Browser London

BACKGROUND

Introduce your business and what you do there.

I’m the head of website for Seven Seas Worldwide. We’re in the international shipping industry.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Browser London?

We needed help building a section of our website.

SOLUTION

What was the scope of their involvement?

Browser London built a quotation tool for us. We gave them a list of requirements, and they handled the design and development. We had a discovery phase, an idea phase, and a design phase. After that, we went into the development phase. The team used Figma and React.js.

What is the team composition?

We worked with a product manager, a UX designer, and a frontend developer.

How did you come to work with Browser London?

We found them on Google. They had worked on a project with us before and did a good job.

How much have you invested with them?

We spent £31,000.

What is the status of this engagement?

We worked together from April to June 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve only just received the project, so we haven’t deployed it onto the website yet. However, Browser London’s designers and developers worked at a very high level and delivered something professional.

How did Browser London perform from a project management standpoint?

They stayed on budget and were only a day or two over the deadline, which was to be expected. They used Miro, and we communicated via Microsoft Teams.

What did you find most impressive about them?

We were impressed with their use of modern techniques.

Are there any areas they could improve?

I can’t think of anything for them to improve.

Do you have any advice for potential customers?

Provide everything they need and be very engaged.

BACKGROUND

Introduce your business and what you do there.

I'm a director at Eva Flow Energy. We work in the renewable energy sector, specifically in battery storage for homes and businesses. Our focus is on green energy across the commercial and residential sectors. We handle both the software and installation aspects of battery storage systems and work with solar energy.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Browser London?

We needed assistance with market research, UX design, and web app development.

SOLUTION

What was the scope of their involvement?

Browser London conducted market research and developed the first concepts for our web app. The team then moved on to the UX/UI design and development of the app, which served as a dashboard platform that provided real-time input and output data from various energy sources, including solar energy and the grid. Users monitored the efficiency and performance of their systems through the app.

Initially, we had an existing system, but it was makeshift. We needed to revamp the entire system as the app became more popular. Browser London had a base to work, including our brand and some UX/UI elements.

The app's core functionality was energy flow management, allowing users to see their energy sources and where it was going. Users could also buy and sell the energy they produce and see their power flow displayed on the dashboard.

Browser London used Symfony for the app's PHP framework and JavaScript.

What is the team composition?

We primarily worked with René, our project owner, and Rob.

How did you come to work with Browser London?

Someone we knew from our previous jobs recommended Browser London to us. The team returned to us with a great proposition, and we decided to start with them.

How much have you invested with them?

We spent around £30,000.

What is the status of this engagement?

We worked together from January to May 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We don't have enough metrics to measure the success of the app in terms of engagement. However, the app improved the efficiency of our operations. Internally and externally, customers mentioned that seeing a proper version of the app was fantastic.

How did Browser London perform from a project management standpoint?

Browser London managed the project very well. They delivered on time and within budget. We used Jira for project management and communicated via Google Meet.

What did you find most impressive about them?

Browser London's honesty was impressive. The team pointed out it wasn't the right approach when we suggested doing something a certain way. They were right, and we accepted that they were the experts.

Are there any areas they could improve?

We were pleased with Browser London's work, and I can't think of anything they could improve.

Do you have any advice for potential customers?

Engage with them in the process. You'll get a lot out of it; we've obtained more than from previous providers. Browser London works as an extension of your team, and communication is key to that.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of Carbonwise, an education company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Browser London?

We wanted to create an educational platform on the carbon market.

SOLUTION

What was the scope of their involvement?

Browser London helped us build the platform. We started with a discovery phase, during which they reviewed the platform's user needs and goals. They also discussed potential users, what channels they used the most, and how the platform should better reach them. Then, they proposed a design map and created an intuitive user journey.

From there, they delivered an interface that better suited the findings in the discovery phase. We created some of the content ourselves, and they deployed it on the website.

What is the team composition?

We were in touch with René, who was in charge of managing the whole thing. He was our contact, and we had weekly check-ins with him. In the team, there were 3 to 4 other people we were in touch with. One was running some of the interviews at the beginning, doing the research. Another one was designing and working on the design.

How did you come to work with Browser London?

They were a referral.

How much have you invested with them?

We spent around £20,000.

What is the status of this engagement?

We worked together from January to June 2024.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Through the platform, we found sponsors within the space we’re in once the platform was launched. For example, we got a branch of Deutsche Börse that decided to support this platform. We found sponsors a few months after launch, which was great. The branding and the way everything was displayed worked for them.

How did Browser London perform from a project management standpoint?

They were incredibly organized. If anything, sometimes they had to chase us. They used Trello, and we communicated via Slack. Many things were delivered on Miro boards. They also used another app where we reviewed what they’d done and gave feedback.

What did you find most impressive about them?

