Branex LLC

Please describe your company and your position there.

We are one of the leading medical universities in the Caribbean region. I'm the director of marketing looking after all the marketing aspects of the university.

For what projects/services did your company hire Branex LLC?

We have hired Branex LLC for digital marketing services including SEO, SMM, and PPC management.

What were your goals for this project?

To increase the visibility of the university making it more approachable to students worldwide.

How did you select Branex LLC?

We had tested out several other vendors including some big names as well but were not getting the results we wanted while keeping within the budget we wanted to allocate on digital marketing efforts.

Describe the scope of their work in detail.

We had engaged Branex LLC for a complete suite of digital marketing efforts including search engine optimization, social media marketing as well as paid campaigns both on social media and Google platforms.

What was the team composition?

We have a dedicated account manager who communicates majorly on behalf of the vendor. But when required, we can engage other resources who are working on the project.

Can you share any outcomes from the project that demonstrate progress or success?

The project has increased our overall impressions and traffic. We are getting the traction which we were expecting. There are some areas which can be improved. However, I am satisfied overall with their performance.

How effective was the workflow between your team and theirs?

All communication is done through written mediums to ensure everyone is on the same page. Along with that, the AM support is available as and when required.

What did you find most impressive about this company?

Cost-effectiveness and delivery.

Are there any areas for improvement?

They need to work on consistent reporting and highlighting the areas where they have shown improvement as well as the areas where further attention is required.

Please describe your company and your position there.

Our company specializes in the business of gold, mining, precious metal, gemstones, mines, and related investments and financial play in those fields. I am the legal counsel of the company.

For what projects/services did your company hire Branex LLC, and what were your goals?

Given our company is starting its business in UAE, we had not a proper website to share with potential shareholders or customers as well. And since we do not have in-house developers, we hired this team to design and develop a site for us. They are very efficient and it was a pleasure working with them.

How did you select Branex LLC and what were the deciding factors?

We chose this team based on the cost estimate and their design skills.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The reality is that we have had several meetings with the business development executive because our management team first had a plan and then they modified it. And to be honest, we are so grateful because they have been very patient and have helped us a lot by providing ideas and solutions.

How many people from the vendor's team worked with you, and what were their positions?

I have only been in contact with the business development executive.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Nowadays, having a website that reflects all the achievements and characteristics of the company is fundamental. In our case, it helped us to be able to express our objectives more clearly as well as to explain and let people know the services we provide.

Describe their project management style, including communication tools and timelines.

We had daily stand-ups with the business development executive, and he did share our ideas with the rest of the members of the team.

What did you find most impressive or unique about this company?

They gave professional support and had so much patience.

Are there any areas for improvement or something they could have done differently?

Not at all. We are extremely happy with the team.

Please describe your company and your position there.

I am a Marketing Manager at a hotel management company, which manages a number of hotel an hotel apartments in Dubai, UAE.

For what projects/services did your company hire Branex LLC, and what were your goals?

We hired Branex for 2 projects:

1. A new hotel website 
2. A rewards website for booking agents that sell our hotels

The goal was to create a standard website that cleanly communicated the rooms and facilities of the serviced apartments to encourage them to book through our booking engine, which is a 3rd part API that we connected to the site that Branex designed and built.

The goal of our rewards website is to increase sales for our hotels by encouraging sales partners to book our rooms based on rewards they can receive through doing so.

How did you select Branex LLC and what were the deciding factors?

We sent out briefs for both website projects to different suppliers. Branex displayed good value for our requirements and the account manager, Roan Esmaiel, seemed to understand everything that we were trying to achieve.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

For the new website we began with a kick off session. Following the initial session I shared the sitemap along with creative assets. Then Branex then sent the wireframes, followed by a few design options. After a couple of rounds of feedback, we were ready to launch the site. Unfortunately the hotel opening was postponed due to COVID-19, but as we had done the ground work it was an easy process launching the site when the hotel opened.

For the rewards website, it is a fully customized website built out in PHP. I had the initial kick of session to run through the entire project brief and requirements, the briefing document was then studied by the Branex team who put together the scope of work. We then received wireframes of the pages and a few design options. They helped with a few rounds of design updates.

The difficult part with this site is that it is based on accumulating points and redeeming rewards, therefore there is a lot to consider in terms of functionality for the user, and the ongoing admin effort to confirm successful bookings and maintain the site. It was a learning process as we would keep picking up new points that the website needed to consider.

The scope did change somewhat from the original one, however Branex have been very accommodating with the changes we have required. We are aiming to launch the website in January 2021.

How many people from the vendor's team worked with you, and what were their positions?

1. Roan A. Esmaiel - Senior Executive-Business Development
2. Nausheen - Project Coordinator 
3. Samia Faraz - Project Coordinator - (rewards website)

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Stakeholders were impressed with the design process for the new website. Rewards website to be launched in Jan.

Describe their project management style, including communication tools and timelines.

