Click Here Digital

Introduce your business and what you do there.

I'm the senior advertising manager at an automotive group. 

What challenge were you trying to address with Click Here Digital?

We hired Click Here Digital to provide digital marketing support for our dealership. 

What was the scope of their involvement?

Click Here Digital provides digital marketing services to about 25 of my group's 100 dealerships — they provide services for three of the dealerships I oversee. Their team provides PPC and SEO services — they run paid ads on Google, Facebook, Instagram, and Bing. Click Here Digital creates all the ad content. We have an in-house team responsible for paid and digital organic performance across our dealerships that provides strategic direction for Click Here Digital to follow. While they do focus on that, our keyword research is very collaborative. Click Here Digital makes recommendations based on what they're seeing and executes them if they're approved. 

They also run social media marketing on Facebook and Instagram. However, our dealerships are responsible for responding to messages on social media. We also utilize their website services; Click Here Digital builds out site pages for us to ensure they're SEO-friendly. 

What is the team composition?

I work with two account performance managers from Click Here Digital, and there are 8–10 other teammates involved in our project that specialize in a specific field. 

How did you come to work with Click Here Digital?

I worked with Click Here Digital in a prior role, and when I started my current company, I already had a relationship with Click Here Digital. However, one of our dealerships also started using them and recommended our group use them. So, we were able to expand into a professional relationship. 

How much have you invested with them?

We've invested $200,0000–$1 million with Click Here Digital. 

What is the status of this engagement?

My organization started working with Click Here Digital in January 2018, and our partnership is ongoing. 

What evidence can you share that demonstrates the impact of the engagement? 

I have no specific metrics to speak to the success of the project. However, we're more than happy with Click Here Digital's performance. We're seeing general increases in traffic to our site from the ad campaigns. Our paid search conversion and SEO rankings have also improved.  

How did Click Here Digital perform from a project management standpoint?

Click Here Digital ensures we're involved in any budget increase — I've never had an issue with them going over budget. Their project management is good. We have regular check-ins with Click Here Digital, where they proactively offer insights into our performance. I know Click Here Digital utilizes a dashboard, but my team has created a Google Data Studio reporting dashboard to visualize our performance.

Most of the time, we communicate in collaborative meetings on Zoom or Skype and through Slack. We also exchange emails and phone calls. 

What did you find most impressive about them?

Click Here Digital thinks outside the box and is very proactive. Our other vendors take direction from us and react when we tell them to. Click Here Digital isn't like that. Click Here Digital will push back if they feel like we're not executing the right strategy and will present new strategies to try. They're not afraid to express their opinion. We only have 2–3 vendors in each space, and Click Here Digital has proven themselves; we'll continue to grow a relationship with them. 

Are there any areas they could improve?

Click Here Digital is very expensive, but we get what we pay for. They're one of our top vendors. 

Do you have any advice for potential customers?

I'd advise customers to push Click Here Digital and ask for proactive ideas and input. 

Introduce your business and what you do there.

I’m the marketing director at a personal injury law firm. We have an in-house agency, and I handle all of our digital and traditional media buying.

What challenge were you trying to address with Click Here Digital?

We needed help with our digital marketing needs. We noticed that our keywords were dropping off with our previous SEO vendor, and we weren’t showing up on organic Google searches. That was the first factor that made me decide that we needed to change companies.

What was the scope of their involvement?

Click Here Digital handles a large portion of our digital marketing needs. When we onboarded them, they knew what they needed to target and what worked due to their experience with other personal injury firms. I gave them our target demographic and how we wanted to reach them. We also discussed which ads we wanted to be a call for action, direct response, and branding campaigns since our company sometimes does community-focused ads that aren’t hard sells. We’ve kept discussing this throughout the engagement based on what we’re doing as a firm. 

The team does web development and creates SEO content, blog posts, and newsletters. They also handle all of our social media advertising and programmatic display advertising. Additionally, they run both over the top (OTT) and Connected TV (CTV) advertising, which involves our streaming services. In terms of SEO, they’re rewriting several of our landing pages and reworking things based on relevancy and how it performs from a search standpoint. 

