BrandLume Inc.

Introduce your business and what you do there.

I’m a self-employed musician.

What challenge were you trying to address with BrandLume Inc.?

I wanted to have a functional website running, so their team helped me with the website design.

What was the scope of their involvement?

At first, I asked them about their WordPress expertise. I thought that it would be the most user-friendly platform. The team provided guidance about which package I should purchase from them, which included a comprehensive service with landing page development.

Along with that, I wanted to be able to maintain the website myself. Since I’m a musician, I wanted to upload videos and audio tracks and change the content myself.

I wanted the site to feature my performances through video and audio. I also wanted there to be an option that allowed customers to contact me, so their team put together a contact me field linked to my email.

What is the team composition?

I was in contact with three people.

How did you come to work with BrandLume Inc.?

I researched web design companies, and I found that they had good reviews. Out of the three or four companies that I looked into, they were the only ones that responded comprehensively.

BrandLume Inc. offered to set up a meeting, and in that meeting, they laid out all of the benefits. It didn’t seem like they were trying to upsell me significantly. I was most impressed with their response.

How much have you invested with them?

For everything, it was just under $2,000 CAD (approximately $1,500 USD).

What is the status of this engagement?

We had our first meeting in November 2020, and our site launched that December. They’re providing ongoing support and hosting services.

What evidence can you share that demonstrates the impact of the engagement?

BrandLume Inc. is skilled in website design. Since we’re currently in the middle of a pandemic, I’m not performing at events or weddings, but the site is ready when the world opens back up.

I found that they were responsive in terms of any inquiries I have. I never felt that I was waiting long for a response. The team talked me through how to maintain the site, but if I want to add a blog or another design element, I know that I can contact them for that.

If anything goes wrong, I can contact them as well. Once, I noticed some of the audio and video components were switched, so they went ahead and fixed that right away.

How did BrandLume Inc. perform from a project management standpoint?

From a project management standpoint, they performed very well. In the beginning, they provided the best guidance that would be useful to me.

Their team had great input on design elements throughout the engagement, but they were willing to listen to what I really wanted. They took my music experience into account when making their decisions.

We mostly communicate through email, but we did have a few Zoom meetings to talk through options. When they coach me through different processes, we do screen share to teach me how to work with the site.

What did you find most impressive about them?

BrandLume Inc. is very thorough. They took the time to be thorough initially, even when they didn’t know whether they had my business.

I would be surprised if many companies could’ve done much better in terms of response time and design. The team moved quickly and efficiently throughout the project.

Are there any areas they could improve?

If they’re trying to attract smaller businesses like me, they might need to think of options geared towards those.

Do you have any advice for potential customers?

Be clear communicators in what you want. They’re very responsive. If you don’t have clear ideas, they can help out there. But if you’re clear about your wants and desires, they’re very likely to follow through for you.

Introduce your business and what you do there.

I’m the marketing manager of a supply chain management company. We primarily service the consumer packaged goods (CPG) sector, along with a variety of other companies. We provide warehousing and distribution, transportation management, transition management, and IT systems integration.

What challenge were you trying to address with BrandLume Inc.?

We hired them to design a new website for us, as well as a new brochure. 

Our industry is a bit different. Although we have some forms on the website, lead generation isn’t a big part of its purpose. Our existing site was mainly informational, and our goal was to update it from a design perspective and give it more robust content.

What was the scope of their involvement?

BrandLume basically created a brand-new WordPress website for us. We’ve also hired them to maintain our site and SEO on a monthly basis. Additionally, they’re hosting the website.

We have ample information on the site with regard to the services we provide. BrandLume has made call-to-actions throughout the site to make it easy for visitors to get in contact with us. We also have a careers portal.

What is the team composition?

We dealt with a technical person right off the bat — not with salespeople — and that person was knowledgeable regarding all of their services. They were able to accurately answer any questions we had at every step of the way, and they were responsive and easy to work with.

I’m not sure how many people BrandLume had working on the website. We had a dedicated account manager, along with a more senior person overseeing the project. They have dedicated service teams for the web design aspect, SEO, and so on. I’ve interacted with at least five people, and I know that there are more than that behind the scenes.

How did you come to work with BrandLume Inc.?

I checked Clutch first. I actually got in touch with someone at Clutch who connected me with two agencies. BrandLume was not among those, but I did find them on Clutch, along with about three others. We met with all of them, and they all pitched to us. 

