Commerce Pundit Client Reviews

Reviews

4.7

14 reviews

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E-commerce Development

May 17, 2018

the project

Magento Migration for Online Gift Store

“Commerce Pundit has a customer-first attitude.”

E-commerce Development

Less than $10,000

Nov. 2017 - Feb. 2018

5.0

Quality:

5.0

Schedule:

4.0

Cost:

5.0

Willing to refer:

5.0

Less than $10,000

Nov. 2017 - Feb. 2018

Project summary:

Commerce Pundit migrated a B2C e-commerce site to improve functionality and UX. The team also customized the theme and integrated payment gateways.

11-50 Employees

Ahmedabad, India

Founder & CEO, E-Commerce Company

Verified

the reviewer

Founder & CEO, E-Commerce Company

Retail

11-50 Employees

Ahmedabad, India

Verified

5.0

Quality:

5.0

Schedule:

4.0

Cost:

5.0

Willing to refer:

5.0

the review

“Commerce Pundit has a customer-first attitude.”

May 17, 2018

Feedback summary:

The new site’s streamlined UI has increased customer satisfaction and conversions. Commerce Pundit’s entire team was highly organized, responsive, and competent. Their customer-centric and cost-effective approach makes them a preferred vendor.

BACKGROUND

Please describe your company and your position there.

I am the founder and CEO of a B2C portal that sells gifts to Indian customers.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Commerce Pundit?

We hired Commerce Pundit to migrate our existing needs and processes to the Magento framework.

What were your goals for this project?

Since our legacy e-commerce platform was unable to keep pace with our business needs, we needed a state-of-the-art, responsive site. We wanted to reproduce most of the functionality built on our previous CMS and add a few new functions. One critical goal was to transfer all of our customer information to a new Magento platform, including passwords and login information. However, we didn’t want to make any changes to our URLs or critical data.

SOLUTION

How did you select this vendor?

We analyzed the portfolios of major Magento companies in our area and conducted face-to-face interviews with a few of them. We decided to go with Commerce Pundit because we were impressed with their depth of expertise and company history.

Can you go into detail about the services they provided and the scope of the project?

Initially, they helped us frame a scope document and held a kickoff meeting to clarify all of the details. They helped us in all aspects of the migration, including heavy theme customization, extension development and integration, payment gateway integration, login migration, and extensive testing. They transferred all of our existing products and categories to the Magento framework.

What was the team composition?

We worked with an account manager, a project manager, frontend and backend developers, the sales team, and the testing team.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Our new site is both responsive and full HTTPS. Commerce Pundit did fabulous work, which is reflected in our metrics. The number of pages viewed per session increased by 20%, the conversion rate increased by 30%, and the bounce rate decreased by 15%. They helped reduce the average order time by 20%, which has improved customer satisfaction. We felt extremely confident of our vendor selection due to the depth of expertise they displayed throughout the project.

How was project management arranged and how effective was it?

Commerce Pundit was extremely structured while being mindful of our business needs. The team used agile methodologies, with multiple points of contact and a structured escalation matrix. We had a dedicated account created in Basecamp that allowed us to closely track progress, while their COO also regularly sent us updates. We communicated via emails, phone calls, chats, and in-person meetings. They were all highly responsive and dealt efficiently with all change requests.

What did you find most impressive about this company?

Commerce Pundit has a customer-first attitude, from the top management down to the frontline staff. They are genuinely focused on their client’s business success and delivering high-quality results. Magento is a complex framework, but they were able to surpass our expectations.

5.0

Overall Score We would be pleased to work with them again.

4.0 Scheduling

ON TIME / DEADLINES

Because they are a popular Magento and e-commerce vendor, they are experiencing rapid growth. Despite this, they did a commendable job for us.

5.0 Cost

Value / within estimates

They deliver high quality at cost-effective prices.

5.0 Quality

Service & deliverables

We worked with a lot of freelancers in the past, and the expertise and quality of Commerce Pundit's work was a refreshing change.

5.0 NPS

Willing to refer

We highly recommend them. Aside from their impressive technical expertise, their team is made up of great people.

E-commerce Development

Feb 28, 2018

the project

Magento Ecommerce Website for Indian Fashion Company

“Commerce Pundit’s team was perfect. They knew exactly what they were doing.”

E-commerce Development

$10,000 to $49,999

4.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

$10,000 to $49,999

Project summary:

Commerce Pundit built a Magento e-commerce website to sell Indian garments to customers in the U.S. and Canada. Notable features included a visual measurement guide, online booking system, and bulk orders.

