Great ideas should thrive.

GOLD VERIFIED

We are a full-service user experience agency that designs and builds complex application interfaces. 

We get a rush from solving problems with design and technology and love working with smart people to make products that users will love. We do our best work on complex app interfaces and validate our results with user testing.

Every day, we help clients with their needs across the entire spectrum of user experience:

  • Concepting
  • Branding
  • Content strategy and development
  • Information architecture
  • Visual/UX/UI design
  • Front-end development
  • User research
 
$50,000+
 
$200 - $300 / hr
 
10 - 49
 Founded
2014
Show all +
Washington, DC
headquarters
  • 1705 DeSales St. NW 1st Floor
    Washington, DC 20036
    United States

Portfolio

Key clients: 

AOL, Discovery, Gensler, Royal Caribbean, Marriott, Snagajob, WeddingWire

FourthWall Image

FourthWall

The Problem:

Your favorite show gets cancelled, or you see the same commercial 20 times. Traditional television doesn’t use data to understand the user in a modern way.

 

The Solution:

Give users - from studios to advertisers and everyone in between - transparency into trends overnight, instead of waiting months. Reveal meaningful connections between what users are actually interested in, so that

television watching is time well spent.

 

View the full case study here.

Royal Caribbean Image

Royal Caribbean

The Problem:

Cruising is growing fast. But to new cruisers, the options - 2600 rooms, a dozen decks, shows, dining - are overwhelming. It’s no wonder users skip the aging websites and try calling instead. How can we use the web to not just communicate, but curate a dream vacation?

 

The Solution:

We partnered with Royal Caribbean’s digital team to create an immersive, tailored booking experience

that responds to users from their desk to their phones. It’s unlike anything the cruise industry has seen before - but it lives up to what users have come to expect for modern travel.

 

View the full case study here.

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Sonar

The Problem:

Running a regional internet service in the US is an extremely challenging proposition – and that’s before you even get to the software. Juggling new accounts, system performance, technical issues and support staff can be a minute-by-minute challenge.

 

The Solution:

Sonar can’t just be a jack of all trades – it needs to master them. Our UX takes the elegant patterns from a dozen

industries and combines them into a master command center. A better experience for Sonar’s customers means a better experience for the families and companies that depend on reliable internet every day.

 

View the full case study here.

LifeCents Image

LifeCents

The Problem:

The majority of Americans feel financial stress, but they mistakenly believe that drastic changes - or huge windfalls - are the only thing they can do. Employers want to provide benefits, but feel powerless, or left in the dark.

 

The Solution:

We created a positive behavioral loop that goes beyond the numbers and into true financial wellbeing, including user mindset, user habits,

and user financial knowledge. Our UX meets the user at every level: day-to-day conversations, short-term habit improvements, and long-term engagement and growth.

 

View the full case study here.

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Stretch

The Problem:

The UI of every online broadcasting platform – YouTube, Twitch, Facebook Live, etc. – is weaponized for discovery, not loyalty. The one-size-fits all approach introduces an ocean of noise competing for the user’s attention.

 

The Solution:

Curate the best UX patterns from online platforms viewers are already familiar with, and empower content creators by simplifying the broadcasting

process. Together, sports teams across the country can invite viewership and participation that was previously exclusive to the giants of social media.

 

View the full case study here.

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Rokt

The Problem:

A lot of experience, sophistication and nuance has gone into Rokt’s methods for serving content users actually care about. How can we help users efficiently transition into this new way of thinking?

 

The Solution:

We mapped a new mental model that aligns deep data concepts with the marketing objectives that users already know and use, amplified with Rokt’s new brand and extended to

places like tablet and mobile.

 

View the full case study here.

Marriott Image

Marriott

The Problem:

Marriott is constantly innovating to stay ahead of where people stay. How can new amenities, like automated, self-service happy hours, prove to be a worthwhile investment?

 

The Solution:

Brave merged app UX with customer experience to create their brand-new, mobile Drink Pass. Guests can now unlock complimentary happy hour drinks with their phone - no NFC, QR or app install

required.

 

View the full case study here.

RewardStock Image

RewardStock

The Problem:

Credit card rewards can feel byzantine at best and predatory at worst. Users misunderstand the process for applying for the right credit card, and end up leaving valuable points on the table.

