BugendaiTech Pvt Ltd

Introduce your business and what you do there.

I am the chief business officer at cSoft Technologies, which offers IT healthcare products and services. We provide automated products for healthcare providers focused on rehabilitation and recovery; those users utilize our products to automate processes for inpatient and outpatient services. We also offer data engineering and analysis services for a wider variety of healthcare and retail services. 

What challenge were you trying to address with BugendaiTech Pvt Ltd?

We brought on BugendaiTech Pvt Ltd to help us navigate Salesforce implementation. 

What was the scope of their involvement?

BugendaiTech Pvt Ltd is helping us integrate our software solutions with Salesforce to help us reach our development goals. We’re currently working on a new system to augment our e-commerce platform, and BugendaiTech Pvt Ltd is helping us integrate it with Salesforce. BugendaiTech Pvt Ltd’s team uses their expertise to build APIs associated with Salesforce integrations to ensure real-time communication between the two systems. 

What is the team composition?

We work with senior Salesforce developers and two senior Salesforce architects.  

How did you come to work with BugendaiTech Pvt Ltd?

We hired BugendaiTech Pvt Ltd because of their Salesforce expertise. They are certified Salesforce developers and have a presence in India, where I’m based, so we hired them. 

How much have you invested with them?

We’ve invested around $25,000–$30,000 with BugendaiTech Pvt Ltd.

What is the status of this engagement?

Our partnership with BugendaiTech Pvt Ltd began in October 2021, and it’s ongoing. 

What evidence can you share that demonstrates the impact of the engagement? 

Our project has stringent timelines because we need to meet our business goals — we have global business users who are dependent on this Salesforce integration being successful. BugendaiTech Pvt Ltd has been great at meeting project milestones. Since their team is so experienced, BugendaiTech Pvt Ltd knows exactly how to deliver what we need; their projects are high-quality and almost bug-free. Our current contract will end soon, but we plan to renew it for at least six months. 

How did BugendaiTech Pvt Ltd perform from a project management standpoint?

BugendaiTech Pvt Ltd has perfect project management — their team and leadership are reachable at all times. BugendaiTech Pvt Ltd also addresses bugs quickly. We combine Microsoft Project and Jira to manage the project and use Microsoft Teams to communicate. 

What did you find most impressive about them?

I appreciate that BugendaiTech Pvt Ltd established coding standards at the beginning of the project, along with integration best practices. Their team is helping us ensure that the Salesforce integration is maintainable and scalable as we look to the future. 

BugendaiTech Pvt Ltd is a true partner; they’ll work with us when we need additional support. Their team is incredibly experienced and turns around requests quickly. 

Are there any areas they could improve?

I have nothing for BugendaiTech Pvt Ltd to improve, although it would be nice if they were proactive about showcasing the newest Salesforce features and functionalities we can leverage going forward.  

Do you have any advice for potential customers?

I’d advise customers to be clear about their needs and document them well to ensure a successful partnership with BugendaiTech Pvt Ltd. Their team is responsive. It’s better to approach BugendaiTech Pvt Ltd as a partner than a vendor — if customers have clear requests, they’ll deliver. 

Introduce your business and what you do there.

I’m the VP of revenue operations of Altior Healthcare, a healthcare company. I manage Salesforce sales team integration call centers for about five companies.

What challenge were you trying to address with BugendaiTech Pvt Ltd?

We hired them to help us with our Salesforce high-level development.

What was the scope of their involvement?

BugendaiTech Pvt Ltd is making two software systems speak to each other, specifically a Salesforce system and an internal medical record system. Their work involves using Apex coding and Visualforce development in order to help us with complex coding issues. They’re also helping me structure the org to minimize extra work duplication and allow information to be carried over from one system to another. They’re about to finish our first project, but I still have several projects to assign to them.

What is the team composition?

We only communicate with one person because they collaborate internally to figure out how to divide the responsibilities among themselves.

How did you come to work with BugendaiTech Pvt Ltd?

I found BugendaiTech Pvt Ltd on Upwork. I hired a bunch of people for a little project and their team was the only team that had a competent group of people.

How much have you invested with them?

We’ve probably spent $6,000.

