Commerce Pundit Client Reviews

Reviews

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E-commerce Development

Aug 07, 2019

the project

E-Commerce Development for Pass Printing Company

"Commerce Pundit performed beyond our expectations and imagination."

E-commerce Development

$50,000 to $199,999

Nov. 2018 - July 2019

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

$50,000 to $199,999

Nov. 2018 - July 2019

Project summary:

Commerce Pundit revamped a pass printing company’s e-commerce website to streamline business processes. The team migrated the site to a different platform. They will start performing SEO services.

1-10 Employees

Arkansas

COO, Pass Printing Company

Verified

the reviewer

COO, Pass Printing Company

Printing

1-10 Employees

Arkansas

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

"Commerce Pundit performed beyond our expectations and imagination."

Aug 07, 2019

Feedback summary:

Volume and processes have improved due to the quality work Commerce Pundit has completed. The team at Commerce Pundit went above and beyond. Their communicative team responsively met deadlines. They’re skilled in their field and exhibit a strong work ethic.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

About six years ago, I created a startup with our current CEO. I came from a strong print background, and he is from the entertainment industry. We print and produce passes, bag tags, and other plastic products.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Commerce Pundit?

We hired Commerce Pundit to revamp the third iteration of our website, but we also needed more control over the e-commerce features. The connection between sales and production weren’t as streamlined as they could be, containing many different technologies to process and order from start to finish.

SOLUTION

What was the scope of their involvement?

In the beginning, it started with the beautification of the platform. We also needed a better integrated system of processes inside of one technology. Commerce Pundit pulled all of that together and put it under one hood. For printing and uploading templates and artwork, we needed a seamless and integrated way for clients to do this with additional options. We believed that would lead to more value in the long run. Their team migrated our previous platform using another technology base, with a variety of integrations and tools.

What is the team composition?

I personally dealt with four members of the team. I did see a lot of emails and correspondence within Basecamp, where up to 11 people were involved in conversations at times. We had two key project managers throughout the course of the project.

How did you come to work with Commerce Pundit?

During a Google search, I ran across Commerce Pundit. Our needs were a little different than others, probably because of the uniqueness involved in uploading files and other elements. One of their websites caught my eye, so I hit the contact form.

Amanda (CMO, Commerce Pundit) contacted me the next day. From there, we vetted through the sales process. I’m a slow sell, so we ended up interviewing five total companies before boiling it down to three. We decided on Commerce Pundit because of their comfort level, reasonable pricing, and background in technology. Since everything lined up well, they were the clear leader.

How much have you invested with them?

So far, we’ve spent around $70,000.

What is the status of this engagement?

We worked with Commerce Pundit from November 2018–July 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

While this isn’t a fault of theirs, we were hoping to launch sooner, but there were changes and decisions to be made on our side. For some things, we went in a different direction. We still have different phases of the project to go and updates to be made. That’s the beauty of an ongoing relationship with Commerce Pundit.

From the first 30 days of having the site up, we’ve had less customer service interaction involving orders and volumes are higher. We’re ending SEO services with our current provider, and are beginning to engage with Commerce Pundit for that as well. There’s been a huge difference in the order process in general. Users can easily be taken into each different phase and finding everything quickly, without any intervention from us.

How did Commerce Pundit perform from a project management standpoint?

Their project management style was exceptional. The entire scope of the project was very well put forward; there was an ease of operation on both sides as far as understanding what’s next. Their team exhibited strong communication skills and promptness. They also met deadlines.

What did you find most impressive about them?

Commerce Pundit performed beyond our expectations and imagination. They brought us to an entirely different level. Their work ethic is also impressive. Their team can communicate technical ideas in a way that’s easy to understand. They’ve done an excellent job keeping the ball moving.

Are there any areas they could improve?

The only thing that I wish was done better involved the initial documentation. The understanding document went through and looked at our current processes. It set up what additions, suggestions, and technologies would better correct those processes. From that document to the scope of work, it had a few things that weren’t included. We have the responsibility to make sure the scope of work did cover everything that we needed to be done but didn’t vet. That part is on us. This might be an improvement for them in the future as they continue to grow. But as far as the rest of the engagement, there were no other negatives.

Do you have any advice for potential customers?

Buckle up and get ready. If you’re going to be engaging with Commerce Pundit, be prepared for blast off.

5.0

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

5.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

SEO & PPC

Jun 27, 2019

the project

SEO Support for Print Company

"Commerce Pundit kept the process organized."

SEO & PPC

Less than $10,000

Mar. 2019 - May 2019

5.0

Quality:

5.0

Schedule:

5.0

Cost:

4.0

Willing to refer:

5.0

Less than $10,000

Mar. 2019 - May 2019

Project summary:

Commerce Pundit was hired to perform SEO services to improve page ranking on Google. The team targeted specific keywords and made minor structural changes to a website.

