We design and develop stunning websites

Gold
VERIFIED

Cider is a San Francisco based software development company that offers full-service software design and development.

We specialize in web design, custom development, software integration and more. Our extremely knowledgeable engineers, developers, and designers have helped many clients in the Bay Area successfully complete their technology projects. Cider team is an expert in WordPress, Magento, Drupal, and Joomla, Salesforce implementations, AWS (Amazon Web Services), Graphic Design, UI/UX and software testing (QA). We also offer full-service marketing support: SEO, Google AdWords, Facebook ads, local marketing, content, and design creation.

 
$5,000+
 
$50 - $99 / hr
 
2 - 9
 Founded
2015
Show all +
San Francisco, CA
headquarters
  • 95 Third Street, 2nd Floor
    San Francisco , CA 94103
    United States
other locations

Portfolio

Key clients: 

HP, Procter & Gamble, Nike, and other. Case studies can be found here: https://bit.ly/2VY1XiJ

Annunciation Joomla Website  Image

Annunciation Joomla Website

First, Cider completely redesigned  the initial website. Now we are fully managing Cathedral’s web presence and content updates.

EPK Shopify Website Image

EPK Shopify Website

Our team built the site on Shopify platform from the scratch and helps the customer to maintain it.

Project42 Magento Website Image

Project42 Magento Website

Our team has initially created and then transferred the UK's multi channel retailer platform from PrestaShop to Magento by recreating all required PrestaShop features.

SixPack Fitness Magento Website Image

SixPack Fitness Magento Website

Cider fully runs and manages the SixPack eCommerce web property with a fully integrated meal subscription service.

WeNightlife Wordpress Website Image

WeNightlife Wordpress Website

Cider created and currently manages WeNightlife web presence and content updates.

Medithrive Web  Image

Medithrive Web

Cider manages all of Medithrive in store technology needs, POS setup and management as well as product website management, which includes both SEO and development.

Xtrade. Cross-platform Application. Image

Xtrade. Cross-platform Application.

Our main goal was creation of a cross-platform mobile app for traders with dynamic loading data, which can be updated without reloading to store.Xtrade app offers professional trading functionality with a simplistic user friendly outface.

uActive. Iphone Application Image

uActive. Iphone Application

The goal was to create an iOS app that consolidates information from all of the popular trackers such as pedometer, smart watches, and sports bracelets.

It tracks the dynamics of physical activity and individual indicators to provide a fuller picture of your workout effectiveness. The app also generates a PDF report that can be easily shared.

Weekly Run. Android Application. Image

Weekly Run. Android Application.

Weekly Run is an Android app for runners. We developed full UI/UX and applied Java and Android SDK.

Reviews

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Website Management for Marijuana Dispensary

“They’re open to meeting my goals and deadlines, and the team is dedicated to transparency and communication.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2016 - Ongoing
Project summary: 

After completing a thorough audit, Cider optimized the website for SEO strategy and updated the mobile experience through accelerated mobile pages. They’re now developing in-store menus and a POS system.

The Reviewer
 
11-50 Employees
 
San Francisco, California
Misha Breyburg
CEO, Medithrive
 
Verified
The Review
Feedback summary: 

Organic traffic and sales have increased substantially thanks to Cider’s site management and keyword tactics. The team is a reliable, working diligently to resolve any technical issues. When facing cyberattacks, they brought the site live quickly and added security measures to stem further attacks.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there. 

I’m the CEO of a cannabis dispensary called Medithrive.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cider? 

Our site was initially built by another vendor, but we wanted to update it and bring our online presence to the next level. As a result, we were looking for a reliable partner that had experience not only in development but also in SEO.  

What were your goals for this project?

Cider joined the project to optimize our site, fully manage our online presence through SEO, and develop new features. Our current goal is to roll out in-store menus and a POS system.

SOLUTION

How did you select this vendor? 

After interviewing multiple providers, I ultimately chose Cider based on their customer services, industry experience, and feedback from industry counterparts. 

Describe the project and the services they provided in detail. 

First, Cider did a thorough technical audit of the website to determine where our issues were most prevalent and to create an improvement plan. We then worked on SEO and the overall usability of the website. Their team optimized the mobile version of the site using accelerated mobile pages (AMP), which facilitated our communication with customers using mobile devices. 