1-10 Employees

Atlanta, Georgia

Owner, Indian Clothing Company

Verified

the reviewer

Owner, Indian Clothing Company

Retail

1-10 Employees

Atlanta, Georgia

Verified

4.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

“Commerce Pundit’s team was perfect. They knew exactly what they were doing.”

Feb 28, 2018

Feedback summary:

Business has consistently thrived since the new platform’s launch. Products quickly sold out and the proprietor gained several repeat customers. Clients have praised the user-friendly navigation and design. Using an organized project management system, the team delivered on time and within budget.

the review

Background
Challenge
Solution
Results
Ratings

BACKGROUND

Introduce your business and what you do there.

I'm the owner of a company that sells Indian garments and accessories. We sell branded clothing by different designers all over India. Our services are available throughout the United States and Canada.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Commerce Pundit?

I originally owned a large brick-and-mortar retail store. To supplement this business, I needed a developer to create a Magento e-commerce platform.

SOLUTION

What was the scope of their involvement?

The team captured all the details within the broad scope of our project. They understood each and every requirement. In particular, I wanted the website to convey accurate sizing for the clothing we sell. Commerce Pundit built a sophisticated feature that users can easily operate. A mannequin graphic in the center guides clients on how to take their own measurements. This was one of the one of the best features I could offer my clients. It saves them the trouble of visiting a tailor prior to placing an order.

The scheduling function they built also worked very nicely for us. Our clients can schedule appointments through our online booking system. This is much more convenient than having a five-minute phone call with me about a bridal fitting. Customers can immediately add products to the shopping cart. When users put in bulk orders, an algorithm calculates the estimated shipping cost. Commerce Pundit is currently focused on helping me get more clients. We’re working on a keyword strategy to improve the site’s ranking.

What is the team composition?

I worked with two resources from Commerce Pundit including one primary point of contact.

How did you come to work with Commerce Pundit?

I limited my online search to development company based in India whose prices fit within our budget. After finding Commerce Pundit on Google, I read reviews of their work and they seemed like the best fit. One of my friends also provided a reference. Their prior experience creating platforms to sell clothing gave me confidence they could complete my project.

How much have you invested with them?

The website cost roughly $11,000-$13,000.

What is the status of this engagement?

We began working on this website last June. Our website launched about two month later. I think it took almost two months to finish up the whole project.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

My clients really like the website’s user-friendly design. Several customers have said it's very easy to navigate the site and clearly examine our product offerings. We quickly sold out after the site launched. Customers keep purchasing new Saris, which must mean that we offer good customer service. Immediately after the site went live, I had some setbacks related to my family for 3-4 months. We just started working again and I’ll have clearer SEO results a few months from now.

How did Commerce Pundit perform from a project management standpoint?

Commerce Pundit’s team was perfect. They knew exactly what they were doing. The team delivered within deadlines and followed all my guidelines. Our primary contact was very supportive and cooperative, and understood everything I needed. Even though we had to go back and forth with several changes, she got all the details right and executed every requirement correctly.

We primarily used basecamp to organize the project. It worked very well for us. The oversight on developers’ individual tasks helped me keep track of deadlines. I could easily add comments or new requirements. Using the chat system, I could communicate with the whole team or any individual resource.

What did you find most impressive about them?

I’m very grateful they were able to create the measurement and scheduling functions. These were difficult features to build, and they did an excellent job.

Are there any areas they could improve?

When the site went live, we had minor issues with the pictures loading and checkout lines. They could definitely work on fixing those glitches. I had to wait another week before clients could access my website, which lost me customers.

Do you have any advice for potential customers?

If you pin down the exact scope from the beginning, it will preempt little mistakes down the line. I wasn’t clear about what exactly I wanted at first. I suggest narrowing down your requirements and giving them clear instructions. Moving forward, you can always expand if your business does well. Clear requirements will also provide a better cost estimate based on required hours of work.

4.0

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

There are more accurate than I am.

5.0 Cost

Value / within estimates

They offer a great price. I haven’t found anyone else who can do this amount of work within the same budget.

5.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

E-commerce Development

Jan 25, 2018

the project

Magento Ecommerce Platform for Canvas & Fashion Company

“We’ve gotten a lot of compliments from our customers about our switch to a new platform.”

E-commerce Development

$50,000 to $199,999

Nov. 2017 - Jan. 2018

4.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

$50,000 to $199,999

Nov. 2017 - Jan. 2018

Project summary:

Commerce worked on the Magento website of a B2B bag company, upgrading the site from Magento 1 to 2.0. They included product customizing capabilities and drop ship functionality.

51-200 Employees

Atlanta, Georgia

Manali Shah

Owner, CB Station

Verified

the reviewer

Owner, CB Station

Manali Shah

Wholesail

51-200 Employees

Atlanta, Georgia

Verified

4.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

“We’ve gotten a lot of compliments from our customers about our switch to a new platform.”

