Chulakov Global

BACKGROUND

Please describe your company and position.

I am the Chief Digital Officer of MegaFon

Describe what your company does in a single sentence.

MegaFon is a major mobile phone operator and telecom operator in Russia.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Chulakov Global to accomplish?

Create a great informative portal to attract new employees that conveys the corporate spirit and shows the company from different angles.

SOLUTION

How did you find Chulakov Global?

Referral

Why did you select Chulakov Global over others?

• High ratings
• Good value for cost
• Referred to me

How many teammates from Chulakov Global were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

All work, from content creation to development and technical support, was arranged by the Studio. Their specialists also integrated third-party job posting services into the portal so that job seekers' responses on other platforms would automatically appear in the company's database. A block with a voice message was placed on the vacancy page. There, key employees from different areas talk about the specifics of working at MegaFon and its principles.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

As a result, we have a large HR portal where job seekers can not only find out about open vacancies but also get to know the company's corporate culture and values. The project is constantly developing and gaining new entities, which is why we are still working together.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I would like to note that the whole team was really involved in the project; they were always in touch, promptly responded to changes, and offered great ideas.

What was your primary form of communication with Chulakov Global?

In-Person Meeting

What did you find most impressive or unique about this company?

We were impressed by the professionalism of the staff, their creative approach to problem-solving, and care for the client's needs.

Are there any areas for improvement or something Chulakov Global could have done differently?

We are satisfied with everything, we will be happy to continue working with the Studio.

BACKGROUND

Please describe your company and position.

I am the Senior project manager / Product owner of a bank

Describe what your company does in a single sentence.

Top Bank with a very strong inhouse software production

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Chulakov Global to accomplish?

• UI design
• UX design
• Design book creation

SOLUTION

How did you find Chulakov Global?

Referral

Why did you select Chulakov Global over others?

• Good value for cost
• Other

Describe the scope of work in detail. Please include a summary of key deliverables.

We developed an inhouse platform to manage financial indices and struggled with usability of the system in some critical points. At some point it became obvious that a lot of heavy financial tables and too complex navigations had to be improved and design book was expected to be produced as a guideline for future developments. At this stage of the project we decided to involve professional experienced UI/UX designer from Chulakov's team.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• % of UI forms approved by business customer

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team's response was very agile and constructive. Of course we happened to review priorities and the scope during the lifetime of the project, but it was always very professional and reasonable from Chulakov team's side. All the most critical and expected components were provided on time.

What was your primary form of communication with Chulakov Global?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Very client oriented management and professional specialists. They showed a proactive, agile, and flexible approach to the client's needs.

Are there any areas for improvement or something Chulakov Global could have done differently?

There's always a place for growth! I would wish Chulakov's team to become more experienced with every new project and continuously improve company's culture and work conditions to keep best professionals within the team.

BACKGROUND

Please describe your company and your position there.

I am the Company's Project Manager. «Mirpharm» Company – is an international group of companies with its own R&D centers and production facilities in Russia and in the European Union. We carry out full cycle pharmaceutical development projects in the territory of the Russian Federation and abroad.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Chulakov Studio?

In earlier times our Company was represented by an old business card website on a template which didn't correspond to the status of the organization. We wanted to develop a new one, thus we could increase credibility and loyalty to the brand.

SOLUTION

How did you select this vendor and what were the deciding factors?

We chose our contractor in reliance upon cases. The Studio impressed us with relevant working experience and provided us with excellent terms of cooperation.

Describe the project in detail and walk through the stages of the project.

The Studio allocated a team of specialists for the project — the team worked in strong collaborative relationships with the representatives of the Company. There were several design concepts developed, and we chose the most modern and daring among them. It was updated later, and as a result, a website with its own unique identity was created, which became a worthy Company's image.

Apart from the website itself, the Studio’s specialists also created 3D models of drug packaging, illustrations, icons and animations.

How many resources from the vendor's team worked with you, and what were their positions?

As far as I was aware, the team consisted of 8 specialists, but I was in contact with only one of them – the Project Manager

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Thanks to cooperation with the Studio, «Mirpharm» Company has increased its recognition on the Internet, as well as its conversion – the visitors started to spend more time on the website and became more actively interested in its content. Moreover, the Company has obtained a corporate identity which can be scaled in the future.

How effective was the workflow between your team and theirs?

Communication process with the Project Manager was comfortable and not complicated. He was in touch 24/7 on the telephone, email and messengers. We received full and complete replies to all the questions that we had.

What did you find most impressive or unique about this company?

We were impressed with the team’s creative approach to the task execution, outrageous design solutions and a high standard of performance.

Are there any areas for improvement or something they could have done differently?

We didn't have any problems working with the Studio.

BACKGROUND

Please describe your company and your position there.

I’m the Channel Marketing Manager at LifeScan Inc company. Our company is a manufacturer of self-monitoring tools for people with diabetes that enable patients to monitor their blood glucose levels.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Chulakov Studio, and what were your goals?

