Creative Engineering For A Better World
Clock is an award-winning custom digital design and build agency with two decades experience building high quality, highly performant, bespoke digital platforms, from websites and loyalty platforms to apps. Our team of 25 - made up of design and ux specialists, front-end and back-end developers and technical services - have successfully built digital products and platforms that bridge the gap between the physical and digital worlds, whether our clients goals are customer retention and loyalty, engagement, revenue generation, workflow optimisation or digital transformation in its many facets. Our focus is always on the user, from designing user centric experiences that make a genuine difference to helping content editors improve their workflow. Our belief is in placing a high value on the attention of users - without whom growth is not achieved - by not taking their attention for granted and giving them the kind of digital experience we all expect.
headquarters
Focus
Portfolio
International Tennis Federation, Leicester Tigers, Northampton Saints, Wall Street Journal, The Times, News Corp Australia, The Sun, to fast growing corporates such as Health Insurance Innovations. We look for longer relationships with our clients that deliver beyond any initial project.
Digital Transformation for the BBFC
A major digital transformation
Clock workied closely with the British Board of Film Classification (BBFC) on a wide-scale digital transformation project, to
- accelerate and elevate their online offering and,
- assist in their quest to becoming the go-to organisation for ratings of film, video and online content in the UK.
Following a company-wide rebrand of their iconic age rating symbols, Clock was tasked with enhancing the BBFC’s varied digital portfolio to ensure it reflected this modern identity. Spanning three different platforms, we undertook a significant rebuild to help define a new direction for both the CBBFC (targeted at parents, kids and teachers) and BBFC sites, as well as reimagining the BBFC app to provide a more streamlined and personalised user experience that users would love to come back to time and again
1. CBBFC site
An educational platform targeted towards parents, teachers and students
2. BBFC site
The home of the BBFC and flagship platform
3. BBFC app
A user-friendly on-the-go app, making use of native functionality to help users decide where to watch the best and most appropriate films
Three platforms, one powerful Content Management System
We helped define and develop the single custom Content Management System to power all three platforms, refining the functionality to ensure the BBFC had a system that augmented their editorial workflows. Their cross-departmental teams can now effortlessly update both sites and the app from one centralised location.
Results
Highlights include a 55% reduction in bounce rate on the new CBBFC site within a few months and a threefold increase in the average session duration of each user. Their audience is demonstrably more engaged with the new functionality and content.
For the BBFC platform, the design and technology that we implemented has resulted in a 33% increase in performance, 200% improvement in accessibility and 14% improvement in SEO.
Contagious
Contagious is the resource for the creative marketing industry - a provider of information, events and consultancy for marketers seeking a competitive edge.
The previous Contagious.com website needed reinvigorating with an emphasis on creativity, brand proposition and lead generation. Clock were asked to rethink the classic B2B website.
Three clear goals were identified for the new Contagious website:
- Differentiate and elevate Contagious within its competitor landscape
- Clearly articulate the Contagious value proposition
- Generate leads and sales of Contagious products and services
With creativity at the core of the Contagious DNA, it was clear that a close relationship between the design teams at Clock and Contagious was necessary.
The distinct brand logo with angled lines became the hook on which key elements of the design were hung. From the disappearing logo that turns into the navigation icon on the homepage, to the call-to-action buttons that clearly lead to the purchase of products and services, we aimed to make user interactions interesting and fun. Front-end styling and movement awaken the user’s curiosity just enough to generate interest without overloading them with unnecessary interactions and motions.
"The Clock team delivered on their contracted commitments, and so much more! We now have a sector leading website and I’m looking forward to seeing what we can work on next together.” Karl Marsden, CEO, Contagious
Health Insurance Innovations
Clock were commissioned by Health Insurance Innovations to work on - My Benefits Keeper.
Health Insurance Innovations, Inc. (HIIQ) is a US market leading cloud-based technology platform and distributor of innovative health insurance products.
HIIQ established a need to further refine the technological support they offer their members and in doing so introduced a new brand known as, My Benefits Keeper (MBK).
