What evidence can you share that demonstrates the impact of the engagement?
Drivers have been using the app and have requested more features for it. We wanted to first create an MVP [Minimum Viable Product], and for the most part, our users have liked it a lot. The goal was to make drivers adopt newer technology, and Capptan delivered the results we wanted. We haven’t identified any bugs on the app.
How did Capptan perform from a project management standpoint?
They sent us clear emails describing the deliverable and gave us weekly updates we could test. The features were delivered in the estimated time. Capptan did a good job of communicating and managing the project, as well as answering our questions quickly.
We also liked the approach they had for understanding our problem, what we could do better or differently as a company. Capptan had a lot of ideas which complemented ours.
What did you find most impressive about them?
They have very good client communication. I’ve talked to other clients of theirs and found that Capptan did an equally good job for them and for us.
Are there any areas they could improve?
Capptan accomplished everything we needed. I don't have any feedback at the moment.
Do you have any advice for future clients of theirs?
Clients need to understand that weekly development is less common in our area, so the delivery of a project can be different.