Hi-end Product Design & Front-end Development

We are Chilid, a web agency that challenges user-centered design with bespoke development.

Our Customers love working with us because we precisely transform real-life experiences into the web. Even though most of the time we are not in their office, our process enables the communication as if we were always there.

Unlike other agencies, we don’t focus either on graphic design or on technology. Our focus is on both, as we believe both are super important. It's been our lifeblood for more than 9 years and customers appreciate our high-raised bar of what they should expect from us.

 
$10,000+
 
$50 - $99 / hr
 
10 - 49
 Founded
2009
Show all +
Gliwice, Poland
headquarters

Portfolio

Key clients: 
  1. BlaBlaCar
  2. Virgin
  3. Corel Corporation
  4. Oneida Ltd.
  5. BNP Paribas Real Estate
  6. Takamol Ltd.
  7. Tauron 
  8. Cole&Mason

Growing Companies, Government, Web Products

BlaBlaCar

During over a year of remote cooperation with the BlaBlaCar startup, we created various high-quality products. As an augmented team - immanent part of the client's team, we could fully engage in the products being created and act much more efficiently than as an external team. Our goals were based on keeping high-quality results across all fields; starting from general tasks like business and functional research and tracking trends on to very strict works like design, code implementation, and maintenance. 

See case study

Polco.us

MVP, WEB APP DESIGN AND FRONTEND, MOBILE APP UI/UX

Politics without the noise - Smart, insightful, respectful, transparent politics. POLCO is a unique platform that allows people to vote, give their opinions, and comment on policies by meeting them in the online spaces they choose: websites, blogs, emails, mobile applications, and embedded or independent widgets. The uniqueness of that product is as well its concept as the team behind - collectively the team has worked at Amazon, Google, overseas military bases and embassies, in the oil fields, at the White House, in banks, hospitals and public policy advising. 

Cooperation based on Scrum and one team in three countries connected by Slack, Skype and Jira - everybody with one goal to create the MVP within 7 Spints with the best practices known. Our UI design and front-end development passed first testing phase - Harvard university students opinions were quite uplifting: "Everyone at...

Practitest App with a new Online Presence

WEB DESIGN AND FRONTEND (WEBSITE, WEB APP UX IMPROVEMENTS)

We focused on the usability and product vision. By using modern front-end solutions, we went into a higher level of presenting the product. By following our process path – we conquered the business goals and created the best product website. Target users of this app are Q&A testers, especially from the United States.

See case study

Corel Discovery Center

INTERFACE CONCEPT AND RE-DESIGN

Brand new idea, UI & UX design of the Discovery Center – Corel.com section dedicated for knowledge hunters.  This project is a part of an overall strategy of rebuilding Corel.com website to enhance its usability and improve conversion. We supported our client in the new brand idea modelling, with an emphasis on creating an online space of knowledge exchange for active community. We decided to expose extremely wide range of tools, tutorials, articles and hints which in an earlier version of the UI were invisible. Information architecture re-building features an exceptionally broad base of knowledge and above all, changing user experience.

Scope of work: Interface Design, Architecture, Wireframes, Graphic Design, Content Management.

See case study

Spa Monkeys Hong Kong

LONG TERM COOPERATION - E-COMMERCE + WEB APP FROM SCRATCH+ MARKETING WEBSITES

We support our cleint with all internet environment creation: e-commerce, website, catalogue and blog. Scrum approach allows us to iterate quickly and provide each sprint new valuable features and improvements. 

E-COMMERCE WITH ADDITIONAL FEATURES

The goal was to build a fast and efficient e-commerce. We used a modern technology stack – the Shopify e-commerce platform, giving us the opportunity to create a fully-featured online store, custom tailored to the needs of the specific user.

See case study

Designing yacht booking app

We built the app with collaboration with BoatBooker which is a software solution designed specifically for the nautical industry. It is based on actual needs of charter agencies, fleet operators and sailing fans all over the world. Whether you're looking for solutions for your app, website or your office business, we are confident that BoatBooker will exceed your needs and expectations like it did on Eres Yachting project, and many times before. Thanks to that solution we could delivered final product to our client faster.

See case study

Showbiz Models App

BESPOKE BACKEND APP WITH THE RESPONSIVE UI 

Tailor made software with chic graphic design: Showbiz Agency new web application is made for models and hostesses who are looking for a job and the clients who want to hire them. Our main goal was to replace the old app with new, fresh approach, suitable for target user.

Concept, User Experience, User Interface, Graphic Design, PHP Symfony, JavaScript, Maria DB

See case study

EZYCount - Online Accounting App

WEB APPLICATION INTERFACE AND WEBSITE

Between Poland and Switzerland we've set a bridge of cooperation on the goal to build easy and cost-effective accounting management application. The Client spent a month in our office, giving us all knowledge, vision and business goals - everything what is needed to create iteratively a web application and website promoting it worldwide.

Fargotex RWD Website & Catalogue

RESPONSIVE WEBSITE AND E-COMMERCE CATALOGUE

This e-commerce catalogue arose from the need for a new brand identity and products’ highlighting. We took care of the rebranding process, graphic design and all business goals which were focused on the better presentation of the Client’s offer. The multi-device website will delight all lovers of beautiful interiors and textiles.

Scope of work: Re-branding Concept, Interface Design, Information Architecture, Wireframes, Graphic Design, Wordpress, PHP, JavaScript, sass, HTML5

See case study

Virtual Tabletop - Oneida

ANGULAR.JS SINGLE PAGE APPLICATION

Our innovative Virtual Tabletop angular.js application is a fully customizable tool that will put you firmly in the diner’s seat. It allows you to mix and match Oneida's dinnerware and cutlery ranges, creating a complete customizable place setting to help you choose the products that will work best for your operation. 500 products, a goodly amount of variations and categories closed in simple backend software with the amazing skin.

Angular.js, SPA, PHP Silex, HTML5, PureCSS, JQuery

See case study

Various Web Products for Arabia Clients

We built a platform with the main goal of galvanising the small business market in Saudi Arabia. Facilitating the shift from local selling points only to an e-commerce system is one side of the coin. The other side is to introduce social commerce to the already huge social media market in Saudi Arabia, such as Twitter, WhatsApp, and Instagram. 

Case study study

Cryo

We had to think about user as a business owner who wants to advertise his services in the most effective way. We also had to remember that user can be a person who looks for the best cryo therapy and there's a lot at stake in that search: human health. We provided an app with a catalogue of services, review and rating system, booking… And we still have some ideas to put in this product.

Brass Willow

As a user you want to become a professional Scrum Master to support your team in developing awesome products. Select your training from the offer, sign up, pay using PayPal, receive your invoice and important informations about your training via e-mail and wait for automatic reminders the week and the day before the training date.

Heartpace

Heartpace is a challenging project for us because of a Swedish client with an exceptional sensing about design. The goal is to improve his existing website to show the real value of the product.

Virgin Radio Oman

We got only three weeks to create three MVPs. The first one was a single page application with a lot of useful features like news, dynamic schedule or a radio player. In the same time, we developed two mobile apps: one for iOS, one for Android.

Numera Lightning

That's why it was quite an experience to create an interactive catalog. Using Shopify software-as-a-service we were able to swiftly create a performing and modern catalog of unique sconces.

Cole & Mason Seasining School

TASTY RESPONSIVE WEBSITE, INTUITIVE ADMIN PANEL

Seasoning School is an online guide with full of tasty graphic. This Responsive Web Design Website with well-organized set of tiles make this website easy to find desirable recipe and designed kitchen equipment to prepare the dishes.

Scope of work: Interface Design, Architecture, JavaScript, HTML5, Sass, Wordpress

The FEW

FRONTEND DEVELOPMENT

Business information, portfolio and presentation for the one of Malmö's largest communications agencies. Frontend development and implementation of their new website.

Scope of work: Frontend development, implementation, HTML5, Sass, JavaScript, jQuery, Wordpress bespoke admin panel

Reviews

Sort by

Web Dev for Education Platform Company

"The interface design is amazing, thoughtful and clean."

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Jan. 2018 - Ongoing
Project summary: 

Chilid Agency provided web development services, working on the design, front-, and backend of a software solution. They worked on the dashboard, payment system, and database involved.

The Reviewer
 
11-50 Employees
 
Hong Kong
Bell Lam
Sales and Marketing Executive, HK Engage
 
Verified
The Review
Feedback summary: 

Customers already using the platform are happy with it, and any outstanding bugs or issues are quickly addressed by the Chilid team. They provided innovative and interesting ideas throughout the development process, while always performing well.

BACKGROUND

Introduce your business and what you do there.

I'm the sales and marketing executive of HK Engage. Our company designs learning solutions for Hong Kong learning centers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Chilid Agency?

We wanted to create a software solution for learning centers, and hired them to develop it.

SOLUTION

What was the scope of their involvement?

They provided designers and front- and backend developers for our work. They developed our web platform by customizing the source code, making it easy to make changes every time.

The platform has a register and login page. After logging in to the system, users have access to a dashboard, similar to a timetable. We also have a database for students and teachers, where they can see personal information, current lessons, and so on. We also have a parents’ database, which can display invoicing for the children they have enrolled.

Finally, we have the payment part, where users can see their payment status. Users can also preview and download invoices, and see a history of changes made to their accounts. All the data can be imported and exported.

What is the team composition?

They have assigned a scrum master and move of the time I was directly working with the whole team.

How did you come to work with Chilid Agency?

They were introduced to us by a friend of my boss, who’d hired them in the past for some projects.

What is the status of this engagement?

We started working with them around January 2018. They’re continuing to work on enhancements and bug fixes.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We haven’t finished building our system, so there are still some minor bugs to fix; some of our clients had their information inputted incorrectly, for example. The platform is becoming more and more stable with their assistance. It’s also user-friendly, and it’s available in both Chinese and English. The interface design is amazing, thoughtful and clean.

They brought ideas on how to make the product better, some of which were amazing. They’ve allowed us to minimize time and cost, while still getting what we want. They are a professional team with a short response time. They're the best team I have ever worked with.

How did Chilid Agency perform from a project management standpoint?

We mainly communicate in Slack, and we have a backlog of tasks in Jira. We’ve been working well with those tools. They provided clear time estimates and the general performance was very good.

What did you find most impressive about them?

They respond really fast and I’ve felt comfortable working with them. Every time we identified a bug, we could post it in the backlog. They are well organized with the whole process. Sometimes we will request that they fix an urgent bug and they are able to fix it in a matter of hours, which made our customers happy.

Are there any areas they could improve?

It would be better if they run the testing and fix bugs before asking us to review an update.

Do you have any advice for future clients of theirs?

Communicate more with them. A lot of things become simple to solve when there is direct communication.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    They’re amazing, but there is room for improvement.
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Dev & Design for Telecom Solutions Company

"[Our peers] liked the design of the site and consider it to be modern."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Dec. 2017 - May 2018
Project summary: 

Chilid Agency provided web design and development services, working on a WordPress CMS and providing a complete refresh of the digital platform's design and integrations.

The Reviewer
 
51-200 Employees
 
Stockholm, Sweden
Christian Ledin
Market Director, Digipro
 
Verified
The Review
Feedback summary: 

The new platform is high-quality, improving its design and features, and creating a stable product. The team was organized, managing the project's execution carefully, and communicating smoothly throughout.

BACKGROUND

Introduce your business and what you do there.

I'm working for a software company specializing in the telecom and electricity business. I'm the go-to-market director, working on opening the company up globally.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Chilid Agency?

As part of our globalization activities, we recently wanted to rework our website.

SOLUTION

What was the scope of their involvement?

They created a completely fresh design for our website. We developed new content for it, which was transferred to the old one. We kept the original logotype, but they reworked everything else in terms of design. We also made integrations with other systems we had in place. The CMS is WordPress.

They haven’t provided any digital marketing services at this point. They did make some basic SEO adjustments, but nothing on a deeper level.

What is the team composition?

I was the project manager and product owner on our side, working with a development and design team from their side. There was a designer, two developers, and a part-time scrum master.

How did you come to work with Chilid Agency?

I was initially approached by their CEO through LinkedIn around a year ago. She offered their services, so we had a call. She said that their Polish company was as good as a Swedish one in terms of design, but with more competitive prices, relative to typical Swedish web companies.

I'd worked with outsourced partners before, so I thought it was a good idea. We also have a sister company in Poland, so I was quite familiar with the technical knowledge there. It was a matter of seeing if their design capabilities would be as good as what I was used to. I was pretty confident that they could measure up in terms of development.

How much have you invested with them?

The cost of their work was around €40,000 [$46,485 USD].

What is the status of this engagement?

We started working with them in December 2017 and finalized the project in May 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We've gone from having an old, not-so-good digital platform, to having a quite good digital platform—one that is prepared for another caliber of digital marketing.

We've just gone live with the next version of the site and have many other things to bring onboard. We aren’t putting any kinds of measurements in place at the moment, but we're prepared to push the start button, and we will definitely be doing it later on.

For now, we’ve received verbal feedback from our peers. They’ve liked the design of the site and consider it to be modern. I believe that it’s been a success for our company, at least internally. Compared to what we usually work on, this hasn’t been a very complex solution. It’s a stable product that will fit our needs.

How did Chilid Agency perform from a project management standpoint?

They're an organized group and they stick to their commitments. They're very good in terms of execution.

There are many means of communication available, including phone and online platforms, which they utilized well. We mostly communicated over web calls, and we track the project using a software platform. Everything was web-based and easy to use.

What did you find most impressive about them?

They were professional and they had a high drive throughout the project. They were in the driver’s seat and knew what they were doing. Overall, they're an organized team.

Are there any areas they could improve?

I got the impression that they're a young company. They will learn that they need to listen a bit more to what customers want and don't want. They could improve the way in which they extract from the customer what the expectations are, but it is tough to do.

Do you have any advice for future clients of theirs?

Experience with modern project management, such as agile platforms, can ease everyone’s work. They're an up-to-date company, so if you know the field, it will be quite easy; if you’re not, it can take some time.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    Relative to Sweden, which is a quite expensive market.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I have already started to recommend them. Chilid is a brilliant company.

Web Design & Dev for Media Channel Platform

“The skilled product business owners will guide you through the whole journey.”

 

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
June 2017 - Ongoing
Project summary: 

Chilid Agency built and implemented a WordPress site and mobile apps for Android and iOS. They wireframe and workshopped designs. The site includes SHOUTcast live streaming and Google DoubleClick for Publishers.

The Reviewer
 
11-50 Employees
 
Oman
Product Owner, Cross-Platform Company
 
Verified
The Review
Feedback summary: 

Users and internal stakeholders gave exclusively positive feedback on the responsive platform and mobile apps. The team worked efficiently to meet strict deadlines. A thorough design phase brought the initial concept to life. The two development teams worked in synergy to deliver uniform products.

BACKGROUND

Introduce your business and what you do there.

I work for a unique cross-platform of radio, outdoor, publishing, and digital media channels. We offer our partners strategic and cost-effective media choices.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Chilid Agency? 

We were introducing a new brand into our product portfolio and wanted to target the millennial demographic. We hired Chilid Agency to develop a website and mobile apps with a fresh, appealing design.

SOLUTION

What was the scope of their involvement?

Chilid Agency designed, developed, and implemented a responsive website with corresponding iOS and Android apps. We released the platform in three phases over several months. The team proactively developed a viable plan to deliver and implement the final product. During phase one, we needed to build a basic platform and mobile apps by our radio channel launch date. They managed minute aspects of design and development.

We help workshops to develop the direction and formulate the features and design. Designers created mood and vision boards, wireframes, prototypes, and mockups. The web app team implemented the WordPress site. It features SHOUTcast live streaming and a Google DoubleClick for Publishers (DFP) for ad management. The Android and iOS teams coordinated to produce uniform content and UX for both versions. We’ve completed the first launch so far. Subsequently, they’ve added several enhancements to maximize functionality.

What is the team composition?

The product business owner was instrumental in assembling the team. It initially included more than 8-10 resources so we could meet a challenging deadline. I deferred responsibility for this selection process since I lacked insight on individual competencies. We scale the team based on fluctuating requirements. I provided minimal direction about expectations. They took full responsibility for assembling the solution.

How did you come to work with Chilid Agency?

After clarifying the scope, we listed potential vendors found through Google. Set criteria included websites, online and social presence, references, clients, and finished product designs. We contacted the four most promising vendors to discuss our project brief and pricing. Chilid Agency was the best option based on design implementation, project approach, delivery timeline, cost, UX/UI expectations, and use of cutting-edge tools.

How much have you invested with them?

We’ve spent around $30,000 so far and are due to invest an additional $20,000.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The product launched a few days ago, so we’re still evaluating quantitative data. We’ve received nothing but praise thus far for the product from both end users and our in-house team. Chilid Agency performed better than most vendors we’ve used for similar projects. They took ownership of the product as if it were their own. The team took a hands-on approach, worked autonomously, and required minimal oversight.

How did Chilid Agency perform from a project management standpoint?

Chilid Agency’s product business owners and scrum masters supervised the team to ensure adherence to sprint deadlines. Slack, Basecamp, and Jira helped us organize the project. They used InVision for prototyping. We limited email correspondence to scheduling. Our meetings took place over Skype, Appear.in, and Google Hangouts.

What did you find most impressive about them?

I admire their organized methodology. At several stages, their work made me feel confident I’d chosen the right partner. Their constant feedback at the micro level provided tremendous reassurance. Frequent updates let our management and in-house team easily track progress.

Are there any areas they could improve?

Chilid Agency uses a time and material budget model that was hard to digest. Their vague estimate was disconcerting, especially since we had no input. Thankfully, they’ve since promised to deliver within our fixed budget. They use a rigid system to plan, estimate, then allocate resources. It works 95% of the time but doesn’t account for emergency requests.

Sometimes they were hard to contact. They rely heavily on tools that can easily be filtered or switched off. It wasn’t always possible to call them about escalating urgent problems. They struggled with turnaround for time-sensitive, ad hoc tasks. Ultimately, they delivered on time and beyond this scope. Team members even worked late nights and weekends as needed.

Do you have any advice for potential customers?

Chilid Agency provides thorough support for inexperienced buyers. Their approach is simple to follow. The skilled product business owners will guide you through the whole journey.

5.0
Overall Score They were excellent.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    I’d rate them five for the value we received and three for actual cost. It’s substantially higher than most vendors.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I’d refer them to clients with sufficient budget resources.

E-Commerce Website for Niche Lighting Supplier

“We were immediately impressed by the scope and sophistication of their work.”

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Mar. - Oct. 2017
Project summary: 

Chilid created a website featuring innovative lighting products. The team worked on all aspects of development, from frontend design to QA testing.

The Reviewer
 
1-10 Employees
 
Baltimore, Maryland
Marketing Manager, Lighting Manufacturer
 
Verified
The Review
Feedback summary: 

Chilid’s work helped increase brand awareness, while their input and process influenced business strategy. Their meticulous project management and exhaustive discovery process contributed to great results.

BACKGROUND

Please describe your company and your position there.

I work for a newly launched company that provides interior lighting fixtures for condominiums and hotel construction projects. I am responsible for overseeing operations and marketing.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Chilid Agency?

We engaged Chilid to design and develop a website to promote our products. Since the brand was entirely new, we were starting with no pre-existing reference points or sites.

What were your goals for this project?

Due to the innovative and unique nature of our products, we required a website that sufficiently explained what they are. Furthermore, the website needed to be a self-service destination. We wanted our customers to return time and time again to view the product lineup and obtain pricing and technical details as required.

We approached the project with a lean start mentality, with the goal of going live as quickly as possible. Finally, we wanted a website that was easy to use and pleasing to the eye, since our target customers usually work under tight deadlines and have a keen sense of aesthetics.

SOLUTION

How did you select this vendor?

Initially, we did an exhaustive search of other websites that we admired in order to trace back to their creators. When we discovered Chilid’s portfolio, we were immediately impressed by the scope and sophistication of their work. We were further encouraged by our preliminary discussions as they clearly held themselves to a high level of professionalism and listened openly to our objectives and questions. After reviewing their proposal, we felt that the cost estimate was very fair.

Can you go into detail about the services they provided and the scope of the project?

Chilid designed and built an entirely new website for our company. The project started with workshop sessions that helped us refine several key aspects of our brand. From this shared understanding, they began to swiftly create several designs that were presented to us in variations to select and modify. This was followed by development and programming work. It was quite exhaustive as the website involved several plug-ins and modifications on the Shopify storefront. Once the site construction began, we were involved in the debugging and testing process. Their team quickly made final adjustments prior to launch.

What was the team composition?

The first contact we had was with the business owner, with whom we discussed the scope of the initiative and negotiated the agreement. We were introduced to the designers, programmers and the Scrum master during the first workshop session.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Without the website, our company essentially would not exist. The project guided us through core matters such as pricing, marketing strategy, product development, and so forth. Now that the soft launch is complete, we now have the opportunity to start our promotional efforts.

How was project management arranged and how effective was it?