Clock set about designing the MBK customer-facing web portal and brand new app, which offer members a set of tools to track everything and keep up to date with all their various insurance policies, all in one place. The end-product provides a simple, easy-to-use solution, which suits the needs of both end user and client.
The My Benefits Keeper app has been designed and built so members can easily see all their personal insurance details whilst on the go, keeping track of their health insurance or benefit plans, dental, vision, life and supplemental plans all on their handheld device.
A user friendly dashboard navigates users seamlessly around the portal and app so they can easily jump straight to their billing information, customise plans or hop over to view their ID cards. If their plan offers patient advocacy, negotiating prices or finding a doctor in their network - this is equally very simple to find.
"Working with Clock has been a game changer for us." Travis Conley - CTO, Health Insurance Innovations.
Gloucester Rugby
Our latest work features some really exciting developments in the sports sector.
We have been working to develop a fan experience platform that creates a connected experience for sports fans on match days and non match days alike.
The product is called Colooder and has been implemented at Premiership Rugby club Gloucester Rugby. The app, powered by Colooder, allows fans visiting the Kingsholm Stadium to access the state-of-the-art Wi-Fi and opens up a suite of services and experiences such as: A UK first where fans can hear the ref’s voice digitally through the app with near zero latency, Click & Collect services for food, drink and merchandise so no more long queues, podcasts, interactive voting, competitions and much more.
Result: A continually improving solution that connects the physical and digital worlds to make the experience for fans better whilst at the same time helping Gloucester Rugby to drive revenue in new ways.
Reviews
the project
Staff Augmentation for E-Commerce Startup
"Every Clock Limited team member I’ve interacted with is constructive, open, and caring."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there?
I'm the group CTO of an ambitious e-commerce startup.
What challenge were you trying to address with Clock Limited?
We needed an engineering partner to help with custom software development.
What was the scope of their involvement?
Clock Limited is helping us deliver mission-critical systems. They're working on our APIs, web applications, Android and iOS apps, DevOps, IoT, custom software e-commerce and management system, and more. We begin our process by presenting our ideas to them. After that, we listen to their feedback and suggestions for improvement and practicality. We also do the UX design and collaborate with them as they do front- and backend development.
Node.js and MongoDB are two of the main technologies they use along with React Native for mobile development. They also use other technologies such as Python occasionally.
What is the team composition?
Over the course of our engagement, we’ve interacted with roughly 25 people. For each project, there is an account manager and project manager as well as front- and backend developers and DevOps specialists.
How did you come to work with Clock Limited?
I interviewed 27 agencies when I was looking for the right partner for this engagement, and Clock Limited popped up on my radar several years ago. The team was very flexible and knowledgeable regarding technology stacks, and they were willing to try new things.
How much have you invested with them?
We’ve spent £500,000 (approximately $682,000 USD).
What is the status of this engagement?
We began working together around October 2017, and we continue to collaborate.
What evidence can you share that demonstrates the impact of the engagement?
They have contributed to the incremental improvements in our business over the last four years such as increases in our revenue and staff size, along with other metrics. They’re an excellent engineering team with deep knowledge of AWS.
We appreciate the quality of their craftsmanship, and we’ll continue to partner with them for the foreseeable future. There has been little downtime, but we’re extremely satisfied with their performance and company culture.
How did Clock Limited perform from a project management standpoint?
Clock Limited is transparent and communicative, and they’re honest about their capabilities. On top of that, they never let us down when it comes to deadlines. One of the project management tools that they use is Pivotal Tracker.
What did you find most impressive about them?
Every Clock Limited team member I’ve interacted with is constructive, open, and caring. More importantly, they're passionate about technology. They articulate why certain things should or shouldn’t be done, and I have found that the more I implement their suggestions — the smoother our projects tend to go. They also have a knack for mentoring and inspiring young talent in the technology industry, training them up in their processes.
Are there any areas they could improve?
It takes a fair amount of time when there’s a vacancy to be filled on the team. However, that is understandable due to their extremely high requirements for resources.
