Intelligent, user-centric solutions for businesses

We work in partnership with our clients forming long-term relationships and delivering real value.  In many cases, we help augment our client’s SharePoint skills and capabilities, helping to deliver projects and requirements in peak times. We are small enough to be flexible but big enough to support global enterprise organizations and deliver large-scale projects.

Our key unique selling point is based on our ability to understand complex business requirements and turn them into innovative SharePoint and Office 365 experiences that engage users and drive user adoption.

We are also the creators of Unily, the globally recognized intranet as a service product. Built on Microsoft Azure, Unily offers a complete digital workplace experience for global organizations by seamlessly integrating the best of Office 365 including SharePoint Online, Yammer, Skype for Business, One Drive for Business and Delve. Unily's collaboration and communication capabilities enhances employee's work and help to drive global engagement. 

 
$10,000+
 
$150 - $199 / hr
 
50 - 249
 Founded
2006
Show all +
New York, NY
headquarters
  • 524 Broadway
    New York, NY 10012
    United States
other locations
  • 3380-146th Place SE, Suite 110
    Bellevue, WA 98007
    United States
  • Abbey Mill Business Park
    Guildford , SRY GU7 2QW
    United Kingdom

Focus

Service lines
  • Custom Software Development
  • Productivity, Collaboration & UC Consulting and SI
  • IT Managed Services
Client focus
  • Midmarket ($10M - $1B)
  • Small business (<$10M)
  • Enterprise (>$1B)
Industry focus
  • Business services
  • Health Care & Medical
  • Telecommunications
Mobile platforms
Mobile focus
Frameworks and CMS
Programming & scripting
Application platform
Productivity & collaboration
Managed services

Portfolio

Key clients: 

Abt Associates, Adidas, ARCADIS, Barclay's, Ben & Jerry's, Boston Scientific, Clariant, ConocoPhillips, Dell, EverythingEverywhere, England Rugby, Godiva,  JCPenney, Johnson & Johnson, Levis Strauss, Linklaters, Major League Soccer, Michael Kors, Mulberry, Nestle, Orange, Pandora, Pepsico, Phillips 66, Pitney Bowes, Sagicor Financial, SanDisk, SSAT, St Thomas  TCPN, T-Mobile, TUMI, TomTom, Tiffany & Co., Winchester University, Yum Bands, Zynga

Reviews

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ECM Design for Commercial Real Estate Company

"They gave us exactly what we were expecting."

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
Project summary: 

BrightStarr provided design services with the goal of enhancing the aesthetics and interface of a Microsoft SharePoint system. The agency also refreshed the look of the system’s client portals.

The Reviewer
 
10,000+ Employees
 
Indianapolis, Indiana
Global Platform Associate, Commercial Real Estate Company
 
Verified
The Review
Feedback summary: 

The SharePoint system received positive feedback from clients and was widely used. BrightStarr succeeded in giving the system an attractive and user-friendly interface and adding robust functionalities to the system. Additionally, the agency hosted informative workshops for clients.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please describe your organization.

We are a commercial real estate company. We have an intranet portal set up for each of our clients.

What is your role and responsibilities?

My role is to care for the enterprise content management needs of our clients.

OPPORTUNITY / CHALLENGE

What was your goal for working with BrightStarr?

The goal was to update the look and feel of the Microsoft SharePoint system and refresh the look of our client portals, which are based off of SharePoint.

SOLUTION

Please describe the scope of their work.

Their design team came in and gave the sites a fresh look and feel.

What was your process for selecting BrightStarr with which to work?

After reviewing several tenders and the scope and credentials of each shortlisted vendor, we wanted the best not only on price, but also in experience. They had a strong Microsoft SharePoint background.

Can you provide a ballpark dollar figure for the size of the work that they’ve done for you?

It was $50,000 to $200,000.

When was the work completed?

It was at the end of the third quarter last year, so probably in September 2014.