Jan 25, 2018

Feedback summary:

The new platform was well-received by customers who praised the look and design as well as benefiting from the improved features and functionality. The team performed excellently throughout the project, using project management software to accurately assign tasks and maintain communication.

the review

Background
Challenge
Solution
Results
Ratings

BACKGROUND

Introduce your business and what you do there.

I’m the COO [chief operating officer] of CBStation. We’re a wholesale B2B company, providing designer-type canvas bags to small businesses.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Commerce?

We worked with another company on our promotional website but we needed someone to build our e-commerce website. We wanted a website on which customers can customize their purchases with monogramming, logos, and screen printing. We also wanted a drop ship solution.

SOLUTION

What was the scope of their involvement?

We worked together 4–5 years ago when they built our first site on the Magento 1 platform. It worked perfectly. They recently upgraded us into a new Magento 2.0 platform and built the website from scratch.

Our new website can take orders for monogramming and customize each and every product we have. We now offer a drop ship solution, where a customer can place an order and we process the orders based on their customers. We ship directly to our customers’ customers. That way our customers don’t have to get involved.

Now, they support us anytime we need them. We have a monthly deal with them.

What is the team composition?

We have a team manager who we assign all the major tasks with. There’s a group of 20–25 people who work on our project. We’re very comfortable working with them.

How did you come to work with Commerce?

We were referred by other people who had worked with them.

How much have you invested with them?

$40,000–$50,000 to upgrade from the old platform to the new platform.

What is the status of this engagement?

We worked together from November 2017 until January 2018 when the website launched. Our work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re still young. We see a lot of the new things are helping our business. It’s still too early to give a more accurate answer about what is benefiting us.

We’ve gotten a lot of compliments from our customers about our switch to a new platform. The speed greatly improved.

How did Commerce perform from a project management standpoint?

They did very well. Out of 10, I’d rate them a 9. We used ActiveCollab. We assign all tasks into the software as a way of communicating with each other.

What did you find most impressive about them?

Anytime we have an urgent situation, they have somebody at the office 24/7. I can trust them. They’re always there to make sure it’s done.

Are there any areas they could improve?

They could provide content writing. We do all the content writing, but if they had good content writers, I’d love to pass all our content writing work to them.

Do you have any advice for potential customers?

I know my product the best. I give to them as much detail as possible about my product and my need to make them understand, then things go very nicely and smoothly.

4.0

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

Most of the time, if there were issues it because our team didn’t give all the information to them.

5.0 Cost

Value / within estimates

The cost is good. We gave them a budget and they gave us the suggestions of what can be done within that budget to suit our needs.

5.0 Quality

Service & deliverables

We were going into high season and they worked extra hours to make sure our new platform was up before our high season kicks in.

5.0 NPS

Willing to refer

We’ve had customers who want a website for retail purposes. Two of them started communicating with Commerce.

E-commerce Development

Jul 01, 2015

the project

Magento Development for Home Decor Website

"They performed well and were successful in the end… They are very technically sound."

E-commerce Development

$10,000 to $49,999

2007 - Ongoing

5.0

Quality:

5.0

Schedule:

4.5

Cost:

5.0

Willing to refer:

5.0

$10,000 to $49,999

2007 - Ongoing

Project summary:

Commerce Pundit developed a new e-commerce site in Magento. One key focus was on a sleek, intuitive interface. Commerce Pundit migrated data for 50,000 products and provided ongoing maintenance.

11-50 employees

Atlanta Metro Area

Sameer Sharma

CEO at Vistastores

Verified

the reviewer

CEO at Vistastores

Sameer Sharma

Home Decor

11-50 employees

Atlanta Metro Area

Verified

5.0

Quality:

5.0

Schedule:

4.5

Cost:

5.0

Willing to refer:

5.0

the review

"They performed well and were successful in the end… They are very technically sound."

Jul 01, 2015

Feedback summary:

Commerce Pundit was quick to resolve issues, but issues were rare. The site was effective and beautiful. Some technical elements took longer than was desired, but the results were worthwhile. Commerce Pundit provided friendly service at an affordable rate.

the review

Background
Challenge
Solution
Results
Ratings

BACKGROUND

Please describe your organization.

We are a home décor outdoor website. We have around 50,000 products. We also have a warehouse. The majority of the products are drop shipped. Our website it on Magento.

What is your position?

I'm the CEO.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Commerce Pundit?

We need a nice and flowing e-commerce website. We need to offer a nice, clean display that allows users to check out with the least number of clicks possible. We want a very clean display and a very clean interface.