We were truly impressed with the rigor of their project management techniques and procedures. The Scrum master was the primary enforcer of the plan within Jira, while the entire team utilized Basecamp for ongoing communication. We had direct communication with each team member throughout the project. I found that the team was very transparent with what was involved to achieve certain tasks and proactive in preventing unnecessary delays. If there was a concern or challenge to be managed, we would work directly with the business owner or Scrum master to formulate a solution.

What did you find most impressive about this company?

From the start, Chilid took on a collaborative role to help us achieve excellent results. We never felt that we were just a customer or that they lacked enthusiasm. They demonstrated a true desire to understand and support our business objectives, and this translated into the quality of work they produced. Beyond these qualities, they are also true experts in design and web development.

Are there any areas where they can improve?

The only issue we encountered was that a few edit requests discussed within Basecamp did not get implemented, which we discovered in the testing phase. They made those revisions before launch, but it did cause a short delay. Eventually, we employed a spreadsheet to track required changes. We should have done this earlier in the process, as there were aspects discussed in the early design phase that had later implications but were forgotten.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Despite being on different continents, we never had any issues with scheduling.
  • 5.0 Cost
    Value / within estimates
    They provided excellent value.
  • 4.5 Quality
    Service & deliverables
    They were swift, thorough, and highly professional.
  • 5.0 NPS
    Willing to refer

Website Development for Blockchain Software Startup

"They put a lot of thought and strategy into their process."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Dec. 2017 - Feb 2018
Project summary: 

Chilid built a website designed for enterprise marketing. Discovery phases, wireframes, and high-fidelity prototypes aided development on Netlify CMS. Recently launched, the site is hosted on GitHub.

The Reviewer
 
11-50 Employees
 
San Francisco, California
Stuart Farmer
CEO, Lamden
 
Verified
The Review
Feedback summary: 

The site features both impressive content presentation and complex functionalities and thus got positive feedback. Chilid's streamlined development and timely responsiveness went beyond expectations. 

BACKGROUND

Introduce your business and what you do there.

I’m CEO of Lamden, a crypto currency tech company that develops open source software for enterprises. We help other developers get into the crypto currency space.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Chilid Agency?

I hired them to build and develop our marketing website.

SOLUTION

What was the scope of their involvement?

The first step was an eight-hour discovery phase held over multiple sessions. They had a process to identify our site’s persona and visitors, which influenced our initial concept for the homepage. The team then held brainstorming sessions and provided wireframes and high-fidelity prototypes.

Next, Chilid presented two options: WordPress or Netlify CMS. They strongly suggested the latter because it made sense for the project’s limited scope. Once the site went live, we only planned to change text and pictures; there wasn’t need for the complex plugins found on WordPress. In the end, we decided to develop on Netlify CMS and host on GitHub.

The site went live this month. At our request, they added last minute features just prior to launch.

What is the team composition?

The team included: a project manager, one designer, two developers, and another manager that oversaw their internal organizational strategy. I communicated with every team member.

How did you come to work with Chilid Agency?

I found them on Clutch. I had tried to engage them as subcontractors because I was impressed by their work, but the price points weren’t right for those projects. However, it made sense to hire them for this venture.

How much have you invested with them?

We spent between $13,000 – $20,000.

What is the status of this engagement?

Work started in December 2017 and development wrapped in February 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Everyone loves the result. As a marketing website, the impressive presentation of content elevates its sophistication. The homepage has rather static content, but the whole site has great complex functionality. That combination of form and function makes our company appear highly professional.

How did Chilid Agency perform from a project management standpoint?

They put a lot of thought and strategy into their process. The discovery and brainstorming sessions were very helpful.

Chilid set up dedicated Basecamp, Jira, and Slack channels. Their individual team members were always available on these platforms. They used a ticket system to review progress, but also pushed me to follow through quickly. The team wasn’t comfortable moving forward without knowing their work met my expectations.

We also held weekly video conferences to go over sprints. The developers completed them at an impressive pace.

What did you find most impressive about them?

They executed work cleanly throughout development. I knew the status of everything, which made me feel secure about deliveries. As a developer, I know it’s sometimes necessary to be lenient with deadlines, but I never had to be with Chilid. Everything was streamlined and on point.

Are there any areas they could improve?

Honestly, I’m completely satisfied with everything. I was mindful that we’re on the Pacific Coast and they’re in Poland, but the time difference wasn’t a problem. In fact, I chose them in part due to Poland’s highly reputable work culture.

Do you have any advice for potential customers?

Let them work in their element; don’t micromanage. Some clients have trouble letting go of control, but they should do just that for Chilid.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They said what they would do and they did it.
  • 5.0 Cost
    Value / within estimates
    The price point is lower than other markets for comparable services and quality.
  • 5.0 Quality
    Service & deliverables
    I feel really satisfied with everything.
  • 5.0 NPS
    Willing to refer
    They've earned a lot of awards. The price and quality are also great for startup clients.

e-Commerce Platform UX for Government Company

“They have good ideas, and they understand me quickly, so there’s no need to explain things multiple times.”

Quality: 
4.0
Schedule: 
4.0
Cost: 
3.5
Willing to refer: 
5.0
The Project
 
Confidential
 
Mar. 2016 - Ongoing
Project summary: 

After consulting a business analyst, Chilid provided frontend design and development for a marketplace intended for small and medium businesses. The engagement is ongoing.