RESULTS & FEEDBACK

Do you have any statistics or metrics to track improvement from the project?

We have more than 7,000 active users and about 100 client portal sites. The client feedback has been very positive.

Are you satisfied with their performance?

Yes. They gave us exactly what we were expecting. One of the biggest complaints from our clients was that the portals had that SharePoint look and feel. BrightStarr helped us to get rid of that. Now, it truly has more of a Web page look and feel, which is more attractive and user friendly. Their creative design and technical teams created new Web parts and incorporated things like RSS feeds.

What advice would you give to a future client of theirs?

Take advantage of their workshops. They are designed to help BrightStarr understand exactly what you’re envisioning and are key to the success of the overall solution.

Is there anything unique about BrightStarr that really makes them stand out, compared to other online marketing companies?

This was our first experience. I don’t have a lot to compare it to. Everyone on the team was great.

Looking back on the work so far, is there any area that you think they could improve upon or that you might do differently?

There were a couple of pieces of the design that, if we had been through an exercise like this before, we probably would have been a little more vocal about, but the whole project overall was great.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

SharePoint Intranet System for Sports League

"BrightStarr is going to challenge us to do some new and innovative things, and think outside the box."

Quality: 
4.0
Schedule: 
5.0
Cost: 
3.0
Willing to refer: 
n/a
The Project
 
$50,000 to $199,999
Project summary: 

BrightStarr created a SharePoint system for facilitating document sharing, data, analytics, and resources. The system also included built-in communication tools.

The Reviewer
 
201-500 Employees
 
New York City Metro Area
Analyst, Strategic Planning & Research/Club Services, Professional Sports League
 
Verified
The Review
Feedback summary: 

BrightStarr fulfilled all requests on time and inspired innovative thinking. The agency’s effort to understand the business and its objectives helped them deliver an appropriate and customized solution. They were transparent, thorough, and technically skilled.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Can you provide a brief description of your company?

We’re a professional sports league in the United States and Canada. We’ve been in existence for 18 years. We currently have 19 teams in 17 markets.

What is your role and responsibilities?

I work in the strategic planning and research group with a focus on club services, which is focused more on providing the clubs with resources, and having them communicate best practices and their business operations. This includes ticket sales, sponsorship, and marketing.

OPPORTUNITY / CHALLENGE

What were your company’s business goals for this particular project?

Our specific goals were to create a platform to share documents, data, analytics, and resources easily, but also have some built-in communication tools to allow counterparts of the different teams to communicate directly with each other more effectively.

SOLUTION

What was your process for selecting BrightStarr to work with?

I had defined the job proposal, took it to some executives here, and then started working with our vice president of IT, who had used a couple of vendors here in the New York area for some other projects for our Internet site for the league office employees. I wasn’t thrilled with the quality of work the other vendors had done in the past.

I chatted with a couple of the vendors that he had used, wasn’t really impressed, and then kind of went off on my own and did a general search on Google. I looked at some companies, and BrightStarr kept coming up, and they were very quick to respond. I read through a lot of their materials, and was impressed with what they presented.

Why did you select SharePoint?

SharePoint was obviously the favorite out-of-the-box, and it could also be customizable. We didn’t really have the resources to do any development internally in terms of anything custom. We already used SharePoint 2010. We were curious about 2013, and a lot of the materials that we had read from BrightStarr promoted the company as one of the leading companies for SharePoint 2013. That made it easier to choose SharePoint since we understood it, and it was BrightStarr’s specialty.

Were any other technologies used besides SharePoint 2013?

Not initially. We actually used another third-party software called Unity Sync to create a league wide directory. But that was kind of an add-on later on. We were just focused on utilizing SharePoint 2013 server.

There was a custom Web part built for 2013 by BrightStarr to allow everyone in the league from the teams to the clubs to our partners to search that directory.

Can you give us a sense of the size of the initiative in dollar terms of personnel hours?