We had given Commerce Pundit a couple of references of websites we were looking at and tried to get the best from some other sites and incorporate everything to one.

SOLUTION

Please describe the scope of their involvement in detail.

They gave us some examples of sites they had done. We saw that and then they told us best practices that they follow. We told them the number of products that we have and the number that will be added every month. They were aware of the volume that we're looking at. They appointed a project manager for us. I guess then it was a technical process, and they worked through it. They launched the site and then resolved all the issues that popped up.

How did you come to work with Commerce Pundit?

We went with them because they worked with Magento.

Could you provide a sense of the size of this initiative in financial terms?

It was from $10,000 to $50,000.

What is the status of this engagement?

The site is functional and, if we get any errors, we get their help. Issues are resolved extremely fast. There are also modifications if there is something we want to incorporate in the site. They gave us a timeline and they take it into process and get it done. It was launched in 2007. We have completely modified it.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

We are very satisfied. It's a very nice site. There are not down times. We have not faced any issues like that.

How did Commerce Pundit perform from a project management standpoint?

They performed well and were successful in the end.

What distinguishes Commerce Pundit from other providers?

Commerce Pundit is very cost effective and decent people to work with.

What advice would you give to a future client of theirs?

They're a very good company to work with. They are very technically sound. Start small, and you will see the results.

In hindsight, are there areas in which they could improve, or things you might do differently?

We want everything very fast, but there are technical aspects that take time. These technical projects always require some time to get right.

5.0

Overall Score

4.5 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

5.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

Digital Marketing

Jun 08, 2015

the project

Web Marketing for Artistic Print Company

"They helped me greatly in transforming my vision into something tangible. I consider them to be honest and a trusted business partner."

Digital Marketing

$200,000 to $999,999

2013 - Ongoing

4.5

Quality:

5.0

Schedule:

4.0

Cost:

5.0

Willing to refer:

5.0

$200,000 to $999,999

2013 - Ongoing

Project summary:

Commerce Pundit offered a full suite of marketing services, including web development, design, and online marketing campaigns. They also consulted on e-commerce best practices.

2-10 employees

Atlanta Metro Area

Founder, Artistic Print Company

Verified

the reviewer

Founder, Artistic Print Company

Arts and Crafts

2-10 employees

Atlanta Metro Area

Verified

4.5

Quality:

5.0

Schedule:

4.0

Cost:

5.0

Willing to refer:

5.0

the review

"They helped me greatly in transforming my vision into something tangible. I consider them to be honest and a trusted business partner."

Jun 08, 2015

Feedback summary:

Commerce Pundit has transformed the full digital presence; all metrics are trending upwards. With their team of talented resources, Commerce Pundit became a trusted partner in development, excelling both in price and deliverables.

the review

Background
Challenge
Solution
Results
Ratings

BACKGROUND

Please describe your organization.

We sell canvas prints, metal prints, and acrylic prints.

What is your role and responsibilities?

I'm the founder.

OPPORTUNITY / CHALLENGE

What was your goal for working with Commerce Pundit?

We wanted to build development marketing as well as the designing under one roof.

SOLUTION

Please describe the scope of their work.

Web development, design, and marketing. Everything related to development is done or consulted through them.

What was your process for selecting Commerce Pundit?

I got a reference from a friend a couple of years ago.

Can you give a sense of the size of the initiative?

Average monthly billing is $12,000 to $13,000.

When was the work completed?

We've been working with them a couple of years. It's ongoing work.

RESULTS & FEEDBACK

Do you have any statistics or metrics on the project?

We're doing great. All of our metrics are trending upwards.

Are you satisfied with their performance?

I'm satisfied with the job they did. They helped me greatly in transforming my vision into something tangible.

Is there anything unique or special about Commerce Pundit that really makes them stand out?

They have fair pricing and a deep team of talented individuals that get projects done on time. I consider them to be honest and a trusted business partner.

What advice would you give to future clients of theirs?

I would tell them to stress communication in the beginning to get the best results.

Looking back on the work so far, is there any area that you think they could improve upon or that you might do differently.

I have nothing major to mention.

4.5

Overall Score

4.0 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

5.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

SEO & PPC

May 20, 2014

the project

Hampton Inn Denver Online Marketing

"Based on Google Analytics, our emails, and the toll-free number on the website, we are very happy with the results produced by Commerce Pundit."

SEO & PPC

$10,000 to $49,999

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

$10,000 to $49,999

Project summary:

Commerce Pundit built independent websites and provided social media marketing to generate customers and promote visibility for each of a group of 30+ hotels. They also provide ongoing SEO services for each hotel.

