Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
Product-wise, I kept metrics for the application, which were both technical items like response times and various traffic profiles, but also business-related data like the number of customers signing up and the amount of time they spent interacting with the app.
A part of the software development process at COING involves an effort to allow founders to objectively measure the success of the product, so they built as many metrics as they thought would make sense. I was consulted on what I thought would be relevant metrics from a business point of view. I had access to various dashboards and visualizations which I could interact with to see the data I was interested in and gauge the success of the product.
How did COING perform from a project management standpoint?
We used Trello to organize the work. It acted like a virtual board with cards. Each one represented one requirement and was broken down into various stages, like development, quality assurance and so on. I was able to track the stages of our various requirements in real-time.
It was an iterative Agile process. We described the simplest possible requirements at first, like registering, logging in and out, and so on, and built each requirement as the previous ones were demonstrated to me. I also had the chance to interact with the developers. For a small team like the one on my project, there was no managerial barrier between the coders and myself. If they had questions about the specs, they could ask me directly, and I was happy to clarify the issue.
COING was completely transparent with what was being done. I always knew about the good and the bad, and they didn’t try to hide when something didn’t work out, or when an item required additional time. Having an understanding of this helped with the overall project management.
What did you find most impressive about COING?
Their transparency and the overall team are what set them apart. Everyone seemed to know what they were doing, and I had the sense that I was working with senior, experienced people. The communication was absolutely great from start to finish. COING eventually delivered what they said they would.
Are there any areas COING could improve?
There isn’t really a single area which I would be able to mention. From the very beginning, we agreed that both sides would be honest about any issues we had and that we’d work together to resolve them.