The Brihaspati Infotech Pvt. Ltd.

Introduce your business and what you do there.

I’m the CEO and founder of a payment processing company for Bitcoin and stablecoins for any online business.

What challenge were you trying to address with The Brihaspati Infotech Pvt. Ltd.?

We needed extra developers beyond our internal team to work on some functionality for the platform. Modules needed to be built and we were expanding some existing features.

What was the scope of their involvement?

First, we asked them to build a Shopify plug-in that tied into our platform. I was impressed by them when they finished, so we rolled out stablecoins into our platform with their help. That took about two months to do, and that’s about all we used them for.

We guided them to what we wanted since they were lending a helping hand, which worked well for us. We gave them the requirements or the scope of work and they followed it really well. To keep everything on the right track, we had to engage with them every day to work issues out.

What is the team composition?

There was only one contractor.

How did you come to work with The Brihaspati Infotech Pvt. Ltd.?

I was doing searches online for contractors like Freelancer and UpWork, and Infotech stood out from the rest. They had a well-documented Shopify build for a previous client of theirs, and that’s what we were looking for in the beginning. After going back and forth with a few other companies we narrowed the choice down to them.

How much have you invested with them?

We spent around $7,000 with them.

What is the status of this engagement?

We worked together from March until May 2020.

What evidence can you share that demonstrates the impact of the engagement?

We should get some feedback soon from application testing.

How did The Brihaspati Infotech Pvt. Ltd. perform from a project management standpoint?

They had a manager we’d deal with for the frontend stuff and administration, and then they assigned us a backend person for the technical code building. We put them into our Slack channel, so it was a seamless introduction. Everyone knew what they were doing and were on the same page.

They were very communicative, and the technical contractor was very responsive to any issues, whether there were bugs or something wasn’t built correctly. He was very flexible in listening to our needs. Sometimes things don’t pan out the way you thought they would when you’re building something, and the contractor was quick to make the necessary changes. There was no negative feedback on that.

What did you find most impressive about them?

They were very hard-working. We had a schedule we wanted to nail down — a specific date we wanted to nail — and they were very helpful. Sometimes we didn’t meet deadlines along the way but that happens with projects. Their commitment in keeping with the project was focused.

Are there any areas they could improve?

We opened up our codebase to them and had them sign NDA’s, but those can only go so far so that was more a security issue on our side. Building a procedure around destroying the code or making sure it’s not visible after the project would be good for their framework.

Do you have any advice for potential customers?

Have a technical person leading because these people just want to build stuff. If you don’t have the direction ready for them, you’re probably not going to get what you want. You have to lay out the foundation and features.

Introduce your business and what you do there.

I’m one of the founders of a commercial real estate data research and brokerage company. In my role, I handle the development of the site and general management work to grow the business.

What challenge were you trying to address with The Brihaspati Infotech Pvt. Ltd.?

We engaged them to help with the IT component of our website because we weren’t having much success with other third parties.

What was the scope of their involvement?

They assisted us in our effort to redevelop our entire website, essentially creating an email alert system based on user property preferences. They’ll pull data from our database and email subscribers based on a list of criteria. Their team has added several other features and functionalities as well. One pretty unique feature is buyer matching. They built out a system that allows individuals to submit property details to populate a list of potential buyers that align with their input.

What is the team composition?

We have one project manager, a developer, and a designer. Those are the three people actively working on it, but our group chats contain five members of their team.

How did you come to work with The Brihaspati Infotech Pvt. Ltd.?

I found them through Upwork and noticed they operate a sizable business in terms of revenue and headcount. In the past, we’ve worked with smaller groups and independent contractors. We wanted to experience working with a larger partner, and they were able to do that for us virtually.

How much have you invested with them?

So far, we’ve spent about $20,000.

What is the status of this engagement?

We started the work in May 2019 and continue to collaborate.

What evidence can you share that demonstrates the impact of the engagement?

We haven’t gone live yet, but the quality of work is fantastic. Everyone who has seen it is impressed. I’m excited to launch it and begin to take the next steps. Based on the success of this project, we plan on partnering with them on other sites.

How did The Brihaspati Infotech Pvt. Ltd. perform from a project management standpoint?