11-50 employees

Denver Metro Area

Co-owner, Hampton Inn Denver Airport

Verified

the reviewer

Co-owner, Hampton Inn Denver Airport

Hospitality

11-50 employees

Denver Metro Area

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

"Based on Google Analytics, our emails, and the toll-free number on the website, we are very happy with the results produced by Commerce Pundit."

May 20, 2014

Feedback summary:

Commerce Pundit delivered results, increasing emails and phone calls and optimizing Google Analytics metrics. They were diligent workers; their project manager provided a single point of contact and streamlined workflow significantly.

the review

Background
Challenge
Solution
Results
Ratings

BACKGROUND

Please describe your company.

This is a Hampton Inn hotel, which is owned by Hilton. Our location is near the Denver airport in Aurora, Colo.

What is your role and responsibilities, please?

When we hired Commerce Pundit, I used to work for the management company for which they designed 30-plus websites for different hotels. Now, I am one of the owners of the Hampton Inn Denver Airport.

OPPORTUNITY / CHALLENGE

What was your goal for working with Commerce Pundit?

We hired Commerce Pundit to help us list our information about the hotel, and generate some customers who are looking for lodging in the Denver Airport area.

SOLUTION

Please describe the scope of their work.

They helped up build an independent, stand-alone website for our hotel. They helped us with other channels like Facebook, Twitter, LinkedIn, Foursquare, and other social media marketing. When we hired them, it was for a bigger project for developing websites for more than 30 hotels. Right now, I am speaking about the Hampton Inn Denver Airport website. Next is the search engine optimization phase of their work.

What was your process for selecting Commerce Pundit to work with?

We had received quotes from about four different companies and looked at their capabilities. I also know the CEO of the company. We went through the vetting process and felt comfortable with hiring them.

The initial work was completed in 2013. There is a second component to do the search engine optimization that is ongoing. That project is open-ended.

Can you provide a ballpark dollar figure for the size of the work that they’ve done for you?

It is between 40 to 80 hours per months. The main project took more than 400 hours.

RESULTS & FEEDBACK

Do you have any statistics or metrics to track improvement from the project?

Based on Google Analytics, our emails, and the toll-free number on the website, we are very happy with the results produced by Commerce Pundit. We are pleased with the new metrics.

Is there anything unique about them that really makes them stand out, compared to other companies?

They worked diligently and assigned a project manager for the website, so we had a single point of contact. That helped streamline the project significantly. Even today, they work with us to help manage the process with a single person.

Looking back on the work so far, is there any area that you think they could improve upon or that you might do differently?

No.

5.0

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

5.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

Very likely.

E-commerce Development

May 02, 2014

the project

Cabinet Maker e-Commerce Development

"Sometimes, we give them a lot of work and change the direction a lot. They adapt to it very well, and they do things as quickly as possible."

E-commerce Development

$50,000 to $199,999

2010 - Ongoing

5.0

Quality:

4.0

Schedule:

4.0

Cost:

5.0

Willing to refer:

4.5

$50,000 to $199,999

2010 - Ongoing

Project summary:

Commerce Pundit provides digital marketing services for an online retailer, with services in SEO, web design, and digital marketing. The goal is to promote brand visibility and drive sales across the U.S.

11-50 employees

Toledo Metro Area

General Manager, Lilly Ann Cabinets

Verified

the reviewer

General Manager, Lilly Ann Cabinets

Retail

11-50 employees

Toledo Metro Area

Verified

5.0

Quality:

4.0

Schedule:

4.0

Cost:

5.0

Willing to refer:

4.5

the review

"Sometimes, we give them a lot of work and change the direction a lot. They adapt to it very well, and they do things as quickly as possible."

May 02, 2014

Feedback summary:

Commerce Pundit went to great lengths to ensure they understood they products on offer. Although they’re unfamiliar with the American market, they provide excellent daily communication with a personal touch. They adapt well to an irregular workload.

the review

Background
Challenge
Solution
Results
Ratings

BACKGROUND

Please describe your company.

We are an online company that sells ready-to-assemble kitchen cabinets across the United States.

What is your role and responsibilities?

I am the general manager. My father started the company.

OPPORTUNITY / CHALLENGE

What was your goal for working with Commerce Pundit?

Our goal was to improve our website and make our brand more prevalent across the U.S.

SOLUTION

Please describe the scope of their work.

Commerce Pundit does a lot of work for us in e-commerce development and SEO.

What was your process for selecting Commerce Pundit to work with?

My father sat next to the owner on a plane in 2010. They started talking, and they have worked together since then. The work is ongoing.

Can you provide a ballpark dollar figure for the size of the work that they’ve done for you?

We spend between $4,000 and $7,000 a month. The average is $5,500 a month.

