What was the scope of their involvement?
In terms of our website, Cantilever actually came in and did a series of interviews with the staff to understand our needs. Then we started to build things out. They did the original design and thought about the architecture of the site, working in collaboration with marketing. They also worked with our product team to think about all the complexities of how the site interacts with our products.
With the CMS aspect of the project, Ty [President, Cantilever] took a similar approach and asked us about things we needed out of the CMS. It became clear that we needed a lot of flexibility. They ended up building quite a robust CMS in WordPress that would make us really self-sufficient. There were hiccups along the way, some back and forth, but we ended up being really pleased with it. This has been a really great project for us, and as a marketing team, we are able to update the site ourselves. Andrew, one of the WordPress engineers they have on staff, was our point person there.
I really like the CMS because we are a school and have really intense programs with a lot of information to display. Our pages were becoming really long, un-wieldy scrolls, and Cantilever developed some dynamic units that allow the user to toggle between two things. The interactions were quite complex, designed by our in-house designer, but they implemented them and made sure it was flexible. The units they developed could be used across different programs and use cases. I thought they did a great job of building the flexibility into the CMS with some of these dynamic complex layers.
Overall, we have ramped up and down with Cantilever when we have bigger needs, page rollouts, and site redos. We have had them on a larger retainer, and now we are in more of a bug fixes and maintenance mode. They recently moved us over to WP Engine for our server. It has been helpful to have them managing and keeping things up to date.
What is the team dynamic?
We worked with Ty as well as Andrew. I have also had interaction with people from the accounting department.
How did you come to work with Cantilever?
Our co-founder had worked with Ty before and trusted him and Cantilever. We recognized they were on the more expensive side, and a more premium service, but given the complexity of our project, we didn’t want to risk going to a cheaper and less reliable solution.
How much have you invested in them?
We have spent at least $100,000.
What is the status of this engagement?
I personally started working with them in June 2016, and the work is ongoing.