What is the status of this engagement?

Our ongoing partnership began in October 2021.

What evidence can you share that demonstrates the impact of the engagement? 

BugendaiTech Pvt Ltd is very great. They’re very comprehensive and attentive. Overall, I highly recommend them to anybody.

How did BugendaiTech Pvt Ltd perform from a project management standpoint?

They have an incredible project management process. In addition, they’re available all the time. We go over the project through Skype, Zoom, or GoToMeeting. The team provides regular updates and troubleshooting services, too.

What did you find most impressive about them?

They understand the context of what we’re trying to accomplish. As a result, we don’t have to spell out every little detail to them.

Are there any areas they could improve?

No. Their team is pretty solid, which is why we’ll continue to work with them.

Do you have any advice for potential customers?

Hire BugendaiTech Pvt Ltd.

Introduce your business and what you do there.

I’m the head of corporate development for a financial services company. We help consumers improve their financial wellness.

What challenge were you trying to address with BugendaiTech Pvt Ltd?

We hired them for Salesforce CRM software setup, customization, and deployment. The objectives of this project were to improve our finance team’s revenue forecasting, automate the daily workflow and activities of our sales reps, and establish a custom workflow that reflects our business.

What was the scope of their involvement?

After providing BugendaiTech Pvt Ltd with the scope of work and a detailed outline of what we wanted, they quickly began setting up our Salesforce CRM platform from scratch. They added all the core capabilities we required, including integration to our ERP systems.

They’ve actually deployed the system recently and are training our team on how to navigate through the platform and use its features. They also provide admin support as needed.

What is the team composition?

We work with four people from the BugendaiTech Pvt Ltd team, including the account manager, who’s our main point of contact.

How did you come to work with BugendaiTech Pvt Ltd?

We were searching for a development partner online and their company came up. 

How much have you invested with them?

We’ve spent $10,000.

What is the status of this engagement?

We started working with them in April 2021, and the engagement is still ongoing. 

What evidence can you share that demonstrates the impact of the engagement?

The system was just launched recently, but it already helped us speed up our internal processes, especially our revenue forecasting. We look forward to more positive results as we continue to use it.

How did BugendaiTech Pvt Ltd perform from a project management standpoint?

Overall, they’ve managed the project well. There had been a few delays, but that’s partly our fault, too. We communicate primarily through email, and they’re very responsive. We also have Zoom calls on an occasional basis.

What did you find most impressive about them?

I think it’s their persistence — they really work hard to make sure we’re fully satisfied with the quality of the product.

Are there any areas they could improve on?

They could come up with a better way to track deliverables and performance, so that we have a clearer picture of the project’s progress.

Do you have any advice for potential customers?

Make sure to clearly define the scope of your project to keep all parties in sync.  

Introduce your business and what you do there.

I’m the CEO of a tech startup called Pinpoinx. We are essentially a real estate platform that uses AI and machine learning to match properties with the ideal buyers. Our product deep-dives qualitative and quantitative data from various sources so that our users get customized their search results based on criteria that they’ve identified are important to them.

What challenge were you trying to address with BugendaiTech Pvt Ltd?

We started developing our product at the beginning of the COVID-19 pandemic, and it was difficult to reach out and find — if not a CTO — someone with the technical expertise that I did not have. That is why I reached out to BugendaiTech.

What was the scope of their involvement?

BugendaiTech provided technical services, starting with data analytics. We had a ton of real estate data that we needed to crotchet for our specific purposes. Once we had a good handle on that, their team then progressed into developing an API based on that data and, going a step further, doing full-stack development for our app. 

What is the team composition?

Besides an overall project manager, we have a separate project manager for the data analysis task and with her is a team of three. For the development side, there are a total of six people.

How did you come to work with BugendaiTech Pvt Ltd?

After an unsuccessful partnership with a freelancer, I went searching again for new agencies to partner with. I interviewed a lot of boutique to large firms until I eventually came across BugendaiTech. We just clicked from the very beginning so I decided to hire them.

How much have you invested with them?

We’re right over the threshold of $50,000.

What is the status of this engagement?

We started the engagement in March 2020 and are looking to launch the app and API by Thanksgiving 2021.