They made the whole process simple. They did all the research, and we didn’t have to do a lot of work ourselves, so they made our lives easier. They did all the research for us, elaborated it for us, and came up with a plan straight away.

Are there any areas they could improve?

I found them really good. They did everything they promised, and we were happy with the whole thing.

Do you have any advice for potential customers?

Make sure you deliver feedback on time if you want the project to be delivered on time. You have to do your side of things as well. They work quickly, so you have to provide feedback quickly.

BACKGROUND

Introduce your business and what you do there.
I'm the head of digital marketing capabilities at a worldwide company in the industry sector. We manufacture plasterboard, fire protection, and insulation solutions and have multiple brands around the world. My position's work scope includes marketing automation, web analytics, dashboarding, SEO, and marketing campaigns.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Browser London?

We were looking for consultancy and support in the web analytics area and the creation of Microsoft Power BI dashboards after the responsible teammate left the company.

SOLUTION

What was the scope of their involvement?

Browser London provides Microsoft Power BI development and web analytics consulting services. We initially engaged with the team seeking support in mocking up and building reports in Microsoft Power BI based on our data lakes. 

Browser London also offers web analytics consulting. We request that Browser London track the digital flows on our website and implement tracking pixels when we have marketing campaigns running. Browser London uses technologies such as Google Analytics and Looker Studio to build reports. 

What is the team composition?

We work with a Microsoft Power BI developer and a Microsoft Power BI lead who offer technical support and guidance when needed. We also work with an analytics consultant and one platform director, who help us structure our work process. 

How did you come to work with Browser London?

Browser London worked with a company that my manager knew and contacted the team through a referral.

How much have you invested with them?

We've spent around €150,000 (approximately $167,000 USD) on the project so far.

What is the status of this engagement?

We started working with Browser London in January 2024 and will continue until at least October 2024. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Browser London provides good analytics support, although they've offered support in the area for a few months around May 2024.

How did Browser London perform from a project management standpoint?

Browser London is committed to work and delivers on time. The team has good communication skills and has contacted our business unit to gather business requirements before creating the dashboard. Browser London provides progress updates and has excellent communication skills. We have meetings in Microsoft Teams and have created groups to exchange information about the different stages of the project. I also have one-on-one meetings with Browser London to discuss project priorities.

Browser London uses ClickUp and Azure DevOps to manage tickets, prioritize tasks and requests, and plan activities while working in Agile.
Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

I want to highlight our Microsoft Power BI developer. She has done a fantastic job. I've liked working with her because she's always in a positive mood and mindset, which is important when working with a team. 

What did you find most impressive about them?

I'm mostly impressed by the Microsoft Power BI developer we work with. She's a fast learner and delivers work on time. She doesn't say things she isn't doing and does what she says on time, and I appreciate it.

Are there any areas they could improve?

I can't think of anything for Browser London to improve. I mainly work with a Microsoft Power BI developer, and she's great. However, I've seen less motivation from the analytics team. We had a knowledge transfer phase that took a bit longer to edit, and we had less communication. Still, overall, my feedback is positive.

Do you have any advice for potential customers?

When working with Browser London, it's important to provide precise requirements from the beginning and explain what you are looking for, whether it's support, project management, or other area. I suggest expressing in detail what you need from the consultant because Browser London has different profiles working within the group, and it will be up to them to ensure they provide a consultant that matches your expectations. 

My advice is to provide Browser London with as much detail as possible from the beginning to avoid wasting time. 

BACKGROUND

Introduce your business and what you do there.

Currently, I work for a board advisory company as a senior consultant. We advise boards on governance regarding equity, diversity, and inclusion (EDI), as well as sustainability. Our work includes board reviews, board development, and executive research.

Still, I worked with Browser London at my previous company, not this one. I worked as a project manager on the talent development team of First Quantum Minerals, a global copper mining company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Browser London?

The function of our team was to launch new systems to manage and assess performance and talent development. As we created bespoke systems, Browser London was in charge of the UI/UX design.

SOLUTION

What was the scope of their involvement?

Browser London was instrumental in the design work behind numerous of our systems. For example, we launched a learning and development system, which they had a lot of involvement in its redevelopment and design update. Their team used Figma to create the required designs for these systems. Then, they liaised with our software development partner, who was in charge of doing the custom development of our systems based on Browser London's designs.

What is the team composition?

We worked with three main points of contact, as well as a fourth team member who worked with us occasionally as well. Their team included René (Managing Director), Robert (Former Product Strategist), and Andrea (Former UI/UX Designer). René was in charge of overseeing the engagement, Robert was in charge of coordinating the project, and Andrea was involved in the actual design work.

How did you come to work with Browser London?

When I joined the talent development team at First Quantum, Browser London was already signed up as a supplier.