1-10 Employees

Houston, Texas

Salman Abdul

Director of Finance & Operations, Mia Prints Inc.

Verified

the reviewer

Director of Finance & Operations, Mia Prints Inc.

Salman Abdul

Consumer Products

1-10 Employees

Houston, Texas

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

4.0

Willing to refer:

5.0

the review

"Commerce Pundit kept the process organized."

Jun 27, 2019

Feedback summary:

Commerce Pundit delivered quality work, which led to increased ranking on Google. Their organization was noteworthy. They kept their clients in the loop, providing regular updates. Customers can expect a skilled team of SEO experts.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the director of sales and operations at Mia Prints, Inc.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Commerce Pundit?

We hired Commerce Pundit for SEO and optimizing a website to increase its rating on Google. They also were in charge of several minor fixings.

SOLUTION

What was the scope of their involvement?

We brought their team onboard and showed them what we were working with. Commerce Pundit came up with a detailed outline, going into what our websites needed. Initially, the project was for three websites, but we ended up not having the budget. We ultimately decided to have them focus on one of our newer sites. They targeted keywords, seeing what we wanted to improve and create a game plan around that. Their team made structural changes to the site. We didn’t need extensive changes because our business was running at full-force. They made minor changes to critical areas that were holding us back in terms of SEO.

What is the team composition?

I primarily worked with Hiren (CEO, Commerce Pundit), and then we had one other contact who handled the entire team. Hiren was in charge of billings and making sure tasks were being appropriately conducted, following the scope of work.

How did you come to work with Commerce Pundit?

We used to be in the business of canvas printing. During that time, Commerce Pundit sent out a market study that discussed how they improved one of our competitor’s ability to gain customers through organic searches. We’ve known about them since then. Later on, we needed a vendor that performs SEO services. Their name came up in conversation, and we gave Commerce Pundit a shot.

How much have you invested with them?

We invested anywhere between $5,000–$10,000.

What is the status of this engagement?

We worked with Commerce Pundit from March–May 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Overall, our rank on Google did rise. We’re showing up on the 4th and 5th pages, which is a drastic difference. SEO isn’t a process that can be gauged within a few months. What we’re seeing is great, but in order to see the best performance, the services have to be consistent for a year or year and a half. We did see excellent results, but if we had more time and resources, we would’ve seen a bigger impact.

The main reason we’re not working with Commerce Pundit now is not because of their work quality, but we had issues internally with budgeting. There’s also been a significant change in the industry with tax rules in the US, so we’ve cut back on several projects. Their work is excellent, but it’s a great expense for any business month to month. Unfortunately, issues like that come straight from the top.

How did Commerce Pundit perform from a project management standpoint?

We used this online service that provides live updates of what’s being worked on. Commerce Pundit kept the process organized. The service allowed them to leave notes, keep track of what task is being completed, and helped streamline follow-ups. Because of the time difference, we also used WhatsApp. The online system allowed us to follow their process, despite being in a different time zone. Everything worked out with the tools used, and everything was kept on pace.

What did you find most impressive about them?

Commerce Pundit has an excellent team. I highly recommend them to my friends who have more established businesses and want to pursue SEO. I would tell anyone that this work takes time. Results don’t happen within a month or two; it is long-term work. Clients need to make sure that they plan financially and gather the right amount of funding. The tools we used were easy to follow along with and kept everything on track. Throughout the engagement, we knew what was being completed and what the scope of work was because it was clearly outlined. A lot of times with SEO, customers think work is supposed to go a certain way. In this case, what’s in the contract is what goes.

Are there any areas they could improve?

I think it’s been good. I’m always going to say the price is something that they could work. But the quality of work is worth the price. Also, if Commerce Pundit wants to reach more customers, I would recommend a lower price point or lessen some services to have a more reasonable price. That would help other customers reap the benefits.

5.0

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

4.0 Cost

Value / within estimates

5.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

E-commerce Development

Feb 22, 2019

the project

Magento Dev for Dance Manufacturer Company

"Commerce Pundit is reasonable, negotiable, and qualified."

E-commerce Development

$50,000 to $199,999

June 2014 - Ongoing

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

$50,000 to $199,999

June 2014 - Ongoing

Project summary:

Commerce Pundit developed an e-commerce site on Magento. They later re-skinned the site as an international website. Key features include multi-currency transactions and translation functionality.

201-500 Employees

Totowa, New Jersey

Joel Susuni

Director of E-commere, Capezio

Verified

the reviewer

Director of E-commere, Capezio

Joel Susuni

Apparel & Fashion

201-500 Employees

Totowa, New Jersey

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

"Commerce Pundit is reasonable, negotiable, and qualified."

