Custom design & development for Shopify, Wordpress

We specialize in the custom design and development of Shopify, Shopify Plus, and WordPress themes, applications, and plug-ins.

Coldsmoke Creative was founded in late 2015, just in time to get attacked by Russian hackers leading up to the 2016 Presidential election (true story).

Since then, we have helped organizations of all sizes do everything from developing their first landing pages, to building their first versions of their software product, to migrate their e-commerce store, to launching city-wide government initiatives. We specialize in Shopify, Shopify Plus, and WordPress, but our true expertise is our ability to solve problems and improve outcomes with technology, no matter our clients’ technical background.

In other words, no matter your problem or level of technical experience, we can help.

 
$5,000+
 
$150 - $199 / hr
 
2 - 9
 Founded
2015
Show all +
Washington, DC
headquarters
  • 80 M ST SE
    Washington, DC 20003
    United States

Portfolio

Key clients: 

Women.nyc, Baby Tula, Bodega, CleanChoiceEnergy, Irwin Naturals

Women.nyc Image

Women.nyc

Women.nyc, a New York City government initiative, is part of the New York City Economic Development Corporation. Their goal is to make New York City the best place in the world for women to succeed.


As their exclusive development partner, we bring their initiatives to life on the web by developing and maintaining their Wordpress site and servers, and acting as a consultant for all their technology needs.

Baby Tula Image

Baby Tula

An award-winning industry leader, Baby Tula is proud to offer beautiful, easy-to use, versatile, and long-lasting baby carriers which provide a comfortable, ergonomic method of supporting the bond between caregiver and child from birth through 4 years old and beyond.


As their development partner, we worked closely with their team to redevelop their entire site, developing a completely custom theme and

deploying it across multiple Shopify Plus stores across the globe.


Bodega Image

Bodega

Hidden in plain site since 2006, Bodega has been curating the finest selection of footwear, apparel, and accessories from over a hundred top brands, plus the Bodega collection.


We work with Bodega to maintain their Shopify Plus store and ensure it meets all ADA requirements.

Reviews

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Website Design & Dev for Women Empowerment Organization

"They were really good at providing advice and consulting on certain things."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
May 2019 - Jan. 2020
Project summary: 

Coldsmoke Creative redesigned and developed a website. They also provided design and email strategy guidance, as well as implemented new feature ads.

The Reviewer
 
1-10 Employees
 
New York, New York
Jasmine Baker
Deputy Director, women.nyc
 
Verified
The Review
Feedback summary: 

Coldsmoke Creative's work has received a lot of positive feedback. The website has attracted a heavy amount of traffic since the launch. They were responsive and communicative throughout the process. Consistently meeting deadlines contributed to an all-around successful project.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the deputy director for women.nyc. We operate out of New York City Economic Development Corporation and our goal is to amplify and create opportunities to help women in New York City succeed in their businesses and careers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Coldsmoke Creative?

Our previous website was pretty bare-bones and so we hired Coldsmoke Creative to redesign our website.

SOLUTION

What was the scope of their involvement?

Beyond redesigning, they managed our site and helped us with design and email strategy. They created an email pop-up that displays over the homepage when it’s first opened and worked on better integrating our Mailchimp. Our design consultant worked with Mark (CEO, Coldsmoke Creative) to design the page and then Coldsmoke created the wireframes from that for us to view. They also helped to streamline our website navigation and implement new feature ads.

We had a salary negotiation workshop and we wanted to create a new landing page for that, so they helped us develop and create a page that allowed people to sign up. They integrated the page with an external plug-in and made sure the page was feeding directly to our Mailchimp tool.

What is the team composition?

I worked with Mark and Emily (Project Manager, Coldsmoke Creative).

How did you come to work with Coldsmoke Creative?

They were already working with the company when I was hired.

How much have you invested with them?

We spent about $100,000 with them.

What is the status of this engagement?

We worked together from May 2019–January 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Since the new website was launched we've had a lot of traffic and we’ve also received good feedback on the design and functionality.

How did Coldsmoke Creative perform from a project management standpoint?

They were really good. We had regular check-ins with them, so we’d call every week. They were very responsive and always on time for every project.

What did you find most impressive about them?

They were really good at providing advice and consulting on certain things that we were interested in pursuing, but weren’t sure about it.

Are there any areas they could improve?