Roan, was the point of contact based in Dubai, who was always happy to help should we need anything. Overall the timelines of the projects were affected due to COVID-19 as we confirmed both projects at the end of Feb 2020. the new  website was not too demanding during the build stage (and it has good a good design and speed.

We could manage with this project by communicating via email and by aranging the occasional Skype/Zoom call. The developers are not based remotely but this didn't seem to be an issue with this project. The rewards website varies slightly as it is a more complex website project. Once it was handed to the remotely based development team I felt that it was difficult to communicate our requirements through emails and calls alone.

In terms of timelines, the scope was constantly changing as we would notice more and more needs for the website that were not in the original brief.

What did you find most impressive or unique about this company?

The new website is extremely easy to use and we were able to build it and launch it in an extremely efficient manner. The price was also competitive. Roan, our Dubai based account Manager was very helpful.

Are there any areas for improvement or something they could have done differently?

For the new website, no. For the rewards website, we are yet to launch but the team have been very flexible with accommodating our requests, even though at times they have been out of scope.

Please describe your company and your position there.

Federal Authority for Identity and Citizenship.

For what projects/services did your company hire Branex LLC, and what were your goals?

We have collaborated with Branex for website design and development.

How did you select Branex LLC and what were the deciding factors?

We came across Branex LLC and couldn't move on without working with them! We had a look at their work on different projects and every project looked better than the previous one. After a few meetings with different companies, we knew that they were the best of all.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

After our kick-off meeting and brainstorming sessions, we received different design concepts and mockups for the website. After approvals, they updated all content and aesthetically designed website with all of our requirements delivered.

How many people from the vendor's team worked with you, and what were their positions?

I had the pleasure of working with Roan - senior executive business development and Junaid - project manager. The team was very helpful, adaptable, and easy to work with.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Branex exceeded our expectations with the deliverables, the final look of our website couldn't have looked better!

Describe their project management style, including communication tools and timelines.

We had a couple of face-to-face meetings and brainstorming sessions, after all was clear, we communicated via conference calls and emails. Roan was with us from the beginning and was with us in every step and was present and reachable at all times.

What did you find most impressive or unique about this company?

We appreciated how the team gave us the time in giving our feedback and responded well to it.

Are there any areas for improvement or something they could have done differently?

Having an Arabic person to review the Arabic content would be great.

Introduce your business and what you do there.

I’m the CEO of Emacci LLC, an automotive inventory marketing platform.

What challenge were you trying to address with Branex LLC?

A company was taking close to two years to create my website, and they weren’t providing the right communication before going out of business. When they went back into business, they didn’t honor their contract, so I hired Branex LLC. 

What was the scope of their involvement?

Branex LLC completed the website that the other company had started. They worked on the front- and backend, taking about 2–3 weeks to complete it. Since then, we’ve been tweaking it. 

What is the team composition?

I have a main point of contact who communicates with the rest of the team.

How did you come to work with Branex LLC?

I was online trying to find a company and somehow Branex LLC stood out. I called them and it was a done deal from that point. Finding them was the best thing that ever happened for the project. 

How much have you invested with them?

We’ve spent $2,000.

What is the status of this engagement?

We started working together in January 2020 and our engagement is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

They’ve been able to knock it out of the park—it’s been amazing. People love the website and are impressed with their work. We’re all very happy and the site runs exactly how we want it to. 

How did Branex LLC perform from a project management standpoint?

We’re in constant communication about what I want. They’re right on point, answering every call and email. If they don’t answer the phone, they get right back to me. It’s been smooth from day one.

What did you find most impressive about them?

Everything they’ve done makes them stand out. Their communication is superb. I’ll never use a different website design company other than them—I’d recommend them to anyone. 

Are there any areas they could improve?

There’s nothing they need to improve.

Do you have any advice for potential customers?

Call them.

Please describe your company and your position there.

We are nonprofit society providing learning and development and other resources for professionals in the pharmaceutical industry. I am the CEO and co-founder of the company.

For what projects/services did your company hire Branex LLC?

We had a Wordpress Website designed by several designers over a few years and needed a consistent look and good functionality.

What were your goals for this project?

We wanted a completely new design that was clean and focused the user's attention on the core messages and offerings we provide.

How did you select this vendor?

We searched online for vendors and interviewed several vendors that were able to complete the job in a quick timeframe and within our budget constraints.

Describe the project and the services they provided in detail.

We provided an initial outline for the framework of the site and worked with them on developing the best setup for the site to tell a clear story and to minimize clutter on the Website. We had many resources and media uploaded and many links to external resources that we had to take care to migrate over to the new site. There were also quite a few bugs with plugins on our old site that we needed to fix.

What was the team composition?

There was a team from the vendor working on this remotely and we had a single point of contact throughout the process, which helped expedite the process and ensure no steps were missed.

Can you share any information that demonstrates the impact that this project has had on your business?