RESULTS & FEEDBACK

Are you satisfied with Commerce Pundit's performance?

Yes, we are satisfied. Sometimes, we give them a lot of work and change the direction a lot. They adapt to it very well, and they do things as quickly as possible. We communicate on a daily basis with the project manager. Their project manager was in our office recently for about a month, working with us side by side.

Is there anything unique about them that really makes them stand out, compared to other companies?

They have a presence here in the U.S. as well, which allows us to have a local contact who speaks fluent English. They are an hour's drive from one of our locations. That is better for communication.

Looking back on the work so far, is there any area that you think they could improve upon or something that you might do differently?

When the project manager came here to the U.S., they can see what our product is and how it relates. That helped improve their work. The project manager just returned to India, and I think it will help considerably.

5.0

Overall Score

4.0 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

4.0 Quality

Service & deliverables

4.5 NPS

Willing to refer

E-commerce Development

Apr 29, 2014

the project

Online Signage Firm E-commerce Partnership

"It was not just my vision and implementation, but they actually participated in creating a vision and the goals for the company. I am definitely very satisfied."

E-commerce Development

$200,000 to $999,999

2014 - Ongoing

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

$200,000 to $999,999

2014 - Ongoing

Project summary:

Commerce Pundit provided web design, digital marketing, SEO and development services for an e-commerce shop. They were responsible for all aspects of digital visibility from user experience to eBay sales.

2-10 employees

Atlanta Metro Area

CEO, Design Print Banner

Verified

the reviewer

CEO, Design Print Banner

Printing

2-10 employees

Atlanta Metro Area

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

"It was not just my vision and implementation, but they actually participated in creating a vision and the goals for the company. I am definitely very satisfied."

Apr 29, 2014

Feedback summary:

Commerce Pundit has brought in over $3 million in revenue and drastically increased online visibility. They offered innovative marketing suggestions based on the provided business model, and they made honest suggestions, even if it meant less income for them.

the review

Background
Challenge
Solution
Results
Ratings

BACKGROUND

Please describe your company.

Our company is an online signage company. We manufacture signs and sell them through our Web portals and to the market.

What is your role and responsibilities?

I am the CEO.

OPPORTUNITY / CHALLENGE

What was your goal for working with Commerce Pundit?

We wanted Commerce Pundit to provide a full online solution, such as creating a website, the market and online payment processing, and create the user experience. They help us present ourselves online correctly.

SOLUTION

Please describe the scope of their work.

Their work included Web design and development, e-commerce development, SEO [search engine optimization], and online marketing through other portals, such as eBay and Amazon. Everything that we present and sell online came through Commerce Pundit.

What was your process for selecting Commerce Pundit with which to work?

We interviewed about four vendors, and I conducted personal interviews with them. I looked at the resources they offered and the pricing, and we finalized the selection.

Can you provide a ballpark figure for the size of the work that they’ve done for you?

The personnel work hour total was close to 2,000 hours a month on an ongoing basis. The pricing changes based on who the resources are. We are adding more work with them. They started at about 200 hours a month, and now it's 2,000 or more hours a month.

RESULTS & FEEDBACK

Do you have any statistics or metrics to track improvement from the project?

We started with them three years ago and have a significant presence in the online market right now. We have more than $3 million in revenue through Commerce Pundit, so it's been a good success story so far, with good ROI [return on investment].

Are you satisfied with Commerce Pundit's performance?

I am more than satisfied with their performance. Along those lines, they have added to the projects that I’ve generated and come up with many innovative ideas based on my business model. It was not just my vision and implementation, but they actually participated in creating a vision and the goals for the company. I am definitely very satisfied.

Is there anything unique about them that really makes them stand out, compared to other companies?

They are not trying to sell their hours, their product, or their services to us. There are instances where I told them about initiatives that our competitors were taking, and they came back to tell me that for our size and market, we wouldn’t get the results that we want. They told me there was no point in spending money on that. That was a big plus for me. I am not worried that they'll do any project just to make money. They will analyze it and give me honest advice.

Looking back on the work so far, is there any area that you think they could improve upon or that you might do differently?

Not really. There might be an instance to two where we learned something afterward, but I don’t think there was anything we did wrong. Just a few learning experiences.

5.0

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

5.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

I already recommended them for several projects. I recommend them to everyone I know who is not my competition.

E-commerce Development

Apr 15, 2014

the project

RCC e-Commerce Project

"With Commerce Pundit, I'm very impressed... I feel that Commerce Pundit does understand the market and my business."

E-commerce Development

$10,000 to $49,999

4.0

Quality:

4.5

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

$10,000 to $49,999

Project summary:

Commerce Pundit served as an e-commerce partner to design eBay and Amazon sites and manage sales and listings. They provided customer engagement before that work was brought in-house. They average 30 hours/week.