Do you have any advice for potential customers?
Treat Clock Limited as a partner. You can get the most out of them if you insert yourself as part of the team and collaborate with them.
the project
Web Development for News Organization
"They have delivered according to the time and budget discussed at the beginning of the engagement."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the head of retail marketing for News UK, the organization behind The Times newspaper in London.
What challenge were you trying to address with Clock Limited?
We were looking for a partner to help do some web development.
What was the scope of their involvement?
We provided scoping documentation to them, which they turned into schematics. After collaborating with us on design, they completely redesigned the website, scoping out the work and architecture, UX, Google Analytics, physical build, and more. They also host the site and run it for us.
We mapped out 7,500 retailers that offer a delivery service of newspapers to homes and businesses. The site will identify the retailer closest to the user and allow the opportunity to select which newspaper they would like. They input information to sign up and are given options and promotions at that time. The system captures their information and provides details to them so they select their supply service.
Over the last year, they've been working on upgrading the site. That includes looking at customer flow and journey, making the site more user-friendly based on Google Analytics information, improving reporting, and more.
What is the team composition?
There are 6–10 people working on the project to cover all aspects of building and maintaining the site, including the company director, a designer, design engineers, developers, and more.
How did you come to work with Clock Limited?
They were recommended to us, and they also hosted another website for our company.
How much have you invested with them?
We spent between £150,000–£200,000 (approximately $213,000–$284,000 USD).
What is the status of this engagement?
We began working together around October 2016, and it’s ongoing.
What evidence can you share that demonstrates the impact of the engagement?
The changes made over the last 12 months had positive results, which include over 300,000 orders. They quickly and efficiently resolved the only slight issue that arose due to the monitoring of their team.
How did Clock Limited perform from a project management standpoint?
They have delivered according to the time and budget discussed at the beginning of the engagement.
What did you find most impressive about them?
I don’t have a lot of experience, but the engagement with them has gone well.
Are there any areas they could improve?
There isn’t anything that comes to mind.
Do you have any advice for potential customers?
Be clear about what you’re looking for and the timelines you’re working toward from the beginning. Take time in the planning stage to get it right from day one.
the project
Web Design, Dev & Support for Game Co
"Their extra level of care and commitment to the project impressed me."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m on the publishing team for a game company.
What challenge were you trying to address with Clock Limited?
We wanted to increase player engagement with a popular game for German-speaking players.
What was the scope of their involvement?
Clock was responsible for the design and development of a website. Their team was also responsible for interacting with our key APIs. They hosted and managed live support for the website. Their team also helped with the analytics for a campaign that we ran with the website after its development.
What is the team composition?
We probably connected with 8–10 people in total but mostly collaborated with five people including engineers and designers.
How did you come to work with Clock Limited?
One of my colleagues worked with Clock while at another company and had a positive experience with them. He recommended that we use their services.
What is the status of this engagement?
We started working with them in July, and this project wrapped up in September 2020. We started working with them again on another project.
What evidence can you share that demonstrates the impact of the engagement?
Clock met the timelines that their team set after initial rescoping. After moving the initial timelines, they were able to hit them. In general, their team was quick to fix problems when we had issues with the live campaign and website. We had fewer support tickets filed compared to other events, which is a metric we use for quality.
How did Clock Limited perform from a project management standpoint?
Their team was great from a project management perspective. We started with email conversations and occasionally met over Google Meetings. After we received project approval, we regularly communicated via Slack and tracked tasks using Asana. Their team was communicative, and it was easy to work with them. They managed their timelines well.
Although there were a couple of small issues, they were expected because it was our first time working together. There were a few times when communication could’ve been improved. But overall, their project management was strong.
What did you find most impressive about them?
I was most impressed by their technical know-how and desire to create high-quality deliverables. Every other agency that I previously engaged only wanted to do the bare minimum to keep the client happy and rarely questioned product-related decisions. Clock asked questions and cared about the success of our campaign even though it didn’t directly help them. Their extra level of care and commitment to the project impressed me.