We had an initial budget of $150,000. My team worked about 10 hours a week since the beginning of the year.

When will the project be completed?

We will finish our quality assurance testing tomorrow, and sign off on the bulk of the big first phase that we scoped out in November. We’re just getting to the very end.

RESULTS & FEEDBACK

Do you have any statistics or metrics to track improvement so far?

No. We haven’t gone live with anything. It’s been very internal so far. We hope to launch in about one month. Then, we’ll start getting some metrics in terms of how people are using the site and any changes that are going to be made before the end of the year.

How did BrightStarr perform?

Overall, the engagement has been really positive. One of the reasons that I decided to go with BrightStarr is that they aren't just going to deliver what was requested. BrightStarr is going to challenge us to do some new and innovative things, and think outside the box.

They ran some interesting workshops at the very beginning of the engagement to get a sense of our business, and what our objectives are. I thought that went a long way in helping create a unique portal that isn’t just straight out of the box. It’s definitely going to have its own identity.

From a technical standpoint, I can’t really speak much, but they’ve delivered everything on time and everything up to specs. There’s been some little tweaks here and there, but it wasn’t because something wasn’t developed correctly. BrightStarr has been really quick to respond there.

There were some difficult periods where we were asking for things that we thought were in scope, and they would argue that they’re out of scope. But, there were certain people higher up at BrightStarr that would help us communicate more effectively with the engineering team about what exactly we needed done. That happens with all technical projects and vendor relationships. Overall, we’ve been really happy with them, and we’re excited to finish this first phase and sit down with them in a couple weeks, and start talking about a possible second phase, and some future expansion to the platform.

Is there any area that you think BrightStarr could improve upon or maybe you would do differently?

They’re very thorough. They’re very good with their documentation. Many hours were built into some change requests, we weren’t really anticipating the higher price that was charged.

We got through that rough patch and understand each other better now. At the end of the day, we’re very happy with the engagement. There certainly was a couple of weeks when we were a little upset that they kept coming back to us with prices that were significantly higher than we thought they would be for some last minute custom adjustments.

Is there anything unique or special about them compared to other vendors?

I was impressed with their technical capabilities, and the development has been really great, which is why we ultimately chose BrightStarr. From a project management and a documentation perspective, my IT guys have never seen anything to this level, and it’s really detailed information that they provide in addition to the actual development that they’ve done for us.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They’ve never missed deadlines. They’ve been early on most deliverables for us.
  • 3.0 Cost
    Value / within estimates
    They came in as a higher-priced vendor from the beginning, but we thought it was going to be valuable for the long term, and I think it’s still true. Again, there’s been some additional cost that we’ve had to incur that we didn’t anticipate.
  • 4.0 Quality
    Service & deliverables
    I think it’s been really good. I don’t think it’s been excellent.
  • N/A NPS
    Willing to refer
    They’ve asked us to be a reference for new business, and I’ve talked to a couple of companies and been very frank with them about our experiences, negatives, and positives. I think they’ve delivered a very unique and quality product for us...

SharePoint Launch for Medical Device Company

"What was really impressive was their hybrid model of being a creative firm and a development firm."

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
n/a
The Project
 
Confidential
Project summary: 

BrightStarr helped launch and promote a customized, out-of-the-box SharePoint 2010 solution. The team developed Web parts to enhance the intranet and improved content management.

The Reviewer
 
10,001+ Employees
 
Boston Metro Area
Senior Manager, Corporate Communications, Medical Device Corporation
 
Verified
The Review
Feedback summary: 

BrightStarr’s product has robust capabilities and has improved the website's usability and communication. The team successfully translated the project’s need into a seamless, tangible delivery for a wide range of demanding users. They are creative, innovative, and excel at enhancing usability.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Can you provide some brief background information about your company?

We’re a medical device company. We have 25,000 employees around the globe, and we’re headquartered in Massachusetts.

What is your role and responsibilities?