They’re heavily involved in all of our content writing, including our website navigation. Right now, Click Here Digital is working to make sure all of our content is relevant and performing well online. The team is populating our digital channels organically so that our traffic aligns with what we’re doing on our SEM and PPC campaigns. They also write the material we send out to our clients and potential clients.

What is the team composition?

I work with two people from Click Here Digital, including Julie (VP & Senior Digital Consultant), our main point of contact. There are also a couple of other people who will join our calls based on our needs at the time.

How did you come to work with Click Here Digital?

We found them through referrals. We’d used them in the past, and when I was looking for an SEO partner, a consultant and a few people I know from the personal injury industry recommended Click Here Digital to me. 

I interviewed several companies, and I liked Click Here Digital’s transparency and the different services they offered. They were able to help us with several avenues, and I liked the idea of one company handling as much as possible instead of having 5–6 different vendors. We chose them because we could have everything under one roof and due to the great reviews and referrals that led me to them. 

How much have you invested with them?

So far, we’ve spent around $280,000. We spend about $40,000 a month with them. 

What is the status of this engagement?

We started working together around October 2021, and the engagement is ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

Since partnering with Click Here Digital, we’ve had month-over-month (MoM) increases in traffic. This has included our website, engagement with our social media CTV, and OTT ads, which have more impressions as well. Programmatic display and click-through ad engagement have also increased since we started working with them in Q4 2021. The team has brought a lot of tools to the table that we weren’t using before, and we’re seeing them perform well.

How did Click Here Digital perform from a project management standpoint?

They perform great from a project management standpoint. I love that we have one point of contact. Julie acts as a project manager and delegates work to her team based on our wants and needs. We have a weekly call with her to log into a dashboard they built, which has all our metrics and their pipeline, including a calendar. Each week, we review the numbers and see how our competition is doing in the market. At the end of the month, we also review creative aspects and tweak budgets based on our needs. 

Overall, the team is very transparent, responsive, and timely. When we ask them to do something, they jump on it immediately. We communicate via email and text messages. Their communication skills and their ability to delegate and get work done quickly are some of the things I like the most about Click Here Digital. 

What did you find most impressive about them?

I’m impressed with Click Here Digital’s communication, transparency, and knowledge of our industry. I also appreciate their timeliness and the one-on-one relationship I have with Julie — I can go to her whenever I need help with something. 

Do you have any advice for potential customers?

Click Here Digital is one of the best digital marketing and SEO companies I’ve talked to — and I’ve spoken to several. I’ve been impressed with their services for our industry, and I believe they also handle other sectors. It’s a no-brainer to go with a vendor that can have an umbrella approach to all your digital marketing needs, making sure everything is working together.

Introduce your business and what you do there.

I’m an executive at a healthcare organization.

What challenge were you trying to address with Click Here Digital?

We wanted to increase our brand awareness online.

What was the scope of their involvement?

Click Here Digital has been doing digital marketing for us, including SEO and PPC.

What is the team composition?

We’ve worked with Gabby (VP of Operations), Bailey (Content Designer), an artist, a designer, and an account manager.

How did you come to work with Click Here Digital?

I have an acquaintance with someone on their team, so we decided to try them.

How much have you invested in them?

We’ve spent around $10,000 with them so far.

What is the status of this engagement?

We started working together in December 2021, and the engagement is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

Thanks to their work, we’ve experienced traffic increase and brand recognition throughout the market.

How did Click Here Digital perform from a project management standpoint?

Project management has been great; they’re easy to reach, clear with the goals and expectations we outline, and responsible. Regarding tools, we mainly use Zoom, emails, and phone calls.

What did you find most impressive about them?

Their ability to remain agile with our requests is outstanding; sometimes, we need to change our expectations quickly. Their team has been going above and beyond in altering their workflow to ensure we achieve our goals.

