Conversational AI Platform for Enterprises
CBOT is the leader in Conversational AI with its single, enterprise-wide, conversational platform that is leveraged as a frontend by business applications.
CBOT conducts collaborative researches with universities to have a significant impact on the tech, especially in building AI-rich next-gen virtual assistants with a cutting-edge approach to natural language processing, machine learning, and dialogue management.
CBOT has 100% technology ownership. CBOT PLATFORM owned by CBOT is an end-to-end conversational AI platform with the necessary tools to build successful chatbots / virtual assistants, and monitor, maintain and improve them. CBOT builds enterprise-level virtual assistants for customer-facing purposes and internal usage, based on CBOT PLATFORM and its own NLP (Natural Language Processing) and ML (Machine Learning) technology.
Thanks to NLP, machine learning, and deep learning technologies, CBOT PLATFORM enables the virtual assistant to understand natural human sentences in a contextual way. In addition, CBOT has tools and modules that provide easier and faster integrations into the internal systems of the enterprises. This advanced technology helps companies to provide an enhanced customer experience, manage costs better and increase revenues.
The main sectors CBOT has developed considerable experience in are banking, insurance, private pensions, and life insurance, eCommerce, education, airline, HR and IT help desk and stand-alone apps for different purposes with a huge user base.
CBOT has delivered 42 enterprise-scale virtual assistants successfully, they are in production or about to be launched as of now.
Besides its advanced integration capabilities with the backend systems, CBOT provides its chatbots through the web, mobile, WhatsApp Business, Facebook Messenger, Google Assistant, Google RCS; ready to be accessed by voice/chat commands as a part of the user's daily life. CBOT is among the first 20 Google RSC partners globally.
Launched in collaboration with the Turkish Republic Ministry of Education, EBA Assistant, is the first massively used AI-based virtual assistant in Turkey that answered the highest number of questions ever
EBA Assistant is a digital assistant developed to support the users of EBA, Turkey’s remote education system. The assistant is developed with CBOT’s artificial intelligence technology and answers questions about the usage of EBA system. It created a great value for more than 18 million students and their parents and more than 1 million teachers to use EBA more effectively. It is possible to reach EBA Assistant through www.eba.gov.tr – the official website of EBA.
MEB Asistan, the second AI-based virtual assistant that is launched in partnership with the Ministry of National Education responds all the questions by artificial intelligence
MEB Asistan is a digital assistant that answers everyone who wants to ask questions to the Ministry of National Education. The Assistant was developed with the possibilities of CBOT natural language processing and machine learning technologies, so it understands natural statements like a human and provides an accurate response. MEB Asistan serves millions of students, their parents, teachers, employees of the Ministry and all the stakeholders of the education system. It is possible to reach MEB Asistan through the official web page of the Ministry – www.meb.gov.tr.
DirektSor, built on CBOT Platform and CBOT’s NLP (Natural Language Processing) technology, answers customer queries and directs the users to the right processes.
By DirektSor, the users can reach the information they are looking for regarding Osmanlı Yatırım Platforms, orders, stock exchange transactions, account transactions, currency information, fees & commissions instantly. Besides, the users can initiate the account opening process by just chatting with the chatbot. CBOT Platform enables Osmanlı Yatırım to provide an enhanced digital experience in the most direct, natural, and seamless way.
HADİ, built on CBOT Platform and CBOT’s NLP (Natural Language Processing) technology, answers customer queries, and directs the users to the right processes.
By HADİ, the users can reach the information they are looking for instantly. For urgent cases, they do not have to navigate among the menus. HADİ provides the information and directs the users in cases such as road assistance, contracted repair services, ambulance or locksmith services, vehicle requests. CBOT Platform enables HDI Sigorta to provide an enhanced digital experience in the most direct, natural, and seamless way.