The Chulakov Studio designed a creative web banners for LifeScan Inc company.

SOLUTION

How did you select this vendor and what were the deciding factors?

Animated web banners had been developed as an effective advertising tool for attracting users' attention. The Studio's cases seem to our company resemble and cool, we've noticed a high level of creativity, combining clarity and simplicity, rather we wanted to create. During the process of working, I was pleasantly surprised by the speed of the team's work.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

Chulakov Studio developed an Animated web banner for us and resized it for a large number of sites. Additionally, Studio’s team have provided static banners using the following programs: Adobe Animate, Adobe Photoshop, Adobe After Effects.

How many resources from the vendor's team worked with you, and what were their positions?

This time the team consisted of 6 people. The Account Director helped manage the project at all stages, we are grateful for 3 banner designers who developed the case for us promptly.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Banners were accomplished in a short time, by expanding the project team. Accordingly, it has enabled us to prepare a project on time.

How effective was the workflow between your team and theirs?

Chulakov team is responsible for meeting deadlines and very attentive to the tiniest aspects. I would gladly recommend the team, for this reason.

What did you find most impressive or unique about this company?

The most impressive thing I find is the creativity and out-of-the-box thinking of the team. The project's concept created by the specialists reflects us, it is very refreshing and attractive for customers' attention.

Are there any areas for improvement or something they could have done differently?

We are delighted to collaborate with Chulakov Studio.

BACKGROUND

Please describe your company and your position there.

Center-Invest is the only bank in the South region of Russia that has a rating from the international agency Moody’s Ba3 and is included in the TOP-55 reliable banks in Russia according to Forbes. Our mission is a stable bank for the South of Russia. I am a Project Manager for the development of a mobile application for our clients.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Chulakov Studio, and what were your goals?

Development of a mobile application for our customers, aimed to improve the experience for current customers and attract new ones.

SOLUTION

How did you select this vendor and what were the deciding factors?

Our company approaches the choice of a contractor thoroughly. Chulakov Studio was chosen on a tender basis.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The project required in-depth analytical work. The first step was business analytics. The Studio's specialists worked in our offices, deeply immersing themselves in our processes, studying what we want as the end product, creating a list of screens with functionality descriptions. Usually, after analytics goes the stage of UX-architecture, but it was important for us to draw up a design concept beforehand.

The Studio cut a deal and we concurrently created a design concept and worked on UX-architecture. In terms of analytics, the Studio was not just a performer, but also acted as a product owner — the specialists convinced us what needs to be done, why exactly this way and not otherwise. We wanted to get a wow effect.

How many resources from the vendor's team worked with you, and what were their positions?

Designers, Project manager, UX-analyst, Art Director, iOS and Android Developers, Backend Developers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

First we received positive feedback about the mobile application from the bank employees. Later we’ve brought out a soft-launch for clients. Now we still are collecting feedback from our users. For sure we can say that together we have achieved a wow effect.

Describe their project management style, including communication tools and timeliness.

I would like to note the efficiency and speed of communication. Task managers, of course, provide clarity in work processes, but a simple messenger brings speed and simplicity to communication.

What did you find most impressive or unique about this company?

Our team was fascinated with the Studio’s analysts. Thanks to them, this part of the work was incendiary and useful. The design team has offered interesting design solutions. They understand, modify, and give the result that we ourselves would achieve after some time. The title of the leading design studio is explained.

Are there any areas for improvement or something they could have done differently?

We are pleased to work with the Chulakov Studio and are ready to recommend it. But there were unplanned changes of management and development units during the project.

BACKGROUND

Please describe your company and your position there.

I’m a Senior Product Manager at Yandex — the most-used search engine in Russia and the fifth most popular worldwide

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Chulakov Studio, and what were your goals?

The Chulakov Studio was chosen to design and develop a platform for logistics — plan routes for couriers and follow them online.

SOLUTION

How did you select Chulakov Studio and what were the deciding factors?

Based on the tender results

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The project was constantly changing during development — branding, treatment of the B2B product, etc. Studio’s specialists quickly adapted changes to our product.

How many people from the vendor's team worked with you, and what were their positions?

Designers, Project manager, UX-analyst, and Art Director. All communications were held with the Project manager and she was great.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Now all marketing campaigns are directed to the website, the conversion became better. The main goal was to receive new orders and we are receiving them.

Describe their project management style, including communication tools and timelines.

I felt that I’ve been cared for. The team was really interested to create the product at its best, responded to all comments, heard wishes and offered solutions, and the Project Manager was answering promptly regardless of the time and day.

What did you find most impressive or unique about this company?

There were 2 cases where I gave deep respect to the Studio. First, when I’ve been communicating with the Project Manager out of her working time and regardless of her exhaustion she was always replying promptly, being polite and understanding.

The second story was when we applied changes to the web design and the designer demanded a meeting to defend the product from the perspective of usability and the design. That is something that says a lot about responsibility about end product.

Are there any areas for improvement or something they could have done differently?

Everything was great, there was only one question in terms of budget for this project.