Are there any areas they could improve?

I don’t think there’s anything they can improve on — they’ve performed according to our expectations.

Do you have any advice for potential customers?

Provide clear and concise expectations to them; that’ll set the tone for a good working relationship.

Introduce your business and what you do there.

I’m the marketing manager of a car dealership.

What challenge were you trying to address with Click Here Digital?

They provided digital marketing, including SEO, PPC, and more.

What was the scope of their involvement?

They do SEO on the site and create carousel scrolling ads on social media. The information from those ads is pulled directly from our inventory and displayed on Facebook and Instagram. For SEO, they make changes to all the pages on our website on the HTML level. Their PPC work is limited to Google.

They’ve also developed landing pages and set up our Google My Business presence. Their purview also extends to blog posts and website maintenance.

What is the team composition?

We’ve worked with around 4–5 people, including an account manager that gives us our mid-month and monthly updates.  

How did you come to work with Click Here Digital?

We’re friends with the owners of the company.

How much have you invested with them?

We’ve spent around $300,000 so far.

What is the status of this engagement?

We’ve been working together since June 2015.

What evidence can you share that demonstrates the impact of the engagement? 

We’re in contact with them daily about our ad spend. Our satisfaction is at 99%.

How did Click Here Digital perform from a project management standpoint?

They stick to our timelines very well. Regarding communication, we speak over phone calls, emails, text messages, and Slack.

What did you find most impressive about them?

They’re always aware of what’s going on.

Are there any areas they could improve?

Sometimes they make changes to our SEO without speaking to us first, but I wish they wouldn’t as some things aren’t correct to put on our website.

Do you have any advice for potential customers?

Stay involved and remain communicative.

Introduce your business and what you do there.

I’m the digital marketing manager for an automotive franchise group that works with Ford and Lincoln. I handle all three stores and manage everything from the company’s CRM to SEO and SMM. Also, I work with third-party vendors to review our performance and see what’s working to help sales and service, so my hands are in many different areas.

What challenge were you trying to address with Click Here Digital?

We needed help with PPC, SEO, and SEM.

What was the scope of their involvement?

Click Here Digital presents new ideas or reviews the ideas we’ve come up with for campaigns. They also oversee how they perform and review them over days, months, or how long the campaigns are. They use Google and Facebook ads and a variety of sources. The team let us know what they’re spending on, why, and if a source performs well.

On keyword research, we scan together through all of our pages and metadata to ensure everything is up to date and the information is relevant to what we’re sharing.

What is the team composition?

We work with about six people from different parts of the team. Some work across SEO and SEM, and we have some Google My Business experts that make sure we stay ahead of the competition and our information is up to date. Also, we have a head account manager that meets with us to review all of the information.

How did you come to work with Click Here Digital?

They were with the company before I joined, but I believe they were a referral.

How much have you invested with them?

We’ve spent between $30,000–$50,000.

What is the status of this engagement?

We began our partnership in January 2016, and it’s ongoing. 

What evidence can you share that demonstrates the impact of the engagement?

When we started, conversions were our number one goal. We were spending a lot of money, but we didn’t realize where we were spending it. In that sense, sales leads have definitely improved. Moreover, we’ve bumped our lead numbers by seeing what works and doesn’t, including their services. For example, our closing percentages went from 7%–8% to roughly 40%–50%.

Every month, we look at these numbers and do a good scrub to ensure we’re not doubling any information. Overall, they do a great job. They’ve overcome challenges and have never backed down from one.

How did Click Here Digital perform from a project management standpoint?

Project management is excellent. They have a content calendar and different pages for us to see how much we’re spending, our performance, and what our competitors are doing. Also, there’s a timeline with links to what they’ve made, screenshots of the before and after, and relevant data on the information. We haven’t seen that with anyone else, making them stand out.

We have a review at the beginning, middle, and end of the month, so we hear from them about every ten days whether or not we reach out to them. We communicate via phone calls, emails, and video conference calls.