Now that they’re gone and we’re managing it on our own, I wish we had discussed the Mailchimp component a bit more. It’s through no fault of their own, but we are unsure of a few things in terms of how the emails are being pulled from our website. Although when our contract ended, Mark and Emily were open to us reaching out.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Custom Software Development for Vintage Clothing Store

“Their team was realistic on project timelines and transparent throughout the process.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Nov. 2018 - Apr. 2019
Project summary: 

Coldsmoke Creative developed a Shopify app for a vintage clothing company. The app allows customers to navigate information fields and upload photos. The backend enables the partner to assign codes to users.

The Reviewer
 
1-10 Employees
 
New York, New York
Carrie Peterson
President & Founder, Beacon's Closet
 
Verified
The Review
Feedback summary: 

Within one year, the partner has seen an increase from 49 to 460 submissions through the portal. The partner is happy and satisfied with the app. It successfully organizes customers and inputs submissions. Coldsmoke Creative was a realistic partner that bore excellent communication skills.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the president and founder of Beacon's Closet, Inc. We run four clothing exchange stores. In other words, we buy, sell, and trade vintage and modern clothing with the public.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Coldsmoke Creative?

We needed a system to execute our Sell by Mail service. This would allow customers to upload photographs of their clothing in hopes to sell them to us. We wanted specific views of the items—front, back, tag, etc.—and we wanted to guide how users format their photos.

SOLUTION

What was the scope of their involvement?

They created a portal through Shopify, where users can upload their photos. This is done through click-and-drag motions as well as manually entering information. Coldsmoke Creative developed a mechanism that automatically assigns customers a code. This code made it easier to organize and reference the submissions.

Through this automated code, we can generate approval codes for the items we want to accept and buy. Once we receive an item, the system automatically pays the customer. Coldsmoke Creative’s system allowed this process to flow smoothly and effortlessly.

How did you come to work with Coldsmoke Creative?

They were referred to us by a contact from our web development company. We initially worked with them because of an American Disabilities Act (ADA) compliance issue. They were adaptable, flexible, and very communicative during that whole process, helping us remedy that lawsuit. After that, we knew we wanted to work with them on building this portal.

How much have you invested with them?

For this portal project, we’ve invested about $10,000.

What is the status of this engagement?

We started working with them in November 2018 for the ADA compliance project, but this project wrapped up in April 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

In one calendar year, we’ve grown from 49 submissions to about 460. We’re very happy with the success of the portal. The more we market it, the more people are responsive to using it. Coldsmoke Creative’s system allowed our processes to flow smoothly and effortlessly.

How did Coldsmoke Creative perform from a project management standpoint?

Their team’s responsiveness was wonderful. They were available whenever I reached out, even if it was after hours. I noticed a constant effort to get back to me right away and provide the information I was seeking. I was very happy with their communicative approach.

I was also very satisfied with the deadlines they gave us. Their team was realistic on project timelines and transparent throughout the process.

Are there any areas they could improve?

No, we’ve been happy with everything. When they said they’d do something, they did it.

Do you have any advice for potential customers?

Go ahead and work with them. They’ve been very good to us, and I don’t have any hesitation recommending them.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Website Dev for Food Startup

"...the quality of the work was extremely professional..." 

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. 2018 - Ongoing
Project summary: 

Coldsmoke Creative built a Shopify site to support a design created by a third-party branding firm. They provided custom development in a tight timeline. 

The Reviewer
 
1-10 Employees
 
New York
Kristin OConnor
Founder, CEO, Seia & Co.
 
Verified
The Review
Feedback summary: 

Internal stakeholders praised the peace of mind regarding technical issues that Coldsmoke Creative delivered. They managed requests professionally and communicated consistently. Customers can expect a smooth engagement.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the founder of a new food product start up called Seia & Co. We are interested in providing consumers with convenient ultimate wellness food to meet all their grab-and-go needs throughout their day.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Coldsmoke Creative?

Coldsmoke built our website for us - creating a completely customized Shopify space that suited the exact needs of our specific company and goals.

What were your goals for this project?

We wanted to have a super user-friendly website that is packed with information and is easy to purchase a product through 

SOLUTION

How did you select this vendor?

We were working with a branding agency who found Coldsmoke

Describe the project and the services they provided in detail.