Are there any areas they could improve?
We gave them the following feedback directly. We had feedback on their initial designs and questions about the process. There was radio silence because the designer wasn’t comfortable answering those questions. By the time that we brought up those issues again, it was difficult to make changes. There were also a few issues that led to change requests that weren’t communicated well.
Do you have any advice for potential customers?
If you’re building a website or campaign that involves design services, provide any feedback to the group in a regular way to ensure alignment. That was our only pain point during this project.
the project
Web Development for International Tennis Federation
"Clock Limited took into account that they needed to understand what we do in order to deliver something worthwhile."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m an IT project manager at the International Tennis Federation.
What challenge were you trying to address with Clock Limited?
We had a very old .stx system that was used to enter our various circuits. Over time, it became an inefficient way to carry out what we needed to do, so we needed to overhaul both the system and the design.
What was the scope of their involvement?
Clock Limited largely delivered everything from a design and UX point of view. I can’t remember the software packages they used, but it was all very easy to use and share among stakeholders.
Their main delivery to us was a set of React components, which sit on the top of our front end and enable us to develop and push out further elements of the product independently.
What is the team composition?
We worked with about six or seven people from Clock Limited’s team. We had a customer relations point of contact, and we also had a project manager, a technical lead, and various people who would sit in below them.
How did you come to work with Clock Limited?
We put out an invitation to tender. Clock Limited made a real effort to actually get to know what was happening with the product and who it was going to be delivered to. They were interested in the best way for it to be put across, rather than just following a cookie-cutter methodology.
How much have you invested with them?
The initial cost was £70,000 (approximately $89,000 USD), and with our changes in additional requirements, it rose to about £80,000 (approximately $101,000 USD).
What is the status of this engagement?
We worked together from December 2017–October 2019.
What evidence can you share that demonstrates the impact of the engagement?
Fairly early on, we identified primary and secondary journeys from the fifteen functionalities of the system. We wanted to make sure the new system at least enabled the same number of entries and withdrawals to be completed within the system. Unlike a lot of websites, we wanted people’s time on the site to be less rather than more.
Essentially, we wanted about 1,000,000 tournaments entered in a six month period, with the time visiting on the site to be half what it was previously. We ended up getting exactly what we were looking for.
How did Clock Limited perform from a project management standpoint?
Clock Limited was very good. We used BaseCamp as a project management tool, which was great. The team always came back with clear questions whenever it was necessary, and if we needed a change that couldn’t take place right away, they communicated it well.
They really understood the pressures we were under, and tried to alleviate that whenever possible.
What did you find most impressive about them?
The team was really engaged with what we were trying to do. Steve (Co-Founder) in particular really wanted to understand more about exactly what the players were trying to achieve, what they were doing, and why we couldn’t do something in a certain way. Clock Limited took into account that they needed to understand what we do in order to deliver something worthwhile. It was fantastic.
Are there any areas they could improve?
Off the top of my head, I can’t really pick out anything I would’ve done differently. I’m currently pitching a new project to the board, and I don’t want it to go out to Tender — I just want to work with Clock Limited again.
Do you have any advice for potential customers?
Listen to and try and understand what Clock Limited is trying to put across. They didn’t come across like a lot of other agencies, but I found that refreshing and beneficial.
the project
Website and CMS Design and Dev for Premium Content SIte
"Clock Limited is excellent at finding solutions and is always very attentive and patient with us."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
WSJ+ is the loyalty program for The Wall Street Journal, presenting offers, invites and exclusive content for members. I am the Site Editor for WSJ+. I look after all of our content and marketing and manage the website.
For what projects/services did your company hire Clock Limited?
Clock Limited was brought on to develop our website and has been with us since, helping with support and other development projects. Currently, Clock is working on a redesign for the website.
What were your goals for this project?
We want a website that is attractive, user-friendly and functional.
Describe the project and the services they provided in detail.
Clock Limited created a custom CMS and website that meets our very specific needs, such as allowing for different types of offer pages and an easily customizable homepage. For our new redesign, we have been changing the look of the site as well as some of the functionality.