Every day, they send me a report explaining what each of their teammates did for the project that day. Otherwise, we communicate over Skype calls and Upwork’s chat function. Skype’s video calls have been helpful because they allow us to share screens. They’ll also record video updates to do along with the messages they send. We’re active in communicating back and forth.

What did you find most impressive about them?

They’re good at understanding our needs and can implement solutions quickly. No matter what, they’re responsive and keep me up to date on progress. I have tons of experience with smaller teams as partners, but this was truly a turnkey IT solution. They offer everything we needed: a chain of command, organizational charts, project managers, and specialists in various fields. This is a fully integrated team with significant, helpful resources.

Are there any areas they could improve?

Because we’re working remotely and communicating through messages and images, some things get lost in translation. Everyone in these relationships probably struggles with this, though. They could try to be more thorough in their communication, but I really don’t have any major complaints.

Do you have any advice for potential customers?

Be very clear on your project’s goals, not leaving much up to the imagination. I use tools to draw out what I want certain parts of the site to look like. If you don’t make sure you’re communicating clearly, you could end up wasting time and money because they never understood your intentions for the solution.

Introduce your business and what you do there.

I’m the CEO of B1In. We develop apps for e-commerce websites.

What challenge were you trying to address with The Brihaspati Infotech Pvt. Ltd.?

We had an idea for an app, and we needed somebody that had the skills to develop the app for Shopify. 

What was the scope of their involvement?

The Brihaspati Infotech Pvt. Ltd. is helping us develop an app that allows any Shopify store to run sweepstakes for their customers. The app combines all of the entries and picks one winner out of every 100 entries, granting the winner 100% cashback on whatever they purchase from the store.

They’ve taken our input and developed the app’s backend so that it can run on Shopify. The team has developed the frontend so that stores can see the billing system and what they’re doing, and contestants can see their entries.

The Brihaspati Infotech Pvt. Ltd. is also working on a web-based portal for all of the Shopify stores that run our app. We plan to build a platform in the future, and they’ll help with that as well.

What is the team composition?

My main points of contact include a project manager, a developer, and a sales manager. There are others behind the scenes, but I don’t speak to them on a regular basis.

How did you come to work with The Brihaspati Infotech Pvt. Ltd.?

I looked for developers that had experience with Shopify apps. We contacted The Brihaspati Infotech Pvt. Ltd., and they gave us a good indication of pricing, technology levels, and what they could do. The breakdown that they gave us after our initial discussion made me very confident that they could do the job. 

We considered 5–6 companies, but The Brihaspati Infotech Pvt. Ltd. stood out based on what they’d done in the past and what they said they could do for us. I liked their professionalism, and the pricing was very good. 

How much have you invested with them?

My company has spent about $25,000–$50,000 so far.

What is the status of this engagement?

We contacted The Brihaspati Infotech Pvt. Ltd. in October 2018, and then we started working with them in January 2019. We’re still working with them today and will be in the future to develop our requirements further. 

What evidence can you share that demonstrates the impact of the engagement?

When you have a vision for what you want to do, it’s hard to implement that on the technology side. An added challenge comes from working with Shopify. However, The Brihaspati Infotech Pvt. Ltd. came up with all of the necessary solutions.

They’ve become more like a partner than just a programmer for hire. If there are issues, they don’t tell us no or charge us extra; they go beyond the requirements to come up with alternative solutions that are better than what we’d thought of.

How did The Brihaspati Infotech Pvt. Ltd. perform from a project management standpoint?

We’re pretty much in contact with them every day, or we at least have a phone call once a week to get updates on their progress. We communicate via Skype, email, and messaging. Our teams have a central feedback form, which allows us to see what they’re working on and who is responsible for what. Despite the time difference, they reply quickly. They’ve been on the ball with everything. 

Working with them has been very easy compared to other companies I’ve worked with. We have a very collaborative workflow. As we’ve gone along and experienced hurdles, our general requirements have changed a lot, and they’ve been very helpful throughout the process. The Brihaspati Infotech Pvt. Ltd. has implemented the technology that has allowed us to develop our vision. 

What did you find most impressive about them?

The Brihaspati Infotech Pvt. Ltd. really cares about client projects. They will go beyond the financial scope to ensure the project’s success. They want their clients to be happy.