The Reviewer
 
201-500 Employees
 
Saudi Arabia
Head of E-Commerce
 
Verified
The Review
Feedback summary: 

Chilid easily grasped project requirements and recommended design options that improved user experience. The final design has received positive feedback from senior executives and the internal UX team. While Chilid missed some minor details, the team’s overall output has been satisfactory.

BACKGROUND

Introduce your business and what you do there.

I am the head of e-commerce for a semi-government company. We are working on some initiatives. One of them involves building a marketplace for home-based businesses and small and medium enterprises.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Chilid?

We were looking for someone to design the marketplace. They needed to take care of the UI/UX [user interface/user experience] and the system in general.

SOLUTION

What was the scope of their involvement?

Initially, Chilid worked with our business analyst. After they discussed the features and functions we wanted to add to the system, Chilid provided several options. They gave excellent designs and enhanced the UX for some of them. The design we chose was adaptive and dynamic. Chilid then worked on the functional design for the homepage, messaging center, store page, product page, filler page, invoice, and the rest of the website.

What is the team dynamic?

I remember that we worked with 2 people from their design team. The other team focused on development, but I don’t remember how many they were.

How did you come to work with Chilid?

Initially, we considered 2 companies. We were working with their sister company, who we reached through Clutch, and we found them to be professional people. When we met with Chilid, they showed us some designs and samples. We then agreed to work with them.

What is the status of this engagement?

We started working together March 2016, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I am satisfied, and my VP is satisfied as well. If it has passed our UX team, that means it’s okay. I don’t have the information right now.

How did Chilid perform from a project management standpoint?

During the development phase, we had daily meetings. Our communication is okay.

What did you find most impressive about them?

They have good ideas, and they understand me quickly, so there’s no need to explain things multiple times. They are good at understanding our requirements and plan. In particular, Bartek [Digital Product Designer, Chilid] is really dynamic, flexible, and supportive.

Are there any areas they could improve?

They can do better in evaluating the design and paying attention to detail. Some small points are out of alignment. But in general, they are good.

4.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 3.5 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Corporate Site Dev & Design for Tech Consultancy

"[I]t was good to work with someone who knew the project and whose professional skills I very much valued."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Feb. 2017 - Ongoing
Project summary: 

Chilid assisted in branding, website design and development, and creation of marketing strategies and materials. They also helped integrate payment portals like PayPal into complex, custom registration systems.

The Reviewer
 
1-10 Employees
 
Confidential
Michal Fopp
Product Owner
 
Verified
The Review
Feedback summary: 

Chilid is a highly productive and reliable team. There have been few, if any, errors or issues in their contributions, and they collaborate effectively despite being abroad. They are working with internal teams to increase transparency on both sides, and communication has improved over time.

BACKGROUND

Introduce your business and what you do there.

I am the product owner of marketing for Brass Willow. In short, we guide organizations in order to make products happen. We are a strategy consulting company, mainly dealing with scrum, Agile, and lean methodologies and techniques. We are very much concentrated on product development, design, and process. We help our clients with development matters, and have also used Chilid during the very early stages of our company’s existence in order to learn a bit about agility and product development.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Chilid?

We were looking for someone to redesign and build our web page, as well as our overall marketing corporate identity.

SOLUTION

What was the scope of their involvement?

We have worked with Chilid from the very beginning, and hadn’t had previous company branding. They designed our collateral, and also coded those designs.

During the last few months, we have been working on rebranding and redesigning our full corporate web page. We’re doing this in a continuous deployment, so, at the end of every sprint, we have a live result. We were aiming to obtain the biggest business values, and weren’t working on particular features. I have tried to give developers as much creative freedom as possible, which was useful both for them and for me.

There was a particular high-risk moment, namely combining our custom registration system with webpage registration and payment portals like PayPal. We had 3 very complex, fragile systems which needed to be combined into a single sales funnel for the Brass Willow professional scrum services. It was a difficult and risky job, and one which Chilid delivered excellently.

During our 3-year collaboration, our team included up to 6 people. It’s not always obvious who is counted as part of the team in a scrum process. We worked with a business product owner, a scrum master, 2 developers, and 1 UX designer. We hired Chilid because they offer teams, so there was no one liaising the communication with our resources. We had a very good graphic and UX designer, and it was good to work with someone who knew the project and whose professional skills I very much valued, but it was mainly Chilid’s decision of who was sent to us.

In the very beginning of our first release, around 4 months ago, there was a change of 1 team member, which was motivated by his health state more than anything else. Apart from this, Chilid’s team has been stable.

How did you come to work with Chilid?

They were the best web design company we could get a hold of in Poland. There were some other groups under consideration, but we chose Chilid based on their experience as well as their working process, agility, and flexibility, combined with the very high-quality work they do.

How much have you invested with Chilid?

I don’t know what the cost of our first iteration was. The second one had a cost of 80,000 Polish Zloty. [$21,000]

What is the status of this engagement?

The first version of our web page was made 3 years ago. I wasn’t an employee of the company at that time, so I don’t know how much time it took. We have been working on our new redesign for the last 4-5 months.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We’ve had no problems with abroad payments on our system. It’s been working well.

We haven’t used any similar companies in this capacity, since we’ve only worked with Chilid, but we have many clients struggling with the same problems as us. The productivity of Chilid is 30% higher, or even more. We tried not to rely on hourly estimates during the project. I am in the process of preparing a detailed report of how well the work went, and how much time we actually spent on it. We were much more concentrated on the quality of the solutions for our problems.

How did Chilid perform from a project management standpoint?