What was the team composition?
We deal directly with Michael (Senior Digital Project Manager and Scrum Master, Clock Limited), Haily (Account Director), and Steven (Head of Design) mostly - all of whom have been very helpful, attentive and wonderful to work with.
Can you share any information that demonstrates the impact that this project has had on your business?
The website IS our business! Clock Limited has been with us since WSJ+ started, which is a testament to their professionalism and skill.
How was project management arranged and how effective was it?
We communicate over Basecamp, email and over weekly retainer hangouts. When we submit support tickets to Basecamp, we usually receive a very prompt response.
What did you find most impressive about this company?
Clock Limited is excellent at finding solutions and is always very attentive and patient with us. The CMS is fantastic and they have been very receptive to our ideas, no matter how big or small.
Are there any areas for improvement?
No specific comments outside of the unavoidable time zone issues, but even then if we need emergency support out of their hours, they always work quick to help.
the project
Web Design & UI/UX for Newspaper
“The breadth of their experience helps us meet our goals, and their advice is always very useful.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I'm the managing director of the Jewish Chronicle newspaper. We've been in business since 1841.
What challenge were you trying to address with Clock Limited?
We hired them about four years ago to develop a brand-new website. One challenge we faced was a transition from print media to digital.
What was the scope of their involvement?
Essentially, we handed them a blank canvas for this project. The existing website was not very good, and we disliked all the technology we were using.
They took us through a process of weekly meetings with updates of all their work. They also explained why they chose each design, and their progress was always very transparent. Most of their involvement was in frontend design and the user journey.
What is the team composition?
Our interactions began with a member of their sales department. As we became more serious, we met with the rest of the team. Through the process, we worked with the salesperson, an account manager, a couple of designers, and a project manager. Now that the site is up and running, we communicate with one or two people.
How did you come to work with Clock Limited?
Some of our contacts in the media industry recommended them. We sent an RFP to a couple of agencies. The personal service that Clock provides was second to none, and their staff was very friendly and helpful.
How much have you invested with them?
We spent around £100,000 (approximately $122,000 USD).
What is the status of this engagement?
The contract began around January 2016. The website went live in December 2016, so the entire project lasted about ten months. We still have them on retainer.
What evidence can you share that demonstrates the impact of the engagement?
After we launched the website, we received 200,000 unique users each month. We're now up to 1.5 million.
How did Clock Limited perform from a project management standpoint?
They're very responsive, and we hear back from them within minutes via email. I still communicate with our account manager and one of their designers. We have weekly conference calls for any changes or updates.
What did you find most impressive about them?
We've used them for a range of different projects for an array of companies. The breadth of their experience helps us meet our goals, and their advice is always very useful.
Are there any areas they could improve?
No. They work very efficiently, and their setup is great. We're really happy with them.
Do you have any advice for potential customers?
Ask questions and put them on a monthly retainer after you complete the project. Keep the lines of communication open; they're good at what they do.
the project
Web and Mobile App Development for Health Insurance Company
“They really understood how to make the UI as simple and easy as possible, minimizing the scrolling and clicks necessary to access information.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the director of strategic initiatives focusing on project implementation and management for a health insurance technology platform offering a one-stop-shop for insurance distributors to sell their products. We also handle billing on behalf of the insurance carrier, member fulfillment, agent, and ensuring agents have the proper licensing to sell products.
What challenge were you trying to address with Clock Limited?
We wanted to revamp our customer-facing member portal, so we engaged Clock Limited to help with the UI and design. It was important for us to achieve best practices and improve the flow of our older site. Their team also helped us launch a mobile app for iOS and Android to complement the web upgrade and make our services more accessible.
What was the scope of their involvement?
First, we met to review all of the functional requirements. Once the project got going, we gave their team design sketches for what we wanted the wireframe and screens to look like. They ended up reworking them extensively to optimize their user-friendliness.
During our initial meetings, we provided them with a list of three distinct phases for the build-out of each product. Phase one included the initial launch of the product, allowing members to view basic information and plans, access products, and obtain an ID card.
