Concetto Labs

Introduce your business and what you do there.

I’m the founder of an e-commerce company.

What challenge were you trying to address with Concetto Labs?

I hired Concetto Labs to help me build my e-commerce platform.

What was the scope of their involvement?

Our end goal was to have a merchandising framework similar to Amazon, and Concetto Labs was supposed to deliver a web-based application that has order management and payment gateway integrations. We agreed that they would develop a customer-facing interface as well as an administrative backend for sellers. I believe they were using AWS, PHP, and Laravel. 

What is the team composition?

I’ve interacted with around five people, which includes the developers, their business development manager, and a project manager. 

How did you come to work with Concetto Labs?

I was looking online for web app development companies in India when I came across Concetto Labs’ website. It seemed interesting and more professional compared to the others I had seen, so I decided to partner with them. 

How much have you invested with them?

I invested about $15,000.

What is the status of this engagement?

I started working with the team in May 2021, but I’ve stopped the project last December 2021. I’m already looking for another company that could take up the work.

What evidence can you share that demonstrates the impact of the engagement?

Concetto Labs couldn’t deliver well in terms of the UI. The architecture of their work was quite good, but we reached a point where they weren’t contributing or holding up to the requirements as much as they used to. The web app was buggy, and I’ve had to pause the project a couple of times since they kept postponing the fixes as well. 

I ultimately decided to end our engagement and pursue another agency, since Concetto Labs wanted to keep billing me as much as they could without showing any valuable work. They also don’t want to transfer anything back to me until I’ve paid them. It’s like they were just playing games with me at that point.

How did Concetto Labs perform from a project management standpoint?

They have the technical know-how, but it felt like they were just trying to milk money from me. They were very deceitful and dishonest. I contacted their business manager many times, but they did not respond to my emails.

We used Trello and held weekly meetings and demos, which is how I found the errors in their work. 

What did you find most impressive about them?

Concetto Labs did alright in terms of conceptualizing and implementing my idea into a demonstrable product. However, they fell short when it came to the final delivery. I wish I was informed earlier that they didn’t have the skill set necessary to complete the job. The fact that they had to go back and fix bugs several times over was evidence that their developers aren’t that good. 

Do you have any advice for potential customers?

I would recommend against working with them. 

Introduce your business and what you do there.

I work for a small bank in Romania, and we are starting to develop an ERP application that is specifically designed for banks.

What challenge were you trying to address with Concetto Labs?

We contacted Concetto Labs to help us develop that application, which we split into three stages.

What was the scope of their involvement?

The first task was to convert an old application that we had been using from Visual Studio, which it had been written in, to a more modern framework using Laravel. That was the task until now, and we are just beginning the second stage, which involves adding functionalities to the converted application.

What is the team composition?

We have worked with two developers from their team, one who has been dedicated to our project and one who specialized in the conversion. When we begin developing the new features, they will provide six more teammates for that stage.

How did you come to work with Concetto Labs?

I found a few freelance companies online and interviewed them. Concetto Labs seemed like they had the best capacity to deal with large, complicated projects, so we decided to go with them.

How much have you invested with them?

We’ve spent about $15,000 so far.

What is the status of this engagement?

The project has lasted about a year so far, starting in January 2019 and is still ongoing.

What evidence can you share that demonstrates the impact of the engagement?

We have a test instance running right now, and it has been very straightforward and successful so far. The application runs well and is very stable, so we are satisfied with the results of the first stage of development, but many of the additional efficiency and modernized features will come from the phase that we are about to begin.

How did Concetto Labs perform from a project management standpoint?

They use JIRA and Slack tools internally to manage the project, but we have communicated with them primarily through Skype and phone calls. We only had a few delays throughout the project, but that was a necessary component of the work and did not throw off the project in any way. We have been satisfied with the work that their project manager has done for us so far.

What did you find most impressive about them?

Concetto Labs takes its work very seriously and is always patient. We gave them some very big, difficult tasks and they were resilient in tackling those, and they demonstrated a high level of technical skill at the same time.

Are there any areas they could improve?

No, we haven’t had any problems that I would blame them for.

Do you have any advice for potential customers?

Be honest about all of your requirements upfront, because they are honest about their capabilities and will let you know if they will not be able to complete any tasks.

Introduce your business and what you do there.

I’m the CEO of iGuardApp Security. We’re an app-based security company.

What challenge were you trying to address with Concetto Labs?

We are changing the brick and mortar security industry to a mobile platform similar to Uber. Concetto Labs was contracted to build the app.

What was the scope of their involvement?

Concetto Labs built a mobile app for Android and iOS from the ground up. They performed all app development, from the initial ideas and designs through the programming. Users post jobs on a marketplace for guards to browse. Clients and guards are both able to rate each other. We’re also able to do daily reports for guards to add extra hours.

They helped us grow from ground level to a launch 18 months ago. After that, we've kept them on as our permanent programmers. Concetto Labs has worked as an out-of-house team throughout the engagement.

What is the team composition?

I initially started working with the CEO. We then got an account manager and have been working with that person for some time.

How did you come to work with Concetto Labs?

I originally started looking for a freelance developer. I expressed that I was looking for a long-term partnership with a developer. They were able to provide common ground with that, and we worked from there.

How much have you invested with them?

We’ve invested close to $12,000. They’re in a good range for cost.

What is the status of this engagement?

This project began in August 2017 and is still ongoing.

What evidence can you share that demonstrates the impact of the engagement?

Although we’re in an early phase, I’m happy with the results. We have to do more basic stuff, but it depends on our growth. Anecdotally, we have had many changes to the app over time.  if there are any items of place or a code issue, they’re able to fix those concerns right away or the day after.

How did Concetto Labs perform from a project management standpoint?

They’re very good with communication. We’ve gotten to the point where I tell them something and they give me constructive feedback in regard to what would be more effective. Sometimes, they offer two or three demo choices for me to select. They met all the deadlines that we’ve given them. The Android and iOS work were done back-to-back, but they had no issues.

What did you find most impressive about them?

Even though they’re not in our area, they follow up very quickly. The fact that they can follow up the next day rather than a week or two is great for our company and our growth.

Are there any areas they could improve?

Because this is a brand-new platform for a security company, I don’t have much to compare it to, so I don’t have anything.

Do you have any advice for potential customers?

I would say give them a chance to test the waters and see what can be done. If it’s a bigger project, maybe start on a smaller project and get feedback on that first. The only way to do that is to try it out for yourself.  

Please describe your company and your position there.

Consulting and training company helping professionals and companies linking sustainability & business.

For what projects/services did your company hire Concetto Labs?

We hired Concetto the develop our new company website.

What were your goals for this project?

The development of a new WP based company website integrated with the Divi page builder as well as developing custom modules in accordance to our wireframes and design drafts.

How did you select this vendor?

The vendor contacted us on LinkedIn. After having exchanged several emails with Concetto Labs' Co-Founder and read references of their previous clients, Concetto Labs seemed to be a professional and trustworthy partner for our web development project.

Describe the project and the services they provided in detail.

Concetto Labs developed our new website on WP along with 9 pages, incl. 3 pages with a filter section that enables our web content to be filtered using multiple filter categories and filter options. The site has been integrated with the Divi plug in that enables us to make design & content updates frontend life.

What was the team composition?

The team was cWordPress Developer - 1 UI/UX Developer - 1 Project Manager – 1

Can you share any information that demonstrates the impact that this project has had on your business?

As we haven't launched the website yet, I cannot share the impact the project has had on our business. The new website should support our digitalization and internationalization journey and help us direct traffic as well as build our mailing list and convert visitors.

How was project management arranged and how effective was it?

The project management was arranged on trello, which worked well for sharing feedback in between development rounds. The communication was done mainly via email as well as in comments on trello. From time to time we excahnged calls and chat messages on Skype. The communication has always been smooth and Concetto Labs was always very responsive and transparent.

What did you find most impressive about this company?

I was impressed by the dedication of our project manager to find explanations and solutions to our queries in collaboration with his team of developers.

Are there any areas for improvement?

Not that I can think of.

Please describe your company and your position there.

We are a small startup that needed an MVP. I am the founder.

For what projects/services did your company hire Concetto Labs?

We needed a website and a bespoke web application built. Together with a client sign up procedure and security. It also then needed backend database work to enable ongoing client access.

What were your goals for this project?

To get an MVP up and running.

How did you select this vendor?

Searched online and read revews on clutch.

Describe the project and the services they provided in detail.

I provided a reasonably detailed plan and they enabled both the MVP and made sure that everything worked well after delivery and go-live on the full platform as opposed to the staging platform.

What was the team composition?

There were developers and a project manager who kept everything on track and who was available to provide updates and help solve queries. Having such a good project manager was essential to the success of the project.

Can you share any information that demonstrates the impact that this project has had on your business?

We now have an MVP and clients signing up to it and using it.

How was project management arranged and how effective was it?

Regular skype contact with the project manager ensured that the project ran smoothly and were any problems arose, they were communicated effectively and with potential solutions.

What did you find most impressive about this company?

There was really good communication about the whole project and also about an aspect of work they had not delivered before.

Are there any areas for improvement?

The trello board was not used much and so whilst looking good at the start, quickly fell out of use. It either needs to be used or not used. Maybe this only being a relatively small project meant that trello was not so important a factor though.

Please describe your company and your position there.

Our company is an IT systems integrator based in Muscat (Oman). Along with other IT infrastructure solutions, we also develop web applications, and customised software development works. My position is that of a Director

For what projects/services did your company hire Concetto Labs?

We hired Concetto for mobile development services

What were your goals for this project?

Create an intuitive mobile app to become our first choice of use for our users, and to complement our website

How did you select this vendor?

We found Concetto Labs through and online search. Their director Mr. Tejas is a very friendly person, and his communication and commitment during the conversation gave us confidence to select them.

Describe the project in detail.

Our team provided all the database and web services work. Concetto Labs team worked very closely with our team to provide the mobile app, mobile business logic, and all development for the mobile platform.

What was the team composition?

Concetto Team - Project Manager, Developer (1) Our Team - Developer (1)

Can you share any outcomes from the project that demonstrate progress or success?

The project was delivered closely with our team, and the Concetto Labs team was always helpful to work with our team

How effective was the workflow between your team and theirs?

It was great

What did you find most impressive about this company?

They are a very helpful, flexible, and committed team. Good support and good management commitment.

Are there any areas for improvement?

Keep up the good work !

Please describe your company and your position there.

Automation/software robots company. CEO

For what projects/services did your company hire Concetto Labs?

Build an Anvil app in Python.

What were your goals for this project?

A web app that delivered the spec.

How did you select this vendor?

Contact through LinkedIn + reference check.

Describe the project and the services they provided in detail.

They helped build an Anvil app in Python for a client project.

What was the team composition?

Project lead + developer.

Can you share any information that demonstrates the impact that this project has had on your business?

We managed to deliver the project to the client on time.

How was project management arranged and how effective was it?

We communicated through a shared Kanban board where the requirements were broken down into tasks. When unclear, we had video meetings.

What did you find most impressive about this company?

They have great communication skills and there was always follow up from project lead. We were allowed to communicate directly with the developer.

Are there any areas for improvement?

Things worked well.