Feb 22, 2019

Feedback summary:

The new sites are user-friendly and have been well-received. Commerce Pundit keeps the projects moving through constant communication, providing status updates throughout the engagement. Their understanding of digital technologies helps them meet deadlines and respond quickly to any inquiries.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I operate the international websites for Capezio, one of the oldest dance brands in the world. We've manufactured dance products for 130 years.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Commerce Pundit?

We needed help with the development of a new e-commerce website. We wanted it to have a different look and feel from our other sites.

SOLUTION

What was the scope of their involvement?

Commerce Pundit developed an e-commerce site built on Magento. That particular site is no longer live but, it had the capacity to process multi-currency transactions. It also had a translator functionality. We gave them some direction for what we wanted, and they provided advice on how to make the final product.

For our second project, we needed a website for the Asian market. Because the e-commerce site was no longer in use, we asked them to reskin that site and turn it into our Asia-focused site. Commerce Pundit still supports and maintains that site. Recently they helped address some technical errors around multi-currency and translations.

What is the team composition?

I’ve worked with five different people throughout the relationship, including the owner.

How did you come to work with Commerce Pundit?

A colleague found them and reached out to the owner about working together.

How much have you invested with them?

We’ve spent over $50,000 at this point.

What is the status of this engagement?

We started working together in June 2014. The first e-commerce site took roughly six months. The site for our Asian market was just a reskinning and took only a few months. Now we’re under more of a maintenance contract.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Commerce Pundit got the job done well and within budget. Their timeline was great. They were really on top of things. They understood our needs and what we wanted to get live. It was quite a successful project.

There was clear and steady growth when the e-commerce site went live. Customers were able to transact and work with the site easily. The speed was good. We shut it down due to business decisions, not performance issues.

How did Commerce Pundit perform from a project management standpoint?

Their team is so good. They have no problem with pinging me if I owe them something. It's easy to forget about something when you're involved in a lot of projects, but they're on top of everything. We had very few problems with Commerce Pundit compared to working with other developers. We mostly use Skype and email to communicate.

What did you find most impressive about them?

Commerce Pundit is reasonable, negotiable, and qualified.

Are there any areas they could improve?

I don't have anything negative to say. In my experience, they’re on top of every request. They’re super accommodating.

Do you have any advice for potential customers?

Be clear about what you want. They want to deliver whatever it is that you request, so their work will only be as good as you articulate.

5.0

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

5.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

E-commerce Development

Feb 14, 2019

the project

Magento Dev for Wholesale Clothing Firm

“They work with a lot of companies in similar industries, so they know Magento very well.”

E-commerce Development

$10,000 to $49,999

Jan. 2014 -Ongoing

5.0

Quality:

5.0

Schedule:

4.0

Cost:

4.0

Willing to refer:

5.0

$10,000 to $49,999

Jan. 2014 -Ongoing

Project summary:

Commerce Pundit provided Magento development, building an e-commerce site from scratch with various stock-keeping units that track different metrics. They have since worked on two other sites.

1-10 Employees

Torrance, California

Owner, Wholesale Clothing Company

Verified

the reviewer

Owner, Wholesale Clothing Company

Wholesale

1-10 Employees

Torrance, California

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

5.0

Quality:

5.0

Schedule:

4.0

Cost:

4.0

Willing to refer:

5.0

the review

“They work with a lot of companies in similar industries, so they know Magento very well.”

Feb 14, 2019

Feedback summary:

The team produces excellent e-commerce platforms that meet the requirements in a reliable, functional manner. Though they could be more proactive with suggestions, they are always available when required, with clear, prompt communication.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a wholesale clothing company. We have a retail site and we work with a lot of marketplaces.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Commerce Pundit?

We needed a company to develop our e-commerce site.

SOLUTION

What was the scope of their involvement?

They developed the e-commerce site from scratch using Magento. One SKU (stock-keeping unit) has multiple items like colors and size variations. When users type in the main SKU, the box pops up to be filled in regarding those variations. They used Magento. It was completed in three to four months.

We now have three sites with them and continue working with them to change things, add features, etc.

What is the team composition?

We work with seven or more people. Our person who handles the account has been the same for some time.

How did you come to work with Commerce Pundit?

I found them online. There was a sales rep that I talked to for about six months before we signed up with them.

How much have you invested with them?

We’ve spent $40,000 or more.

What is the status of this engagement?

We started working together in January 2014, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’re very knowledgeable. Sometimes I come up with ideas and then find that they’ve already worked on what I was thinking of. They work with a lot of companies in similar industries, so they know Magento very well. The work they’ve done is reliable and functional. People ask me about who has developed our site, which shows how well received it's been.

How did Commerce Pundit perform from a project management standpoint?

They’re overseas, yet they’re available in the middle of the night or late evenings to talk to us. We’ve had five people that we speak with on the phone. We have weekly meetings during project time, and their communication is very good. We also use Basecamp and email. Generally, they do a good job with the workflow and timeline, and they’re trustworthy.