We had a series of follow-ups to qualify the candidates further, and we chose BrandLume because they’re somewhat of a one-stop-shop. They provided all of the services that we were interested in. Web design and graphic design were the more immediate ones that we needed assistance with, but we’ll also be hiring them in the spring of 2021 for video production work. They’ll also create some landing pages for campaigns we’re looking to run over the next few months.

How much have you invested with them?

We’ve spent about $21,000 CAD (approximately $16,400 USD), which includes brochure design and website development and maintenance. The value will probably exceed $25,000 CAD (approximately $19,500 USD) once we’re finished with everything.

They definitely provide good value for money. BrandLume falls within our budget, and they don’t nickel-and-dime us. If anything, they’ve gone beyond what we’re paying for. They’re transparent with fees and pricing structures; there are no long-term contracts.

What is the status of this engagement?

We started out with the brochure, which was completed in the July–August 2020 period. The website creation process ran between August–late-November, and BrandLume is continuing to provide maintenance, management, and hosting services.

What evidence can you share that demonstrates the impact of the engagement?

We launched the website less than a month ago. BrandLume set up analytics, and our metrics have definitely shown improvements already, but it hasn’t been a long enough period for me to have data. Our website is night-and-day from a functionality and design perspective, and that’s the most apparent result so far. Everyone internally is quite pleased with it.

I have visibility on what budget has been spent on SEO services, and, a lot of the time, BrandLume ends up doing more than what we’re paying them to do. There’s a lot of goodwill on their end because the partnership aspect is important to them. I’ve worked with a lot of agencies where the opposite has been the case.

BrandLume has put in a lot of effort and work on a monthly basis, and we’ve been particularly pleased with the SEO results.

How did BrandLume Inc. perform from a project management standpoint?

It took a bit longer to complete the project, but that was because of the amount of time we needed for internal reviews and approval. BrandLume could’ve probably wrapped up the project in a month and a half, but we had multiple revisions on our end.

We wanted more of a partnership and a vendor that we could grow with, one that would understand our business. Because of BrandLume’s structure, we were initially concerned about whether we’d get that kind of relationship with them, but we definitely have. Our account managers have been super responsive and helpful.

We added on to the initial project scope because we were happy with BrandLume’s services and level of responsiveness. Our communication has been through email, and we haven’t used any particular tools. I would’ve liked a bit more communication from them on some occasions, but things moved quickly overall.

What did you find most impressive about them?

It’s hard to find an agency that does everything in-house and does it well. We’ll find one that does web design and branding, but they won’t do video production, because that’s a whole other set of services. If they say that they do, they usually hire third parties to do it. I haven’t tested BrandLume’s video production services yet, but they’ve executed quite well on what we have used them for.

Also, they refer to themselves as a marketing services wholesaler. BrandLume not only provides services to clients directly but also to other creative and branding agencies globally. They say that we’re cutting out the middleman by working with them, and this is why they’re a bit more affordable compared to other agencies.

Are there any areas they could improve?

I feel that there’s always room for improvement with creative projects because everything is so subjective. What I think looks good from a design perspective may not be what someone else does, or vice versa.

From a graphic design perspective, I wasn’t super impressed with the initial design brochures that they provided, but I worked with them. I let them know what I wanted and provided some examples, and they were able to execute really well from there. Those designs weren’t really what I had in mind, but someone else might’ve liked them, so I can't really say that BrandLume is at fault. It’s just the nature of creative projects.

If I could give one critique, it would be having more frequent communication. BrandLume is extremely responsive once we reach out to them, but it would be nice to have more frequent communication, without us having to reach out to them.

Do you have any advice for future clients of theirs?

BrandLume is a good agency to work with for people that know exactly what they want. We had a vision in mind for everything related to the website, but they’re probably not the best fit for someone looking for help with their broader strategy.

Please describe your company and your position there.

I am Director Of Sales Marketing of  RV sales, parts, & services company. We sell only high quality, name brand motor homes, travel trailers, fifth wheels, and park models at the lowest possible prices.

For what projects/services did your company hire BrandLume Inc., and what were your goals?

We were looking for a company that could handle all of our PPC, from creating and managing campaigns all the way to finding optimization issues and more.

How did you select BrandLume Inc. and what were the deciding factors?

They came highly recommend by a company that we worked for in the past. After looking at their website we noticed that their pricing would save us a lot of costs compared to other companies as their management fees were the lowest.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

We presented them with the current campaigns that we were running and they were very helpful to explain in what matters our campaign were unoptimized. The PPC specialist they provided, explained to us from the start their strategy as well as areas that we had been neglecting. Soon after they fixed our campaigns, we saw a spike in conversion rates and were total believers from that point on.

How many people from the vendor's team worked with you, and what were their positions?

We were presented with an account manager but during the course of reports and technical questions we had, there was a PPC expert who was available to provide us with answers.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After 2 months our conversion rate had increased by 36% while our cost per click had decreased. This demonstrated to us the value of services that BrandLume provides. After that we started to see even more progress and success month by month. They would provide us with weekly adjustments to the campaign so we never felt that as a client, we weren't a top priority.

Describe their project management style, including communication tools and timelines.

Whenever we had questions, they were quick to answer. We left the technical work in their hands and aside from monthly check ins we never needed to follow up with them in regards to issues or concerns.

What did you find most impressive or unique about this company?

The amount of care they put into their work. They provided us with top notch service and went out of their way to save us money when they didn’t need to. They also were quick to present us with opportunities that they saw would help us grow our business without them needing to do that.

Are there any areas for improvement or something they could have done differently?

Everything was perfect from the start.

Please describe your company and your position there.

I am the Director of Sales Marketing at a growing hearing health center based out of Boca Raton, Florida. Our main focus is personal, customized care to make all of our patients feel comfortable.

For what projects/services did your company hire BrandLume Inc.?

We hired BrandLume to oversee the packaging, labeling and collateral design section of our new project which was for a new product line

What were your goals for this project?

The goal of the project was to have the packaging design and labeling of our new product line to be ready for our launch, along with the collateral design for the marketing side of it.

How did you select this vendor?

Our head of marketing did an exhaustive search. we selected them because they were the best option for us given the price and quality of their previous works, and we had heard good things about them through our other contacts.

Describe the scope of their work in detail.

After our initial contact with BrandLume, we discussed what the general theme and feel of our product was to them and what direction we were looking to take it in. They started working on the designs and we were presented with over 80 designs in 6 days and from there we went to pick which we were interested In. After some back and forth we came to an agreement and moved to the next phase of collateral design.

What was the team composition?

We had a main point of contact that communicated our concerns to the design team.

Can you share any outcomes from the project that demonstrate progress or success?

We finalized the designs we were looking for and were happy with the outcome of them. After we received the finalized versions, we moved onto the next phase of our product launch which is now paused due to COVID

How effective was the workflow between your team and theirs?

We were kept in contact with a dedicated point of contact for the entire duration of our working relationship. They were quick to respond to any changes we wanted to see and worked very flexibly with us.

What did you find most impressive about this company?

The most impressive thing about BrandLume was the level of care and service they gave us with the stunning designs that cost less than a 10th of what others were quoting us. They put our needs first and always had time to listen to our concerns and input. Companies in the past that we have worked with have mostly kept in contact at the start and the end of a project only, but with BrandLume we were updated regularly about what was going on.

Are there any areas for improvement?

We have no complaints overall. Everything was done how we wanted it, smoothly and efficiently.

Please describe your company and your position there.

Founder of a Business Tax and Accounting Firm

For what projects/services did your company hire BrandLume Inc.?

Brand identity design from business name to logo and business card design. Then Web design, development and ongoing maintenance and hosting.

What were your goals for this project?

To have a professional business identity for our tax and accounting startup, have a new professional website designed and to attract more customers

How did you select this vendor?

they were a very professional company, with a lot of previous examples and they took the time to understand our business goals, Their customer service and prices were also better then the rest we were considering

Describe the project in detail.

I provided the business specific details and my vision. BrandLume made a great brand design, name and a professional website that does what we wanted it to

What was the team composition?

it was myself, working with three people from their team who were involved in the project. The size did not change over time.

Can you share any outcomes from the project that demonstrate progress or success?

I am very happy with how the brand and website turned out and look forward to continue working with them.

How effective was the workflow between your team and theirs?

Very effective

What did you find most impressive about this company?

Dedication and patience. They listen carefully and give good advise in the process

Are there any areas for improvement?

For me everything worked very well and I am very satisfied.

Introduce your business and what you do there.

I’m the owner of a business that makes custom quality jewelry with gold, platinum, and diamonds.

What challenge were you trying to address with BrandLume Inc.?

Over the past eight years, I hired 10 different agencies to build up my website. Ultimately, those agencies didn’t deliver what they promised. I needed a company that delivered on their promises.

What was the scope of their involvement?

BrandLume Inc. focuses on SEO efforts to help my website. Their team manages keyword research to increase the number of keywords for which our website ranks. They’re writing and publishing content, which gets links to the website.

They also directed social media marketing for a month, which we stopped because of the COVID-19 situation. As soon as the pandemic’s over, we’ll start up that effort again.

What is the team composition?

I work with an account manager who’s in contact with me all of the time.

How did you come to work with BrandLume Inc.?

I looked for companies in Australia and overseas to find an agency that was honest in their approach. By searching Google, I found BrandLume Inc. and contacted them.

How much have you invested with them?

At the moment, I spend about $1,000 per month with BrandLume Inc.

What is the status of this engagement?

We started working together around January 2020 and our engagement's ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

From the first month, BrandLume Inc. delivered more than they promised at a reasonable price. They nearly doubled keywords and the amount of traffic to my website. Compared to my competitors’ platforms, my website’s going up and up.

How did BrandLume Inc. perform from a project management standpoint?

We communicate by email or Zoom usually. It’s easy to communicate with BrandLume Inc. They manage their different initiatives with little interaction from my side, which is why I’m happy with them.

What did you find most impressive about them?

I’m impressed with their performance. BrandLume Inc. got results that I couldn’t get from numerous other agencies. From my side, I see the results getting better and better all of the time. Their team gets the results without me contacting them to find out what’s happening

Are there any areas they could improve?

No, I cannot see any room for improvement at the moment.

Do you have any advice for potential customers?

Try them. You won’t have any problems working with them.

Introduce your business and what you do there.

I’m the owner of Cladclan Corporations. 

What challenge were you trying to address with BrandLume Inc.?

We wanted to stand out from our competition from others in our industry within the region. Our goal was to be on the first page of Google search results.

What was the scope of their involvement?

We hired BrandLume Inc. to revamp our website and provide SEO support. For keywords, they implement several into the marketing collateral based on what we know our competition uses. They run these campaigns along with PPC efforts. 

What is the team composition?

I work with 3–4 people from their team. 

How much have you invested with them?

We’ve spent close to $7,000 CAD (approximately $5,300 USD) up to this point, but we’re expected to spend more when we add more services. 

What is the status of this engagement?

We started working together in November 2019 and our engagement is ongoing. 

What evidence can you share that demonstrates the impact of the engagement? 

We’ve already started to see traffic to our website from their efforts, along with an increase in calls and emails from potential customers. The cost-per-click (CPC) rate is kept quite low, too. 

How did BrandLume Inc. perform from a project management standpoint?

I have daily contact with some people from their team, so we’re in constant communication. I receive weekly reports from them to see our progress and visitors on our site. We haven’t had any project management issues, so far. Every deadline has been met, sometimes early. Everything has been moving smoothly in this area. 

What did you find most impressive about them?

Their response time is amazing, which is the most important part. Whenever I ask for something, I get an answer quickly. They’re always there for us and never leave us in the dark. If I’m asking for something outside of their normal scope of services, they’ll do it for me, which makes me really happy with their services. 

Are there any areas they could improve?

At this point, there’s nothing I can think of. 

Introduce your business and what you do there.

I’m the director of media and communications for Spirit of Math Schools. We’re a system of afterschool schools based out of Canada. We have over 11,000 students and 40 campuses in Canada, the US, and Pakistan. We are Canada’s leading program for math enrichment for high-performing students in grades K to 11.

What challenge were you trying to address with BrandLume Inc.?

We were looking to expand our digital footprint on social media platforms and increase the visibility of our website through Google Ads and SEO.

What was the scope of their involvement?

They presented us with a list of keywords that were relevant to our target market. It was basically a whole bouquet of options to choose from. Since we are a niche program – we’re not a tutoring program but an afterschool school – our criteria were slightly different. It was very important to create that point of differentiation from our perceived competition, and they did a great job of doing that.

One aspect was digital advertising, which includes our social media platforms, management, PPC, and SEO, and we’re also partnering with them to develop our main website. We wanted to upgrade the site so it was in line with the requirements our customers have in terms of being able to find a campus easily. This meant location services and other live forms. These forms help parents conveniently get in touch with our campuses and set up interviews. They also integrated the site with our CRM. They’ve been instrumental in turning our wish list of functionalities into reality.

How did you come to work with BrandLume Inc.?

We already knew Raham (President & CEO, BrandLume Inc.). We’d worked with them briefly beforehand to optimize our current website, which was getting slow and sluggish and not optimized for speed. That was in 2019.