Turkey’s largest private bank has chosen CBOT to pioneer in the conversational banking business. By “Ask İşbank”, İşbank’s customers can receive 24/7, real time answers to their everyday financial questions. The chatbot is integrated with web page, Facebook Messenger, WhatsApp, Mobile App, Google Assistant, Google RCS and robot Pepper. For this chatbot, CBOT provided Isbank the NLP engine, chatbot development and professional services.
CBOT and a top global financial brand, ING Bank, combined their forces for a better customer experience. By “INGo”, customers can receive 24/7, real time answers to their everyday financial questions and make several transactions. I is integrated to web page, mobile app, Facebook Messenger. CBOT also provides the NLP engine for other bots that the bank develops such as HR bot, IT help dest bot and legal bot.
CBOT became the intelligence behind UGI, the virtual assistant of Garanti BBVA that helps its customers via text and voice. UGI is integrated to mobile app of the bank, "Garanti BBVA Mobil" and WhatsApp.
QNB Finansbank partnered with CBOT for its AI-based chatbot on mobile app that can response the queries and help with the transactions through both text and voice.
Fibabanka, a young and dynamic bank in Turkey, has launched an AI-based chatbot “Fi’bot” to provide instant responses to customer queries in a conversational way. The chatbot helps the customers through the web page and Facebook Messenger.
Leading Turkey-based private pension and life insurance company Anadolu Hayat Emeklilik has partnered with CBOT to create an artificial intelligence-based chatbot named AHE Asistan
CBOT developed an AI-based chatbot for n11 that is positioned on the web page as a "colleague" of live chat team. The chatbot faces the customer and helps about the query. IF the customer wants to chat with a human, then the bot hands over the chat to a live agent.
Ford & CBOT partnered to create an internal chatbot to serve the employees for their HR related queries. The chatbot can provide instant responses to questions about meeting room management, office city transfer, payroll documents, legal paid leaves, etc. Thanks to this chatbot, both the employee who tries to reach an information and the HR employee can save time and focus on more value added tasks.
The chatbot that CBOT developed for Pegasus helps the customer for their flight, baggage, check-in, loyalty related queries.
CBOT is developing an AI-based IT helpdesk chatbot for TSKB (Industrial Development Bank of Turkey) to help the employees about basic queries to use the digital tools, accounts, passwords, etc.
"They are experienced and positive problem-solvers."
CBOT provided a conversational AI platform to support the development of a comment moderation tool. They delivered a product to categorize data and to train another AI tool to identify inappropriate speech.
"They are experienced and positive problem-solvers."
Jan 24, 2020
CBOT delivered a platform that improved the precision of identification and machine learning algorithms that facilitate product improvements. The team is accessible, providing support resources at all hours of the day. They are a professional team that offers impressive technology.
The client submitted this review online.
Please describe your company and your position there.
I am Customer Success Manager for an AI platform that classifies the text for specific purposes.
For what projects/services did your company hire CBOT?
We use CBOT's Conversational AI platform to build our Chatbot.
What were your goals for this project?
The goal was to classify the bulk text data in real-time and trigger the following actions.
How did you select this vendor?
We did POC's with different platforms. We were looking for not only a technology but also a partner. We liked the approach of CBOT's experienced team.
Describe the scope of their work in detail.
They provide a conversational AI platform based on Natural Language Processing and Machine Learning that we use to classify and easily train our data.
What was the team composition?
We've worked directly with the executive team and also they provide a dedicated AI Engineer and analyst to build and improve our product.
Can you share any outcomes from the project that demonstrate progress or success?
The accuracy rate of our tool is now more than 95% with the help of CBOT's technology. We can easily update the training data and use their machine learning algorithms for better performance.
How effective was the workflow between your team and theirs?
The team is very easy to communicate, we have 24 hours of support from them.
What did you find most impressive about this company?
I was impressed by their conversational AI technology and also working manners. They are experienced and positive problem-solvers.
Are there any areas for improvement?
I am satisfied with working CBOT overall.