What was the scope of their involvement?
Briisk created our Ruby on Rails application. It unlocks the gates for our products to continue on their journey once the information has been inputted, and it also keeps one single source of that information. If at the end, our salesperson needed to make a specific change to the title or description of a product, it will also be changed at the reference point for the purchasing and order management teams.
We had a few conversations with Briisk’s team over Skype and email around the system we already had in place, and why we wanted to move to something different. We worked on the wireframes, created a few in conjunction with Briisk, and they continued to work on understanding the process we were going through. They created user epics and stories and reported back to us to check that those conformed to our goals.
We then moved ahead with developing the application, and met Briisk’s team face-to-face, giving them an opportunity to ask questions and draw a specific plan. We had weekly meetings and received updates on the latest developments, challenges, and issues.
We had a specific requirement of not repeating product SKUs. Duplicates would cause issues with our system, so there was a large piece which ensured that, once a SKU was created and approved by a manager, it could no longer be changed. If we have an SKU for a white pencil and decide to bring in black, blue, and yellow ones in the future, we can add that information to the existing listing, while not overwriting it. Briisk has given us the ability to make additional changes to what was a fixed field, after-the-fact. This was complicated to explain and understand, not only develop, but they did a good job.
I specifically worked with Briisk’s account manager. She was my day-to-day contact, and behind her was a team of backend and frontend developers. We had 6 of them working for us at any one time, depending on the sprint. I was also in touch with the heads of development and business development. They stepped back after we were onboarded.
How did you come to work with Briisk?
I had worked with Salesforce in a previous capacity and knew that we needed a bespoke solution in our case. I narrowed down the search from the start by looking for companies like Briisk, and not Salesforce consultants. They were found through a recommendation from our director, who’d had a good relationship with Briisk before on a different application, with which we were happy. They were familiar with the nature of our business, so it was an easy decision to choose Briisk again.
How much have you invested with Briisk?
The cost of their work has been in the region of £40,000–£60,000 [US $50,604 –$75,906].
What is the status of this engagement?
We started working with Briisk in July 2016. We’ve completed the first phase, which is the whole scope of the project for now. We have second and third phases in mind, but we haven’t briefed Briisk on that yet. Complete with testing and bug fixing, we plan to be finished by January 2018.