Do you have any statistics or metrics to track improvement so far?
No. We haven’t gone live with anything. It’s been very internal so far. We hope to launch in about one month. Then, we’ll start getting some metrics in terms of how people are using the site and any changes that are going to be made before the end of the year.
How did BrightStarr perform?
Overall, the engagement has been really positive. One of the reasons that I decided to go with BrightStarr is that they aren't just going to deliver what was requested. BrightStarr is going to challenge us to do some new and innovative things, and think outside the box.
They ran some interesting workshops at the very beginning of the engagement to get a sense of our business, and what our objectives are. I thought that went a long way in helping create a unique portal that isn’t just straight out of the box. It’s definitely going to have its own identity.
From a technical standpoint, I can’t really speak much, but they’ve delivered everything on time and everything up to specs. There’s been some little tweaks here and there, but it wasn’t because something wasn’t developed correctly. BrightStarr has been really quick to respond there.
There were some difficult periods where we were asking for things that we thought were in scope, and they would argue that they’re out of scope. But, there were certain people higher up at BrightStarr that would help us communicate more effectively with the engineering team about what exactly we needed done. That happens with all technical projects and vendor relationships. Overall, we’ve been really happy with them, and we’re excited to finish this first phase and sit down with them in a couple weeks, and start talking about a possible second phase, and some future expansion to the platform.
Is there any area that you think BrightStarr could improve upon or maybe you would do differently?
They’re very thorough. They’re very good with their documentation. Many hours were built into some change requests, we weren’t really anticipating the higher price that was charged.
We got through that rough patch and understand each other better now. At the end of the day, we’re very happy with the engagement. There certainly was a couple of weeks when we were a little upset that they kept coming back to us with prices that were significantly higher than we thought they would be for some last minute custom adjustments.
Is there anything unique or special about them compared to other vendors?
I was impressed with their technical capabilities, and the development has been really great, which is why we ultimately chose BrightStarr. From a project management and a documentation perspective, my IT guys have never seen anything to this level, and it’s really detailed information that they provide in addition to the actual development that they’ve done for us.