We are currently in phase two of our plan, adding more robust functionality to the product. With these new implementations, users can purchase products in the app, update billing information, process payments, and opt in and out of notifications.
What is the team composition?
I dealt directly with 5–6 members of their team, but there could’ve been more working in the background.
How did you come to work with Clock Limited?
In our process, we looked at 3–4 different providers. Clock Limited stood out because of the team’s prior development experience and reputation within the industry. Their experience was really gear toward our line of work.
How much have you invested with them?
We’ve spent about £200,000 (approximately $240,000 USD).
What is the status of this engagement?
We formally started our engagement in November of 2017. The site went live in October 2018, and the mobile app launched in January 2019.
What evidence can you share that demonstrates the impact of the engagement?
In the short time since the launch of the mobile app, we’ve sold a few hundred more products. Overall usage is up, and the app had 800 downloads in the first month without any heavy advertising. We feel pretty good with where we are.
How did Clock Limited perform from a project management standpoint?
The project took longer than expected, but that was completely on our end. Clock Limited quickly turned tasks around, always delivering on what they promised us. We started out having weekly meetings, but we didn’t need to meet as often as the project progressed. We used BaseCamp for quick communication during the project.
Throughout, they were accommodating and clear about how certain changes would affect the cost and always had thoughtful, creative suggestions for us.
What did you find most impressive about them?
Their prototypes and demos were fully-functional and gave us a great idea of how the tool would flow for new users. They really understood how to make the UI as simple and easy as possible, minimizing the scrolling and clicks necessary to access information.
Are there any areas they could improve?
I can’t think of anything. They were great to work with.
Do you have any advice for potential customers?
It’s good to have a plan and formal requirements documented before going into your first meeting with them. We didn’t have everything laid out beforehand, and it would’ve saved a ton of time if we were prepared to get moving then.
the project
Development for Newspaper Rewards App
"Their flexibility to meet deadlines and varying monthly contracts is extremely valuable."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
I work as a business analyst/product owner for Sun Savers. Sun Savers allows users to bank unique codes from the newspaper in return for holiday offers, days out, and a free five-pound note for every 28 codes banked.
For what projects/services did your company hire Clock Limited?
We needed to hire an external resource to help us develop an app and a website to enable users to bank their codes, redeem their offers, and enjoy a good user experience.
What were your goals for this project?
The goal of the project initially was to prove that the concept of Sun Savers worked, that users would enjoy the offers, and that they would regularly use the product.
How did you select this vendor?
The vendor selection was made before my time. However, Clock Limited was active on a number of News UK projects and therefore had demonstrated their capabilities on large scale, fast moving projects.
Describe the project in detail.
Clock Limited ran two-week sprints to develop the iOS and Android versions of the app. Our team visited their offices to help refine user stories and prioritize feature sets. They averaged a release approximately once every 3–4 weeks to keep improving the product. In addition to new features, we have an ongoing support contract with them to provide us with assistance during key go-live periods and promotions.
What was the team composition?
We worked with a project manager, account manager, developers (both frontend and systems integration), and designers.
Can you share any outcomes from the project that demonstrate progress or success?
From both design and a development standpoint, the quality of output is high and has resulted in a solid, well-received product used by 1 million people. News UK continues to hire Clock Limited for various projects both in the UK and around the world. That shows the trust we have in them as the result of a good working relationship. Their flexibility to meet deadlines and varying monthly contracts is extremely valuable.
How effective was the workflow between your team and theirs?
Clock Limited’s communication and responsiveness is always good. We never have any problems managing the workflow remotely via Jira. Along with stand-up calls, we keep in touch in person. That certainly helps us make progress in a timely manner and with minimal ambiguity. Teamwork is key to the project’s success and they regularly provide their support and opinion.
What did you find most impressive about this company?
They’ve been most helpful in offering flexibility to changes, varying contracts, and out-of-hours support. Clock Limited often goes out of their way to assist us with short notice requirements. That sense of being one team helped us get to where we are today.