How much have you invested with them?

We had an annual budget of around $120,000–$150,000.

What is the status of this engagement?

I rejoined First Quantum at the end of 2021, but I didn't start working with Browser London until I switched to a different part of the team; that was when I started working with them on a daily basis. In April 2023, I was made redundant from there. There was a big shift around the organization, and our team was split up because the company wanted to send some resources overseas, which I couldn't do.

The organization split the budget we had for these projects into different things and decided to consolidate all our systems into Workday, our HR system. We were quite surprised with the decision because our systems had been well-received. However, our systems were aimed at the top 4,000 senior managers and supervisors. The organization decided to use Workday instead because they wanted a consolidated company-wide system.

Although there was a time when Browser London could have kept working on our learning and development system, that project was in a finished state. Thus, after the team split up, there wasn't the same passion for delivering a new off-the-shelf system as it was when creating tailored systems. Thay's why our relationship with Browser London ended.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Browser London met our expectations really well.

How did Browser London perform from a project management standpoint?

We had regular meetings with Browser London to have updates, so we always felt very confident in their processes and ability to deliver a project for us. They were very trustworthy. Although the project timelines did occasionally change, this was caused because we did a lot of back and forth on our end.

We always had a very detailed project plan, and Browser London always advised us when something wasn't achievable within the set time frame. On these occasions, we would alter our timeline, so it was never their fault. They were great at managing the timeline, and they didn't ever do anything to delay it.

What did you find most impressive about them?

Browser London's team was very responsive and reactive, and they took care of our needs. We were a challenging and demanding client, as we often expected things to be turned around last minute if we had a change of heart about something.

Despite we weren't the easiest of clients, Browser London always stepped up to the mark, and we established a good two-way relationship. They provided feedback to me and my colleagues and kept us abreast of the situation regarding what could be achieved. I never saw them as yes-people. They were very honest, had high levels of integrity, and always wanted to do a good job.

Are there any areas they could improve?

It's difficult to pinpoint an area of improvement for Browser London. If anything, some teammates were not based in London, so whenever we wanted face-to-face meetings, they were usually overseas. It would have been great if they had an office in the London region so that we could have met in person.

Besides that, there were no other areas of improvement. They were always on it, their service was great, and they were always available to answer questions, which was very helpful. Overall, they were a great partner to work with.

Do you have any advice for future clients of theirs?

Have regular, frequent communication with Browser London, ensuring that there's two-way communication. Moreover, trust them; they know what they're doing and what they can deliver. It can be a very successful partnership if you work closely with them.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a software development company in the healthcare sector.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Browser London?

We approached them for UI/UX consultancy to update the look of our software.

SOLUTION

What was the scope of their involvement?

Browser London provides UI/UX design consultancy for us. The team has been reviewing our software and providing us with Figma and Miro designs that we will take away and implement ourselves into the platform. We have biweekly meetings to go over their designs and collaborate on them.

Moreover, Browser London meets with our customers to get their feedback and help define user personas for our platform.

What was the team composition? 

We’ve been working with three members of Browser London’s team, including their managing director, a senior UI/UX designer, and a consultant.

How did you come to work with Browser London?

We found Browser London through a Google search. After initial meetings with them, we sent our requirements, and they provided us with a quotation and had video meetings to understand their company and processes.

What is the status of this engagement?

We started working together in October 2023, and the engagement is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

My whole team and I are delighted with Browser London's work results. In addition, our customers have had a preview of these design templates that Browser London has been putting together for us, and they've said only positive things about them.

How did Browser London perform from a project management standpoint?

Browser London has delivered on time and within budget and communicates well with us. In terms of tools, we use Figma and Microsoft Teams. 

Are there any employees from the service provider's team that you would like to give a shout-out to in this review? 

I'd like to congratulate the whole team because they've all played equal roles in helping us through the project.

What did you find most impressive about them?

Browser London's biggest strength is their ability to listen and understand our needs. The team has delved into our customer base to learn what they want. Browser London has spent time listening to us and our target audience to understand what we need before starting the design process.

Are there any areas they could improve?

I always like to give balanced reviews, but I can't think of anything they could improve. The team is great at communicating and sticking to the budgets and deadlines. Moreover, our collaboration with them has always been good, and they don't mind going in our direction whenever we want to do something in a certain way.

Do you have any advice for potential customers?

Be prepared beforehand in terms of what you're trying to achieve and what to get out of the project.

BACKGROUND

Introduce your business and what you do there.

I’m a research fellow at a defense and security institution.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Browser London?

We needed help with website and UI/UX design.

SOLUTION

What was the scope of their involvement?

Browser London produced our web page's backend and styling aspects to create an interface that could give an overview of the data we collected in our research activities. We had a clear idea of what we wanted, and Browser London provided good and practical suggestions on how we could put everything together based on that vision.