Coldsmoke took the design for the website that our branding agency developed and created a custom Shopify site for us. They were fantastic at addressing our individual needs and completed everything in a very short timeframe

What was the team composition?

We had a point person who I worked with directly who was truly fantastic with his responsiveness, feedback and execution.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

I can not recommend Coldsmoke enough. It is hard enough starting your own company, so having people who you hire actually deliver a great product, be there any time you reach out, and truly understand your needs, is invaluable.

How was project management arranged and how effective was it?

Our branding agency connected us with our point person at Coldsmoke (Mark) and he helped us each step of the way, navigating our requests and executing on deliverables.

What did you find most impressive about this company?

I loved working with Mark; the quality of the work was extremely professional, he was reliable, fast in his responsiveness and very very easy to work with.

Are there any areas for improvement?

Not really to be honest

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    I have no complaints, they were fantastic to work with, I love our website- any kinks were worked out incredibly quickly and they were fantastic
  • 5.0 NPS
    Willing to refer

E-Commerce Design & Dev for Clothing Line

"If I just had a quick question, they were happy to get on the phone to talk me through issues that were above my head.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Oct. - Dec. 2018
Project summary: 

Coldsmoke Creative provided Shopify design and clothing design efforts. They created the platform based on set requirements and pre-discussed mockups.

The Reviewer
 
11-50 Employees
 
Washington, D.C.
Juli Louttit
CEO, sallgüd
 
Verified
The Review
Feedback summary: 

Coldsmoke Creative’s efforts were greatly appreciated, and the platform has already met most of its goals. The team is knowledgeable in all things Shopify, and continue to help even though the contract is over. Customers can expect a friendly staff, armed with a useful arsenal of skills.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of sallgüd, a clothing company that features an athleisure line. We launched a year and a half ago with Coldsmoke Creative’s help.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Coldsmoke Creative?

We needed help with our website and the designs of many of our clothing items.

SOLUTION

What was the scope of their involvement?

They completely designed and developed the UI/UX of our Shopify platform and got us up and running. Their development included other software integrations, too. They were also a partner in designing our clothing. We get our clothing from a separate service, and Coldsmoke was able to do the designs for those clothing items. It was super helpful to not have to do two separate companies for the design of our website, as well as the clothing.  

I helped them on the design end, while one of our more technical software employees helped give guidelines for the actual website components. We had some things that weren’t quite possible for the Shopify platform, and they were able to provide alternatives. It was nice to have our expectations set upfront.

What is the team composition?

Mark (Founder & CEO, Coldsmoke Creative) made sure everything was on target, and was our go-to person that we would speak to. There was one project coordinator, who kept things on our timeline. There was one software engineer who walked us through the technical aspects, which were at times above my head, but my employees were able to get what we needed in that regard. All of our concerns were taken care of and we were constantly talked to throughout the process.

How did you come to work with Coldsmoke Creative?

We interviewed a couple of different agencies, and really liked the design mockups they gave us with their proposal. They were also Shopify experts,  which was exactly what we were looking for. On top of all that, they were able to do the web design and clothing design, which was great. They were really helpful in communication, and they got back to us super quick with the proposal, getting back to us in less than 24 hours. Overall, we felt very comfortable with them, which is what led us to our decision to work with them.

How much have you invested with them?

The project was actually done in phases, but it cost approximately $12,000 for the initial website launch and the initial designs.

What is the status of this engagement?

This project spanned October – December 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They have been really great to work with. They’re very well-versed with how to use Shopify and leverage the metrics available to track our business and keep us on target SEO wise. It’s great that we don’t have to use a separate software. It’s been awesome, and really easy. Aside from small delays, we basically hit everything according to our timeline.

How did Coldsmoke Creative perform from a project management standpoint?

In their proposal, they provided a detailed timeline of when things would occur. They kept us on top of deadlines, which was great. We mostly used email and phone calls for communication, and sometimes Slack if we were getting a big group together.

If I just had a quick question, they were happy to get on the phone to talk me through issues that were above my head. They really made themselves available.

What did you find most impressive about them?

Mark is very personable, and it was great to work with him directly. They’ve been really responsive to date with any questions we have, which has been really helpful. The designer was also really great gave us guidelines on how many iterations we could have, which we appreciated

Are there any areas they could improve?

No, I can’t think of anything off the top of my head.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer