BugRaptors

BACKGROUND

Please describe your company and your position there.

I'm the Senior QA Manager for a sales enablement platform.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BugRaptors?

We needed to augment our QA staff to be able to handle varying workloads across teams, ramp up team members quickly and communicate effectively with developers.

SOLUTION

How did you select this agency and what were the deciding factors?

The agency decision was made before I joined the company.

Describe the project in detail and walk through the stages of the project.

Over the last several years, we have quickly been able to resize the number of people on the team to meet the demands of the business. BugRaptors work very closely with Senior QA Engineers to execute test cases, report issues and verify bug fixes.

They also do most of the regression test work so our Senior QA can focus on understanding requirements and allocating work.

Describe the recruitment process in detail.

I was not part of the recruitment process.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

I have been associated with BugRaptors for several years and it has always been a delight since day 1. We have a sales enablement platform that needs consistent scaling to meet the highest benchmarks of user experience. The QA team at BugRaptors have always been a great support and partner in our software development cycles.

How effective was the workflow between your team and theirs?

The results have been amazing, especially the discipline that they had on completing their assigned tasks and regular updated like daily reports & progress updates is something that has held me with this organization. Highly recommended!

What did you find most impressive or unique about this company?

Response time to our queries is very fast. We take advantage of this company being in a different time zone so we are effectively completing work 24 hours a day.

Are there any areas for improvement or something they could have done differently?

I do not see nay need for improvement.

BACKGROUND

Please describe your company and your position there.

Herow is providing a software development kit for mobile application editors, for contextual localization of users, and a back-end platform to analyse the users geographical behavior, and launch engagement notification campaigns to end users. I am the CTO of the company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BugRaptors?

Application testing

What were your goals for this project?

To do continuous testing of our SDK on several mobile phones. Bugraptors conducts daily tests on 20 different handsets by walking on a given route to cross or stay in geofence zones.

SOLUTION

How did you select this vendor?

We did an RFQ on several testing companies and selected BugRaptors because of their low prices and correct answers to the RFQ.

Describe the project in detail.

Required scope is ability of BugRaptors to do 1 to 2 hours daily tests on a minimum of 15 devices. They are then a critical element of our global Q/A strategy

What was the team composition?

3 people are parttime involved each day.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have defined a metric in the contract which is the number of prerequisites of tests that have not been respected. We reduce the price of their prestation if they don't respect some prerequite with a margin error of 5% that was the thresold not to go over. Finally we have had to activate this contract clause only once, showing that they were quite good in contract terms respect.

How effective was the workflow between your team and theirs?

We had a bit problems to really launch the daily tests, but main of those problems were an inability on our side to explain clearly the tests prerequistes. After 2 weeks we were jointly able to stabilize the process

What did you find most impressive about this company?

Their kindness and reactive customer service set them apart.

Are there any areas for improvement?

Not really. We are really satisfied of this collaboration.

BACKGROUND

Introduce your business and what you do there.

I’m the digital product and marketing manager for SimTutor. We’re an online learning platform the gives users the tools to create workplace training and simulation programs. The software is often used to develop training programs for jobs where mistakes are either extremely dangerous or expensive. Our product is accessible through a monthly subscription.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BugRaptors?

Our platform consists of multiple functionalities, so there’s always something that could be tested. We hired BugRaptors to test various aspects of the software and to ensure it operates at the highest possible level.

SOLUTION

What was the scope of their involvement?

The platform is a web app that’s optimized for mobile devices. BugRaptors is responsible for testing our monthly releases on tablets, phones, and desktops. That process includes ticket testing to make sure our developers accomplished their assigned tasks. They also perform regression testing and update the test cases for any changes we’ve made. Their team also conducts smoke testing after every patch release. Additionally, I assign them ad hoc tasks whenever a customer reports specific problems. They try to replicate the issues so our developers can patch them out.

What is the team composition?

Kanika (VP of Sales & Strategy, BugRaptors) is our primary point of contact. They also allocated a test manager and an associate consultant.

How did you come to work with BugRaptors?

Our relationship with BugRaptors was established before I joined the company, so I can’t describe the selection process.

What is the status of this engagement?

My team started working with them in 2016 and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re a growing company, so it’s difficult to provide metrics for this type of engagement. Bugs have increased since BugRaptors started working with us, but that’s because our developers continually add new features to the platform. The product continues to grow, so I can’t even say testing time has decreased.

How did BugRaptors perform from a project management standpoint?

They run a relatively smooth testing cycle. Their testers often work overtime or during weekends to meet our more aggressive timelines. The time zone difference results in them coming online toward the end our day, but that hasn’t been a significant inconvenience. I make myself available during evenings to answer questions if needed, and that’s fine with me. The language barrier was a small issue at first, but we learned to communicate with each other as the engagement continued. Working with the same contact helped that process.

What did you find most impressive about them?

Their flexibility and willingness to work within deadlines are excellent. They’ve accumulated a lot of knowledge surrounding our software after working through several testing cycles. Now, they’re able to replicate and resolve even bizarre coding bugs quickly.

Are there any areas they could improve?

We briefly discussed the possibility of writing scripts for automated testing. Their pitch was designed well, but it didn’t make sense economically.

Do you have any advice for potential customers?

Like working with any company that operates outside of your industry, it’s important to be incredibly prescriptive when outlining the project’s scope. I also recommend retaining the same point of contact and building a professional relationship with that person.