Regarding the process, we had an exploratory workshop with their managing director to scope and refine the statement of work and contract. We also determined activities and continued with regular check-ins across the process.

What was the team composition? 

We worked with 3–4 members of Browser London's team, including a technical person, a designer, and their managing director.

How did you come to work with Browser London?

We found Browser London online and conducted a market research study to identify them and 3–5 other potential partners for this project. We had initial introductory calls with each of them to get a quote, and we ultimately chose Browser London.

How much have you invested with them?

We invested £5,000–£10,000 (approximately $6,000–$12,000 USD) for this project with Browser London. We gave them the initial 30% of the fee upfront and covered the rest at different milestones throughout the process. 

What is the status of this engagement?

We worked together from July–September 2023.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We had no issues with Browser London’s work, and they addressed any situation that arose. Overall, they provided a strong quality through their deliverables.

How did Browser London perform from a project management standpoint?

Browser London’s team consistently met our deadlines and took the responsibility of ensuring that everything was going forward within our budget. Regarding tools and communication, we used emails and video conferences.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review? 

Browser London’s managing director was our main point of contact and was also responsive, realistic, practical, proactive, engaging, and understanding of our needs.

What did you find most impressive about them?

I was impressed by Browser London’s innovative solutions to improve our product in ways we hadn’t originally identified. In addition, they clearly understood the diverse priorities, targets, and objectives we had for this project.

Are there any areas they could improve?

Based on my experience, I didn’t think they could improve anything — they engaged proactively and without much fuss.

Do you have any advice for potential customers?

Provide clear and complete guidance on what you want for your product and communicate clearly with them so they can provide innovative solutions.

BACKGROUND

Please describe your company and position.

I am the Director of MCE.

Describe what your company does in a single sentence.
Infrastructure delivery

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Browser London to accomplish?

• Business growth
• Client relationship and mutual understanding
• Outsource for expertise

SOLUTION

How did you find Browser London?

Referral

Why did you select Browser London over others?
High ratings

Describe the scope of work in detail. Please include a summary of key deliverables.

René and Jim initially provided us with a review of our brief over a short video call. Once we had time to digest their opinion, we agreed to proceed and explore potential solutions in a discovery workshop. We worked through a series of UX designs and discussions around technology options. They also worked up prototypes, which helped us to understand the potential complications and costs associated with the proposed software.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have the prototypes. Aside from those, the majority of documentation and evidence is in the form of workshop work. The overarching outcome of the work they did with us is that following the discovery and prototyping, we decided to rethink the original software we were going to invest in and build. The information they provided to us helped us think about:

1. what the users were going to get from the software
2. if the value proposition was compelling enough for the users to engage
3. if the commercial standpoint in its current form made sense. i.e., would the cost-effective solution that René and Jim recommended achieve the same results? 

They essentially made us rethink the project for the better.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Excellent. René was straight to the point, Jim was thorough, and for a technical person, he had a way of explaining everything in a non-technical way very well. The project was conducted between the UK and Australia, so everything was remote and in different time zones, but all the tools worked well. 

Most of the discussions were fluid. If we needed time to think, we could. No concerns with the budget. Everything went as planned. If anything, they saved us a lot of money by helping us explore our options and avoid making bad decisions.

What was your primary form of communication with Browser London?

Virtual Meeting

What did you find most impressive or unique about this company?

Leadership and communication

Are there any areas for improvement or something Browser London could have done differently?

N-A

BACKGROUND

Please describe your company and position.

I am the Operational Development, Project Coordinator of First Quantum Minerals

Describe what your company does in a single sentence.

Our company is involved in Mining. We produce copper in the form of concentrate, cathode and anode, and have inventories of nickel, gold and cobalt.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Browser London to accomplish?

• To assist us with creating UX/UI for a performance assessment platform
• To assist us with creating UX/UI for a soft skills learning platform
• To assist us with creating UX/UI for a dashboard to identify the Talent in the company using the performance assessments and then created a the CEO Program using the Top 30 people identified as Talent

SOLUTION

How did you find Browser London?

• Online Search
• Referral

Why did you select Browser London over others?

• High ratings
• Pricing fit our budget
• Great culture fit

How many teammates from Browser London were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Ky delvierables created by an Employee that n longer works at the company. I cannot provide an accurate description of the score of work.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The huge uptake of the applications by the managers and employees. Feedback from the employees commending the applications being easy to use.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They always met the delivery date and went out of their way to meet tight deadlines. They made a quick turn around on last-minute changes and scope creep.

What was your primary form of communication with Browser London?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

Their ideas, designs, and execution of the projects. Browser London was able to take broad descriptions and create the products we wanted.

Are there any areas for improvement or something Browser London could have done differently?

None