What evidence can you share that demonstrates the impact of the engagement?

BugendaiTech is really good at trying to provide us with whatever we ask for. Their data analytics work is exceptional and I think I would’ve been hard-pressed to find another agency with their skillset. Their app development work is very thorough as well and it shows just how much experience they have when it comes to these types of projects. 

Despite the pandemic, everyone from the team works hard and remains very good at steering themselves in the right direction. I’m really happy and have no problems with BugendaiTech whatsoever.

How did BugendaiTech Pvt Ltd perform from a project management standpoint?

The project managers are very smart individuals who were able to learn quickly about the real estate industry. They understand the challenges we’re facing and are able to communicate that to their respective teams. There are a lot of barriers that slow down our project, what with them being overseas, but we’re able to work on everything as efficiently as possible despite the constraints.

We’re in constant communication, whether it be through email or Skype. We have standup meetings multiple times a week where we deep-dive into our objectives and check how we’re staying on track of that. 

What did you find most impressive about them?

What sets BugendaiTech from the last agency that I had worked with is that this team is really good at documenting their progress and showing proof that they’ve actually done the work. They’re also able to get our project into GitHub in a common manner, notating their code such that a non-coder such as me could follow. 

Are there any areas they could improve?

They were initially a bit hesitant about voicing their challenges to me in a timely manner, and I think it was because they didn’t want us to think that they couldn’t complete the project or a particular task. We’ve been able to fix that though, and with the team being more upfront with any difficulties they encounter, we’re able to resolve issues more quickly. 

They could also do better at managing, notating, and informing me of the costs, even though their value is really good. 

Do you have any advice for potential customers?

Be very clear and thorough with your overall project scope. As long as you’re definitive with your budget and timelines, you can expect BugendaiTech to be honest with you when it comes to whether or not they think they can help you achieve your goals.

Introduce your business and what you do there.

I’m the Salesforce project manager at an energy utility company.

What challenge were you trying to address with BugendaiTech Pvt Ltd?

We needed their assistance in setting up a new solution on our Salesforce platform.

What was the scope of their involvement?

One of our clients in the gas pipeline industry has approached us to ask for a Salesforce solution that can address their volume calculation needs. We've engaged BugendaiTech Pvt Ltd to help us build this drawdown calculator, along with special features that allow our team to gather customer information and link that with the kind of services they need.

We've kicked off the process with a discovery phase, wherein BugendaiTech Pvt Ltd has communicated with our executives to discuss the possible methods we can deploy to approach the project. Their team has then helped us digitize and migrate extensive Excel data into a single Salesforce table. Upon completing the table, they've built the initial model to show us the frontend mockup — after securing our team's approval, their team proceeded with integrating the calculation module.

We've just launched the first phase of this new digital solution, and we're planning to discuss our plans for the next phase soon.

What is the team composition?

We work with four resources from BugendaiTech Pvt Ltd, including their founder, two developers, and one architect.

How did you come to work with BugendaiTech Pvt Ltd?

We were looking for a digital partner to implement our Salesforce journey, and someone from our organization referred BugendaiTech Pvt Ltd to us.

How much have you invested with them?

The total project cost will be over $50,000 by the end of this year.

What is the status of this engagement?

We started working together in August 2021, and the engagement is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

The functionality has only recently reached its go-live phase. Our stakeholders particularly like its uncomplicated and user-friendly features, making it more manageable than our previous Excel database. Initially, I've had doubts about launching the product early, but seeing everyone's reaction has cleared my skepticism — BugendaiTech Pvt Ltd's work has made our users happy, and that's the only success metric we need.

How did BugendaiTech Pvt Ltd perform from a project management standpoint?

BugendaiTech Pvt Ltd accommodates all our needs in a professional yet personable manner. They're always open to applying last-minute changes without impacting the solution's performance or delaying our timelines. We're pleased to collaborate with a highly adaptable team that cares about our goals and not just delivers results to get paid.

What did you find most impressive about them?

They've delivered quality solutions within unimaginably quick turnaround times — we've definitely made the right decision by choosing their team over other providers with expensive price points and time-consuming scopes.

Are there any areas they could improve?