Currently, they continue to perform constant updates and upgrades on the site. We’re working on a new project to develop and implement digital in-store menus. These will be connected to our POS via an API.

What was the team composition?

We work with a project manager, a designer, a QA specialist, an SEO specialist, and a full-stack developer.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business? 

We’re very pleased with their work. After their SEO specialist optimized our keywords, we noticed a tremendous increase in organic traffic, which resulted in a growth in sales. By refining the mobile version of our site, they’ve streamlined communication with our customers. 

I also appreciate how reliable their team is. Last year, our site was subject to multiple brute force attacks. Cider’s development team managed to bring the site back to life in a timely manner and improved web security to prevent such things in the future. 

How was project management arranged and how effective was it?

Overall, Cider is very responsive and thorough in their communication. Our assigned project manager is located in California, so it isn’t a problem for us to call or text if we have any questions that need to be answered immediately. We also use Trello to coordinate, which allows us to monitor task progress in real time. This keeps the process more transparent between teams. ​​​​​​

What did you find most impressive about this company?

I am most impressed by their attitude and level of involvement. They’re open to meeting my goals and deadlines, and the team is dedicated to transparency and communication.

Are there any areas for improvement?

We are happy with their services overall. The only area for potential improvement would be response time on estimates for tasks.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Custom Software Dev for TV Technology Company

“They have some advanced developers…who provided us with an elegant solution that met our requirements.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Oct. 2017 - Ongoing
Project summary: 

Cider is developing custom tools to cover holes in a project management suite. They created a real-time, feedback and edit documentation process, and are generating a protocol to update customer information.

The Reviewer
 
51-200 Employees
 
Alviso, California
Jim Reynolds
Senior Director of Customer Service, Minerva Networks
 
Verified
The Review
Feedback summary: 

The feedback simplification has broken even and increased efficiency. Cider has a comprehensive review and update process which effectively clarifies project requirements. Although remote work can cause scheduling conflicts, their dedication to product testing makes them stand out in the industry.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the Senior Director of Customer Service for Minerva Networks. We develop video compression technology and broadcast systems.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cider?

We needed custom development work to fill gaps in our environment that our management products suite didn’t cover.

SOLUTION

What was the scope of their involvement?

They’ve worked on two different projects for us. The first is creating a simpler review and feedback process for our publications. Under the original Atlassian management system, information would come to our technical writers from developers and QA engineers, who would then create a document and send it back for review as a PDF. We had to go through multiple iterations of this process which resulted in little collaboration and too many emails. Cider developed a tool that allowed us to create release notes directly from Jira ID’s, and export them, in real time, onto a Confluence page, which we could then send to the customer via PDF. They used macros and SQL to pull the information from Jira into Confluence.

Second, our customer tracking system doesn’t allow customers to edit their own information through our website. Cider is building a tool that utilizes API’s calling into the records system, showing the customer what details they currently have on file, and allowing them to update those records using API database update requests.

What is the team composition?

We worked through and interacted with their CEO.

How did you come to work with Cider?

It was done through our IT team, who allowed us to interview certain approved vendors. We provide the requirements and then get proposals from the vendors to understand their scope, cost, and potential solution. Then we presented our decision to our I.T. department.

How much have you invested with them?

We’ve spent $30,000 between the two projects. They have a distributed workforce throughout the world, with a number of different offices, so they're able to keep their costs low. Other companies would have been in the $50,000-$60,000 range.

What is the status of this engagement?

We’ve been working together since October 2017. We’re in the deployment phase of the feedback simplification project now. The consumer records project started in January 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We saw our investment returned on the feedback simplification project within 60 days, so we’re saving money by implementing their solution. It also has drastically improved our efficiency. Now our QA engineers and developers can document information while they’re working on an issue, which prevents us from having a backlog at the very end when there’s a big push to get all the information in within a couple days. They have some advanced developers that have a lot of experience who provided us with an elegant solution that met our requirements. Everyone’s been excited about it.

How did Cider perform from a project management standpoint?

They’ve been very clear in their communication. When we give them requirements, they’ll review them and have a high-level design ready within a week. We’ll come back and review it with them and go over how they’re going to implement it. We communicate through our point of contact, and they’ve been flexible about setting up discussions and Skype calls.