Are there any areas they could improve?

Sometimes, they make scope changes without considering the business side of things. For example, they might do something that works technically but doesn’t work on a business level. The only drawback I’m seeing with them is that they’re very technology-based but lack business reasoning. 

Introduce your business and what you do there.

I'm the co-founder and director of Menu Analyzer. We provide nutritional and allergen analysis of menus dishes for the catering industry in Europe. 

What challenge were you trying to address with The Brihaspati Infotech Pvt. Ltd.?

Our website was initially developed in Drupal by someone who wasn’t very good at Drupal. We initially hired The Brihaspati Infotech Pvt. Ltd. to revamp it, but eventually we decided to start from scratch.

What was the scope of their involvement?

Since the Drupal backend requires a lot of intensive processes and calculations, our website was running extremely slowly. The Brihaspati Infotech Pvt. Ltd. rewrote the PHP code and tried multiple solutions to speed it up. 

However, while their work was excellent, the site still wasn’t fit for purpose. We decided to do a ground-up redevelopment. The Brihaspati Infotech Pvt. Ltd. rebuilt our website using Yii, a PHP framework. They followed an agile process and finished getting everything up and running by May 2016.

In the EU, every food provider needs to supply allergen information for their products, whether it’s pre-packaged or freshly prepared. The website allows caterers to enter the ingredients for each recipe they make. We then automatically provide all nutritional and allergen information for the dish. We work with restaurants, hotels, care homes, airports, schools, and anywhere else that prepares and serves food. 

The website also has functions like stock control and is open to customization. It runs on a tablet or phone as well as it does on a desktop computer. That way, chefs can enter recipe information on tablets in the kitchen—where keyboards are not allowed.

What is the team composition?

We worked with one project manager for the Drupal revamp. The new website team consisted of two project managers and two programmers. We communicated mostly with the project managers, who spoke English very well.

How did you come to work with The Brihaspati Infotech Pvt. Ltd.?

I put out a request on UpWork and found several vendors willing to help me repair the Drupal site. That’s how I initially got in touch with The Brihaspati Infotech Pvt. Ltd.

How much have you invested with them?

We spent $40,000 in total.

What is the status of this engagement?

The endeavor to fix the old website lasted from September 2013 until March 2014. The project to build a new one took from May 2014–March 2016. The Brihaspati Infotech Pvt. Ltd. continues to provide updates and support as requested.

What evidence can you share that demonstrates the impact of the engagement?

The website is fully functional with a robust backend. The navigation works well. The only times we’ve experienced outages are when PHP or Apache are being updated or when we’ve upgraded the software on our server.

How did The Brihaspati Infotech Pvt. Ltd. perform from a project management standpoint?

The project manager was highly responsive. He always got back to me within the same day every time I emailed them, even if it’s just a new requirement. From a communications point of view, I have no complaints at all.

What did you find most impressive about them?

Their level of responsiveness impressed me the most. As the project went on, we regularly made changes to the original specifications. The Brihaspati Infotech Pvt. Ltd. was flexible and patient with us. We’re overall happy with the quality of work we received for the money we spent.

Are there any areas they could improve?

We would have liked it if The Brihaspati Infotech Pvt. Ltd. had the website up more quickly. However, that was in part my fault because we changed our requirements quite a lot as we were going along.

Any advice for potential customers?

As with any software project, make sure your specifications cover all the bases from the beginning. Also, if I were to do this project again, I’d contact The Brihaspati Infotech Pvt. Ltd. daily instead of weekly. We had to run our business at the same time as the website was being developed, so I didn’t have the time to devote to the project that I should have.

Please describe your company and your position there.

Online e-commerce store that designs and sells boutique partyware and decorations, founded in 2007. We have 2 locations one Australia and the other in the USA. I am the founder.

For what projects/services did your company hire The Brihaspati Infotech Pvt. Ltd.?

We hired Brihaspati Infotech to built us 2 x magento webistes. 1 for Australia and the other magento website for USA. We were already on Magento 1, and they build a new Magento 2 website to our brief.

What were your goals for this project?

The website need to be faster, have a better user experience and be up to date with the latest security and software.

How did you select this vendor?

