Bright Ideas for Better Performance
BroadPoint was established in 2001 in Bethesda, Md., and has a team of 100+ staff members. We’re one of the largest Gold-certified Microsoft Dynamics Partners for Microsoft ERP and CRM in the United States and the leading Dynamics provider to not-for-profits. Our consultants keep pace with today’s technical roles. They regularly pass exams on Microsoft Dynamics 365 customization, configurations, applications, and deployment for the current version. We work across multiple industries, including manufacturing, distribution, not-for-profit, and professional services. We’ve led over 4,000 successful implementation, migration, upgrade, and optimization projects.
Microsoft Dynamics 365 Business Central
Microsoft Dynamics GP
Microsoft Dynamics NAV
Microsoft Dynamics 365 Business Central for Fund Accounting
Microsoft Dynamics 365 CRM
Microsoft Dynamics 365 Marketing
Microsoft Office 365
iMIS for Member Management
Learn more at www.broadpoint.net.
Dogfish Head; American Pharmacists Association; Cabinet Discounters, Inc; Fence & Deck Connection; JD Power; National Power, LLC; SoundExchange; WETA; Envision Experience; California Family Fitness; Actor's Equity Association; American Banker Association; American Gaming Systems
Established in 1956 to provide affordable footwear to US Marines and others, Quantico Boot specializes in providing exemplary customer service. To stay competitive and grow, the small company transformed its business processes with Microsoft Dynamics 365. Now, Quantico Boot can automate financial and operational workflow, respond faster to customers, and expand business with confidence.
Read this case study to learn how BroadPoint helped ACCA keep an existing system that that their users knew well, while also getting all of the benefits of a Microsoft ERP cloud deployment – including:
- reduced infrastructure costs
- business continuity
- disaster recovery
- data security
Wondering what you may be missing out on if you're using an on-premise or legacy CRM solution? Take a guided tour of Dynamics 365 for Sales, led by a member of BroadPoint's Microsoft Gold-Certified CRM consulting team.
In this short video, Doug Beebe, the IT director of Actor's Equity Association, shares his experience working with BroadPoint to implement a fully integrated Microsoft Dynamics Solution that helped AEA deliver exceptional value to their members.
"They’ve made our life a lot easier because of their experience."
BroadPoint Technologies has been providing in-house accounting and formatting consultation work for over a decade. They use Great Plains to create a variety of products for budgeting and financial purposes.
"They’ve made our life a lot easier because of their experience."
Feb 11, 2013
BroadPoint Technologies offers a wide range of support. The team fosters a loyal, responsive relationship and has adopted additional responsibilities, such as overseeing more than 30 people. They are hands on, conscientious about budgets, provide trustworthy guidance, and share best practices.
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Can you give a little background on what your company does?
Actually, we are a non-profit trade association. We have two nonprofits and we have a new for-profit company we just started 15 months ago. BroadPoint has been with our company for probably more than a decade, before I even got here. They handle all of our accounting for both the two nonprofits and the one for-profit. We are a membership-based company on one side, and then an educational institute on the other side for the two nonprofits. The for-profit is a publication company. We actually have a magazine that we produce on a bimonthly basis.
Could you tell me about the work that they do for you?
They are our consultants. They do a lot of the formatting of our financials. When I had to start up the new company 15 months ago, they basically came in-house. We had to discuss the nature of the company, that it had to be a for-profit. It had to be set up a little bit different. They helped us design our financial statements, helped us set up the chart of accounts, and link up everything that we’re going to be doing using credit cards. Every company is different in how they want to operate. They helped us from the ground up to create everything that we needed for budgeting purposes, for financial formatting, setting up the chart of accounts, and getting us started. So that’s what they did for the for-profit.
For the nonprofit, they do maintenance behind the scenes every year. BroadPoint is always cleaning up. They always recommend when we need new versions, when stuff is starting to expire, and inform us about the new version that are coming out. We have to do it every couple of years. When needed, we actually have them come out sometimes and do work with us on-site. However, they often are able to dial in remotely and take over our system. If there’s a little error that we can’t fix, I can call them. They’ll dial in and they will take over the computer and go behind the scenes to correct the issue. Then we’re back up and running again.
Do you know which version of Microsoft Dynamics they’ve installed for you?
It was Great Plains.
How happy are you with the results so far?
I love Great Plains, but I love BroadPoint. I’ve been with them for so long. It’s just a small world because when I came here, they were already in place. I knew four of the guys who were consultants. This world is small because I had worked with them before. It was really nice to know that the company I came to were a client of theirs. I had a nice comfort level.
When working with BroadPoint, is there anything that you find unique or special compared to other vendors that you’ve worked with?
Well, they’re very responsive. We’ve been loyal to them and they’ve very loyal to us. For example, our BroadPoint rep has taken a lot more responsibility such as overseeing more than thirty people. So we’re one of the few clients that he still will come to onsite because of the relationship. It’s all about relationships.
We’ve been with them for so long and we have just a very good rapport. If we really need him to come on-site, he will carve some time out and schedule an appointment and come out. If he can’t come out, which he normally can, he’ll send his assistant who we have gotten to know during the last seven years. That person is excellent. Sometimes he’ll send the other guy out just because it’s a cheaper hourly rate. He’s trying to save us money. But, we don’t mind paying.
They’re very hands on. They respond immediately. When you send out an email, such as when I go through an audit, there’s certain things that auditors need. They always have to write these special reports for me. They get it done. Like I’ll say, “Guys, my audit starts in two weeks. I’m going to need these reports. This is what they’re requesting for this year.” They will customize reports. They’ll put it in a version that my auditors need because our auditors are paperless. They do everything electronically. They’ll put it in a format where I can just send it to him by email, it’s done. So, they save me a lot of time and money. The auditors love them, too because they make their job easier. The way they send it, it’s imported in their existing software. Nobody has to do anything manual, which is real nice.
Is there anything that you think they could improve upon?
No, because we’re pretty needy. We’re needy every now and then. They’re just very accommodating to us, so I can’t say anything negative because we’re kind of spoiled by them. They really take care of us. It’s because of the relationship built during the years. We’ve grown a lot with them.
They’ve made our life a lot easier because of their experience. They have a lot of other clients similar to us, so they will share with us some of their ideas or ways that we can import stuff instead of doing it all manually and doing duplicate work. We trust them. So, we go with what they say. They have made life much easier. We work definitely smarter, not harder, just because of the intelligence behind the scenes and the way they can make things work. You still get the information you need. It can be shared with different parties. They can get what they need as well like the auditors. That’s a great thing.