 

The Solution:

Responsibly using rewards cards can pay off in big ways. To help maximize spending, users get predicted scenarios and optimization tools, in a format that’s competitive against

the best travel engine search experiences.

 

View the full case study here.

Upside  Image

Upside

The Problem:

Travel for business has never been worse. Before you even get to the plane, a maze of shifting flights, hotels and meetings awaits you. And there’s no real incentive for anyone to try harder.

 

The Solution:

Show users the formula, and reward them. A model that you can tinker with is paired with real savings and gift cards to empower and motivate

users.

 

View the full case study here.

Felix  Image

Felix

The Problem:

Study after study shows that employee performance and physical health go hand-in-hand. The healthier our Federal employees, the more our taxpayers benefit. But for the US Department of Health and Human Services, getting employees engaged in wellness proved to be a significant challenge.

 

The Solution:

Working closely with the team at Federal

Occupational Health, we discovered that happiness was the key to wellness, and used research, behavioral science and user experience to create an interactive framework for lasting health.

 

View the full case study here.

Reviews

Sort by

UX Design for Clutch

"Brave delivers beyond expectations when it comes to explaining why specific changes matter and exactly how each change will benefit the user."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
Project summary: 

Brave UX was hired to optimize the client's rapidly growing website. The first phase involved strategy, information architecture research, and wireframe development, followed by a design sprint.

The Reviewer
 
11-50 employees
 
Washington, DC
Mike Beares
Founder at Clutch
 
Verified
The Review
Feedback summary: 

Brave's unique empathy and talented staff distinguish them from the majority of UX agencies. Their timeliness and dedication to providing tailored, thoughtful recommendations are also cited as major strengths.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please describe your organization.

Clutch (the site you are on now) is a ratings and reviews site for businesses looking to hire a services firm or choose a software solution for their company.

What is your role at the company?

I am the founder.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Brave UX?

We have two main types of users on our site: buyers of services and vendors of services. The buyers are the primary audience that we target. However, our site was not fully optimized for the experience of these users.

We also have an extensive amount of data and content on our site, and we continue to accumulate more on a daily basis. We needed help prioritizing, organizing, and reformatting this vast amount of information so that we could display the most important information that buyers are looking for better. Additionally, we needed to update the design of our site and rethink the overall brand message that we present to visitors.

As a rapidly growing company, we needed a UX [user experience] agency that could help us with these immediate issues and could further equip our team with the knowledge and tools to improve the usability of our site in the future. Brave proved that they could meet both of these needs immediately.

SOLUTION

Please describe the scope of their involvement in detail.

The project followed a 12-week sprint format that included two meetings per week to discuss and give feedback. The first seven weeks included strategy, information architecture research, and wireframe development. The last five weeks included design and finalizing changes to the site. While Brave did not implement the changes directly on our site – we have our own development team – they did provide all of the necessary information and details to hand off to our developers. 

In terms of strategy, Brave took us through many activities to help us determine our main priorities and the overall branding message we wanted to display throughout our site. They recognized our current business goals and took the time to understand our future goals, confirming that any solution would accommodate future growth.

Information architecture is where Brave really excels. Many companies do not prioritize IA and, instead, primarily focus on design. Brave really shines when it comes to IA. They understand the importance of IA and take the necessary time to map out how the given information should be prioritized and then structured in a way that results in the optimal experience for the user.

We are still working through the design phase of our project. But, so far, Brave has exceeded all of our expectations.

Overall, Brave provided a comprehensive schedule that tackled our main issues through the seven weeks of information architecture and five weeks of design. Additionally, Brave provided coaching and guidance throughout the process, ensuring that our team will be equipped to address UX issues better in the future.

How did you come to work with Brave UX?

We first began working with Brave on a consulting basis, receiving feedback on specific features and user flows on our website. After a few months of intermittent feedback, we decided that to improve the usability of our site, we would need to work on a full UX engagement with Brave.

We previously received invaluable feedback from Brave, so when it came time to improve the overall user experience of our site, Brave was the absolute best choice. Brave understands our business model very well and, in addition to UX feedback, they were also willing to provide coaching and guidance to our team throughout the process.

Could you provide a sense of the size of this initiative in financial terms?

It was $50,000 to $100,000 to date, including consulting hours before the major UX redesign.

What is the status of this engagement?