What did you find most impressive about them?

Their communication via email is very prompt and clear.

Are there any areas they could improve?

They could follow-up with the client and keep them informed of new developments we could implement. They’ve done pretty much what I’ve asked for, but they don’t come up with solutions that would be advantageous to us.

Do you have any advice for potential customers?

Trust them and give them a project. They take a day or two to go through it; then they'll send you a detailed scope and timeframe. Depending on the project, they work with the deposits. It’s pretty standard.

5.0

Overall Score

4.0 Scheduling

ON TIME / DEADLINES

4.0 Cost

Value / within estimates

They’re not the cheapest but they do the job.

5.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

E-commerce Development

Feb 01, 2019

the project

Magento Platform For Firearms Industry

"I wouldn't have a business without them."

E-commerce Development

$10,000 to $49,999

Feb. - July 2018

5.0

Quality:

5.0

Schedule:

4.0

Cost:

5.0

Willing to refer:

5.0

$10,000 to $49,999

Feb. - July 2018

Project summary:

Commerce Pundit developed a Magento 2.2 platform. The e-commerce website complied with legal restrictions on product categories across different jurisdictions. They now provide maintenance.

1-10 Employees

Lewiston, Idaho

BJ Norris

President, Short Round Supply Co.

Verified

the reviewer

President, Short Round Supply Co.

BJ Norris

Consumer Products

1-10 Employees

Lewiston, Idaho

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

5.0

Quality:

5.0

Schedule:

4.0

Cost:

5.0

Willing to refer:

5.0

the review

"I wouldn't have a business without them."

Feb 01, 2019

Feedback summary:

The site received positive feedback for its easy navigation and fast performance. Commerce Pundit executed the build in an organized and responsive manner. Under the maintenance contract, the team provides impressively comprehensive and quick tech support.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the president of Short Round Supply Co. We sell ammunition and firearm accessories.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Commerce Pundit?

I needed a Magento platform that could accommodate the complex restrictions on firearms sales for different product categories. From a supplier standpoint, we needed to comply with laws and regulations for each state and municipality.

SOLUTION

What was the scope of their involvement?

Commerce Pundit built a Magento 2.2 platform. Each state has its own restrictions on what ammunition, accessories, and features can be sold. Consequently, the team made the site recognize distinctions between these product categories in multiple jurisdictions. For example, the site’s zip code checker, which appears before checkout, enables users to determine whether we could ship certain products to their address.

What is the team composition?

I worked with the project manager and the delivery manager, who served in the capacity of an account manager. The former focused on Magento development while the latter oversaw ongoing performance.

How did you come to work with Commerce Pundit?

I researched vendors through the Magento partner website. Next, I interviewed 3 – 4 firms and requested a scope from each one. Based on my previous Magento development experience in the industry, I knew Commerce Pundit understood our business challenges. Their executive leadership had the industry experience to lead a firearms-based project with complex product categories. Ultimately, I hired Commerce Pundit because they had the internal resources to execute the workflow.

How much have you invested with them?

I spent around $20,000.

What is the status of this engagement?

We started working together in February 2018 and Commerce Pundit launched the site five months later in July. They now provide maintenance.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The site is fast, responsive, and easy to navigate. My colleagues enjoy its unique look.

How did Commerce Pundit perform from a project management standpoint?

They performed strongly, never dropping the ball with communication. Even with the time difference, the team went out of their way to respond quickly to a range of issues. We used Basecamp.

What did you find most impressive about them?

Commerce Pundit has provided responsive tech support during the maintenance period. Recently, we’ve chased an issue with the checkout page. After a live customer experienced the problem, the team held an 11 p.m. GoToMeeting session with us to troubleshoot the issue with the end user. That level of customer service on a Friday night was awesome.

Are there any areas they could improve?

No, I can’t think of anything.

Do you have any advice for potential customers?

Set clear scope requirements before the project starts. A misunderstanding may arise due to language barriers. But if Commerce Pundit gets the requirements, they’ll complete the project well and quickly.

5.0

Overall Score I wouldn't have a business without them.

4.0 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

5.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

Development

Jan 08, 2019

the project

Magento 2 E-Commerce Web Dev for Lighting Outlet

"They convinced us they were capable of these tasks, but their actions proved otherwise."

Development

Less than $10,000

Mar. 2018 - Ongoing

0.5

Quality:

0.5

Schedule:

0.5

Cost:

5.0

Willing to refer:

0.5

Less than $10,000

Mar. 2018 - Ongoing

Project summary:

Commerce Pundit was tasked with orchestrating a database transfer from a Magento 1 platform to a Magento 2 system that included new extensions and functionalities.

11-50 Employees

Varna, Bulgaria

Hristo Hristov

Sales Manager, Intro Light Ltd.

Verified

the reviewer

Sales Manager, Intro Light Ltd.