No, we've had the most seamless collaboration with BugendaiTech Pvt Lt's team.

Please describe your company and your position there.

I am the founder and president of EcoTrack Fleet Management.

For what projects/services did your company hire BugendaiTech Pvt Ltd, and what were your goals?

We had recently purchased Salesforce and needed specific customization. We needed integration with our accounting software, customization and the addition of sales reports and the addition of specific objects and fields in Salesforce lighting. In addition, they set up landing pages for our website and assisted with other website management.

How did you select this vendor and what were the deciding factors?

We found them through Upwork and found them to be a company that could solve several problems for us. In speaking with them, we found them knowledgeable and prompt to respond.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They helped to design and customize our Salesforce lighting from the start. This entailed setting up specific instances and objects specific to our fleet management industry.

In addition, they integrated Salesforce with several other programs in use, including our accounting software and sales software, calendars, Zoom and more. They also customized reports for us needed for the Sales team. They were also very helpful with our Wordpress website by setting up landing pages and managing our blogs and web presence.

How many people from the vendor's team worked with you, and what were their positions?

There were typically four people involved in any project, depending on what was needed. In Salesforce help I typically spoke with their founder and CEO and the Salesforce project manager but they always had at least one other person on the call who had worked on our project. For the web projects we typically spoke with the founder and CEO.

I found every person I had any interaction with extremely knowledgeable and prompt to respond. Although english was not their first language, they were all very proficient english speakers and easy to converse with.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were always very happy with the work done and the timeliness of it. We were able to get Salesforce customized to us in quickly so we could use it to our best advantage. We felt the pricing was reasonable and they were quick to resolve any further requests.

Describe their project management style, including communication tools and timeliness.

We communicated via Zoom everytime. This worked very well for us as we could speak directly to them and screen share. They were always on time for meetings and understanding if we had to change a date or time.

What did you find most impressive or unique about this company?

The level of knowledge and diversity they have to help a small company like ours was incredible. We felt we could go to them with several projects, like Salesforce and our web needs and they could proficiently solve them all. I found each and every person we interacted with professional and a pleasure to work with.

Are there any areas for improvement or something they could have done differently?

I was happy with every aspect of what they performed for us. I would highly recommend them for any project you have.

Please describe your company and your position there.

I am the operations manager at a real estate marketing firm based out of NYC. We provide full funnel marketing for large residential buildings in NYC and around the country.

For what projects/services did your company hire BugendaiTech Pvt Ltd, and what were your goals?

We hired BT ongoing email and landing page development, html email development, unbounce landing pages, html5 ad development, email marketing support, and a bunch of other development related tasks. Our goal was to be able to track all of our emails and landing pages in Salesforce, and Charmy and the BT team helped us do that in an efficient manner.

How did you select this vendor and what were the deciding factors?

We decided to move forward with this vendor because of their large team and fearless leader. Charmy is a powerhouse and incredible worker. We knew we would be able to count on her to lead her team to get our projects done fast.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We scheduled weekly meetings to review work and progress on hired projects. Eventually we were able to integrate BT into our systems and workflow

• adding them to Asana
• which greatly opened up continuous communication between us and her team.

How many people from the vendor's team worked with you, and what were their positions?

Charmy leads her team and distributes work accordingly, but she is the sole communicator with us.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have been able to track all leasing communication for our buildings, email timelines and outreach, and fine tuned website development.

Describe their project management style, including communication tools and timeliness.

All work gets communicated to Charmy, who then distributes work accordingly based on skillset and availability. She is also very communicative with her clients through email, gchat, and asana.

What did you find most impressive or unique about this company?

Charmy! Their leader is a genius in leading an amazing team.

Are there any areas for improvement or something they could have done differently?

Nope!

Please describe your company and your position there.

I am the marketing manager at a medical writing services company.

For what projects/services did your company hire BugendaiTech Pvt Ltd?

The team helped develop a few responsive, custom landing pages for us, in Pardot.

How did you select BugendaiTech Pvt Ltd and what were the deciding factors?

I have worked with them before and they provide excellent communication, flexibility, and a desire to meet the client's needs completely.

Describe the project in detail and walk through the stages of the project.