When our current need arose, he told us that it was something he could help us with. We invited them to submit a proposal, along with other companies, and, honestly, BrandLume’s was the best. Not only in terms of cost but also in terms of monthly service selections we could add on and remove. We thought this was extremely convenient. Other companies wanted us to make one- or two-year commitments.

On top of the flexibility, we saw the amount of work they were able to do on the backend in terms of optimization and keywords, so we thought BrandLume would be the best investment for us. They also seemed to have a lot of knowledge and strategies on how to effectively achieve the KPIs we’d set for the project.

What is the status of this engagement?

We’ve been working together on this project since June 2019.

What evidence can you share that demonstrates the impact of the engagement?

Judging by the pace at which our social media engagement has increased and the number of followers we have, they speak for themselves. They’ve been instrumental in driving traffic. We’re expecting that, and web traffic will double once we have the new site up and running. To this day, they’ve delivered what they promise and even more, which is great.

How did BrandLume Inc. perform from a project management standpoint?

I’ve found them to be extremely organized and responsive and quick to raise a red flag in case there’s some delay on our part as clients. Almost to the point of being persistent and stubborn, they make sure the client follows guidelines and are made aware of any delays that might cause problems. I think it’s a great plus.

What did you find most impressive about them?

The level of ownership they take at times seems higher than the clients, which is great because that’s not what you’d normally expect. Normally, you’d expect a hands-off attitude where they only do what you ask, but they seem to be two steps ahead.

Are there any areas they could improve?

I think they should make themselves more well-known so other companies know they’re an option as a good service provider that gets the job done.

Please describe your company and your position there.

I'm the owner of a new laser hair removal clinic in toronto.

For what projects/services did your company hire BrandLume Inc.?

We didn't have a brand or anything and wanted to create the company from ground up and use digital marketing to get business for it and grow it to compete against the bigger clinics in toronto. We were looking for a company that does it all at a reasonable price and with good quality and found Brandlume to be the best one from dozens we searched through.

What were your goals for this project?

create a good brand, then do monthly SEO, PPC to get business through the door and make the business profitable as soon as possible while growing it into a multi location brand.

How did you select this vendor?

we searched through dozens of branding, website design and marketing agencies in canada and were looking for a company that can do it all and at a good price and quality. I was surprised to see all brandlume prices for all the services online, which gave me confidence in what they sell, and there were alot of examples of their previous work which i liked.

Describe the scope of their work in detail.

create the complete brand identity of our company ( Laser4Less), logo, business card, etc. design, develop and maintain our website, get us clients through PPC and get us on the first page of google though SEO.

What was the team composition?

I've had one project manager from the beginning Micheal,D who knows everything about what we want and i honestly don't even talk to much anymore as things just get done, but initially we worked with the branding and website teams to develop those two and the project manager works with the seo and ppc teams and provides the reporting.

Can you share any outcomes from the project that demonstrate progress or success?

I think they created an amazing brand for us, and did alot of research in find that name and domain initially. they even got us a great phone number too! The website looks great too and besides the fact that the company became profitable through their PPC campaign from the second month, the have got us showing on the first page of google for many high volume and hard to rank for keywords with in 8 months, which has substantially increased our business.

How effective was the workflow between your team and theirs?

Honestly, they are nothing but exemplary when it comes to managing what they are responsible for, and the always go above and beyond in any way they can. I only have to talk to 1 person and don't even do much of that anymore as they just know what i'm looking for and get it done before i even ask! I can't recall a single company i have dealt with or deal with that i don't have to constantly check on to make sure things are getting done.

What did you find most impressive about this company?

They are truly experts at creating a startup and getting it profitable as soon as possible. what I've been most impressed with is how simple and stress-free they are to deal with and how they always go above and beyond with their deliverables without being asked to. We owe our business's success to them and are grateful to have them as our partner.

Are there any areas for improvement?

everything has been great so far and they are as active as day one with our marketing initiatives, so i have nothing to complain about.

Please describe your company and your position there.

I'm the Director of Marketing at CarHub Auto Group, which contains both franchised and used car lots. I manage all aspects of the company's marketing and branding initiatives for all locations.

For what projects/services did your company hire BrandLume ?

We were looking for a branding and marketing company to create a national brand that goes above and beyond the local franchised dealership real and delivers the same promises regardless of location or franchise. We were also looking for a marketing company to help us with marketing this brand on all channels once created.