What did you find most impressive about them?

I’ve worked with other partners and the lack of communication has always been a challenge, but Cider is good at communicating and following-up. They’ve followed-up on almost every item I’ve sent. And they explain that process to us, so we know what to expect. Most companies get the requirements and then implement their solution without doing a demo or proof of concept, but it’s not exactly what the customer wants. Cider has a good process to role things back to the customer for feedback that increases efficiency and cut down costs. They also do a lot of testing before they turn any versions over to us, so they work out most of the wrinkles ahead of time. Finally, they spend a lot of time upfront with the requirements and learning about our needs, so there’s not a lot of slippage in the scope.

Are there any areas they could improve?

It seems like nitpicking, but because their team is distributed, there might be holidays in certain areas or countries that they're located in, that we don’t anticipate. So you may have someone go offline for three or four days because of a holiday and we're just not aware. should I should be aware of it, just google it and figure out the holidays, but that's probably the only thing.

Do you have any advice for potential customers?

It is imperative to get your requirements straight, because if you have bad requirements, you’re going to get a bad design and bad implementation. Cider will review the requirements and then they’ll set up a review meeting to go through them and ask clarification questions. That process has caught a lot of things we haven’t thought about. Get solid on the requirements and they’ll be well understood, which leads to a much more successful project.

Understand the flexibility you’re looking for. In general, developers will make something hardcoded, like the length or name of a field, if they don’t have an understanding of the flexibility you need. This will make it so it’s very hard to change later on. Having that level of requirements and understanding makes it so you can keep development time from expanding beyond expectations.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Website Development for Local Marketing Company

"They are always suggesting the best options to fix and improve the functionality of the website."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
July 2016 - Ongoing
Project summary: 

Cider updated the security, UX/UI, and backend of a website. They are currently smoothing out features and proving technical support.

The Reviewer
 
1-10 Employees
 
San Francisco, U.S.A.
Tony Kutulas
Director of Marketing, Blu Marketing Solutions
 
Verified
The Review
Feedback summary: 

With a dedication to efficient work, Cider's expert team is always available for feedback and constantly work to improve the site's functionality. Their transparent pricing and depth of technical knowledge contribute to a pleasurable business partnership.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the marketing director of Blu Marketing Solutions, a local-based marketing company in the San Francisco Bay Area.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cider?

I needed them to do some website updates and backend work for one of our clients.

What were your goals for this project?

We wanted to make the site cleaner, load quicker, more user-friendly, and create an administrative panel to manage the site. 

SOLUTION

How did you select this vendor?

Cider offered all the solutions we needed at a competitive price. 

Can you go into detail about the services they provided and the scope of the project?

Cider started with a discovery period to understand the basic needs for the site to run more efficiently. They created better security for the site and designed the UX/UI to be more user-friendly. Their team implemented a member payment feature and created an administrative interface to manage content posting and removal. They currently work on smoothing out features and provide technical support. 

What was the team composition?

We work with a developer, a designer, and a project manager.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The team at Cider is very efficient and creates expert solutions to resolve issues. They are always suggesting the best options to fix and improve the functionality of the website.

How was project management arranged and how effective was it?

We plan everything together from our work priority list to the managing board we use to keep up with updated. They provide all their work online and we can easily review their timetable for pricing. Cider is available for our questions and feedback at any time.

What did you find most impressive about this company?

Cider is very efficient, professional, and have a depth of technical knowledge. Their team is always a pleasure to communicate with.

Are there any areas where they can improve?

No, they are a great agency. 

5.0
Overall Score They are an amazing high-quality business that is much needed in this area.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    We never have issues and they adapt to our schedules.
  • 5.0 Cost
    Value / within estimates
    Their price is competitive and well worth the work they do.
  • 5.0 Quality
    Service & deliverables
    Their helpful team delivers great quality results.
  • 5.0 NPS
    Willing to refer
    We have already referred Cider to another business.

Mobile App Dev for Child Safety Alert System

“Without Cider, we wouldn’t have an app. They not only built it, but they made it a lot better.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Oct. 2017 - Jan. 2018
Project summary: 

Cider developed an app for both iOS and Android, providing the entire tech solution. A previous company worked on the project but failed to deliver. The app includes a tracking system and messaging component.