We had calls to talk through the requirements, roadblocks, and the process that they will be using. There were periodic check-ins and the team kept me informed of all the updates they worked on, as well as any issues or questions they had. We talked about steps and timelines as well.

The end goal is for the user to be able to utilize the landing pages seamlessly without needing to have any knowledge of the backend code.

How many resources from BugendaiTech Pvt Ltd team worked with you, and what were their positions?

I worked with 4 people in total, who all participated in various portions of the design element based on their individual capabilities.

Can you share any outcomes from the project that demonstrate progress or success?

This project is nearly complete and the user feels that they are able to work with the landing pages.

How effective was the workflow between your team and theirs?

The workflow was effective, and their communication was clear. - both things were important factors for consideration when choosing a vendor for this project.

What did you find most impressive or unique about this company?

I was looking for someone with a can-do attitude, with the desire to troubleshoot and problem-solve to meet our needs, instead of telling us that it cannot be done. The team was excellent in doing those things.

Are there any areas for improvement or something they could have done differently?

We had a time-crunch on this project so there was not ample time for us to work on it and we did have to extend our timelines. I wish that we had met our timelines a bit earlier. It wasn't a huge deal because we did have some flexibility, but I would recommend that the team also helps establish realistic timelines in the future with their clients.

Please describe your company and your position there.

Dream in Color is a UI/UX company focused on Healthcare, Education, and Data visualization. I am the Director of Operations and Project Engagement.

For what projects/services did your company hire BugendaiTech Pvt Ltd, and what were your goals?

We had designed a website modification to add a profile image to accounts, with the ability to change, crop, and delete the picture. We had two other previous developers which hadn't completed the work to our standards.

How did you select this vendor and what were the deciding factors?

We were looking for diverse development capability, responsiveness, and short notice availability.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Using mostly CSS, they had to filter through previous developers code and unravel the issues before fixing the problem and getting the coding right.

How many people from the vendor's team worked with you, and what were their positions?

Three. One business manager, a focused project manager, and a technical developer

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Bugendai Tech came in and quickly resolved the issue and delivered a complete project up to our standards.

Describe their project management style, including communication tools and timeliness.

They communicated effectively and were responsive through Slack and email.

What did you find most impressive or unique about this company?

Their responsiveness and openness to feedback were great.

Are there any areas for improvement or something they could have done differently?

Not at the moment

Please describe your company and your position there.

I'm a consultant with a sales effectiveness consultancy.

For what projects/services did your company hire BugendaiTech Pvt Ltd?

BugendaiTech was hired to provide Salesforce implementation and configuration services for a client of ours. The client was transitioning from Zendesk to Service Cloud. As part of the project, we implemented SF Service Cloud and Experience Cloud modules.

How did you select this agency and what were the deciding factors?

We published the opening on Upwork. We were most interested in vendors that had a presence in the US and price.

Describe the project in detail and walk through the stages of the project.

We started with requirements and design. We then implemented Service Cloud through an iterative approach. We also launched Experience Cloud replacing the customers' existing client portal. Experience Cloud service template was used but some custom development was needed to support the customer requirements. As part of launching Service Cloud, we migrated all customer data (e.g., tickets, contacts, etc.) from Zendesk into Salesforce.

Describe the recruitment process in detail.

I was less involved in the interview process but after posting the project to Upwork, we received multiple requests for interviews. After vetting the list of vendors down to a short list, we interviewed the candidates using standard questions. We ultimately landed with BugendaiTech.

Can you share any outcomes from the engagement that demonstrate progress or success?

We successfully transitioned the customer from Zendesk to Service Cloud.

How effective was the workflow between your team and theirs?

It was overall good. The team was offshore based in India. Generally speaking, we had a standing meeting at 7:30 am each morning (EST). I'd provide the requirements the evening before and we'd review updates to the implementation. I'd generally need to do testing during the day. Occasionally, we had some quality issues but overall was pleased with the experience particularly for the price.

What did you find most impressive or unique about this company?

The team was very responsive and worked quite frequently late to deliver features and functionality.

Are there any areas for improvement or something they could have done differently?

As mentioned, at times there were some quality issues but overall very pleased with the experience. Attention to detail could improve a little.