Microsoft Cloud and Dynamics CRM

Celedon Partners specializes in Microsoft Cloud (Azure and 365) solution development, staffing, training, and maintenance. We understand the value of platform-based development and help our customers leverage their platform of choice. We strive to be responsive, accessible and flexible; meaning we work well with businesses both small and large.

We know that each business, organization, and team is unique, so our approach is simple but effective: build a partnership with our client, learn their business, and help define the appropriate technical solution.

 
$25,000+
 
$100 - $149 / hr
 
10 - 49
 Founded
2014
Show all +
Annapolis, MD
headquarters
  • 20 Ridgely Avenue, Suite 300
    Annapolis, MD 21401
    United States
other locations
  • 10400 NE 4th St
    Bellevue, WA 98004
    United States

Reviews

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Salesforce Dev & Support for Regional Newspaper

“They enabled services that helped us meet our goals.”

Quality: 
4.0
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
 
July 2014 - Jan. 2016
Project summary: 

Celedon engaged in advertising workshops before developing several Salesforce workflows. They also fitted an architectural design without affecting advertising and helped build a customer service console.

The Reviewer
 
1,001-5,000 Employees
 
Seattle, Washington
Kathy Smith
IT Director, The Seattle Times
 
Verified
The Review
Feedback summary: 

Celedon’s contributions have helped increase both efficiency and subscriptions. Their team quickly grasped the business and corrected issues, all while remaining engaged throughout. The collaboration could have only benefited further from more communication with their remote developers.

BACKGROUND

Introduce your business and what you do there.

I’m the IT director of The Seattle Times, a privately-owned, regional newspaper in Washington. We’re the second largest subscriber newspaper in the Northwest. We’re making a huge transition into the digital world. My team has oversight of all the business applications and interface supporting our print and digital business.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Celedon Partners?

We brought Celedon on for two different engagements. We introduced Salesforce, and the business purpose was to give leadership to the performance of the sales people. Additionally, we needed to see how quickly the ad process was going from a selling standpoint, as well as from fulfilling the requirement in the backend. Celedon helped us develop a lot of those workflows within Salesforce.

SOLUTION

What was the scope of their involvement?

We brought them in under a master and professional services agreement on a time-and-materials basis. The first stage began with workshops, because we didn’t know how big the scope of our project was at that point. We worked with a project manager and held workshops in every different role in the advertising department. My team participated, and it took about two weeks. At the end, we had the project scope.

We then broke it up into what was vital for production, and put anything left over into a spring cycle based on business priority. Celedon was instrumental in developing all of the Salesforce workflows. This was a new application, and my team didn’t didn’t have the experience.

The first project was a CRM system for our advertising department. Part of it involved customized code that we had to do based on business requirements, but the majority was more configuration, workflow, and reports.

The other side of our business is the digital and print subscriber. We utilized the Salesforce platform as a CRM for our subscribers.  Celedon helped us gather all the requirements, and also fitted the architectural designs into the Salesforce platform without impacting advertising.

We used a developer to build the ETL so we could communicate between a couple of downstream systems, as well as transfer data. Celedon had a really experienced Salesforce admin who helped us build a service console for the customer service reps, as well as different types of workflows.

The big aspect of the project involved the configuration setup of Salesforce, including profiles, security, workflows, escalation workflows, and queues.

What is the team composition?

Chris [CTO, Celedon] was our primary contact. We used him for architectural and technical guidance. He was the oversight of the whole project. We used a couple of Salesforce developers who wrote Apex code and Visualforce pages in order to meet our customization needs. We also used a Salesforce admin for the setup. I partnered people from my team with each Celedon resource throughout the whole project.

How did you come to work with Celedon Partners?

For the second project, we looked at one other provider. Celedon got the job because they understood our business more quickly than the representatives from the other company.

What is the status of this engagement?

We started working with them in July 2014. We worked on the advertising MVP [minimum viable product] from December–February, which we released to a small group of sales reps. Afterwards, we did a soft launch due to the huge change to allow for better support. Overall, we worked together for around 18 months.

Celedon made the decision to exit the Salesforce business, so we’re no longer working with them. We were at one point, however, having problems with the integration between Salesforce and DFP [DoubleClick for Publishers], so I contacted Chris, and his developers helped us solve the problem.  

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve seen increases in both efficiency and subscriptions.

How did Celedon Partners perform from a project management standpoint?

We had one project manager working with us until she stopped working for Celedon. The next project manager had excellent Salesforce admin skills, but her project management skills were fair.

We met our deadlines. We communicated four days a week, which was our requirement. They participated in daily standup meetings, and Friday was our standard work-from-home day. We also used Skype.

What did you find most impressive about them?