The Reviewer
 
11-50 Employees
 
San Francisco, California
Alysson Pontes
Founder, Enkeli
 
Verified
The Review
Feedback summary: 

Cider did quality work in a short amount of time. Although their team is located overseas, they still had excellent project management to help track progress. The price was a little high, but they were a reliable and trustworthy team.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of Enkeli, a nonprofit organization that’s trying to save kids through an alert system. We have an app that reminds parents to check their cars, so they don’t leave their children inside.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cider?

We needed a company to build the app from scratch. We’d hired a different firm, but it didn’t work out well, so we needed a new partner.

SOLUTION

What was the scope of their involvement?

We provided Cider with the idea and vision for the app, and they delivered the technical solution. When the parent stops driving, they’ll receive a push notification form the app that reminds them to check their car and make sure they didn’t leave their child behind. The app’s key features are the tracking device, a customizable reminder message, and selecting how many meters from the car a user wants to receive the push notification. Cider built the app for both iOS and Android.

What is the team composition?

Our main point of contact is Cider’s co-founder, but we also work with the project manager.

How did you come to work with Cider?

I found Cider through LinkedIn’s ProFinder tool. We met in person, and I decided to work with them based on their knowledge and assurance they could do the work.

How much have you invested with them?

We spent around $10,000.

What is the status of this engagement?

We worked together from October 2017–January 2018. They finished both the iOS and Android apps in two months.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Without Cider, we wouldn’t have an app. They not only built it, but they made it a lot better. We initially wanted the app to access Bluetooth, but they said tracking would make the app much lighter. We’re absolutely satisfied with Cider’s work.

How did Cider perform from a project management standpoint?

They had great project management. Everything was posted through Trello, which helped track the work. We usually got updates and answers within 24 hours.

What did you find most impressive about them?

They provided an accurate estimation of how many hours they’d work. They also kept us highly involved in the project, letting us see the progress step-by-step.

Are there any areas they could improve?

One of the main reasons I hired Cider was because I thought they were based in San Francisco. However, I later found out the team is located in Russia. I wanted to work with a nearby team to make communication easier, and I didn’t know they were overseas. Communication that was faster than 24 hours would’ve been helpful. Overall, we had a great experience and got the product we wanted, though.

5.0
Overall Score It was a good experience.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They delivered both versions of the app faster than what we thought.
  • 4.0 Cost
    Value / within estimates
    They charged us Bay area prices for overseas developers.
  • 5.0 Quality
    Service & deliverables
    They did everything, including helping us choose the best tech to use.
  • 5.0 NPS
    Willing to refer
    I've already recommended them to a friend with a similar project.

Mobile App Dev for Small Emoji & Stickers App

"I could reach out by email, text, or phone call at any time, and either the design team or CTO would quickly respond."

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Mar. - Dec. 2017
Project summary: 

Cider provided mobile development and a design team for an emoji app still in the idea phase. They spearheaded the release for both Android and iOS devices.

The Reviewer
 
1-10 Employees
 
San Francisco, California
Carmen Matthews
Owner, My HoodMoji
 
Verified
The Review
Feedback summary: 

Even with minimal advertising, there was an impressive number of downloads and immediate positive reaction from users. Cider's efficient communication helped with project development and understanding. Despite a time difference presenting occasional hurdles, they met the majority of deadlines.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm a co-owner of the emoji app My Hoodmoji.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cider?

They helped with the mobile development of our app for both Android and iOS users.

SOLUTION

What was the scope of their involvement?

They took what was just an idea with no design, no coding, and made it real. The assigned us a dedicated design team, created and walked us through a project plan, and worked with us through the development and discovery phase as new challenges arose.

What is the team composition?

We worked with our design team, but I was also able to directly contact the CTO and co-founder with any questions. I could reach out by email, text, or phone call at any time, and either the design team or CTO would quickly respond.

How did you come to work with Cider?

This is a completely new avenue me and my co-founder, so we reached out to many different companies, but what first stood out about Cider was their willingness to meet in–person. In that meeting, we felt that they really understood the project and could connect with our vision.

