go over projects, results and metrics.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the service?

We were able to provide local language support in 7 new languages.

Describe their project management style, including communication tools and timeliness.

They provide frequent and proactive communication, weekly and monthly reviews.

What did you find most impressive or unique about this company?

Proactive communication and consistent performance.

Are there any areas for improvement or something they could have done differently?

They should re-evaluate their workflow tools, they work well but there have been a few temporary issues or delays in new features.