What did you find most impressive about them?

They’re available and up to date with our account. If we ask them a question about the direction they’re going towards or our performance, they know what’s going on. Click Here Digital continuously looks at our business and how it can improve.

Are there any areas they could improve?

Maybe they could add 1–2 people to our team.

Do you have any advice for potential customers?

Any vendor should set up content calendars and meetings beforehand and make it part of the schedule. You should never assume anything.

Introduce your business and what you do there.

I’m the general manager of a Honda dealership.

What challenge were you trying to address with Click Here Digital?

They help us with our digital advertising.

What was the scope of their involvement?

Click Here Digital works on advertising, keyword searches on Google, writing content, and SEO. Essentially, they help us drive traffic to our website. 

What is the team composition?

We usually speak with two different people. We’re not sure how many people are on the team, but we have one main point of contact.

How did you come to work with Click Here Digital?

They were in place when I took over the store.

How much have you invested with them?

We’ve spent between $250,000–$500,000.

What is the status of this engagement?

We started working together in March 2021, and the engagement is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

We have a good relationship. They’re open to new ideas and share best practices with us. Also, they’re great at pivoting when necessary to make sure we stay in front of our challenges.

How did Click Here Digital perform from a project management standpoint?

We have monthly Zoom meetings to go over the previous month and discuss the metrics with the different parameters that we’ve set up. We see how we’re performing regarding traffic to our site and discuss the best practices or newest things other dealerships are doing to succeed. Then, we create a plan for what we’ll do the following month. Click Here Digital is always open to our input, and they understand if we’re not interested in pursuing their idea.

We text each other when necessary and use email and phone calls to communicate. Also, they come out at least every quarter since now it’s a bit harder to do in-person visits.

What did you find most impressive about them?

Their service is outstanding. We can text them if we’re concerned about something. Moreover, they promptly execute precisely what we want every time we make a plan — we haven’t seen them drop the ball, which is rare for how long we’ve worked together.

Are there any areas they could improve?

I don’t think there’s anything at this point.

Do you have any advice for potential customers?

It’s just about communication. If we have ideas, we present them to Click Here Digital, and they let us know what they think about them. They do the same — if they have ideas on what we aren’t maximizing, they present them to us and show us how to integrate them into what we’re doing. We appreciate that two-way feedback.

Introduce your business and what you do there.

I'm the general manager of a car dealership.

What challenge were you trying to address with Click Here Digital?

We needed help with our social media and online marketing and advertising.

What was the scope of their involvement?

Click Here Digital manages all of our Google Analytics work. They help with our website, posts, and SEO. Also, they recommend changes to the strategy every month to adjust our direction. They know where we want to go, and they’re on top of it.

What is the team composition?

I work directly with Rivers and Robert (Digital Marketing Consultants). Rivers is our main point of contact.

How did you come to work with Click Here Digital?

The previous team was using them. I took over in January, so they were recommended by corporate.

How much have you invested with them?

We’ve spent between $50,000–$200,000.

What is the status of this engagement?

We began working together in January 2020, and our relationship is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

We get a monthly statement showing all the results from advertising, and they go over it every month. Moreover, they’re willing to jump in and help; we can always send our questions to them and get their opinion. For example, two weeks ago, we asked them about something that had nothing to do with them — they looked through it, dug up some analytics, and gave us great feedback. It doesn’t matter what area it is as long as it’s for the sales department. 

How did Click Here Digital perform from a project management standpoint?

Project management is excellent. We do monthly meetings on Zoom, and they go through all the stats. We’re in constant contact; we email and call every couple of days. Also, they come into the dealership every 2–3 months, and they’re trying to come in more now that COVID-19 isn’t as bad.

What did you find most impressive about them?

They’re willing to help no matter what it is; they’d jump into a project even if they’re not getting paid. The team is also great at responding quickly. We can reach out to them and get a response back. Even if they can’t get to us that day, they give us a deadline.