How much have you invested with them?

We've invested $16,000–$19,000.

What is the status of this engagement?

We first met with them February 2017 and released in the App Store December 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Even with the minimal advertising on Instagram that we had for our initial release, we had 800–900 downloads in the first month. We received a lot of positive feedback in the way of Instagram messages from people loving the keyboard and sharing stories of how they related to and used it.

How did Cider perform from a project management standpoint?

In addition to emails, phone calls, and text, they used Trello to make sure we stayed updated on the project and to communicate with us. Any time I had a question or needed clarification, they responded right away. When there were technical aspects that I didn't understand, they would patiently break everything down for me so that I knew exactly what was happening on the project.

What did you find most impressive about them?

I don't have much experience in the field to provide a comparison to other companies, but they were very responsive and made sure we understood every part of the project.

Are there any areas they could improve?

The design team they assigned to us was based out of another country, and the time difference introduced a stress factor on a few occasions. Since they could be an entire day ahead of us, we would send feedback on what was a weekday for us but a weekend for them, so our feedback would remain untouched for several days.

Do you have any advice for potential customers?

Be mindful of the time difference between yourself and the team Cider assigns to you. I would also suggest putting aside money if the project is something Cider hasn't encountered before, just because as a unit you and Cider will face unexpected hurdles.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

SEO & PPC for Watch & Jewelry Company

"They are a pleasure to work with, and they offer exceptional services at a competitive price point."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Jan. 2017 - Ongoing
Project summary: 

Cider implemented SEO best practices to enhance a website’s user-friendliness and search rankings. They now manage AdWords campaigns and deliver regular, metrics-driven reports.

The Reviewer
 
11-50 Employees
 
California
Tech Lead, Watch & Jewelry Company
 
Verified
The Review
Feedback summary: 

Cider’s expertise in SEO has helped to greatly increase the company’s online presence within a year. Their team is highly responsive, effective, and insightful. Although they do not make changes to the website directly, they will suggest which changes should be made. Despite a language barrier, their email communication has been strong.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the tech lead for a company that manufactures luxury watch accessories that we sell online. Our small team does everything in-house, including hosting and developing our website.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with XYZ?

We do not have a physical store, so our online presence has a huge impact on our sales. We employed SEO professionals to make our website search engine friendly and improve our rank in search results.

SOLUTION

What was the scope of their involvement?

During the first stages of the project, they navigated through our entire website and helped us change the structure, rephrase content, and add keywords. In addition to incorporating SEO on our website, they used Google Adwords to create PPC campaigns for us. Each month, they run the relevant keywords and evaluate the amount of traffic on our website and our visitors' demographics.

What is the team composition?

I mainly interacted with my two points of contact via email, but we also used Trello.

How did you come to work with Cider?

SEO companies in the U.S. were too expensive, so we looked abroad for more affordable services. We eventually chose Cider because they provide nearly as high-quality a product at 20% of the cost of a U.S. agency.

How much have you invested with them?

We have spent approximately $2,000 for their services.

What is the status of this engagement?

We began working with Cider in January 2017. They completed most of the work in the early stages, but we continue to use their services to manage Google AdWords.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We use Rankinity to measure our rankings across several search engines, and we have seen our online visibility increase from 4% to 36%. Before they implemented SEO, it was hard to find our website when searching for watch accessories. Now, our website is found within the first five pages of search results. Our sales increased along with the traffic to our website, so our objective was met. 

How did Cider perform from a project management standpoint?

Cider was great at project management. Using Trello, they were able to stay on top of tasks and give our team estimates on how long it would take to complete a task. They always responded to our email requests within two business days, which was great.

What did you find most impressive about them?

They are a pleasure to work with, and they offer exceptional services at a competitive price point. They understand that SEO is a long battle that cannot be won over one or two months and practice the necessary patience with measuring progress.  Their knowledge of Google AdWords is another outstanding quality they possess.

Are there any areas they could improve?

When they came across errors on the website, they delegated the work to our team instead of fixing it themselves. I am not sure if their policy prohibits them from obtaining our login information, but it would be beneficial if they could make those changes without involving our staff.

Their English can be lacking at times, but communicating via email gives you a general context to understand what they are saying.

Do you have any advice for potential customers?