BACKGROUND

Please describe your company and your position there.

I am the Head of Product at The FSK Group Co. — one of the largest construction companies in Russia. According to Forbes, it is in the top 10 of the most reliable developers in the country. We form a new content of the quality life of citizens.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Chulakov Studio?

It all started with our main goal — change the positioning by re-designing our current website and give it a stylish look. The task was accomplished successfully and we continue our cooperation including technical support from the Studio.

What were your goals for this project?

We set ourselves a goal, aiming to change the positioning and move from the comfort class to the business class. It was not only about the premium look of the new website but also about increasing conversion in general.

SOLUTION

How did you select Chulakov Studio?

First, we identified a range of potential contractors, then sent everyone a test task. As it is already clear, the Studio's specialists coped with it at their best.

Describe the project in detail.

What can be said about the workflow itself — on the one hand, the team did not just take the problem into work and do it "accordingly to the instructions", but dived deeply into the issue and offered various solutions.

On the other hand, all fundamentally important moments for us have been completed. I would also like to note that the specialists were always in touch and made the changes promptly.

What was the team composition?

Designers, Project manager, UX-analytic, and Art Director. All communications were held with the Project manager and Account Director.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The results of the work speak for themselves. While earlier the main traffic came to landing pages, now, based on the results of several A/B-tests, we see that the conversion is even. This is a significant result for us, thanks to which there is an understanding of the direction of further growth.

We are ready to recommend the Chulakov Studio to our colleagues, and we ourselves continue to work together. Having tried something good, you want to come back to it.

How effective was the workflow between your team and theirs?

All communications were held promptly, there were no misunderstandings from both sides. The team grasped tasks quickly and performed the way we saw them.

What did you find most impressive about this company?

The team. They went to the bottom of the product to have a deep understanding, delivering a stylish product.

Are there any areas for improvement?

The only wish — it would be more convenient for us to communicate through different task manager.

BACKGROUND

Please describe your company and position.

I am the Head of Mobile Banking

Describe what your company does in a single sentence.

Banking

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Chulakov Global to accomplish?

• Redesign Mobile Banking App

SOLUTION

How did you find Chulakov Global?

Online Search

Why did you select Chulakov Global over others?

• High ratings
• Pricing fit our budget
• Great culture fit

How many teammates from Chulakov Global were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Redesigned the entire app. Coolly separated the unauthorized and authorized zone. Also helped to rethink the UX. Were very responsive and helped improve the bank's design work. Very happy with their work

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Now their redesign is being implemented by a team of developers. But expectations are very high

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was done on time, even after full payment they helped with counseling.

What was your primary form of communication with Chulakov Global?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed with their personal approach.

Are there any areas for improvement or something Chulakov Global could have done differently?

I'm fine with it.

BACKGROUND

Please describe your company and position.

I am the Operations Manager of Merchconnect Studios

Describe what your company does in a single sentence.

Custom Clothing and Merch Provider

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Chulakov Global to accomplish?

• Redesign our website
• Add new features to our website

SOLUTION

How did you find Chulakov Global?

Clutch Site

Why did you select Chulakov Global over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from Chulakov Global were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Business Analytics & Full Website Redesign - Helped redesign the entire website including adding key website features, business logic implementation, and analytics.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increased sales performance and Higher website traffic

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very responsive and understood our needs. They were punctual and accommodated any of our requests.

What was your primary form of communication with Chulakov Global?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They were very knowledgeable and skilled in UI/UX and development. They know how to work well with our developers and had great communication throughout the project.

Are there any areas for improvement or something Chulakov Global could have done differently?

None.

BACKGROUND

Please describe your company and position.

I am the Head of Product of VTB Business Connect

Describe what your company does in a single sentence.

VTB Bank — one of the leaders in the financial services market.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Chulakov Global to accomplish?

• To develop a platform that would automate the activities of entrepreneurs and allow them to easily manage all the services from their personal account.

SOLUTION

How did you find Chulakov Global?

• Referral

Why did you select Chulakov Global over others?

• High ratings
• Great culture fit
• Referred to me
• Company values aligned
• Other

How many teammates from Chulakov Global were assigned to this project?

15

Describe the scope of work in detail. Please include a summary of key deliverables.

Based on our design and analytics, the Studio specialists designed and implemented a fast and responsive SPA application. Then they integrated it with the backend based on a RESTful API. Close interaction with the Studio's backend development team helped create a unique product that solves business problems online.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

High user ratings

Describe their project management. Did they deliver items on time? How did they respond to your needs?

A dedicated team worked with us, which was very convenient because everyone was fully immersed in our project. Specialists were always in touch and promptly made changes. Team leaders were also involved to control the process.

What was your primary form of communication with Chulakov Global?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Most of all, we liked the fact that the Studio has client-oriented management and a great team of professionals. We were also impressed by the impressive experience in design architecture.

Are there any areas for improvement or something Chulakov Global could have done differently?

We are completely satisfied with Chulakov Global's work and would recommend it to our colleagues.