Hristo Hristov

11-50 Employees

Varna, Bulgaria

Online Review

The client submitted this review online.

Verified

0.5

Quality:

0.5

Schedule:

0.5

Cost:

5.0

Willing to refer:

0.5

the review

"They convinced us they were capable of these tasks, but their actions proved otherwise."

Jan 08, 2019

Feedback summary:

Missed deadlines and breakdowns in communication led to a troublesome engagement. Commerce Pundit did not deliver a functional website, resulting in lost customers and online search rankings. Future clients must be wary of ambitious promises that yield little in return. The vendor responded on January 16 2019. The response is below the review.

the review

Background
Challenge
Solution
Results
Ratings
Company Response

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the sales manager of Intro Light Ltd., an importer and distributor of lighting products and systems for hotels and homes.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Commerce Pundit?

We requested a transfer from our Magento 1 platform to a Magento 2 Porto theme platform, which would consist of new features and extensions.

What were your goals for this project?

Our existing e-commerce website was quite dated, so we hoped to update it with new designs and functionalities. With the transfer to Magento 2, we expected to improve our customer experience and Google ranking.

SOLUTION

How did you select this vendor?

We read reviews of several firms on a variety of websites, including Clutch. We negotiated with each option before ultimately selecting Commerce Pundit.

Describe the project and the services they provided in detail.

We relied on Commerce Pundit to design the Porto theme in accordance with the authorized scope of requirements and to transfer our database from our current website to a Magento 2 platform. The project was separated into four stages.

What was the team composition?

During this engagement, we communicated with a project manager and a developer.

RESULTS & FEEDBACK

What problems arose, and what did Commerce Pundit do to address them?

Although we were expected to pay for each installment on time, Commerce Pundit did not adhere to the project deadlines. There were periods—sometimes weeks—when we received no updates. This was a continuous problem. Our final payment has been made, but the project has not been finished, and the new functionalities have not been implemented.

Can you share any information that demonstrates the impact that this project has had on your business?

We did not receive a functional e-commerce store, and we have lost money because of this venture. Our updated website is not complete, and our existing Magento 1 website has since lost its search ranking and has fallen out of favor with customers because it is out of date.

How was project management arranged and how effective was it?

We received a number of empty promises. They convinced us they were capable of these tasks, but their actions proved otherwise. The project manager was detached from the project and sometimes blamed us for having extra requirements despite the fact that they took much longer than expected to complete our initial requirements.

What did you find most impressive about this company?

They talk themselves up very well.

Are there any areas for improvement?

They must prioritize honesty and trustworthiness so that they can serve their clients better.

0.5

Overall Score

0.5 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

0.5 Quality

Service & deliverables

0.5 NPS

Willing to refer

I would never recommend them.

Company response

The vendor responded on January 16, 2019. The reply is written by Manmeet Singh (Business Development Manager, Commerce Pundit).

We are surprised by the feedback and feel it does not reflect with the work delivered. Our team did take longer to deliver the project, but the deliverables did meet the scope requirements. We received payment for the four milestones only after the client verified and approved our work.

The delay was not entirely Commerce Pundit’s fault. The client performed content delivery network (CDN) and Varnish cache on the server, but did not communicate our work had been lost. We had to redo tasks as a result, which affected the timeline. We closed the project with both sides agreeing that everything but a few issues was completed. The client accepted these terms after we had previously addressed user acceptance testing (UAT).

Our team was always prompt and responsive. From our perspective, the client’s emails were not professional; the nature of their communication only strained the relationship.

We could not have affected organic results because we have not touched the website. Commerce Pundit has successfully delivered more than 550 e-commerce projects. Our reviews and client success stories speak to the quality of our work.

Web Development

Nov 30, 2018

the project

Web Development and Digital Marketing for a Promotional Company

“It’s much better than the old site.”

Web Development

$50,000 to $199,999

Jun. 2018 - Ongoing

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

$50,000 to $199,999

Jun. 2018 - Ongoing

Project summary:

Commerce Pundit provides website redesign and development services, as well as marketing post-launch. They used Magento 2.2 to develop the complex site and its pricing structure.

CEO, Tiger Promo

Verified

the reviewer

CEO, Tiger Promo

Business Services

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

“It’s much better than the old site.”

Nov 30, 2018

Feedback summary:

The new site is excellent and is already receiving a good level of traffic since its launch two months ago. The team is dedicated and professional at all times, providing effective marketing services while demonstrating their good understanding of e-commerce development by offering interesting ideas.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Tiger Promo, a promotional company. We send products to different corporate branches and customize them for marketing.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Commerce Pundit?

We developed a website in 2014 so it was very outdated. I needed it redeveloped and redesigned. I discussed with them what I needed, then they came up with an idea for the price metrics and price structuring. It’s very complex, especially with a customized product.