The full redesign project began April 2016 and will wrap up around July 2016. We will definitely continue our relationship with Brave beyond the extent of this project.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

We have full wireframe documentation of the pages that we want to change. The wireframes are done very well and render the information priorities that we have for our site appropriately. Additionally, the wireframes solve the issues that were laid out in the initial scope accurately. 

We will also have a new design to implement across the site. This design includes new colors, typography, and formatting, and a comprehensive pattern library to ensure the accurate design of new pages. 

We do not have any specific success metrics as we have not implemented the new design on our current site yet. However, from some of the feedback and advice we've received from Brave, we have seen quite an improvement in the way our team approaches user experience and in the way we produce content for our users.

What distinguishes Brave UX from other providers?

Brave is very unique in terms of their empathy and ability to understand their clients' needs. Brave UX delivers beyond expectations when it comes to explaining why specific changes matter and exactly how each change will benefit the user. They don't simply hand deliverables to their clients and then walk away. They explain the reasons for and the value of each change fully. They push beyond surface-level explanations and often describe the background, history, and/or psychology behind each idea, once again confirming that the client understands the value of the solution fully.

Brave truly knows more about user experience than the majority of agencies that say they are UX experts today. Each team member is an amazing problem solver and, no matter the issue at hand, someone on the team will be able to come up with the ideal solution. Their passion, expertise, and extensive capabilities make them an ideal partner and guarantee a successful outcome.

In hindsight, are there areas in which they could improve or things you might do differently?

Not at this time. I couldn't imagine a better redesign experience.

5.0
Overall Score They're very organized, productive, and collaborative. They took the time to understand our business needs completely and worked to find the best solution to satisfy our users and us.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Every deadline has been met. They are very persistent about keeping on schedule which, in the end, saves us money and time.
  • 4.5 Cost
    Value / within estimates
    – They are expensive, but worth every penny.
  • 5.0 Quality
    Service & deliverables
    – Very high quality. If we weren't fully satisfied, they would rework until they found the optimal solution.
  • 5.0 NPS
    Willing to refer
    I would absolutely recommend them to anyone looking to improve the user experience of their website.

UX Design for Real Estate App

"Brave is great to work with. They're great to collaborate with. They were true partners, which for an outside firm is probably the best compliment that I can give."

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
Project summary: 

Brave UX helped clarify the concept of the client's minimum viable product and designed a simple, easy-to-navigate workflow to bring it to market.

The Reviewer
 
1-10 employees
 
Washington, DC
Kevin Bennett
Cofounder and CEO at HomeZen
 
Verified
The Review
Feedback summary: 

Brave UX's level of expertise, engagement, and efficiency are all cited as major strengths. They are considered true partners by the client and are recommended to small businesses that want a personal touch.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please describe your organization.

HomeZen is a software startup that helps homeowners sell their homes without a real estate agent by providing them information and software tools that allow them to navigate each stage of the process with some customer support. Instead of paying thousands of dollars to a real estate agent, they simply pay a few hundred dollars to us.

What is your position?

I'm the cofounder and CEO.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Brave UX?

We were thinking about our MVP [minimum viable product], the initial product we'd go to market with, and a set of tools that included a fairly complex workflow. It is a high-value infrequent transaction, so a transaction that the users would not know particularly well or be experts in and would have a reasonable level of anxiety. We needed a product and a software workflow that was simple, clean, that would portray competence and inspire trust, and would be easy to navigate for our first users.

SOLUTION

Please describe the scope of their involvement in detail.

They were both vertical and horizontal with us, which was fantastic. We had a sense for what we wanted in our model for workflows. We'd seen a few other industries that did this well. We had a sense that it was mostly fully baked in terms of the product and features. However, they asked us a number of probing questions that went to the user journeys, what the purpose of the product was, what the user would need throughout the process, and the set of tools we were using. They helped us clarify our thinking about the product and its features and design, and they brought a broad spectrum of experience and insights from different industries. That was helpful.

They were incredibly efficient and effective when it came to the interaction architecture, when it came to mockups and design, and obviously user experience. It was an incredibly efficient project. The cadence was great, and they were easy to work with. It was a high caliber team, and senior and junior members of the team were engaged and contributed equally. We were very pleased with our experience and the outcome.

How did you come to work with Brave UX?

We had interviewed a number of different firms, and a former coworker of mine told me to check Brave UX out. I reached out to them and we had an introductory call. We were able to negotiate a contract quickly and get started in a matter of days.

Could you provide a sense of the size of this initiative in financial terms?

$50,000 is about what we've spent.

What is the status of this engagement?

I think the initial project probably ran somewhere around six weeks. That began last July [2015] and ran into August. We re-engaged them in January for another two- to three-week project, and then again in March and April for another three to four weeks. We are currently not working with them at the moment because we don't have continuous work that needs to be done, but we do plan on working with them again in the future.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

We are early stage. We just launched within an enclosed alpha, so a limited data set. However, the user acceptance testing, and the user interviews have been very positive. The initial users and the different target groups we've tested with have been very positive about the design, user experience, and navigation. They have generally been able to navigate through the product in the way that we intended them to, which is great.

How did Brave UX perform from a project management standpoint?

They performed well. They were good at setting a lead on their end, and we had a lead on our end. I think part of what was wonderful about working with them, and it allowed us to work very efficiently, is that they hit the deadlines they said they were going to hit, and we hit the deadlines we said we're going to hit. It was a mix of meetings and phone calls. Even though there was only one lead, whenever we had meetings, the entire team was engaged. We knew that while they were dividing up on their end we always had the full complement of resources that we expected working on the project.

What distinguishes Brave UX from other providers?

Certainly for start-ups, they are a great size to work with. They're talented, seasoned, and experienced, but not so large as to be bureaucratic or to be charging large amounts of overhead. I have actually recommended them to a number of different startups and folks I know who have been very pleased to work with them. My only hesitance to recommend them any further is I don't want them to get too busy.

Is there anything Brave UX could have improved or done differently?

I think they've been great. We had one slight hiccup in communication on the first project. It wasn't major. It was certainly remedied moving forward and in subsequent projects. I think they've shown not only great competence and to be a great partner, but also the ability to learn and grow, which is also important.

5.0
Overall Score Brave is great to work with. They're great to collaborate with. They were true partners, which for an outside firm is probably the best compliment that I can give.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Plus or minus hours, they hit every deadline, and we were able to hit our goals for every project we worked on with them.
  • 5.0 Cost
    Value / within estimates
    I think they're at that perfect point where they're as small a shop as you're going to get to work with that kind of talent, but not so large that you're getting charged for massive overhead.
  • 4.5 Quality
    Service & deliverables
    They're great. It's a tough scale. Five is perfection. They were excellent and certainly well above satisfactory.
  • 5.0 NPS
    Willing to refer
    I've already done so several times.

UX and Branding for Real Estate Analytics Company

"Brave is small, they're niche, and we knew we were getting exactly what we needed with them."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
Project summary: 

Brave developed the information architecture and design for the client's web and mobile products. They also designed a marketing site.

The Reviewer
 
1-10 Employees
 
Washington, DC
Founder, Real Estate Analytics Company
 
Verified
The Review
Feedback summary: 

Although the site has not launched yet, the client is extremely happy with it and its design. Brave was flexible, responsive, and consistent with schedules and deadlines.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please describe your organization.

My organization collects and compiles metrics for real estate professionals to help them understand changes in neighborhoods and areas.

What is your position?

I am the sole founder.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Brave UX?

My background is in technology, not design. I wanted to get the right people in the room to help us turn our concept into an actual product. We engaged with Brave to get this going.

SOLUTION

Please describe the scope of their involvement in detail.

Brave created the information architecture and the full design for both our web and mobile products. They also designed our marketing website, which included some branding and messaging as well.

How did you come to work with Brave UX?

I met Lee Finkel, the founder of Brave, through an angel investment group that we both belonged to in D.C.

Could you provide a sense of the size of this initiative in financial terms?

Total spend is slightly more than $50,000.

What is the status of this engagement?

 Everything is completed now.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

We are still in the prelaunch stage, so I don't have any hard numbers I can provide. Maybe I'm biased, but I think it's awesome. We are happy with the product and design and are excited to get it launched. We've shown it to a bunch of people in the real estate industry on both the commercial and residential side, and they seemed jazzed about it.

How did Brave UX perform from a project management standpoint?

We worked primarily with two people at Brave: Jenna and Jordan. They were both awesome to work with and super responsive. When they promised something, they always came through. We would complete some of the work on our end, hand it over to Brave, and they would tell us how many days they needed before they could get it back to us. Every time, we got the work back on schedule. They were also very flexible with us and let us hold many of our early meetings in-office rather than over the phone.