They know what they are doing, so give them the freedom to drive the project.

5.0
Overall Score We are extremely happy with how the project was managed and the positive impact their work has had on our business.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    There was never an instance when we couldn’t complete an action by the end of the month.
  • 5.0 Cost
    Value / within estimates
    We are getting a tremendous amount of work done for an affordable price, and they are always attentive to our needs.
  • 5.0 Quality
    Service & deliverables
    Our online presence has grown tremendously since using their services.
  • 5.0 NPS
    Willing to refer
    I would definitely recommend Cider to others, and I am also considering using them for my other online projects.

Web Dev & SEO for Online Vitamins & Supplements Retailer

“They've fixed our web issues in a short timeframe where previous vendors had completely failed to.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Aug. 2017 - Ongoing
Project summary: 

Cider performed a website audit, provided SEO services, and fixed issues related to web stability, security, and overall customer experience. They continue to maintain and update the site as needed.

The Reviewer
 
11-50 Employees
 
Centennial, Colorado
Kelly Jenkins
Operations Manager, WholeHealth Products
 
Verified
The Review
Feedback summary: 

Cider has successfully fixed and updated the website where other vendors have failed to in a short timeframe. Responsive and accessible, collaborating with their team and requesting new tasks is seamless. Their technical expertise in their field truly sets them apart.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the operations manager for an online vitamin and supplements store.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cider?

We needed help with some website development projects that hadn't been handled properly by a previous vendor, including web stability, security, and customer experience.

SOLUTION

What was the scope of their involvement?

Cider assessed our website and determined where our issues were most present in order to make recommendations and fix them. Then we engaged them in SEO services and continue to work with them as bugs or security patches come up and updates and upgrades are needed.

What is the team composition?

I primarily work with a project manager. Depending on the nature of the work, we may be in touch several times a day.

How did you come to work with Cider?

One of Cider's founders reached out to our digital marketing manager and talked to him about some of their services. We did a trial project with them from there and decided to continue working with them based on their delivery.

How much have you invested with them?

We've invested over $15,000.

What is the status of this engagement?

We've been working with them since August 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We've been very happy with all of their work. They've fixed our web issues in a short timeframe where previous vendors had completely failed to. For example, our previous vendor spent months trying to sync our email application to our e-commerce store, but it was riddled with problems. Cider fixed it within a few weeks.

How did Cider perform from a project management standpoint?

They're very responsive and thorough in communication. Despite different timezones, they appear to mirror our working hours, so we haven't experienced any issues. Using Trillo, I can easily upload requests and then they'll follow up with a phone call or email once the project is approved. They're very good at getting the right resources involved to resolve any issue that may arise.

What did you find most impressive about them?

I'm most impressed by their knowledge of coding and development. They're able to correct site issues that our previous provider wasn't able to fix. Their technical expertise and execution set them apart.

Are there any areas they could improve?

No. As a small company, I could see them running into bandwidth issues, but it hasn't affected our relationship.

Do you have any advice for potential customers?

Try to understand your technology platform as much as possible, so that the requests you make can be properly communicated and your expectations managed. It will also help you assess the best vendor and approach for your company. It's really helped us keep our expectations in line by educating ourselves. We have a better understanding of what the technology can and can't do.

5.0
Overall Score Their team is great to work with.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    We haven't had any issues with timelines not being met.
  • 5.0 Cost
    Value / within estimates
    Their rates are far more competitive than other web developers we've worked with.
  • 5.0 Quality
    Service & deliverables
    All projects have been completed on time and on or under budget thus far.
  • 5.0 NPS
    Willing to refer
    I would certainly recommend them based on our experience.

E-Commerce Dev for Fitness Product Company

"Their Magento migration rebuilt the site from the ground up, and the page is much faster."

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2016 - Ongoing
Project summary: 

Cider implements a variety of backend enhancements for an e-commerce system, including SEO and a migration onto Magento 2. 

The Reviewer
 
11-50 Employees
 
San Francisco, California
Gera Rivkin
CEO, 6 Pack Fitness
 
Verified
The Review
Feedback summary: 

The Magento 2 implementation has increased the site's speed and earned it a high Google ranking. Cider is large enough to deliver every promised task, but small enough to give the project the attention it deserves. Their thorough, proactive project management sets them apart.  