Are there any areas they could improve?

No, there isn’t anything.

Do you have any advice for potential customers?

Reach out to them; don’t be afraid to email or call. Just ask, and they’ll help.

Introduce your business and what you do there.

I’m the general manager of Findlay Cadillac, an automotive sales and service company.

What challenge were you trying to address with Click Here Digital?

We needed help with SEO, PPC, and digital marketing.

What was the scope of their involvement?

Click Here Digital has helped me with everything related to my digital marketing, implementing best practices to improve my business. They’ve also been involved in making structural changes to my website for SEO purposes. Additionally, they take care of our data analytics, which includes providing us with reports and helping us navigate through that space. Essentially, ours is a turnkey project in which Click Here Digital provides us with every service we need for our digital efforts.

As for the structural changes on our site, Click Here Digital has set up call-to-actions and other features to improve our traffic. Additionally, they’ve created landing pages and made some UI design modifications, for which they’ve come up with all the ideas.

Regarding our SEO and PPC efforts, we’ve been working collaboratively on generating the visual and written content needed. Although another marketing agency is in charge of creating our visual content like images and videos, Click Here Digital uses that content and always consults with us before posting it or making changes. Still, they’re in charge of the keyword research involved.

Their PPC efforts are focused on creating ads for Facebook, LinkedIn, and Google. This part of the project includes pulling out data and cross-referencing it to improve our efforts. Recently, we started focusing on Instagram as well.

It is worth noting that the best practices that I mentioned earlier go beyond the digital space. Click Here Digital has been in the car business since they started, so they’ve also helped us implement best practices in our staffing efforts and provided us with training on handling phone calls.

What is the team composition?

We work with four people from Click Here Digital, including Bo (Founder & CEO), an account manager, and two people in supporting roles, one of whom is a brand-specific Cadillac expert.

How did you come to work with Click Here Digital?

Although I joined my current company in January of 2022, I had previously worked with Click Here Digital in February 2021 at another dealership. Thanks to the success I had working with them, I brought them over to my new company. Originally, Click Here Digital was referred to me by the previous owners of Dave Smith Motors.

How much have you invested with them?

We spend an average of $25,000–$30,000 per month.

What is the status of this engagement?

We started working on this project in January 2022, and our engagement is ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

Click Here Digital has helped us increase our online traffic and overall online presence. For example, our impressions have increased from 50%–65% when people search for cars online. Additionally, when it comes to our ads appearing in search results, the impressions have increased by up to 85%.

Click Here Digital has also helped us increase our closing rate, and our bounce rate has dramatically dropped down. Furthermore, our SEO and PPC efforts have increased our site’s positioning — they’ve been doing a great job in that regard.

Overall, Click Here Digital has drastically improved our statistics, which has been incredible. They’re very invested in the development of our department, and their SEO expertise has been amazing.

How did Click Here Digital perform from a project management standpoint?

Click Here Digital performs tremendously well. They understand our business very well, and they can adjust on the go, which is very important because our market can change within 24 hours. I’m very happy with how quickly they work. For example, if I call them right now to change something, I’ll be getting the changes and results I’m looking for as early as tomorrow.

Another thing we like about Click Here Digital is that they work very fluidly. If something needs a change, they don’t need a board meeting; they just make the changes. Still, we have weekly Zoom meetings with them every Thursday. Additionally, we communicate with our account manager via email every other day to exchange data and information.

What did you find most impressive about them?

Click Here Digital’s ability to work fluidly and quickly is their strong point. Whenever we have to make changes to anything digitally, we have to send those changes over to Cadillac for approval. Click Here Digital works so quickly that the approval request is the longest part of the process. In addition to that, they’re constantly trying to learn more about our business so that they can stay current with the industry changes.

Are there any areas they could improve?

I’m very happy with everything we’ve gotten from Click Here Digital, so I don’t have any constructive feedback. Of course, I would like to get the same quality service at a lower price, but they’re worth the money.

Do you have any advice for potential customers?