SOLUTION

What was the scope of their involvement?

They redeveloped and redesigned our website from scratch using Magento 2.2. Now it’s very easy for me to use the site’s metrics. That is the best part of what they developed, and I find it very useful.

We now work together on the marketing as the site launched two months ago.

What is the team composition?

They assigned me one account manager and a project manager, who were my points of contact. There are three to four developers and two designers.

How did you come to work with Commerce Pundit?

I did some online research and read reviews. I contacted two to three companies and I found Commerce Pundit to be the most suitable for me.

How much have you invested with them?

We’ve spent over $50,000.

What is the status of this engagement?

We started working together in June 2018 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We launched the site two months ago and it’s already receiving good levels of visitors and traffic. It’s much better than the old site. I’m still working with them on marketing and the initial impact is going well.

How did Commerce Pundit perform from a project management standpoint?

The project management is good—I get daily updates and they achieved the deadline for the launch. We used Basecamp and Google Hangouts, and have weekly meetings on RingCentral Meetings.

What did you find most impressive about them?

Their e-commerce understanding is the most impressive thing. They shared ideas that helped me tremendously in the business. When it comes to the implementation, they are certified developers who did a good job.

Are there any areas they could improve?

I’m working with another agency for social media marketing, but it would be nice if Commerce Pundit could provide this service. I’d be happy to assign it to them if they did.

Do you have any advice for potential customers?

I’ve had a good experience with them in terms of development, design, and management. I’m happy and so if anyone wants to work with them, they should.

5.0

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

We put in our request and they meet the deadlines.

5.0 Cost

Value / within estimates

It’s good value. They developed a very good site.

5.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

E-commerce Development

Nov 29, 2018

the project

Full-Service E-Commerce

“They have a professional approach, excellent strategic input, and convenient emergency support.”

E-commerce Development

$10,000 to $49,999

Jan. 2015 - Ongoing

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

$10,000 to $49,999

Jan. 2015 - Ongoing

Project summary:

Commerce Pundit offers various e-commerce and digital marketing services, from site management and social media support to listing products on Amazon and running Google Ads.

11-50 Employees

Conyers, Georgia

Balaji Dommeti

Owner, Pixies Gardens

Verified

the reviewer

Owner, Pixies Gardens

Balaji Dommeti

Retail

11-50 Employees

Conyers, Georgia

Online Review

The client submitted this review online.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

“They have a professional approach, excellent strategic input, and convenient emergency support.”

Nov 29, 2018

Feedback summary:

Since the initial engagement, revenue has continued to double year over year thanks to Commerce Pundit’s efforts. The team takes an aggressive marketing approach to drive results, and they’re always available to address pressing issues.

the review

Background
Challenge
Solution
Results
Ratings

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the owner of an online garden center called Pixies Garden. We ship home and garden products as well as live plants all over the US.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Commerce Pundit?

We approached Commerce Pundit for full-service e-commerce work, including site management, product listing, and digital marketing efforts.

What were your goals for this project?

Our main goal was to double our SKUs and generate 3–5 times the ROI from Google Ads.

SOLUTION

How did you select this vendor?

A colleague referred us to Commerce Pundit for their aggressive approach and comprehensive e-commerce services. They’re a one-stop shop for everything we need to run my online company.

Can you go into detail about the services they provided and the scope of the project?

They’ve provided a range of e-commerce and digital marketing offerings, including Google Ads campaigns, site management, product listing, and support on Yelp and Facebook. They’ve also helped us list products on Amazon, handling all the related services to run both our Amazon account and website.

What was the team composition?

They’ve assigned a project manager who oversaw all project details. We also have access to top management for strategy sessions.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Since starting our online operations in 2015, we’ve doubled our revenue every year with Commerce Pundit’s support.

How was project management arranged and how effective was it?

We have weekly meetings and can also reach the project manager as needed for emergency services.

What did you find most impressive about this company?

They’re a one-stop solution for all of our e-commerce needs. They have a professional approach, excellent strategic input, and convenient emergency support.

Are there any areas where they can improve?

No, nothing comes to mind. They’re able to set up two-page websites for small business owners and social functions.

5.0

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

5.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

E-commerce Development

Jul 02, 2018

the project

Website Revamp, Maintenance, and More for Furniture Retailer

"I can say with 100% certainty that you will not regret reaching out to them."

E-commerce Development

$50,000 to $199,999

Aug. 2017 - Ongoing

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

$50,000 to $199,999

Aug. 2017 - Ongoing

Project summary:

*double check respondent's identity.*

Commerce Pundit fixed several bugs and optimized server capacity for various websites. They provide ongoing maintenance, site improvements, design work, marketing, data entry, and more.