Are there any areas for improvement?
Our test coverage could have been improved on both sides. However, that was often a symptom of tight deadlines, which we improved upon as time went on. It was not an issue for the majority of the time.
the project
New Loyalty Platform for Media Company
"Clock's project management style is exceptional."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
I am Head of Subscriber Rewards at The Telegraph and led the internal team on relaunching the loyalty programme, and associated website, as Telegraph Extra.
For what projects/services did your company hire Clock Limited, and what were your goals?
To develop a website to manage our loyalty programme, remove all pain-points felt by our subscribers on our former site and increase engagement.
How did you select this vendor and what were the deciding factors?
Colleagues had worked with Clock previously so they came highly recommended in terms of the quality of their work and how nice they are to work with.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
We had a number of meetings to fully scope out and cost up the project before the business signed off the investment needed to get started - which was delayed because of Covid-19. These included the UX, Design and integrations with our suppliers. Once started, we had weekly virtual meetings to plan/report back on sprints so that everyone knew what they were accountable for.
How many people from the vendor's team worked with you, and what were their positions?
We worked with a full team including Account Directors, a Project Manager, Developers and Designers.
Can you share any measurable outcomes of the project or general feedback about the deliverables?
Within the first week of launch we'd significantly increased the proportion of subscribers engaging with our loyalty programme and improved our conversion rates.
Describe their project management style, including communication tools and timeliness.
Clock's project management style is exceptional. They set aside time for regular meetings but are also readily available for quick conversations to make quick decisions. Communication is always light and enjoyable - which makes working together really fun as well as highly effective.
What did you find most impressive or unique about this company?
Everyone that I have worked with is exceptionally talented and hugely personable - a brilliant culture.
Are there any areas for improvement or something they could have done differently?
No - I'm really looking forward to this being the start of a very long-term partnership.
the project
Web Development for Professional Rugby Club
"Clock are knowledgeable and ready to help wherever they can."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
Gloucester Rugby is a professional rugby Club, competing in the English Premiership. My position with Gloucester Rugby is Marketing Manager.
For what projects/services did your company hire Clock Limited, and what were your goals?
We had worked with Clock previously in the development of our matchday app, but we needed to upgrade our website. It felt a natural progression to go from matchday app to web provider with Clock following the success of the first project.
Despite Clock being a web provider for other Premiership Clubs, we tasked them with looking at the website with fresh eyes as we didn’t just want a carbon copy of our existing offering. They listened and delivered!
How did you select Clock Limited and what were the deciding factors?
We had previously worked with Clock on our matchday app and knew they were the right company to develop our website given our existing relationship.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
Clock developed a bespoke CMS for us. Having worked with Wordpress in the past, this solution has proven so much more user friendly and enabled us to be much more in control of our website.
How many people from the vendor's team worked with you, and what were their positions?
We had a fantastic project manager who helped organise and keep everyone and everything on track as well as offer invaluable advice. In total, there were 10 contacts from Clock that we were aware of working on the project.
Can you share any measurable outcomes of the project or general feedback about the deliverables?
Brilliantly, I couldn’t fault them. We used BaseCamp, and everything was quickly actioned and responded to. It made it really simple to track the progress of elements of the project when needed.
Describe their project management style, including communication tools and timelines.
Slack and Basecamp were used daily. Basecamp helped to keep everything in one place, with key stakeholders having visibility throughout.
What did you find most impressive or unique about this company?
Clock are knowledgeable and ready to help wherever they can. They also really saw the value in training the team at Gloucester Rugby to be self-sufficient, which is so important for us with such tight turnarounds. If we had to wait for support tasks to be completed on our behalf, this wouldn’t work for us so the fact we were fully trained, was really impressive.
Are there any areas for improvement or something they could have done differently?
n/a
Clock Limited has positively contributed to the client's business by enabling them to increase their revenue and staff size. Transparent and passionate, they're commended for their exceptional knowledge of AWS. Overall, their high performance and solid process encourage long-term partnership.