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the CEO of 6 Pack Fitness, a consumer goods company specializing in meal management cooler bags that come in different styles, from backpacks and totes to duffels and shoulder bags. Each bag has specific compartments for organizing meal containers, utensils, gel packs, and anything else someone would need when traveling with meals. We primarily focus on the fitness industry, since diet accounts for a good part of athletic performance.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cider?

We had moved to a Magento platform from a basic website that had been built in 2012. Since Shopify and the other platforms weren’t what they are now, it was the only option at the time. We considered five or six vendors before settling on Cider.

SOLUTION

What was the scope of their involvement?

Cider has provided backend implementations on our website, including a migration from Magento 1 to Magento 2. They work based on our copy and inputs.

Cider has also made some implementations on the site based on our SEO specialist’s direction. We handle marketing and content creation internally.

What is the team composition?

I have interfaced with the engineers and one of their principals. On their side, we have a dedicated engineer who delegates our tasks to the team.

How did you come to work with Cider?

I knew their founder from previous engagements. He reached out to me with a quote, but I didn’t start a collaboration immediately. Since websites always break, I wanted to make sure that they would provide the right levels of knowledge and support. After becoming tired of the astronomical bills from our current provider, so I decided to give Cider a chance. I believe that we were one of their first accounts. We’ve been working together ever since.

How much have you invested with them?

The total cost of their work has been $100,000-$150,000.

What is the status of this engagement?

We started working with Cider at the beginning of 2016, and have an ongoing engagement. About 98% of the website is where we want it to be.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

From the start, one of the things I hoped to achieve was website optimization. We went from C to A on Google’s mobile speed score. Their Magento migration rebuilt the site from the ground up, and the page is much faster.

None of Cider’s work has had an adverse effect on our conversions. They test any new implementations on the development server, which I appreciate. This has minimized potential downtime from bigger changes.

How did Cider perform from a project management standpoint?

We have two weekly calls. The first is focused on general business and upcoming initiatives, and Cider’s designers are present for the second. We use Trello to prioritize tasks and allocate hours for each one.

One of my concerns with an outsourcing engagement was task delegation. Their constant follow-ups and use of Trello have prevented any issues.

What did you find most impressive about them?

When working with smaller, growing developers, I’ve experienced a lot of overpromising followed by under-delivery, excuses, and more promises. I’ve also worked with a larger company that had much more knowledge and available resources, but I didn’t feel that they cared about having us as a client. I know that Cider is focusing on attracting new business, but I haven’t felt neglected.

Their principal researched how we could list our products effectively on eBay and Amazon while keeping our prices high. That wasn’t within their scope of work. It showed me that they cared, which is Cider’s biggest differentiator.

Are there any areas they could improve?

They have a great team, but I always wonder whether they’re implementing cutting-edge web development approaches. There is a lot of change going on, so they should constantly find creative ways of approaching e-commerce.

Do you have any advice for future clients of theirs?

We mapped our short-term and long-term projects on Trello from the start. It was a good learning process, and it kept everyone on the same page.

5.0
Overall Score Their services have continued to evolve and become more sophisticated.  
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They work overnight, which means the work is done by the next morning.
  • 5.0 Cost
    Value / within estimates
    They cost one third as much as our previous firm, so we’ve been able to do more with the site.
  • 4.5 Quality
    Service & deliverables
    There are always more efficient ways of approaching a task, but they’ve always given us recommendations.
  • 5.0 NPS
    Willing to refer

Scoreboard Dev for Gaming Company

“They never went ahead without our approval… They kept me involved and gave me what I wanted.”

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
4.5
The Project
 
$10,000 to $49,999
 
Jan. - Apr. 2017
Project summary: 

Cider produced a graphic-rich electronic scoreboard for a casino gaming company. In a collaborative environment, they built new elements in Unity and offered suggestions for improvements.

The Reviewer
 
1-10 Employees
 
San Francisco, California
CEO, Gaming Company
 
Verified
The Review
Feedback summary: 

Open and communicative, Cider encouraged feedback via Trello or in person. They made themselves available and welcomed a high level of involvement. They helped expand game presence in the market to largely positive player response.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We are a gaming company that creates casino games.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cider?