What distinguishes Brave UX from other providers?

I was worried about going with a bigger firm because we would be a small fish in a big pond. We didn't want to be stuck with the B or C team, which was one of the most appealing parts of Brave. Brave is small, they're niche, and we knew we were getting exactly what we needed with them.

Is there anything Brave UX could have improved or done differently?

There was some turnover in the middle of our project, but it didn't end up affecting us in the end. Honestly, I wish they were cheaper but, at the end of the day, I don't feel like I paid too much for anything. I'm actually happy that we worked with them. They're not the cheapest for a reason.

5.0
Overall Score We already plan to go back to them when we have a subsequent need for the product.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    I don't think they ever missed a deadline. Everything was reasonable.
  • 4.5 Cost
    Value / within estimates
    I don't know enough about how much these services cost. I would have liked a start-up discount but, ultimately, they're worth it.
  • 5.0 Quality
    Service & deliverables
    I'm biased, I think they did a great job.
  • 5.0 NPS
    Willing to refer
    I've already recommended them to several people. 

UX Design for IT Company

"Brave UX did a great job of listening to our use cases and coming up with a truly unique design."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Sep. 2015 - Apr. 2016
Project summary: 

In order to improve the usability and appeal of a cloud-based software, Brave UX conducted user research and designed high-level mock-ups. They helped to implement the models using APIs. 

The Reviewer
 
11-50 Employees
 
Houston, Texas
Troy Moreland
Founder, Identity Automation
 
Verified
The Review
Feedback summary: 

The interface and UX were massive improvements, mimicking the fluid workflow of a native app and receiving high praise from users. Brave UX impressed with their strong communication, collaborative mindset, and ability to work creatively within a rigid schedule and budget. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please describe your organization.

We are Identity Automation, an identity and access management software and solution company. We help businesses automate the creation and management of user accounts and access their systems on the cloud.

What is your position?

I'm the founder of the company and the Chief Technology Officer.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Brave UX?

We needed a mobile web interface that looked better than what our back-end engineers were doing and that would work for a very broad end-user population, from kindergarten students to tech experts. We have many education customers, so the ability for them to use their mobile device or their tablets was very important. We also provide rather complex components, depending on the organization, so we needed to simplify some functionality.

SOLUTION

Please describe the scope of their involvement in detail.

Brave performed the UX [user experience] redesign of what we had in place. They studied what types of users we had and the most common and least common flows they went through on the site. From there, they created some high-level mockups of what they felt would be the most appealing to our user base. We then implemented the technology behind the design and built a working model with mockup APIs [application programming interfaces] against our back-end.

How did you come to work with Brave UX?

We were referred to Brave UX from someone on our board that had a previous relationship with them.

Could you provide a sense of the size of this initiative in financial terms?

The engagement was around $50,000 for roughly an 11-week duration.

What is the status of this engagement?

The project was completed in December [2015] and, due to our own delays, we got it deployed just last month [April 2016]. Hopefully, we'll engage with them again in the near future.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

The mobile interface was night and day from what we had before. Since we weren't able to do a native app, we needed the site to feel like an app even though people had to use it through their mobile browser. The feedback we've received so far is that it absolutely has the look and feel of a native app, which is a huge positive for us. We approached a few of our customers with mockups before the updates were launched, and they felt that it was much more geared toward our target audience.

How did Brave UX perform from a project management standpoint?

They exceeded expectations, which I don't use lightly. They had a very clear plan that was communicated and documented up front. We had weekly meetings to discuss progress, and they always were right on time. In fact, they gave us an extra couple of weeks because they weren't able to do 100 percent of what we asked for in the 11-week timeframe due to factors that were out of their control, which was great. The communication and teamwork between our group and theirs was fantastic.

What distinguishes Brave UX from other providers?

Being in the services industry is about working with your customers and making sure they're happy. Brave UX definitely exceeded in that area, their team is fantastic. They have great attitudes, and they know their stuff; they're subject matter experts. They did a great job of listening to our use cases and coming up with a truly unique design that fit our company. People-wise, they're fantastic to work with, which is what brings us to want to work with them again more than anything.

Is there anything Brave UX could have improved or done differently?