Yes, organic traffic has surged on our site, and click through rates on our calls to action are much higher than before due to the clear message and design.

How was project management arranged and how effective was it?

All communications were conducted by email (90%) or phone (10%). There was clear and consistent communication throughout the process.

What did you find most impressive about this company?

The speed, cost effectiveness and timely delivery of the final product in time for our brand relaunch.

Are there any areas for improvement?

No, i have no recommendations for improvement. Everything was seamless. I am already preparing to work with them on another project.

Please describe your company and your position there.

Owner and operator of Shine My Ride LLC. We are the best Car Detailers In the World. We specialize in ceramic coating and auto detailing.

For what projects/services did your company hire Branex LLC?

We hired Branex to redesign our website and provide us with hosting support.

What were your goals for this project?

Updated, modern and sleek website with a reliable hosting platform.

How did you select Branex LLC?

Best price, best service and good portfolio of work

Describe the project in detail.

Updated, modern and sleek website with a reliable hosting platform.

What was the team composition?

I was solely responsible for working with Branex to site and project completion.

Can you share any outcomes from the project that demonstrate progress or success?

Great modern, sleek website. Couldn't ask for more

How effective was the workflow between your team and theirs?

They did a great job of communicating. Very receptive to feedback and sprung into action to get things done

What did you find most impressive about this company?

Their service and care about my business were unmatched.

Are there any areas for improvement?

No

Please describe your company and your position there.

Travellanza LLC. Online Travel Agency CEO

For what projects/services did your company hire Branex LLC?

A creative website

What were your goals for this project?

To build a unique and creative website.

How did you select this vendor?

Their creative and fantastic portfolio.

Describe the project and the services they provided in detail.

They built a very creative website, unique design and brilliant image that reflected my business.

What was the team composition?

I gave them some ideas of what I want, and they came with their creative idea and great design!

Can you share any information that demonstrates the impact that this project has had on your business?

The result of the work that was done is awesome!

How was project management arranged and how effective was it?

They were so reliable, fast response, and they delivered their amazing work in a timely manner.

What did you find most impressive about this company?

The creativity of their work was impressive!

Are there any areas for improvement?

I wish them all the best and to grow!

Please describe your company and your position there.

I'm the president and owner of Puerto Rico and The World LLC.

For what projects/services did your company hire Branex LLC?

I needed to hire an external partner to help me with web design and development.

How did you select this vendor?

They had the best presentation and explanation of services.

Describe the project and the services they provided in detail.

Branex LLC provided complete website development and design.

How was project management arranged and how effective was it?

The project management was self-arranged, which was very effective.

What did you find most impressive about this company?

I most appreciate Branex LLC’s design and development abilities.

Are there any areas for improvement?

They could improve how they schedule projects, as it took longer than anticipated.

Please describe your company and your position there.

I am the Manager at an OBK Business Centre LLC, We specialize in offering business centers Dubai, virtual office plans, flexible private office suites for rent.

For what projects/services did your company hire Branex LLC?

Our company website was developed over 4 years ago and had not been updated since. We had noticed a steady decline in traffic to the site over the past few months and decided to invest in a new astonishing website. We do not have any in-house engineers, so we needed to outsource the entire website redesign and rebuild.

What were your goals for this project?

We wanted to see our website traffic double by the end of the year, and we wanted to increase the number of inquiries.

How did you select this vendor?

It was a hard decision, but we selected this vendor based on the quality of their final proposal.

Describe the project in detail.

We had a series of discovery meetings to discuss our goals and objectives. Within the first two weeks, we received mockups and 3 initial designs for the main page on the site. After a few iterations and discussions with our marketing team, we finalized the design and provided feedback on how we wanted the rest of the site to look, The vendor came back to us with wireframes and concepts for our other pages, including an updated "contact us" form.

What was the team composition?

Initially, we were assigned a project manager to support us and serve as the main point of the contact throughout the project. I only spoke with our project manager but I was made aware that there were 2 frontend and 2 backend developers, as well as a QA resource working behind the scenes.

Can you share any outcomes from the project that demonstrate progress or success?

Within 4 months after our new website was launched, we saw a 60% increase overall traffic and a 25% drop in bounce rate and we have received more inquiries in the past month than we did in the previous 6 months combined.

How effective was the workflow between your team and theirs?

The project manager that we were assigned was easy to communicate with and provided us frequent updates. We connected over the phone at least once a week and used Slack for all other communications.

What did you find most impressive about this company?

To be honest, I don’t like giving my opinion or share my professional experiences with others, but I must say the web development experts at Branex really do know how to build quality websites. They did a job par excellence for me and apparently, we hear a lot about how AMAZING job we have done on our website. They have creative minds, they come up with incredible ideas, and they deliver an experience worth remembering. Overall, great job, you guys… Love your efforts.

Are there any areas for improvement?

Everything can always be done faster, but we were very satisfied with their work every step of the way. In the end, quality is more important than speed and we ended up with a beautiful project.