We had worked with them before, and they were always fast to respond to tasks and issues. We were very happy with their level of expertise they had demonstrated.

Describe the project and the services they provided in detail.

They developed, tested and deployed a new magento 2 website. First they put together a planning document of all the items and goals we needed to achieve. They created test sites for us to review, then once we were happy with everything we went live.

What was the team composition?

We mainly had 1 person that managed the project for us, but when we had questions regarding servers and SEO the other teams in the company where consulted in order to answer our questions.

Can you share any information that demonstrates the impact that this project has had on your business?

This was a big project and it was completed on budget.

How was project management arranged and how effective was it?

Project management was great, response time was always very fast. The team regularly met deadlines and completed task to the allocated time frame.

What did you find most impressive about this company?

They always answered our queries and questions and if they didn't know the answer they would find the right person who did, so they could complete tasks. Response time was very fast and professional.

Are there any areas for improvement?

We are very happy with the work and team. The only issue we had was the time zone differences. It would be towards the end of the day when they would be coming online.

Please describe your company and your position there.

We provide online and onsite registration and badging services to the organizers of international conferences and exhibitions. The events we service take place in many countries and cities around the world from Rio de Janeiro in Brazil, New York, London, Amsterdam, Cairo, Dubai, Kuala Lumpur, Bangkok, Jakarta etc.

For what projects/services did your company hire The Brihaspati Infotech Pvt. Ltd.?

One of our clients mandated that we develop an online system that would allow all types of attendees to register through a single URL. The system needed to allow a single point of contact within an organization to register multiple persons from the same company whilst at the same time collecting demographic data on all those entered. The system also needed to allocate a unique registration number to each registrant and send an email confirmation with that number. The system needs to allow the lead registrant for a group to log back into their account online to edit or add to the names of persons entered previously. In the back office, they wanted the ability to 'upgrade' and differentiate online registrants to VIP / Speaker / Media status.

What were your goals for this project?

The goal was to create a system with the unique functionality required whilst integrating into the existing framework of our online CMS system.

How did you select this vendor?

We have worked with this vendor previously and the lead developer on this project had worked on the original development of the original CMS. This meant we did not have to spend time bringing the developer up to speed on the idiosyncrasies of our business.

Describe the project and the services they provided in detail.

The project is detailed above. TBI gave us a detailed breakdown of how the project would be built and agreed on a timeline and cost in advance.

What was the team composition?

The TBI team was led by Nishant Sehgal with one other developer.

Can you share any information that demonstrates the impact that this project has had on your business?

The system we now have is one that our client is really happy with and it seems likely that it will enable us to win additional contracts in this sector.

How was project management arranged and how effective was it?

We set milestones and timeline for the project and we communicated regularly by Skype to iron out the inevitable bugs along the way.

What did you find most impressive about this company?

I personally like the fact that in Nishant we have a highly competent developer leading a team that already has a basic understanding of our business. This makes it an easy decision to continue to work with TBI and his team.

Are there any areas for improvement?

Not that I can readily think of.

Please describe your company and your position there.

We are a small ad agency located in Stavanger, Norway. We work mainly with clients in the real estate industry. I oversee web design projects in the company from ideation to delivery.

For what projects/services did your company hire The Brihaspati Infotech Pvt. Ltd.?

I have worked with Brihaspati for more than 5yrs now. I think we are a good fit! I outsource projects that our agency lacks the capacity to handle and Brihaspati always deliver. 90% of projects we've worked on together have been web development projects, but we have also implemented a few custom applications together as well.

What were your goals for this project?

The goal of this project was to redesign the website's IA, create a more intuitive user journey and reduce the website's loading time along with other optimisation upgrades.

How did you select this vendor?

We first started working together on elance-odesk which is now upwork. That was 5+ years ago. I was in search of a company to handle a web project and selected brihaspati. After that we've worked on tens of other projects.

Describe the project and the services they provided in detail.

Brihaspati developed designs that we created. We handed over XD documents and got back a fully functional - and responsive - website powered by WordPress.

What was the team composition?

I don't really know. I know there were a bunch of people involved in the project: QA, devs, designers, system administrators etc.. But I only spoke with one contact person and he handled all my requests.