They quickly adapted to and grasped our business. They did more than just implement technology, because they enabled services that helped us meet our goals.

I appreciated the collaboration we had with them. Celedon wasn’t just coming in and doing all of the work, and then delivering. It was a very good learning process for us.

Are there any areas they could improve?

As far as skill sets go, they brought together a strong team. They could’ve done a better job of letting their remote developers know they needed to communicate more. We had a hard time getting walkthroughs set up. They could’ve made this more clear to those developers in order to save us time. It took too long to work out the communication issues.

Do you have any advice for potential customers?

Talking to and getting client references is important. Ask Celedon to give both positive and negative references to view how they handled each situation. One of their greatest features is correcting issues quickly, whether it was dollar reimbursement or giving us extra hours.

5.0
Overall Score It was a collaborative effort and good experience. They became part of our team and trained mine throughout the process.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    We met most deadlines. They didn’t factor in people quitting and how to get new people up to speed quickly.
  • 4.5 Cost
    Value / within estimates
    They were competitive with hourly rates, but not as outrageous as some of the big consulting companies.
  • 4.0 Quality
    Service & deliverables
    They gave us solid, good quality.
  • 5.0 NPS
    Willing to refer
    I’m very confident that they could go into any business and work with them to achieve their goals.

CRM Development for Financial Services Company

“They’re flexible, and we trust them to work independently.”

Quality: 
4.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Jan. 2017 - Ongoing
Project summary: 

Celedon augments staff to develop, design, and update a Microsoft CRM. The system is built in .NET and involves customizations for SQL servers and Windows.

The Reviewer
 
1,001-5,000 Employees
 
Montana
Senior Systems & App Manager, Finance Company
 
Verified
The Review
Feedback summary: 

Celedon’s team continues to work diligently with internal developers to address issues and delivery accordingly. They’re also knowledgeable about infrastructures and methodologies, thereby providing a more comprehensive approach.

BACKGROUND

Introduce your business and what you do there.

I’m senior applications development manager of a financial service company. We’re working on a CRM [customer relationship management] project.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Celedon?

We needed help to upgrade our CRM from 2011 to 2016.

SOLUTION

What was the scope of their involvement?

They are helping architect and design our Microsoft CRM system. They listen and help guide us in the right approach to take for this upgrade project, and also participate in development of parts of the system.

The code is built in .NET, and there’s a lot of CRM customization involved with the Microsoft technology, including SQL servers and Windows. We had to set up a new 2016 environment and recreate all the functionalities.

They worked on a solution to help our advisors to service their customers. We had that solution in 2011, but we needed to convert it over to 2016. There were some challenges with the new technology stack and everything, but Celedon helped us build and migrate it.

What is the team composition?

We have around 3 people. They have a primary member and a senior architect who I engage with a lot concerning questions on their approach. There’s also a junior member who helps us with various tasks.

How did you come to work with Celedon?

Celedon was chosen before I joined the project. They had worked with us for a while beforehand.

What is the status of this engagement?

We started working together in January 2017, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The product hasn’t been released yet, so they’re still helping our development team. Their work is great. We have challenges, but they’re probably generic to vendors as a whole, and not just Celedon. They were able to work with the request and deliver something. We’re still working on it, but generally, I’m happy.

How did Celedon perform from a project management standpoint?

We handle much of the project management. They’re more of an addition to the team, so they’re not running the project. They do fairly well in participating. We’ve faced challenges regarding the scope, and some things have slipped. I’m not sure I can attribute that to them, because it’s complex and there was existing code that nobody knew about because the previous developer wasn’t there.

We have weekly status meetings, and we use Jira to manage some of that information. We have a lot more meetings when working through issues. They’re flexible, and we trust them to work independently.

What did you find most impressive about them?

Their top-tier person is very good. They’re knowledgeable with not only CRMs, but also with infrastructures and methodologies, which is very helpful.

Are there any areas they could improve?

There are some challenges working with their junior developer. Sometimes we don’t manage our partners very closely. We trust their seniors just like their juniors, but there are challenges when things aren’t done the correct way.

Do you have any advice for potential customers?

The success would depend on who is acquired for the project. They do have the resources to pull from for different types of work. It’s important to make sure the right resource is assigned to work on the task, because if not, there will be problems.

4.5
Overall Score I’m generally happy. There are some areas for improvement.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    When it gets complex, it’s hard to give estimates. We have slippage, but that’s part of the challenge of new development.
  • 4.0 Cost
    Value / within estimates
    Things overrun when there’s a challenge. If it overruns a little bit, it’s okay. I can’t say the challenges are because of Celedon though.
  • 4.0 Quality
    Service & deliverables
    They did a good job in certain areas.
  • 5.0 NPS
    Willing to refer