Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
Everyone's liked our website, and the marketing campaigns are going well also. ClickGiant has tripled our new patient count within a month.
We used to use snail mail advertising for our multiple locations. It cost us $4,000 per month to mail those out, and their effectiveness had decreased a lot. We stopped using printed ads, but we've increased the number of new patients while spending considerably less.
How did ClickGiant perform from a project management standpoint?
ClickGiant was good in terms of delivering on time and remaining communicative.
What did you find most impressive about ClickGiant?
ClickGiant's people are good at what they do, and they know their product well.
Are there any areas ClickGiant could improve?
ClickGiant could implement some sort of synopsis for their activity. I do receive a detailed monthly report, but a boiled down version with a simple cost per acquisition would be good. This is the only information I'm trying to decipher, based on the reports I'm given. Overall, ClickGiant has given us a great deal, and they're doing what they said they would.