Their productivity, compared to other companies we’ve used as consultants, is about 50% higher. Chilid has delivered to our deadlines. We are tracking the work through JIRA, and we also use Slack. The biggest problem is that we are a remote team, with the product owner sitting in Warsaw, and Chilid based in Gliwice. I have made 3 trips to their location, at crucial moments in the project, in order to be present on the spot and help.

Most communication has been done through Slack and Basecamp, and it suits us well. We also have daily scrums through appear.in, for items which are too big for Slack, and too small for Basecamp and JIRA. It allows us to have pseudo-face-to-face communication, and maintain our rapport and chemistry. It also helps to feel the emotion surrounding a project, both on the team’s side and on the product owner side. This has led to a greater sense of ownership for both our parties.

What did you find most impressive about Chilid?

We have tried to have continuous deployments. We discussed this during a presentation during Scrum days in Poland. The code is released as one-to-one previews in a very smooth way. There are usually no bugs, and we’re surprised to get one. We have also tried to estimate based on abstract terms. Rather than talking about burning tasks or actions, we discuss items and measurements. This is hard to do when not working with an in-house team, and it was quite a risk, but it paid off very well.

Are there any areas Chilid could improve?

We are working on transparency about the emotions around a project, including on higher managerial levels. My hands were sometimes tied because of what was happening on the Brass Willow side. We have gone through retrospectives with Chilid after every sprint, and discussed every problem which arose, almost immediately.

What tips or recommendations could you share that might increase the likelihood of success with Chilid?

I recommend focusing on effects, not hours, and making the team love the project. They are the first group which should be absolutely infatuated with one.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    We have experimented with new ways of estimating items. The project slipped by a bit, but not very much.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    We’ve even gone to conferences together. I can’t rate them highly enough.

Site Redevelopment for Test Management Firm

"One of the reasons why we chose them was their prompt response time."

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Aug. 2015 - Ongoing
Project summary: 

Chilid built a modernized B2B website from scratch, focusing primarily on design aspects while also incorporating new features. The latter of which now fully consumes the project team's time.

The Reviewer
 
11-50 Employees
 
Rehovot, Israel
Noa Segol
Marketing Director, PractiTest
 
Verified
The Review
Feedback summary: 

The revamped site has drawn increased traffic and positive attention. Chilid's team demonstrated great tenacity and brought a well-organized approach to the table, which was both unexpected and highly advantageous. 

BACKGROUND

Please describe your organization.

We are a B2B company providing a test management solution. We work almost purely inbound in terms of marketing efforts, so our website is essentially the first page a customer sees when looking for test management solutions. I am the marketing director of the company. 

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Chilid?

Our initial site had been developed in 2010, and it was quite basic and aging rapidly. When we began the discussion about modernizing the site, we decided to outsource the work rather than trying to accomplish the whole thing with in-house resources. The priority then shifted to finding, vetting, and confirming the right partner for the job.

SOLUTION

Please describe the scope of their involvement.

Chilid handled end-to-end development, but much of the collaboration focused on the design aspects of the newer site. We definitely had them build new features, too, which were specified at the outset. Everything was done from scratch, with the new site containing many elements that did not exist at all in the previous one.

We were quite pleased with Chilid's work, so we decided to contract them for an ongoing project designing our main application.

The team size varied between projects, but we typically worked with a scrum master, a web developer, and a designer from Chilid. We mainly communicated with the scrum master, but we also interacted openly with the rest of the team. They were very communicative, and it was the preferred way for us since we have an Agile approach on our end. Whenever there was a question, it was more efficient that we were asked directly in order to make sure that we were on the right track.

How did you come to work with Chilid?

We decided to outsource the work and started looking for companies. I found Chilid via Awwwards, which is an online competition for website design. One of the reasons we chose them was their prompt response time. I approached several companies, and compared to them, Chilid was very proactive and responsive.

What is the status of this engagement?

We started working with Chilid in August 2015 and have an ongoing relationship. 

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

The website has gained traction in terms of users, but there have been other marketing activities around it that have helped fulfill this, too. I have no doubt that Chilid's work helped.

How did Chilid perform from a project management standpoint?

For better or worse, Chilid is a very organized group. They're very structured in the way they work, which can be an advantage in getting precise estimates, but we are less organized as a customer. We've had to make some adjustments, but we have continued to work with Chilid, so we are happy.

What distinguishes Chilid from other providers?

The website was a unique project for us in terms of scope. Their team became all-in and proactive when working with us, which is not what many agencies do; instead, other groups often wait to be told what to do. This is a more professional view, but it is useful to receive input from the developer's end, which Chilid was very good at. During later stages, because we weren't using full-time people anymore, we saw a reduced focus on the project.

Is there anything Chilid could have improved or done differently?

I've had similar problems working with other agencies: when going under a certain threshold, the person working with us will become less focused on our project. With Chilid, we've seen both approaches, and we could tell the difference.

Do you have any recommendations for others considering working with Chilid?

Chilid is a very professional company. Going forward, I would look for the same qualifications from a website-building company. 

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
    We have worked with a variety of developers from Chilid. Four months ago, I would have given them a 5-star rating.
  • 5.0 NPS
    Willing to refer

Site Design & Usability Testing for Yachting Startup

"[They] assigned a scrum master to our work, which isn't a very common practice in Europe yet."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
 
Mar. - Nov. 2016
Project summary: 

Chilid supported design efforts for multiple projects. They began with wireframing and usability testing for a new website and later helped execute a local advertising campaign.

