EXCEPTIONAL SOLUTIONS for EXCEPTIONAL ORGANIZATION

Call Direct Partners is a Merritt Island, Florida based provider of inbound sales & customer support services to many of America’s leading Satellite Television and Internet Service dealers. The company is a privately owned company that provides exceptional and affordable outsourced call center solutions to a variety of industries with a specialty focus in the Communications industry.

 
$1,000+
 
< $25 / hr
 
250 - 999
 Founded
2010
Show all +
Merritt Island, FL
headquarters

Reviews

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Call Center Services for Medium-sized Business

"They save us a lot of money every month."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
2012 - Ongoing
The Reviewer
 
201-500 Employees
 
Miami, Florida
Customer Service Director, Other Industry Company
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your company use Business Process Outsourcing services? Did you use to handle these needs in-house?

It is necessary for communication with the team in general. It is used if any of the team is at home.

What is the volume of inbound calls your company was handling per day?

There are too many calls in one day. I do not know how many exactly.

What were your company’s goals for the partnership with this service provider?

Our goal was to streamline communication with the client and partners in general.​​​​​​​

SOLUTION

What does this service provider provide for you on a normal basis?

They provide call center services, including inbound sales, technical support and call answer services on behalf of America’s leading Direct Broadcast, Cable TV, Internet Service and Home Security brands.

Could you describe this service provider's pricing structure and how they bill you?

They offer accessible prices and the invoice is charged to the bank account of the company.

How did you find and select this service provider?

Their services were found by internet.

RESULTS & FEEDBACK

Please assess this service provider's quality of work.

Their service works very well and is comfortable to use.

How much time and money do you estimate that this service provider saves you each month?

They save us a lot of money every month.

Based on your experience, what takeaways can you share about working with this service provider?

They are very good, responsible, and very serious in what they do.​​​​​​​

What do you think are the strengths of this service provider?

Their support works wonderfully. The solution is always ready 24 hours a day.​​​​​​​

Where do you think this service provider can improve?

They offer a very good service. I do not see anything wrong.​​​​​​​

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Call Answering and Scheduling Services

"They are a highly organized and respectful company."

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
4.5
The Project
 
$50,000 to $199,999
 
2015 - Ongoing
The Reviewer
 
10,000+ Employees
 
Atascadero, California
Human Resources Director
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your company use Business Process Outsourcing services? Did you use to handle these needs in-house?

Our company believes that it is cheaper to hire a company that provides the service.

What is the volume of inbound calls your company was handling per day?

Approximately 700 calls per day.

What were your company’s goals for the partnership with this service provider?

Our goal was to provide an excellent service to customers who want to contact us.​​​​​​​

SOLUTION

What does this service provider provide for you on a normal basis?

They help with receiving calls and scheduling business appointments.

Could you describe this service provider's pricing structure and how they bill you?

The most expensive is the call reception itself, then there is the scheduling of appointments. The billing is monthly.

How did you find and select this service provider?

We found them by searching information through the internet.​​​​​​​

RESULTS & FEEDBACK

Please assess this service provider's quality of work.

They have been excellent. I have not had any problems with them so far.

How much time and money do you estimate that this service provider saves you each month?

I can't say on time, but money-wise they help us save about $20,000 a month.

Based on your experience, what takeaways can you share about working with this service provider?

They are a highly organized and respectful company. They provide an excellent service and at a good price.​​​​​​​

What do you think are the strengths of this service provider?

Their strength is the quality of their service.​​​​​​​

Where do you think this service provider can improve?

Their response times could be better.​​​​​​​

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

Order Processing for Customer Service Branch

"Working with them has made our business more productive and efficient "

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000,000+
 
2015 - Ongoing
The Reviewer
 
51-200 Employees
 
Newburgh, New York
Manager, Customer Service Branch
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you use to handle these needs in-house?

Yes, we require them seasonally for our business.

How many inbound calls did your company handle every day?

About 80%.

What challenge were you trying to address with the service provider?

We were trying to make our business easier with Call Direct Partners.

SOLUTION

What was the scope of the service provider's involvement?

They provided help for answering customer inquiries.

Could you describe the pricing structure and how they billed you?