Can you share any information that demonstrates the impact that this project has had on your business?

The cost of development saved us ( the agency ) some money. The client saw an increase of leads by 8% within the first 2 months.

How was project management arranged and how effective was it?

It was handled flawlessly. We used different platforms to communicate from skype and slack to emails. I cannot imagine how we would have done it better.

What did you find most impressive about this company?

I'd say the speed of delivery and the willingness to accommodate all our requests. The contact person was also very polite, eloquent in English and very very helpful.

Are there any areas for improvement?

I can't think of anything at the moment.

Please describe your company and your position there.

I'm a physiotherapy assistant at The Core Optimum Health and Performance Center. We are a multi-speciality clinic, consisting of services such as chiropractic care, physiotherapy, massage, naturopathy, custom orthotics, chiropody. We are officially associated with Shift Concussion management. Its a complete rehab clinic that provides comprehensive care for the patients.

For what projects/services did your company hire The Brihaspati Infotech Pvt. Ltd.?

With a lot of patients comes a lot of paperwork, which is very time consuming and causes a lot of errors. To get everything in order—from appointments of patients, schedule of practitioners, online inquiries, rescheduling events, payment pages—we hired The Brihaspati Infotech Pvt Ltd.

What were your goals for this project?

The software we needed had to be easy-to-use and user-friendly, as we have a big team and everyone needs to use it. With that, it had to be compact with easy steps, which can include almost every detail the patient and practitioner needs. Most importantly, unlike our previous method, it should be error-free to avoid any confusion in a busy environment like ours.

How did you select this vendor?

They were recommended to me by a common friend who had used their services and was very happy with the quality they provided. But, to make sure, I researched and found excellent reviews about there work to give me more confidence before approaching them. I couldn’t take any risks on this task, as this software will be the spine of my clinic and make everything run smooth.

Describe the project and the services they provided in detail.

They designed and developed a software that is used as a patient booking appointment page. It shows schedules of doctors with an easy click and allows for

• Rescheduling or cancellation of patients on the same page
• Payment (Visa, Mastercard, cash) 
• Clinic day summary 
• Individual practitioner day-end report
• Patient details (address, phone number)

What was the team composition?

We had 1 point of contact, Himanshu. Sometimes, developers used to join the conversation, however, our interactions are primarily with him. He is a very professional and polite executive with great knowledge and experience.

Can you share any information that demonstrates the impact that this project has had on your business?

Our software was developed and launched well before time, so we had enough time to run, learn, and experience it. It made everything run so smooth, especially because all the features are in one place. Errors have decreased by 80%, and everyone can use it easily. 

How was project management arranged and how effective was it?

Project management was excellent. Very impressively, our solution was handled and executed before the deadline. Himanshu was always in touch for any questions or queries.

What did you find most impressive about this company?

Clear communication has to play a major role in anything for it to be successful, and I think this is the strongest point this company holds. Everyone in the company is easy to get hold of, which gives the customer more confidence.

Are there any areas for improvement?

It's hard to point out any areas for more improvement, but nothing is perfect. They should keep working hard to make upgrades to their skills so they can upgrade make their customers even happier. 

Introduce your business and what you do there.

I'm the CTO and co-founder of Missivo. We're a startup software company that builds products and services for the e-commerce industry. 

What challenge were you trying to address with The Brihaspati Infotech Pvt. Ltd.?

We needed to prototype an e-commerce application, but we lacked the internal resources to do it ourselves.

What was the scope of their involvement?

The Brihaspati Infotech Pvt. Ltd. helped us create a proof of concept of our app to demo for our customers. The app allows users to view a product catalog from an online store and access product information. Several types of users can create accounts to use the platform. It also integrates with social platforms like Facebook to share information and conduct sales directly.

We designed the app in-house, providing The Brihaspati Infotech Pvt. Ltd. with documentation such as wireframes and user flows. Their team then built the prototype in React, including all its functionality.

What is the team composition?

We worked with 6–8 people. Kunal (Co-Founder & Director, The Brihaspati Infotech Pvt. Ltd.) was our main point of contact.

How did you come to work with The Brihaspati Infotech Pvt. Ltd.?

As a bootstrapping startup, we didn’t have the funds to hire resources in-house. As a result, we looked for outside developers who provided affordable services while meetings our quality demands.