What were your goals for this project?

We wanted to go from a local to a national brand (starting with creating an auto group name and a solid brand identity), increase sales in all departments via SEO, SEM, SMM, and brand awareness. Increase retention and customer loyalty and improve ROI of marketing channels across the board.

How did you select this vendor?

We initially started looking at specialized branding and marketing companies separately as they are usually separate from one another. Looked at both US and Canadian companies and the search was very extensive, with 6 or so potential agencies on both fronts that were approached out of a ~80 researched. We looked at many factors during the research, like previous work examples, tone/personality of the company, reviews, depth, and services covered under marketing, ease of doing business with, pricing and accessibility of each company.

We were very skeptical about a company that does both branding and marketing, as Brandlume was really the only one who did both extensively in their portfolio. But many factors made the decision of going with them simple, after going through the information provided from all the candidates. Here are few pointers that were important: It took them 2 days to provide full branding and marketing proposals—some others took 3-4 weeks. The cost of branding project and then marketing management was about one-third of others, and had no 12 month contracts or huge setup fees. They were much more approachable and easier to get a hold of than most others, and we didn't feel like being sold to during the decision making. We were given dedicated project managers on both branding and marketing initiatives. They had extensive portfolio that showed better ROI when considering cost of management vs. other candidates (some had similar results but 2-3 times higher costs). They had expertise in Automotive industry and were located in Toronto.

Describe the scope of their work in detail.

I was/am the lead on both the branding and marketing projects. There were multiple in-person and webinar meetings between the two companies to ensure that all inputs and important KPIs are captured on both fronts. BrandLume was responsible for all aspects of the branding, strategy, and marketing channels to tackle in every format: SEO (content creation, guest posts, blog posts, link building, PR,), SEM (Google, Facebook, Bing, remarketing, display ads), SMM (post creation, engagement, followers, promotions).

What was the team composition?

The project managers, along with department managers, (SEO, SEM managers) were very proactive (still are) and always provided options with outcomes for most decisions, which made decision making much easier. Six of our internal team, including myself, work closely with one project manager at this point, who manages all of our campaigns and initiatives with Brandlume's different departments (SEO, SEM, Social, Website Dev, Design). We were working with three employees from their side during the CarHub Brand design, strategic planning, and development.

Can you share any outcomes from the project that demonstrate progress or success?

For Branding: We now have a solid, well-defined brand "CarHub" with visuals and standardized promises that have substantially increased brand recognition, consumer trust, and lead to sale conversions. For Marketing: There are countless amazing stats for each channel, but to keep it simple: They have increased our sales by over 30% YoY for 3 years in a row for each location. Put us on the first page of Google for many competitive keywords, lowered our CPC by 60%, increase site visits by 950%( in 3 years), increased visit to lead conversion from 1.3 to 8.2%. In short, we owe our exponential growth to BrandLume. We never imagined such rapid growth and couldn't have asked for a better partner.

How effective was the workflow between your team and theirs?

We've been working with BrandLume and utilizing their various services for over four years now, and I can comfortably say that I have yet to work with any other vendor that makes dealing with them this easy. They have been very consistent with delivering reports, proactively improving things, and bringing suggestions to our attention month after month.

Getting a hold of someone has never been an issue. They use a dynamic meeting scheduler where we can book a time that works for us whenever necessary, and they are also available via phone for more immediate needs. We truly see them as a partner and not another vendor. And we trust their advice. They have personalized many aspects of our relationship and are very receptive to feedback, to the point that it feels like our dedicated project manager is part of our internal team.

What did you find most impressive about this company?

We have been blown away with the consistent level of professionalism displayed by BrandLume. I'd say what's most unique about them is how they don't ever try to sell us anything, but patiently educate and help us make an informed decision with case studies and later ROI reports that prove the success of their ideas. You always know what you will pay as their service costs are standardized which I personally love. They have no long-term contracts so they actually work on our accounts and provide consistent reporting, status and customer services. Overall, you really feel like you are getting what you pay for, which is not the case with other vendors we have and currently work with. Truth be told, we make a whole lot more than they cost, which is much more than what we used to produce when we had an internal marketing team doing it all.

Are there any areas for improvement?

There are always little things that come up during any relationship. Be it with a vendor or an internal employee. and it's how either side works through it. They have been nothing but patient and responsive at such times and we have always worked something out. Some services used to take longer than expected to be delivered, especially if we made changed mid-way, but they have fixed most of that now.