51-200 Employees

Los Angeles, California

Thomas Nguyen

E-Commerce Director, Eurotec

Verified

the reviewer

E-Commerce Director, Eurotec

Thomas Nguyen

Retail

51-200 Employees

Los Angeles, California

Online Review

The client submitted this review online.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

"I can say with 100% certainty that you will not regret reaching out to them."

Jul 02, 2018

Feedback summary:

Since assigning all web-related tasks to them, conversion rates have increased, the sites load quicker, and their designs have greatly improved the UX. Commerce Pundit’s Magento experience, responsiveness, and helpful advice ensure top quality at a great price.

the review

Background
Challenge
Solution
Results
Ratings

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the e-commerce director of a high-end home furnishings company. We’re in the top three in our niche and sell primarily online nationwide through our four retail websites. I’m in charge of all our initiatives regarding web design, development, and marketing.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Commerce Pundit?

My company has had a hard time finding an ideal third-party agency to offload our development and marketing work to. We wanted someone that can not only do what is needed today but forecast and respond to upcoming technologies. We struggled to find a vendor that could do everything from A to Z as well as have the capacity to scale upward for urgent tasks.

What were your goals for this project?

The initial goal was simply to optimize our primary retail site’s server capabilities (add a CDN, caching, backups, etc.) and fix many mistakes that our previous agency had created. I knew that our project would be a big challenge since our site is on a heavily modified version of Magento 1.x. Additionally, we needed a team to perform maintenance on our site and make enhancements on an as-needed basis.

SOLUTION

How did you select this vendor?

A personality and company culture fit was critical in my decision process, as some companies could do the work but were difficult to communicate with.

I used a few outsourcing sites to find companies with good reviews, and then took my search to Google for further due diligence. After speaking with several of Commerce Pundit's reps through a video call, I decided that this was the company I wanted to work with.

Can you go into detail about the services they provided and the scope of the project?

We offloaded all web-based technical tasks and projects to Commerce Pundit. This includes the enhancement, optimization, and maintenance of all our sites, server hardware optimization, design and deployment of new sites, product data entry, marketing services, and more. The list will most likely grow since their capabilities seem to have no limit.

What was the team composition?

Our core team includes a senior project manager, an account manager, a technical lead, two developers, and a designer. We’re in the process of adding new team members as our business needs have grown substantially since starting our collaboration with Commerce Pundit.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Our online conversion rate has definitely gone up since they deployed many of their fixes. Our site used took a long time to load, especially the Magento-based dynamic pages. Now, our site loads as quickly as any other robustly-built site. Additionally, the designs that Commerce Pundit helped us with on have worked very well. Our users now enjoy a much more friendly experience on our sites.

How was project management arranged and how effective was it?

Commerce Pundit has this aspect completely figured out. The process was seamless as soon as I explained our needs. An account manager and project manager were immediately assigned along with their technical team, and everything has been done without any required collaboration on my part. They've truly made this one of the most fulfilling and easy projects for me in my 20-plus years of experience in e-commerce.

What did you find most impressive about this company?

Commerce Pundit's team is highly scalable and their ability to work with one another and with the client is second to none. They’re responsive to requests and have the client in mind at all times, offering ideas, insight, and feedback.

Our Magento platform is rather complex, but they are Magento certified, which means that they know the strengths and limitations of this platform and will work accordingly to ensure that they don’t build us into a corner. On a personal level, they're all great people and working with is a total breeze.

Are there any areas where they can improve?

We like them exactly the way they are. After all my years in e-commerce and collaborating with literally hundreds of people on behalf of my companies, I can say with 100% certainty that you will not regret reaching out to them.

5.0

Overall Score I wouldn’t hesitate to start additional projects with them.

5.0 Scheduling

ON TIME / DEADLINES

They've taken my calls at extremely odd hours, and everything we've asked for has been completed in a timely manner.

5.0 Cost

Value / within estimates

Their pricing is extremely fair, especially for the amount of work we’ve given them and level of quality they deliver.

5.0 Quality

Service & deliverables

They’re fast and results-driven, collaborative when necessary, and independent when not.

5.0 NPS

Willing to refer

I would recommend them to anyone either looking to start an online business or wanting to grow an existing business.

E-commerce Development

Jun 27, 2018

the project

E-Commerce Development for Military Equipment Store

"We have nothing but positive feedback on the design and the functionality upgrades."

E-commerce Development

$10,000 to $49,999

Jan. 2018 - Ongoing

4.5

Quality:

4.5

Schedule:

4.0

Cost:

5.0

Willing to refer:

5.0

$10,000 to $49,999

Jan. 2018 - Ongoing

Project summary:

Commerce Pundit integrated an outdated e-commerce website with an accounting system, MailChimp, and AdWords. They also added a multi-product viewing feature to upgrade the website to streamline e-commerce sales.