Keep an open mind. Click Here Digital knows what they’re doing, and they ultimately come through with results.

Introduce your business and what you do there.

I’m the general manager at a car dealership company.

What challenge were you trying to address with Click Here Digital?

We hired Click Here Digital to increase our website traffic, lead traffic, and service volume. We wanted an opportunity to attract more customers to our dealership and have them buy new or used vehicles as well as avail of our services.

What was the scope of their involvement?

Click Here Digital provides search engine marketing (SEM) and social media marketing services. For the latter, they work on Facebook, Instagram, and Google Ads. 

What is the team composition?

There are at least 5–6 people who I’ve personally met and talked to. There’s the CEO, the account manager, and specific specialists.

How did you come to work with Click Here Digital?

When I became the general manager in January 2022, our incumbent digital ads agency was already getting out of the dealership business. We had to find someone who could replace them, so we interviewed eight different agencies that we found on the internet. Through that interview process, we identified Click Here Digital as the agency we wanted to proceed with.

How much have you invested with them?

Up to this point, we’ve invested about $130,000–$150,000.

What is the status of this engagement?

We started working together last February 2022, and our partnership is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

Our web traffic has doubled, and all of our metrics that are aligned with attracting customers and visitors — page views, shares, and impressions — have gone up by 50%–100%. Our used vehicle sales volume has increased by over 50% as well.

How did Click Here Digital perform from a project management standpoint?

Click Here Digital is doing great on this front. We talk on the phone and via email, and we have Zoom meetings once a week. 

What did you find most impressive about them?

Their digital strategies are awesome, and they’re very effective when it comes to managing our budget, but what really makes them stand out is their personalized customer service. We get whatever we need, whenever we need it, and we can always call on them to handle anything. 

Are there any areas they could improve?

They could diversify their services and provide content creation for our digital ads.

Do you have any advice for potential customers?

Ask as much as you can from them, and they will deliver anything and everything that you want.

Introduce your business and what you do there.

I’m the director of marketing at an automotive dealership. 

What challenge were you trying to address with Click Here Digital?

We brought on Click Here Digital to help with digital marketing. 

What was the scope of their involvement?

Click Here Digital provides us with digital marketing solutions, including SEO and PPC. They run our digital storefront and make site changes as requested. We work closely with their team to identify keywords for our SEO. Most of our PPC is through Google Ads, although we also run PPC campaigns on Facebook and Instagram. Click Here Digital’s team also runs our social media marketing strategy and placement. I provide raw video footage for Click Here Digital to edit for our ads, and they also create visuals for our organic Facebook posts using inventory photos. In addition to those services, Click Here Digital reviews our customer responses on our online platforms. 

What is the team composition?

We’ve worked with almost every teammate from Click Here Digital over the last five years, including the owner and social media manager. 

How did you come to work with Click Here Digital?

I found Click Here Digital through a referral. I researched and vetted them and 3–4 other companies, but hired Click Here Digital. 

How much have you invested with them?

I’ve invested $1–$5 million with Click Here Digital — they take a 15%–17% cut of each payment and then use the rest to pay for our advertising campaigns. 

What is the status of this engagement?

Our engagement with Click Here Digital began in February 2017, and it’s ongoing. 

What evidence can you share that demonstrates the impact of the engagement? 

I don’t have any specific metrics, but Click Here Digital’s easy project execution is great. I’m 100% satisfied with their work, and they’ve met my high expectations. 

How did Click Here Digital perform from a project management standpoint?

Click Here Digital delivers everything I request on time. I typically call Click Here Digital’s team if I want to discuss the project, although we do exchange emails and text messages. 

What did you find most impressive about them?

Click Here Digital is an extremely skilled digital marketing partner — they’re very easy to work with. 

Are there any areas they could improve?

I have nothing for Click Here Digital to improve. 

Do you have any advice for potential customers?

I’d suggest that customers include Click Here Digital in their vetting processes and allow them to showcase their skills.