What evidence can you share that demonstrates the impact of the engagement?
My customer base and traffic to our website grew over the last 2 years. It’s been a success from my perspective. The number of paying customers is growing as well. The major factor for success is the speed of development. Now, I'm able to release new features as fast as I wish, and I don't need to wait for months or years for a new feature to be released.
How did Byndyusoft perform from a project management standpoint?
They do great. We schedule calls and they're always available. I can call them any day at any time. They always answer my emails. If I need some financial invoices or change agreements, they're ready to do it, and they're always available for new ideas. I had no problem or issues with that.
The workflow is really simple. I provide the main idea, we discuss it over phone or Skype to explain why I need certain features, the development timeframe I have in mind, and then they deal with proof of concept for UX. They show me a PDF or they build a small website for it.
We discuss it again, and we iterate over different types of ideas. Once I'm happy with one of the designs, I approve it, and then we work with the frontend developer on implementing it. He does the frontend and I do the backend. We used no special tools for collaboration, just phone, Skype, PDF, and website.
What did you find most impressive about them?
Their ability to be flexible, simplify complicated things, think about my ideas in different ways, and provide me with different approaches. They helped me make analytics simpler.
Are there any areas they could improve?
They could improve the speed of work. Sometimes, I'm in a hurry, and they know, but they don't want to work fast and produce bad results. On the one hand, I would like to receive my work faster, but on the other hand, I appreciate their patience. They don't want to release anything of bad quality.