What was the scope of their involvement?
They were supposed to help me redesign a Magento store. However, they didn’t really do much apart from changing the webpage after three weeks.
They were also supposed to integrate my Instagram API into the website. We run a pretty big viral Instagram page for the business, so integrating the API was in the very beginning of the proposed scope. They said they would do it, but never did. I even hesitantly gave them my Instagram details so they could implement the change, and they still didn’t do it. I ended up having to go into Magneto myself to make the change, which took all of five minutes.
I also recently informed them that a promotion was starting in three days, so I needed certain functionalities to be working by then. Just before the weekend, one of their developers went in and changed all of my prices to show a 20% discount. I asked them to fix it, and they denied that they even made the changes. I ended up having to hire someone on Fiverr to fix it because I couldn’t have that functionality apparent over the weekend.
Additionally, after I asked them to resolve this issue, one of their developers asked me for my Instagram details again, because he said the information I had provided wasn’t working. I informed them that after they failed to integrate the API, I had done it myself and changed the password.
I was confused as to why they needed those details on the weekend, when they weren’t working, and had refused to help me fix an issue that they’d caused. It seemed as if they were trying to access my Instagram to see why we were doing so well, which annoyed me.
What is the team dynamic?
I received a scope from them, and it said that I had 6 resources available to me. I was supposed to have a Magento developer, a UI/UX graphic designer, an HTML developer, a QA person, an account manager, and a project manager. There were not nearly this many people working on my project, though. There was only one person developing, and two people asking me for more money.
How did you come to work with Commerce Pundit?
I was in a rush to find a new development team. I found Commerce Pundit on Clutch, and they had 11 positive reviews, so I thought I might as well try them out.
How much have you invested with them?
We were supposed to pay $2,300 for two weeks worth of work, but I ended up paying $2,800 for a month’s worth and nothing was done.
What is the status of this engagement?
We worked together from September–October 2017. The scope was only supposed to be for two weeks, but we reached October and they hadn’t even finished half of the originally assigned work.