What evidence can you share that demonstrates the impact of the engagement?
cBEYONData’s system lets us access documents reliably and consistently. It cuts down the time our users spend waiting for reports. More or less, they comprehensively installed our entire IT upgrade. After our many failed attempts to do so, we counted this as a major success. Designing the compliance program required substantial technically challenging work. We’re really happy with the file extraction system they built. We plan to use cBEYONData's deliverables as a best practice for our in-house method.
The team’s restructuring work for our reporting system made it much easier to locate reports within our existing database. Deleting unnecessary files streamlined the whole process. It’s been helpful for our entire division as a whole, especially our accountants. Since they manage budgets, they need consistent access to accurate reports.
We want to implement their system throughout our department, which is quickly becoming the gold standard for the whole bureau. Even as of the first systems to transition to AWS Cloud hosting, it’s been efficient and cost-effective. We only have to pay for the time we actually use the servers. Other agencies we work with are now following our lead.
How did cBEYONData perform from a project management standpoint?
The team communicates well, so it’s easy to make sure everyone knows exactly what's on the agenda. Every week, the project lead gives us a briefing on the status of our projects, like our current upgrade or for new reports. He keeps us informed about issues like bugs and new government initiatives, and often meets with us in person. Two resources from their team work onsite in our offices.
What did you find most impressive about them?
They delivered everything as promised. I'm impressed by them in general. No matter what problem I raise, I know cBEYONData will always find a viable solution. I go to them with a problem related to their area and I'm always provided with a logical solution laid out. They're transparent about costs, which I appreciate.
Are there any areas they could improve?
Even though they’re not a large company, cBEYONData seems to be doing everything right. Delays are inevitable once in a while, but they're usually due to our internal technical problems. CBeyondData is always ready to go but often has to wait for our materials.
Do you have any advice for potential customers?
Give them clear, detailed specifications about what you want and your desired timeframe. Try to do that upfront as clear as you can. That advice is applicable to any comparable vendor.