What evidence can you share that demonstrates the impact of the engagement?
We followed a strategic development process: after building a stripped-down initial MVP, we tested it with beta users for a few months to make sure that there weren’t any critical errors. From that point on, we’d release constant iterations. Now, we gather pain points every few months on what isn’t working or needs improvement and address them in a new sprint.
How did CemtrexLabs perform from a project management standpoint?
CemtrexLabs has a really good team that’s easy to interact with. Their main sales reps are based in New York, so there’s always a touchpoint here in the US. If anything needs to be addressed, we lean on them for help. They also help us think strategically about what we want to build and how to go about it.
A lot of their coding power is actually overseas, and the developers are efficient at working remotely. The coders are leaders in the building process, and we interact with them on a daily basis when going through a sprint.
Typically, we communicate through email whenever we encounter an issue or want to develop something. We use their proprietary project management tool to coordinate tasks and they’ve been great at keeping to schedule. We’ve occasionally missed a few deadlines, but that hasn’t had a negative impact on our project. If anything, it’s always worked out for us. It’s better to take longer to do something right than to rush it and get it wrong.
What did you find most impressive about them?
They’ve been a supportive partner, and we’ve had a really good experience. The team takes the time to understand what we’re trying to accomplish before lying out a few options to proceed. I also appreciate their grasp on cutting-edge technology. They have a real understanding of all sorts of tech.
Are there any areas they could improve?
There are lots of opportunities ahead of them to grow. At the moment, they’re exploring different areas of the market like AR, which is really cutting-edge.
Do you have any advice for potential customers?
Spend as much time as you can in advance to map out what you want to build. If you want to de-risk the project and keep your budget tight, it’s important to do the bulk of the prep work yourself. Figure out any nuances and details from the outset. The more you do beforehand to clearly explain your goals, the smoother your overall experience will be.
All stakeholders were pleased with CemtrexLabs’ ability to deliver within an aggressive timeline. The team is ambitious and reliable, and even provided live DevOps support. The developers placed a particular emphasis on UX components.