A game we created required an electronic scoreboard. We had a simplistic solution, but wanted something flashier, with more bells and whistles.

SOLUTION

What was the scope of their involvement?

They used Unity as their graphics platform. I’m not very tech savvy, so depended on their suggestions. We worked in real time via Trello. I made comments and enjoyed being involved in the process. I helped them go in the direction we wanted and we saved a lot of time.

What is the team composition?

Vadim (Business Development Manager, Cider) was our project manager and Ilya (Co-Founder & CEO, Cider) was in charge. I think they had a couple other developers. There were about four people on the team.

How did you come to work with Cider?

We found them via Yelp or another review site. We contacted four different companies and decided to work with Cider. They were quick to respond and set up an in-person meeting. They gave us a quote within our price range and asked specific questions about the scope of the work.

How much have you invested with them?

We invested around $25,000.

What is the status of this engagement?

We worked together between January and April 2017. There were a few small follow-up items that were completed by June.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their graphics caught on pretty quickly. Player feedback has been almost entirely positive. The main casino we work with expanded their use and added another game. The new graphics also gave me the opportunity to introduce the game in Las Vegas. We ultimately lost that bid, but the graphics allowed us to be considered.

How did Cider perform from a project management standpoint?

I met with Ilya and Vadim at the beginning to discuss the project and again as we approached our rollout. They never went ahead without our approval and let us check their work at every stage. They kept in touch and we had weekly or twice-weekly meetings throughout the process. I could always talk to somebody.

What did you find most impressive about them?

Their communication was great. They kept me involved and gave me what I wanted. They’re open to frequent feedback, which is important to me.

Are there any areas they could improve?

They quoted us a price at the beginning that seemed to go up as we went along. There may have been some miscommunication at the beginning of the process, but we feel like we did a good job explaining everything we needed. We ended up compromising on the price, but it was substantially more than the original quote.

Do you have any advice for potential customers?

Give a clear sense of what your project entails in the initial meeting. Make sure all the details are outlined and included in the quote.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    They were generally good at sticking to the schedule and tried their best to meet deadlines. There were a couple of times when we got pushback.
  • 4.0 Cost
    Value / within estimates
    In the end, the cost was comparable or lower than other quotes we received. The final cost was significantly more than their original quote.
  • 5.0 Quality
    Service & deliverables
    They made sure they gave me what I wanted.
  • 4.5 NPS
    Willing to refer
    I would almost certainly recommend them.

Web Development for Dating Platform

"The communication and one-on-one attention I received were beyond my expectations."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. 2018 - Sept. 2019
Project summary: 

Cider developed a website for a dating platform. Their team was also responsible for designing the site.

The Reviewer
 
1-10 Employees
 
San Jose, California
 
Not verified
The Review
Feedback summary: 

The website met the expectations of the internal team. Cider effectively communicates to ensure the product meets the needs of the client. Their team is attentive and professional.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Niche dating website

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cider?

Website development

What were your goals for this project?

To create a user friendly dating website

SOLUTION

How did you select this vendor?

After meeting in person I quickly knew Ilya was well suited for the project. And hired him on the spot

Describe the project and the services they provided in detail.

Website design and development

What was the team composition?

Yes.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Consistent communication was key in getting what I needed to be accomplished and Cider meets my expectations.

How was project management arranged and how effective was it?

It was arranged by ilya

What did you find most impressive about this company?

The communication and one on one attention I received were beyond my expectations. Highly recommended!!

Are there any areas for improvement?

None

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
Verification

Clutch verification provides an additional layer of data to help you make the right purchasing decsion of business services. Learn more

Verification Level
Gold
VERIFIED
Business Entity
Status
Active
Jurisdiction of Formation
California
ID
C3841879
Date of Formation
Nov 9, 2015
Last Updated
Mar 12, 2019
Payment & Legal Filings
Bankruptcy
No
Tax Lien Filings
0
Judgement Filings
0
Collections Count
0
Last Updated
Jul 19, 2019
Client Reviews
VERIFIED CLIENT REVIEWS
10
OVERALL REVIEW RATING
5.0
Source
Clutch
LAST UPDATED
September 23, 2019