After doing some research, we came across Kunal and The Brihaspati Infotech Pvt. Ltd. online. Over multiple interviews, their responsiveness, thorough estimate, and competitive pricing stood out to us. These factors gave us the confidence to move forward with The Brihaspati Infotech Pvt. Ltd.

How much have you invested with them?

We spent between $10,000–$25,000.

What is the status of this engagement?

The project lasted from April to October 2018.

What evidence can you share that demonstrates the impact of the engagement?
The Brihaspati Infotech Pvt. Ltd. developed the prototype from the ground up for us. It was nonexistent before we came to their team, and as a result, they helped us launch our business. As a startup, we’re still always looking to change and update features, but we were very happy with what The Brihaspati Infotech Pvt. Ltd. delivered. They followed our designs very carefully.

How did The Brihaspati Infotech Pvt. Ltd. perform from a project management standpoint?

The team excelled at project management. The Brihaspati Infotech Pvt. Ltd. was highly professional, and their communication was excellent. They gave us a daily update on what they had worked on, and we’d review any feedback we had for them. Our communication took place initially over Skype, but we moved to use exclusively Slack.

What did you find most impressive about them?

The high quality of work that The Brihaspati Infotech Pvt. Ltd. produced for their prices is very rare. Their level of communication also exceeded that of other firms I’ve worked with.

Are there any areas they could improve?

In the beginning, we thought they understood what we wanted The Brihaspati Infotech Pvt. Ltd. to build until the team actually delivered the feature we requested. They were very open to fixing the issue once we brought it up. However, both sides could have done better in making sure they understood what we wanted.

Introduce your business and what you do there.

I'm the VP and operations manager at ½ Price Movers. I also take care of the websites and IT. We are a flat-rate moving company based in New York City.

What challenge were you trying to address with The Brihaspati Infotech Pvt. Ltd.?

We first needed to do a complete redesign of our website. Then we aimed to develop an in-house web program that could help with sales and business management.

What was the scope of their involvement?

Initially, we hired The Brihaspati Infotech Pvt. Ltd. to redesign our website. They ended up redesigning four of our sites and improving our SEO. After this, we contracted them to develop a custom business software that could instantly give customers online estimates and track our sales. This software allows us to access a customer database that has dropdown menus showing all the furniture in a household. The sales reps can deliver an estimate as soon as they get a call with the tool.

They also performed logo design work for us. Their current project is to create a mobile app for iOS and Android that drivers can utilize to monitor their work.

What is the team composition?

In all, there were 6_7 team members who worked with us, including a logo designer, a website designer, and a group of program developers.

How did you come to work with The Brihaspati Infotech Pvt. Ltd.?

I was looking to hire someone to make a new website, so I searched for web developers on Google. I looked at some companies in the New York area, but they asked for too much and weren’t the right fit. When I spoke to the owner of The Brihaspati Infotech Pvt. Ltd., he sounded like he actually cared and wanted to help grow my business, so I decided to keep working with them.

How much have you invested with them?

We invested close to $27,500, but it was spread out over two years.

What is the status of this engagement?

They started working for us in October 2017 and have been working on ongoing projects ever since.

What evidence can you share that demonstrates the impact of the engagement?

The new business management program has maximized efficiency and is making our lives much easier. After installing the new website, the smooth layout generated a large increase in online engagement. We got more and more emails from people after the website rollout, including for inquiries and quotes. Their SEO work ensures we were the first result on Google.

How did The Brihaspati Infotech Pvt. Ltd. perform from a project management standpoint?

We text and call the team at The Brihaspati Infotech Pvt. Ltd. with WhatsApp and Skype. They always get back to me within a few hours. Since they are 12 hours ahead, they’re working while I’m sleeping. However, when I wake up in the morning, I have texts and updates about the project. I feel like they’re an extension of my own company.

What did you find most impressive about them?

They’re located on the other side of the world, but they have their work schedule synced up with my time. If I send out a message at 11:30 in the afternoon, they message me back rapidly. They’re very eager to jump on something right away and very friendly.

Are there any areas they could improve?

Sometimes there are small miscommunications due to the language barrier, but they take care of that quickly.