The time frame and budget that we gave them were pretty constrained, and they went above and beyond. So, no, I have nothing negative about them or nothing that they could've done better.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UX Design for Therapy Group of DC

"They are true partners, and they very much care about my success."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
Project summary: 

Brave UX built a new information architecture and WordPress theme to improve a website's public image and user experience. They also provided branding, logos, and designs.

The Reviewer
 
1-10 Employees
 
Washington, DC
Brad Brenner
Founder, Therapy Group of DC
 
Verified
The Review
Feedback summary: 

The improved site soon attracted 12,000 monthly visitors, reflecting a 60 percent increase in users and a 24 percent drop in bounce rates. Conversions also jumped by 80 percent. Brave UX impressed with their systematic management, design talent, and passion for the project.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please describe your organization and your position.

I wear two hats when it comes to working with Brave UX. I originally got familiar with them as the Internet editor for the Society for the Advancement of Psychotherapy, which is a professional division of the American Psychological Association. I also used them for the Therapy Group of DC, of which I am the founder and clinical director.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Brave UX?

For the society, we needed to revamp the look and user experience of the website completely. The organization has a high reputation among psychologists, but the site was lackluster. We were trying to design a site that would match the reputation of the organization and boost the number of visitors to the site.

After seeing what Brave UX was able to do for the society, I knew I needed their help for my practice's website. I wanted to capture what it's like to work with us as a practice in website form. They helped us and allowed us to show our passion through their designs. They've helped people who are in search of a therapist to get a sense of what we're like as a practice.

SOLUTION

Please describe the scope of their involvement in detail.

For the society, they helped us come up with a whole new information architecture from scratch. They also did some branding work and came up with an entirely new look and feel. Once that was approved, they built out everything on a custom WordPress platform.

For the practice, it was similar work. They restructured the organization and the information architecture of our website and built out a custom WordPress theme for us. They also did branding work, even more so than what they had done for the society, which included a new logo, designs, and updated color scheme.

How did you come to work with Brave UX?

I was referred to Brave UX by an acquaintance. They were just getting started as an organization and took on my project while they were waiting for bigger projects to come in. I feel very lucky to have snuck in at that time with a modest budget compared to a lot of work that they do now.

Could you provide a sense of the size of this initiative in financial terms?

Both projects were roughly $25,000 each.

What is the status of this engagement?

It's an ongoing engagement. We're not actively working on anything big, but there's little things that we're working on. They're the first people I talk to when I have a new idea.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

The society website went live in the fall of 2015. In the spring of 2015, we were getting around 3,500 sessions per month, and now we're up to 12,000. That growth is largely attributed to Brave UX's work.

For the practice, I can compare the last 30 days to two years ago. We have 60 percent more users, 116 percent more page views, and a 24 percent decrease in bounce rate. The number of conversions is also 80 percent higher, which is significant. They've helped us drive traffic to the site and keep people on the site longer. From a hard numbers perspective, they've killed it.

How did Brave UX perform from a project management standpoint?

Phenomenal! Kelaine Conochan [director of strategy at Brave UX] runs most of that, and she is one of the best I've seen at project management. When I refer to Brave UX, I say they consistently under-promise and over-deliver, which is usually the other way around. They're very good at project management.

What distinguishes Brave UX from other providers?

They are true partners, and they very much care about my success as much as I care about their success. They're enthusiastic, and they love what they do. I can tell that they take it seriously. If there are hiccups along the way, they're happy to talk about them and work them out in a very easy fashion. They're very savvy about that. It makes for a wonderful working relationship.

Is there anything Brave UX could have improved or done differently?

Their design does wonderful things once people get to the site, but I wish they also had the capacity to help me get even more people to the site. They are familiar and savvy about SEO [search engine optimization] and other marketing, but it's not their specialty. They're so good at what they do, I just wish they could help me with more.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
Verification

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GOLD VERIFIED
Business Entity
Business Entity Name
Brave UX LLC
Status
Active
Jurisdiction of Formation
Delaware
Id
5477726
Date of Formation
Feb 6, 2014
Payment & Legal Filings
Bankruptcy
No
Tax Lien Filings
0
Judgement Filings
0
Collections Count
0
Last updated
Jul 22, 2019
Client Reviews
VERIFIED CLIENT REVIEWS
25
OVERALL REVIEW RATING
5.0
Source
Clutch
LAST UPDATED
October 14, 2020