1-10 Employees

Millersburg, Pennsylvania

Adam Hoke

Sales Manager, Coleman's Military Surplus

Verified

the reviewer

Sales Manager, Coleman's Military Surplus

Adam Hoke

Retail

1-10 Employees

Millersburg, Pennsylvania

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

4.5

Quality:

4.5

Schedule:

4.0

Cost:

5.0

Willing to refer:

5.0

the review

"We have nothing but positive feedback on the design and the functionality upgrades."

Jun 27, 2018

Feedback summary:

Their team is excellent in terms of project management. The will complete any task handed to them in a timely manner. They are reachable at all hours of the day when needed and put in the added effort to make sure the project runs smoothly, no matter the project size.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the sales manager and operations director for a company called Colman’s Military Surplus LLC, a primarily e-commerce buyer and seller of new and used military surplus equipment.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Commerce Pundit?

We outgrew our current e-commerce platform on WordPress that had a commerce extension. This platform has limitations and we wanted a website that could handle multi-channel marketing that includes AdWords and direct marketing. In general, we decided that we wanted to upgrade our website to an enterprise-class e-commerce platform.

SOLUTION

What was the scope of their involvement?

The main thing their team did was integrate the new website with our accounting software, which will limit mistakes on our end of the website and streamline our e-commerce operations. In terms of features, we wanted to be able to view several items on a single page and integrate our website with MailChimp, Amazon, and eBay. So far, about 75% of the project is complete.

What is the team composition?

The team consists of an overall project manager, a senior project manager and a marketing team with a marketing lead. An employee we previously worked with, Amanda, also checks in with the project to make sure it runs smoothly.

How did you come to work with Commerce Pundit?

We previously worked with one of their employees, Amanda, when she was with another company. She highly recommended Commerce Pundit, which was a major factor in our decision-making process. We decided that they would be the best fit for us after we priced out the competition.

How much have you invested with them?

We spent around $10,000 on the project.

What is the status of this engagement?

We started work on the project in January 2018 and we are about 75% of the way completed.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The website looks great so far, our whole team loves it. We have nothing but positive feedback on the design and the functionality upgrades. We just need to work on a couple of elements before we launch the website. The true test will be where we stand from an SEO standpoint after the website launches.

How did Commerce Pundit perform from a project management standpoint?

We primarily communicate through Skype and phone calls, which are scheduled weekly. We also started communicating through Basecamp to set our goals and track their progress. Recently, one of the project managers came to our office for a week and worked with us one-on-one. It was nice of him to fly in from India and learn about our company operation, project, and process. Our business is less organized than Commerce Pundit, and it is nice to have their strong structure complement ours and keep us on track.

What did you find most impressive about them?

They complete any task you ask of them right away. If you ask for something to be added to the project, they will complete it that day and not push it off until tomorrow. This was important to us because that is why we fired the previous company we worked with.

Are there any areas they could improve?

It is hard to say because the project is not complete yet. But I don't have any issues so far.

Do you have any advice for future clients of theirs?

Make sure you have a webcam set up because face-to-face communication is much better than just over the phone. I think that is important for a great outcome to any project.

4.5

Overall Score

4.0 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

4.5 Quality

Service & deliverables

5.0 NPS

Contact

An eCommerce Solution Company

headquarters

other locations

Focus

Portfolio

Tiger Promo

Canvas Champ

BANNERBUZZ

Pixies Gardens: Online plant nursery

TrendRoots: eCommrece Website

SillyYogi

Lakhays

SouthWest Geophysics, Inc - Web Development

BigCity: Custom Tshirts eCommerce website

Fortress Security Store

CB Station

Lily Ann Cabinets

TopDog Tool

Fabric5andDime

E-Commerce Platform for Clothing

Ecommerce Development Portfolio - Riachristie Collections

Mobile Website Portfolio - 365wholesale

Liquor Shelves - Armana Productions Portfolio

Ideal Medical

Magento Development Portfolio for The Sale Box

Magento Development Portfolio for Best of Signs

Magento Development Portfolio for Canadian Office Supplies Firm

Colemans Military Surplus Store

Delta Blinds supply

VedaMeds

Short Round Supply

Reviews

Reviews

the project

the reviewer

the review

Aug 07, 2019

the review

ON TIME / DEADLINES

Value / within estimates

Service & deliverables

Willing to refer

the project

the reviewer

the review

Jun 27, 2019

the review

ON TIME / DEADLINES

Value / within estimates

Service & deliverables

Willing to refer

the project

the reviewer

the review

Feb 22, 2019

the review

ON TIME / DEADLINES

Value / within estimates

Service & deliverables

Willing to refer

the project

the reviewer

the review

Feb 14, 2019

the review

ON TIME / DEADLINES

Value / within estimates

Service & deliverables

Willing to refer

the project

the reviewer

the review

Feb 01, 2019

the review

ON TIME / DEADLINES

Value / within estimates

Service & deliverables

Willing to refer

the project