I am the senior manager of internal communications. My role is to communicate to our employees worldwide news and information regarding the company.

OPPORTUNITY / CHALLENGE

For the project with BrightStarr, what were your company’s business goals?

BrightStarr helped us in a variety of ways with our new Internet platform. We launched SharePoint 2010 in January. Not only did they help us throughout the creative campaign to promote it, and engage employees, we worked with BrightStarr to enhance the intranet through the development of innovative Web parts and improved content management through customizing the out-of-the-box SharePoint solution.

BrightStarr also provided some guidance on a variety of things like the best way to approach Webtrends Analytics, the best way to deal with search and tagging, and training our owners to tag properly. It’s a creative and consulting engagement, but also developing role.

SOLUTION

Why did your company decide to use SharePoint?

We had SharePoint already as part of our suite of internal Microsoft products. We were moving from an outdated and retired Microsoft platform in Front Page, which was retired in 2003.

What was you process for selecting BrightStarr to work with?

Our experience with a previous vendor had presented us with a lot of challenges. We were looking for something different. We had received a recommendation for BrightStarr’s services. We met with them. They pitched a variety of different proposals that were very intriguing and forward looking, which we hadn’t gotten before.

We know they’re a Microsoft Gold partner. They have a lot of insight into the future direction of SharePoint, where it’s going. More importantly, BrightStarr had a lot of hands-on work experience with a variety of companies across the spectrum.

Their work is really innovative and impressive. We ultimately concluded that they brought that skill set to the table for us. BrightStarr helped us launch a series of enhancements in May of this year after our initial January launch. We are on the second set of enhancements. We were just incredibly pleased with their work and creative process.

We’ve also engaged them to help us create a roadmap for 2014. BrightStarr is helping us to develop a roadmap of capabilities, Web parts that they would execute upon. 

Were any other technologies used besides SharePoint?

We are now looking at another social media tool that we’ll be connecting to our intranet. BrightStarr will be helping us to do that.

Can you give a sense of the size of the initiative in dollar terms or personnel hours?

For our company, it was very significant. We had members from the corporate communications team, members from the information systems team working together for a year and a half with a project team, an outsource vendor on the development side, and another outsourced vendor for the creative side besides BrightStarr.

I’ve been here for 13 years, and it was the largest commitment in dollars and resources to our intranet platform in my tenure, but I can’t give you a dollar figure.

RESULTS & FEEDBACK

Do you have any stats or metrics to track improvement after implementation?

We do track improvements quantitatively. We have a series of 15 reports that BrightStarr developed for us, but we still need to look at those.

How did BrightStarr perform?

They were exceptional in every phase. What was really impressive was their hybrid model of being a creative firm and a development firm. We really hadn’t found that in the past, at least not successfully executed.

We had some challenging experiences with two different vendors performing that function prior. So, we were really impressed. Not only did they come in and make a robust presentation on capabilities, but then they delivered on that promise. It’s really improved the usability of the site, our ability to communicate through various Web parts and features.

My company is excited about the next round of capabilities, most of which were initiated by BrightStarr through the brainstorming and creative processes. The deployment was flawless.

Is there anything unique or special that stands out about BrightStarr compared to other vendors?

BrightStarr’s ability to capture our need, and then turn that into tangible delivery was impressive. They are experts at enhancing usability. We have a demanding group of users so when we’re able to deliver something that functionally works well, that’s a big win.

Looking back on the project, is there any area that you think they could improve upon or maybe you would do something differently?

There were many potential areas to drop the ball and to miss. When we first engaged them to build a creative plan for the promotional launch, we really didn’t give them much time to prepare. They worked quickly, and had some great ideas that all were generated internally at BrightStarr.

They delivered a series of banners and videos all supporting this campaign. It was impressive helping our users realize the commitment that we had to this platform. They were great.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    There was this shift in personnel at one point due to circumstances beyond their control. I would give them a four because of that.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • N/A NPS
    Willing to refer