2-10 employees

United Kingdom

CEO, RCC

Verified

the reviewer

CEO, RCC

Online Sales

2-10 employees

United Kingdom

Verified

4.0

Quality:

4.5

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

"With Commerce Pundit, I'm very impressed... I feel that Commerce Pundit does understand the market and my business."

Apr 15, 2014

Feedback summary:

Commerce Pundit met sales goals in most months; eBay sales are steadily growing. Their staff was helpful and understanding, available on short notice, and understanding of business goals.

the review

Background
Challenge
Solution
Results
Ratings

BACKGROUND

Please describe your company.

We sell books online. We sell other items as well. The main component of our business is e-commerce. That’s selling books online mostly through marketplaces like Amazon and also eBay or Play.com. We are based in the United Kingdom. We started in August [of] 2010.

What is your role and responsibilities?

I’m the founder and managing director for the company.

OPPORTUNITY / CHALLENGE

What was your goal for the work with Commerce Pundit?

I used Commerce Pundit because I wanted people who are specialized in optimization and who are very good at listing items on eBay and Amazon.

SOLUTION

Can you please describe their work in more detail?

I wouldn’t say consulting. It’s mostly listing items on eBay and Amazon. There were other types of work also. They helped me design and host my eBay store successfully. That was very helpful. Mostly, I use them for listings of items on eBay and Amazon.

What was your process for selecting Commerce Pundit with which to work?

I put an advertisement on Elance stating that I am looking for individuals or professionals for creating an eBay store and listing items on eBay. I got a few responses. From that, one of them was Yagnesh [Tank, project manager] at Commerce Pundit, and I was very impressed by his reply and responses. Then, I chose to contact him, and that’s how we started.

Could you provide a sense of the size of your work with Commerce Pundit with work-hour figure?

At the moment, the listing for eBay UK and eBay US, they are spending four hours a day. Then, they are listing as well for Amazon Spain and Amazon Italy for two hours a day. That’s six hours a day that they’re spending for me for a period of five days a week. Effectively, they’re working for 30 hours a week, listing on those two marketplaces. Before, they were also working on customer relationship and so on, but I prefer to bring customer relationship in-house.

Do you have any plans to end the project in the future or to keep it completely ongoing?

It’s ongoing at the moment. Periodically, it’s reviewed, depending on my business. As you know, the business is new, so it’s always evolving. I am always improving things. But, at the moment, I do not intend to terminate their services.

RESULTS & FEEDBACK

What are the results of their work? Do you have any statistics or metrics you could share about their success?

The way I measure their success is by the number of sales I get, especially on eBay. [For] Amazon Spain and Italy, they have recently started working on those marketplaces. I measured the success by the number of sales both in terms of profit and number of units of sales that I make on eBay. If I’m not happy with any issues, then I’ll let them know they need to improve for the next month to increase the goal and sell more items.

Have sales increased with the aid of Commerce Pundit?

Yes, my eBay sales are growing. It’s not growing as fast or as quickly as I would like, but you have to be patient. There are restrictions on eBay and other issues. Taking everything into consideration, my sales are growing.

When working with Commerce Pundit, what is special or unique about them compared to some other companies?

With Commerce Pundit, I’m very impressed. I enjoy working with Yagnesh. He’s been with me since I put the advertisement on Elance. He’s very helpful. He’s very understanding. He knows exactly the project requirements. He’s always available if I want a quick meeting at the last minute. I feel that Commerce Pundit does understand the market and my business.

He also understands what I want to achieve. So, based on this, it’s always a pleasure to work with him. I think he is in charge of a team of between six to nine people. He allocates the relevant personnel to my project. Although we are in U.K. and they are in India, and I have never met them personally, he does understand the job, and we do work effectively.

Looking back on the work so far, is there any area that you think Commerce Pundit could improve upon or something you might do differently?

No. I think they’re doing a good job overall.

4.0

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

4.5 Quality

Service & deliverables

5.0 NPS

Willing to refer

SEO & PPC

Apr 08, 2014

the project

Lighting Design Firm Digital Marketing

“Their turnaround times have been pretty good, compared with other overseas organizations that I’ve dealt with.”

SEO & PPC

Confidential

4.0

Quality:

4.0

Schedule:

4.0

Cost:

5.0

Willing to refer:

3.0

Confidential

Project summary:

Commerce Pundit provided search engine optimization and digital marketing services for an e-commerce firm. They optimized the existing Wordpress website with weekly blog posts and integrating social media.