They have a package system for their services they bill us on.

How did you come to work with this service provider?

We found them through an online search.

How would you assess the service provider for answering calls, customer service, and communication?

They are very quick to respond and provide good quality customer service and communication.

How much time and money does this service provider save you each month?

I am not certain of the exact amounts.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

Working with them has made our business more productive and efficient

What are the service provider's strengths?

How helpful the service is for us.

What areas can the service provider improve?

None that I can think of.

How long has your company been working with this service provider?

We started two years ago in 2015, and it is ongoing.

How much money do you spend annually with this service provider?

I believe more than $10,000,000.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Inbound Customer Call Support for IT Company

"They handle our calls pretty well and also manage the project well."

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
4.5
The Project
 
$10,000 to $49,999
 
2015 - Ongoing
The Reviewer
 
51-200 Employees
 
Covina, California
Senior Manager, IT Firm
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you use to handle these needs in-house?

We use it because we are unable to manage it on our own.

How many inbound calls did your company handle every day?

We handle 150 calls per day incoming.

What challenge were you trying to address with the service provider?

We want to grow our business.

SOLUTION

What was the scope of the service provider's involvement?

We needed them to be our support system.

Could you describe the pricing structure and how they billed you?

Their pricing structure is very nominal and the bill is also in our budget.

How did you come to work with this service provider?

I had a recommendation and then I looked them up online.

How would you assess the service provider for answering calls, customer service, and communication?

They handle our calls pretty well and also manage the project well.

How much time and money does this service provider save you each month?

We save around $20,000 per month.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They offer a very good experience.

What are the service provider's strengths?

They have very good software.

What areas can the service provider improve?

They could offer a faster solution.

How long has your company been working with this service provider?

We have worked with them for two years.

How much money do you spend annually with this service provider?

We spend $10,000 to $49,999.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

Order Processing and Customer Support for Telecomm Company

"They are great at meeting deadlines."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
2006 - Ongoing
The Reviewer
 
1001-10,000 Employees
 
New York, New York
Marketing Executive, Telecommunications Firm
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

We did not handle these needs in-house.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

About 80%.

What challenge were you trying to address with the service provider?

We wanted to find an excellent company.

SOLUTION

What was the scope of the service provider's involvement?

They process clinic orders, respond to customers immediately, and we receive an email when a package arrives.

Could you describe the pricing structure and how they billed you?

N/A

How did you come to work with this service provider?

We found them through a partner reference.

How would you assess the service provider for answering calls, customer service, and communication?

They are great at meeting deadlines.

How much time, in hours, does this service provider save you each month?

50

How much money does this service provider save you each month?

$200

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

Work with the company. They call direct partners for us.

What are the service provider's strengths?

Their strengths are responsibility and trust.

How can the service provider improve?

No improvements. They are all excellent.

How long has your company been working with this service provider?

2006 - Ongoing.

How much money do you spend annually with this service provider?

$1,000,000 to $9,999,999.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Order Processing for Business Firm

"They are very productive and help the company focus on our core work."

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
4.5
The Project
 
Confidential
 
Sept. 2012 - Ongoing
The Reviewer
 
11-50 Employees
 
Salem, Oregon
Senior HR Manager, Business Firm
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you use to handle these needs in-house?

We needed the support, and I'm not sure.

How many inbound calls did your company handle every day?

We get more than one thousand incoming calls per day.

What challenge were you trying to address with the service provider?

We want to have good relationships with our callers.

SOLUTION

What was the scope of the service provider's involvement?

They learn the key issues of order processing and also analyze quality issues with their work.

Could you describe the pricing structure and how they billed you?

The billing depends on the product order they are processing.

How did you come to work with this service provider?

We got referrals from several sources.

How would you assess the service provider for answering calls, customer service, and communication?

Their responses are quick and positive.

How much time and money does this service provider save you each month?

It varies by the month.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They are very productive and help the company focus on our core work.

What are the service provider's strengths?

They have clear communication.

What areas can the service provider improve?

They can gain more expertise in our products.

How long has your company been working with this service provider?

This is a long-term project that started in September 2012.

How much money do you spend annually with this service provider?

I prefer to keep this confidential.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer