We design bespoke digital products.
Regardless of the scope of the work or the goals we are set, we define the technology, we select the right experts for the team and we create a schedule for the work. In order to maximize efficiency, each project has agile design teams that create, develop and focus only one digital product.
For businesses that need better control over their work and the ability to delegate tasks to individual employees, we have created an app in the Coal Management cloud. The goal was to enable the smooth and simple transfer of support request created by customer directly to the person performing the task. The app also allows the customer to monitor the time and to determine the cost of the work.
The goal was simple, we want the customer to create a “post-it note”, which the project manager will stick onto the monitor of the relevant specialist, and then remove when he confirms the execution of the task. Then it can be returned to the customer with „done” status.
Based on the above we planned and implemented a system that requires only the customer to add a request and attach the appropriate files. The project manager then reviews the request, classifies, specifies, and communicates it to the appropriate specialist with a single click. After completion, the project manager receives information from the system that the specialist has handed over the task for testing. After marking the task as completed and determining the number of hours spent on it single or collective information can be sent automatically, directly from the system to the customer.
In addition, unlike Post-it notes, the system allows for complete control of the history of requests, control of their costs and efficient information flow without the need to repeat, duplicate or misinterpret tasks. Transferring a task from specialist to specialist, collaboration through comments, multiple experts tasks assignment and a priority system based on deadlines make project management simple and extremely effective.
The goal was to improve communication, information flow and overall enterprise performance. We designed and implemented management software that provides complete and effective control of a vehicles fleet, drivers and warehouses, and provides reliable statistical information on each freight costs.
We knew that the management software had to be a source of control, but it should also serve as a tool for better decisions making. It can both prevent errors and outline cost-effective, efficient alternative solutions.
We developed a system that allows control of vehicles and drivers availability and condition, but also provides full overview of the costs associated with each freight. Inspectors can spend and receive vehicles through a specially designed application and drivers can report costs directly from the route. The solution also allows direct communication between drivers and management, enabling tracking and cost control. Unlike standardized Logistics management systems, the system is optimized for specific time-critical transport conditions, allowing users to obtain complete information about the financial effectiveness of the service in a milliseconds.
The app can provide company information, services and products overview but it can also collect information about variants chosen by customers providing valuable insights on their expectations and decisions causes.
We designed and developed an online presentation tool that not only directs user to appropriate slides when they make specific decision, but also allows them to review those decisions, compare alternatives and upsell specific services. All this, while recording decision time, user journey and sales representative effectiveness.
The app allows creation of dynamic charts, decision slides, information pages or advanced forms and calculators. Not only has the system improved the way presentations are carried out, it also allows to conclude online contracts wherever the client and presentation is. Unlike standardized solutions, the system monitors response times, allows to create sections, and generate PDF summary files that contain a detailed path of each presentation.
A dedicated app for utility vehicle industry allowing communication between the customer, the trader and the body manufacturer. For those looking for highly specialized utility vehicles, we designed and developed an app that allows to request a quote, compare offers and order from multiple contractors. All in one place.
We have designed and developed a comprehensive app that allows to configure any utility vehicle and send a enquiry to selected suppliers. Suppliers have their accounts and their employees' accounts, which allows transfer of leads to the appropriate people and allows for direct, efficient communication between users. The system also allows to create, transfer and approve a supplier’s offer, allowing users to complete almost the entire ordering process in one place.
For commercial users we’ve also created offer landing pages whit their unique URL’s, advertisement tools and company chats. Developed database structure allows the creation of links between products and configurations, further facilitating the user's decision in choosing a service provider.
For cooperative that organises the supply of fresh, local products with ready-to-use recipes to customers in Wrocław, we developed a software that supervise, account and manage deliveries and customers. We've created a cloud-based CRM system to control and provide business intelligence. The system facilitates supply management, freight optimization, product purchases and many more.
We designed and developed a software that allows extensive deliveries planning. It can generate shipping lists, provides extensive data analysis and inventory information. To prevent errors, the system generates appropriate stickers to identify the recipient quickly and to draw attention to the contents of the shipment.
By implementing a proprietary distribution system, the software improves delivery routes and allows sales data to be aggregated - crucial in further promotion and sales aggregation. The data collected allows better ads targeting, based on the habits and characteristics of existing customers.
"They know what we want to achieve and come up with ideas to help us accomplish our goals."
Coal.Software has developed a grocery store’s web-based app that facilitates online orders and deliveries. They’ve also designed the client’s brand identity, and they’re providing social media support.
"They know what we want to achieve and come up with ideas to help us accomplish our goals."
Jan 24, 2022
Coal.Software successfully transformed the client’s idea into reality, delivering an app that has opened a new source of revenue. Their efficiency ensures deadlines are met and features are swiftly built. Overall, they are collaborative and knowledgeable — they foster a positive working environment.
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the owner of a grocery store.
What challenge were you trying to address with Coal.Software?
We started delivering food to our customers, and we needed help developing a software solution to facilitate transactions.
What was the scope of their involvement?
First, we collaborated with Coal.Software in designing the solution. We gave them our idea, and they provided us with the product design, making our concept more sellable.
From there, Coal.Software has created our web-based app. On the frontend, users can order packages and schedule a delivery. Meanwhile, our team can segregate goods, plan routes, and track packages on the backend.
Coal.Software is providing us with constant development support. When we need something, we schedule a meeting with their team to discuss what we can do to improve the app. We exchange ideas, and they will then implement improvements on the software.
In addition, Coal.Software has helped us with social media marketing. They’ve designed our brand identity, and we are using their work on our marketing efforts. They’re currently managing our social media accounts.
What is the team composition?
I’ve worked with a project manager, a social media specialist, a graphic designer, and a UI designer. Their development team is also working behind the scenes.
How did you come to work with Coal.Software?
We found them through a Google search.
How much have you invested with them?
We’ve spent €20,000 (approximately $23,000 USD).
What is the status of this engagement?
We’ve started working together in July 2016, and our partnership is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
It has been a positive experience working with Coal.Software. They’ve visualized, contextualized, and developed our idea, transforming it into a working product. I’m delighted with our partnership — they’ve been on our side throughout the process.
Coal.Software’s efforts have jumpstarted our online sales, which is now twice as big as our regular sales. It has been an enormous step forward for our company, as we now have a way of reaching out to clients from different regions. Right now, our online store is our main source of sales.
How did Coal.Software perform from a project management standpoint?
Coal.Software is fast — they’ve delivered based on their commitments. We communicate through emails, phone calls, and in-person meetings.
What did you find most impressive about them?
Coal.Software’s team is very efficient. Software development depends on various factors working together, and they’re effective at doing that. After we’ve finalized designs, they can build features in 2–3 weeks.
Working with Coal.Software feels like they’re a part of our company. They know what we want to achieve and come up with ideas to help us accomplish our goals.
Are there any areas they could improve?
I can’t think of anything.
Do you have any advice for potential customers?
Be open-minded — they will propose solutions that you won’t think of and might be better than your ideas.