11-50 employees

Chicago Metro Area

Founder, Design Firm

Verified

the reviewer

Founder, Design Firm

Design

11-50 employees

Chicago Metro Area

Verified

4.0

Quality:

4.0

Schedule:

4.0

Cost:

5.0

Willing to refer:

3.0

the review

“Their turnaround times have been pretty good, compared with other overseas organizations that I’ve dealt with.”

Apr 08, 2014

Feedback summary:

Commerce Pundit increased organic web traffic by 800% by boosting social engagement with the site. While their English copywriting had some mistakes and could improve, they were responsive and timely, a worthwhile investment.

the review

Background
Challenge
Solution
Results
Ratings

BACKGROUND

Please describe your company.

I own a bar lighting company. We manufacture acrylic LED liquor shelves and displays for home bars, commercial bars, and restaurants. We're based out of Chicago, Ill.

OPPORTUNITY / CHALLENGE

What was your goal for working with Commerce Pundit?

Originally, it was for SEO [search engine optimization] work. It was to drive additional users to the website and to our shopping cart.

SOLUTION

Please describe the scope of their work.

Commerce Pundit did some additional work on our Joomla WordPress site. They helped us with the shopping cart enhancements and some small website updates. They created a presence on YouTube on Tapiture. They helped with Facebook postings. They do blog posting write-ups on a weekly basis. They came back with an evaluation of the site with updates to the actual content of our site from an SEO perspective. We implemented some of those tactics, which helped quite a bit. They also help us with email marketing. They took a PDF that we designed here in Chicago, assembled it into an HTML format, and handled the broadcasting of that email out to mass prospective customers.

What was your process for selecting Commerce Pundit to work with?

I looked on Elance for the rating system, and I looked for those individuals with the top ratings. I scanned through to see what kind of projects they’ve done and look for similar projects. Then, I look for comments from other customers. The star ratings, similar projects, and some thoughtful comments from other customers are really what drove me to make a selection on Elance.

Can you provide a ballpark dollar figure for the size of the work that they’ve done for you?

We're a small organization, so it's a small number of hours per month and represents a major portion of our marketing budget. It's a substantial offering for us, but it's not a large engagement per month.

RESULTS & FEEDBACK

Do you have any stats or metrics to track improvement from the project?

Roughly, the organic Web traffic went up by about eight times. We were getting small amounts of traffic to begin with, but it was an eight times uptick based on the work that they did to update our site, our content, and our tags. They also started building some of our social aspects of the site. They have dramatically increased the traffic, albeit a small amount of traffic, but it's a big jump for us as an organization.

Are you satisfied in general? Was it a worthwhile investment?

Yes. When you look at the investment amount, we got what we paid for.

Is there anything unique about them that really makes them stand out, compared to other IT companies?

I’ve noticed that in the offshore model, they are the most responsive of any of the firms that I’ve worked with. Their turnaround times have been pretty good, compared with other overseas organizations that I’ve dealt with.

Looking back on the work so far, is there any area that you think they could improve upon or that you might do differently?

One challenge is their English writing skills. When they write blogs or product descriptions, it can be a little rough sometimes and needs attention, which I don’t have time to do. You can tell that our content has been written by someone who isn’t a native speaker. You go in with your eyes open, knowing that's what you'll get out of it, and I have to keep an eye on it.

We don’t have a plan to stop it, and they do ongoing work for us. With SEO work, you have to keep it up and maintain it to push content out. They give me a plan at the end of each month and lay out what they think they will spend their time on. They have me approve it or tweak it, if needed, and we go from there.

4.0

Overall Score

4.0 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

4.0 Quality

Service & deliverables

3.0 NPS

Willing to refer

My thoughts on recommending offshore companies to colleagues is lower, but not because of the quality. I feel that some of the challenges in logistics in dealing with them, and having more oversight than you would with an onshore company...

Contact

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other locations

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Reviews

Reviews

the project

the reviewer

the review

May 17, 2018

the review

ON TIME / DEADLINES

Value / within estimates

Service & deliverables

Willing to refer

the project

the reviewer

the review

Feb 28, 2018

the review

ON TIME / DEADLINES

Value / within estimates

Service & deliverables

Willing to refer

the project

the reviewer

the review

Jan 25, 2018

the review

ON TIME / DEADLINES

Value / within estimates

Service & deliverables

Willing to refer

the project

the reviewer

the review

Jul 01, 2015

the review

ON TIME / DEADLINES

Value / within estimates

Service & deliverables

Willing to refer

the project

the reviewer

the review

Jun 08, 2015

the review

ON TIME / DEADLINES

Value / within estimates

Service & deliverables

Willing to refer

the project

the reviewer

the review

May 20, 2014

the review

ON TIME / DEADLINES