The Reviewer
 
11-50 Employees
 
Zürich, Switzerland
Marketing Manager
 
Verified
The Review
Feedback summary: 

Highlights include exceptional project management and a proactive approach to client communications, especially when it comes to delays or unexpected issues. 

BACKGROUND

Introduce your business and what you do there.

We are an online yacht and boat charting company working with worldwide clients who want to sail themselves, or who want to hire a skipper. I am the marketing and communications manager of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Chilid Agency?

We are a startup company and needed to develop our website. We wanted an elegant and unique design that resonated with users, and we also needed a booking system to act as a marketplace where people could search through our offerings, make comparisons and then, eventually, pay for one of them directly through the site. 

SOLUTION

What was the scope of their involvement?

Chilid Agency strictly provided the design of our website. We have worked with two resources from Chilid Agency, who worked on our concepts and wireframes. Chilid Agency provided two versions of the site for us to choose from.

Chilid Agency also provided design and usability testing as a separate project, after our website was built. They provided two quality assurance testers who reviewed our bookings, e-mail notifications, and so on and so forth.

We've run a poster campaign in Switzerland, for which Chilid Agency provided design work, too. They've been heavily involved in most of our design efforts.

How did you come to work with Chilid Agency?

I looked online and found a page called Awwwards, which listed a number of agencies. I looked at their websites and previous work, contacted a few, and came into the top six. Some of those didn't even bother to get back to me, while others proved too expensive. We reached a top 2 and requested a design sample based on the information we'd given. The work done by Chilid Agency was exceptional, and it became clear that we would choose them, based on the good mix of price and services offered.

What is the status of this engagement?

We started working with Chilid Agency in late March 2016. The work was finished by May. We have finished our poster campaign 2-weeks ago, and plan to go back to Chilid Agency whenever we'll need any design work. Chilid Agency is a creative group, and they have good response times.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

The feedback from customers and everyone else we've shown the website to has been that the site is exceptional. This is also true for our poster campaign, which is currently live in Zürich.

We haven't been live for a long time, so there's no detailed data yet. Clients and partners have mainly cited the website as the reason for choosing us. They found it to be professional, beautiful, and elegant.

How did Chilid Agency perform from a project management standpoint?

Chilid Agency stuck to our budget and timeline. If anything took longer than anticipated, it was immediately communicated to us. Chilid Agency was always transparent. We used Basecamp as a project tracking tool, and we also had weekly Skype sessions during the design phase. Chilid Agency got back to us usually in less than a day, with answers to any questions.

What did you find most impressive about Chilid Agency?

Chilid Agency assigned a scrum master to our work, which isn't a very common practice in Europe yet. I found this to be very convenient.

Are there any areas Chilid Agency could improve?

Chilid Agency's designers are very busy with other projects, which led to them omitting some small details. It wasn't a big deal, though.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Website Development For Modeling Agency

"We didn't encounter any significant issues during the project, so I am satisfied."

Quality: 
4.0
Schedule: 
4.5
Cost: 
3.5
Willing to refer: 
4.5
The Project
 
$10,000 to $49,999
 
Feb. - May 2015
Project summary: 

Chilid Agency overhauled a modeling company's website. The goal was to build a visually appealing, mobile-responsive site that allows users to easily register for services.

The Reviewer
 
1-10 Employees
 
Italy
Founder & CEO, Modeling Agency
 
Verified
The Review
Feedback summary: 

End users can more easily subscribe to, register for, and access the agency's services. The new site has garnered widely positive feedback. Chilid Agency's talented developers and fluid management systems made the entire project run smoothly. 

BACKGROUND

Introduce your business and what you do there.

We are a modeling agency based in Italy. We provide models to different companies. I am the chief executive officer of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Chilid Agency?

We wanted to change the look of our website and obtain a more appropriate look for an Italian modeling agency.

SOLUTION

What was the scope of their involvement?

Chilid Agency built a brand-new website for our company. It's mobile-responsive, and it allows models to register by themselves. Besides working on mobile devices, it was also important that we built a site which was simple to use.

How did you come to work with Chilid Agency?

We found Chilid Agency through the web. We considered a total of 10 developers and chose Chilid Agency because we saw them as the most professional option.

How much have you invested with Chilid Agency?

The total cost of Chilid Agency's services was around $27,000 [25,000 euros].

What is the status of this engagement?

We worked with Chilid Agency for 3-4 months. Our website was launched in May 2015.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Because the Italian market isn't doing well at the moment, the website didn't have a huge impact on our business. Functionally, it has improved the way in which models work with us. They can easily subscribe and unsubscribe to the service, and we haven't received any complaints. The fact that they can easily use the website is the most important part for us.

How did Chilid Agency perform from a project management standpoint?

Everything went smoothly. There are a few cultural differences between Poland and Italy, so if anything went wrong, it was mostly because of our different approaches. We tend to be more flexible when there is an issue.

Chilid Agency provided us a number of project tracking platforms that we could easily access, which was great.

What did you find most impressive about Chilid Agency?

We didn't encounter any significant issues during the project, so I am satisfied.

Are there any areas Chilid Agency could improve?

Testing was focused more on the client side, and less on the agency functionalities, but the outcome was good nonetheless.

4.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 3.5 Cost
    Value / within estimates
    Using a Polish agency costs a lot less than a New York one, so cost is relative.
  • 4.0 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer