Web Development and Mobile App Development Company

We are Award Winning Digital Transformation focused technology Consultant Company working in Mobile Application, E-Commerce Stores with Omni Channel Solutions, .Net Application and Hybrid Mobile Application.

We have delivered top rated and top chart ranking solution in the different verticals like Retail, BFSI, Healthcare, Media and Multiple others.

The company has successfully transformed business models, activities, competencies, and process to fully leverage the opportunities and changes of digital technologies and their overpowering impact in a prioritized and strategic way across the society.

Our clientele includes Fortune 500 companies like Walmart and startups like FreshDirect and made them successful in their business.

The services we offer:

  • Mobile app development (Android, iOS, Windows, Hybrid)
  • Web App Development (PHP, .NET, MEAN stack)
  • Ecommerce Development (Omni channel Solution)
  • Game App Development
  • Enterprise Solutions
  • ERP & CRM Integration
  • Hire Dedicated Developers

Key highlights:

  • Top Rated Certified partners of Microsoft, Magento, SAP, OnBase and OroCRM
  • Geographical presence in 11 nations including 4 offices in USA
  • Served 2000 clients across 100 nations in the span of 17 years
  • 1500+ web projects and 150+ mobile solutions delivered

Visit our site to get a FREE QUOTE!.

 
$10,000+
 
< $25 / hr
 
50 - 249
 Founded
2000
Show all +
South Jordan, UT
headquaters
  • Brainvire Infotech Inc
    1226 West South Jordan Parkway, STE D,
    South Jordan, UT 84081
    United States
    +1-631-897-7276
other locations
  • Brainvire Infotech Inc
    E 701 Lotus Corporate Park, Laxmi Nagar, Western Express Highway, Goregaon (E)
    Mumbai 400063
    India
    +91-22-61163300
  • Brainvire Infotech Inc
    1255 S State St. # 906
    Chicago, IL 60605
    United States
    +1-408-416-3339
  • Brainvire Infotech Inc
    100 Duffy Avenue, Suite 510
    Hicksville, NY 11801
    United States
    +1-631-897-7276
  • Brainvire Infotech Inc
    Suite 1709, Gold Crest Executive Towers, Cluster C, Jumeirah Lake Towers
    Dubai, DU 117183
    United Arab Emirates
    +971- 52-5315244
  • Brainvire Infotech Inc
    421, Satyam Mall, 4th floor, Opp. Saman Complex, Near Kameshwar School, Keshav Bag Road, Satellite
    Ahmedabad, GJ 380015
    India
    +91-79-40080834

Portfolio

Key clients: 

HealthyPlanet Canada

TentAndTable

DHI Telecom

Versa Table

3dInnovation & 3DUniversal

Amazing Nutritions

Meet.me (acquired in USD 100 million )

BodyLab (Jennifer Lopez's Product)

FreshDirect (New York based Leading Grocery provider)

Dispensaries (Marijuana Leader)

FOSSIL GROUP, INC.

Fossil Group, Inc. is a global design, marketing, and distribution company that specializes in consumer lifestyle and fashion accessories. The Company’s principal offerings include an extensive line of men’s and women’s fashion watches and jewelry sold under a diverse portfolio of proprietary and licensed brands, handbags, small leather goods, and accessories.

ENTREPRENEUR

Entrepreneur helps to grow businesses. It’s free and easy to create an online business profile that’s searchable by our members across the U.S. Plus, gain access to exclusive support tools and services including Entrepreneur's Facebook Advertising Tool. Entrepreneur Connect makes it easier than ever to increase your business's visibility.

EPICOR

Epicor Software Corporation provides industry-specific business software designed around the needs of manufacturing, distribution, and services organizations. More than 40 years of experience with our customers’ unique business processes and operational requirement are built into every solution―in the cloud, hosted, or on premises. Epicor products are working today on a global scale, delivering impressive benefits to companies just like yours. With a deep understanding of your industry, Epicor solutions promote growth while managing complexity and increasing efficiency.

FRESHDIRECT - ONLINE GROCERY SHOPPING AND FOOD DELIVERY

FreshDirect is an online grocer that delivers to residences and offices in the New York City metropolitan area.

BRIDGESTONE

The Bridgestone Group is eternally committed to serving society with superior quality. The group will fulfill our responsibilities decisively. As you reach for the future, the Group will remain by your side. 

CRAFTSVILLA

Craftsvilla.com is a marketplace to "Discover Unique Indian Products" including Handmade, Vintage, Ethnic, Organic and Natural products from India. Craftsvilla.com uses a marketplace model to capture the regional variations of India. Craftsvilla connect local artisans & designers directly to global customers and thereby increase their livelihood, remove middlemen, help them create/promote their brand and thereby preserve our culture, traditions and values.

ZAFCO

ZAFCO is one of the leading importers and exporters of automotive tires, batteries, and lubricants and operates internationally to cater the needs of hundreds of customers spread across all six continents.

VERSA TABLES

Versa Tables is USA based company selling furniture related products such as, Classroom, Office, Computer Tables, Standing Desks etc. online through website. Previously the website was developed in PHP language but client wanted to transfer into more stable and scalable platform so we suggested to develop it into Magento. Customer is able to browse the products and select the product attributes. Here due to verity into the products there are different Product Attributes management done at the Magento side. The web shop is also integrated payment gateway for online payment and shipping gateway for shipment of the orders.

HEALTHY PLANET

Healthyplanet.com is a renowned online store of health foods, supplements, nutrition and body care products. It is one of the most renowned brands for reasonably priced herbal products, bodybuilding supplements, diet products and natural cosmetic products. As compared to other online retail stores, healthyplanet.com offers organic and high-quality products at near to wholesale prices.

LET MY SPACE - SMART WAY TO RENT OR SHARE SPACE

Let My Space is a new platform where landlords and property seekers can connect directly to rent or share space.

DISPENSARIES - MEDICAL & RECREATIONAL PRODUCTS

Find a dispensary near you: medical & recreational marijuana stores, head shops, top cannabis products & industry news. Easily find what you need in a few clicks.

BODY LAB

Body Lab is all about health and fitness formulas for women. It has got healthy recipes, diet plans and expert advice for women. This is going to be the favorite of all women, as it gives good health and physic tips and ideas. The basic requirement of the client was to develop a mobile application for the same that helps women to stay fit.

SHOPPERS STOP - ECOMMERCE STORE INDIA

Shoppers Stop is one of the best online stores offering products of national as well as international brands for men and women. 

TENTANDTABLE

The client is one of the best companies in the inflatable industry. They have got experience in commercial grade bounce houses and equipment of over 25 years. They sell a wide range of products. each of them divided into the categories like inflatables, inflatable accessories, floor dryers, party tents, tables and chairs, party accessories and close outs. They sell pole and frame tents, bounce house and water slide inflatables, banquet chairs and tables as well as commercial inflatable blowers in all sizes. The client wanted an eCommerce website for the store.

VENUS JEWEL

Venus Jewel creates the world's finest round and fancy diamonds. Our manufacturing expertise is focused on creating brilliance in every stone we polish. More than ninety percent of our rounds are judged Triple EX for excellence in cut, polish and symmetry, and more than eighty percent of our fancies are rated Double EX for polish and symmetry.

TRADEDESK

Tradedesk is a destination that’s both informative and aligned with trade values. Tradedeskagri.com is an app that provides real prices accumulated from its extensive network of verified buyers, sellers and brokers  around the globe. With over 35 years of on ground experience and a dedicated team that works round the clock to get you greatest returns on your trade.  

DHI TELECOM GROUP

DHI is a U.S. Department of Defense (DoD) telecommunications, live media streaming and video on demand solutions provider, official Army & Air Force Exchange Telecom Concession and Space & Naval Warfare Systems Command (SPAWAR) MWR internet service carrier. As a global telecommunications provider, DHI helps people in even the most war-torn regions achieve the freedom of communication and information.

SEEKZOO

SeekZoo is Marketplace empower consumers and promote local businesses with a bold and innovative approach to online commerce. SeekZoo pays you to refer friends, family, and acquaintances. Imagine supplementing your income by sharing a great deal. SeekZoo connects business and consumers at a fraction of the cost of other online coupon sites.

SPINNPRESS

Spin 'n Press is dedicated to serving your washing, dry cleaning and ironing requirements keeping in mind three distinct principles: Quality, Pricing, and Schedules. We have addressed these three areas with rewarding solutions and experiences for our customers. The quality of our service is consistent as we use the best-imported technology and superior washing formulae's. The goal at Spin N Press is to make the process of managing your laundry needs extremely convenient.

BRAGSHARE - WHERE EVERYONE IS SOMEONE

Bragshare is a network where you can connect to people and family members and post your announcements, ancestors, achievements, clasifieds and jobs.

APPLY TO TOP UNIVERSITIES AND STUDY IN INDIA WITH ADMISSION DESK

Admission Desk is the hub for higher education in india associated with 100 institutes and providing online, professional and full services for students who wish to study in india.

INLOYAL - LOYALTY MANAGEMENT APP

Inloyal helps you pocket all your loyalty membership and reward cards with a single app on your mobile phone. You can Keep all your loyalty cards and rewards on your phone in a virtual 'pocket'. inloyal is ‘the’ digital loyalty pocket for retail customers and plug-and-play loyalty rewards management platform for retailers. Via inloyal, your brand can have its own loyalty program created, integrated with your storefronts and hosted on cloud in no time. Whether you have an existing program or wish to create a new one, all your existing data shall be accounted for and your program will wake up to an updated start, ready to emerge as a much stronger and advanced tool for your brand and customers.

MYMiLKiD

MyMiLKiD is focused on providing the tools to safely and securely manage all aspects of the storage, transportation and usage of your precious breast milk. The first all mobile breast milk management tool designed specifically for busy Moms (patent pending!). MyMilkID and MyMilkID Pro allow for easy communication between Mom and Caregiver to share important information or simple updates.

AMAZING NUTRITION

Amazing Nutrition is a USA based client selling Nutrition products online. All Amazing Nutrition Products are manufactured in US & Canada in FDA Certified Facility. The web portal users can browse through various products along with its details and place an order using One Page Checkout and online payment functionality.User can browse the products by Brands and integrated with Daily Sale extension to display daily product sale with timer. The website has also been integrated with the responsible & mobile/tablet compatible theme.

Loyalty Management Application for iOS and Android

• ReZoop helps businesses know their customers.
• It's free.
• It's quick and easy.
• Zoops are free advertisements for your business.
• Customers stay connected with the businesses via the Zoops more than with any other form of advertisements or communication channels.
• Zoops provide a mobile platform for businesses to keep in touch with their customers in real time.   https://itunes.apple.com/us/app/rezoop/id548246679?mt=8

Reviews

Sort by

Magento Stores & Back Office Automation Development

"They make every effort to be there for me when I need them."

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
 
Apr. 2016 - Ongoing
Project summary: 

Brainvire Infotech developed custom software to manage e-commerce orders from early processing to manufacturing and shipping. They currently assist with website maintenance and feature additions. 

The Reviewer
 
11-50 Employees
 
New York Metro Area
Chief Commercial Officer, Novelty Product Manufacter
 
Verified
The Review
Feedback summary: 

The new backend has successfully automated many of the production steps, promoting efficiency and allowing internal leadership to focus elsewhere. Brainvire Infotech’s accessibility, reliability, and strong customer service continue to impress.

BACKGROUND

Introduce your business and what you do there.

I’m the chief commercial officer at a company that creates and manufactures customized gift products. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech?

We needed Brainvire to develop and maintain a platform that manages our whole manufacturing/production process. 

SOLUTION

What was the scope of their involvement?

We’ve built custom software that is tailored to our needs. It manages our whole back office. Since we provide customized products, there are many factors involved in our manufacturing process. Brainvire developed a platform to manage this entire process from A to Z. We’re an e-commerce business, so we primarily use Magento and PHP. The back office handles everything for the actual orders through a Magento-based site. It runs our entire ordering process from when an order comes in until it’s manufactured and shipped.

The types of products we sell require many stages. Over time, we’ve built on the system in order to automate a lot of the manufacturing steps. We currently have multiple Magento e-commerce stores. Brainvire has been working on the website itself in everything from doing maintenance to adding features and new designs.

How did you come to work with Brainvire Infotech?

I believe they targeted us. At the time, we weren’t happy with our current developers. They approached us at the right time, and we gave them an opportunity. I wasn’t a part of the company at the time, but I heard that’s what happened. We gave them some small projects to start, and our relationship escalated from there.

What is the status of this engagement?

We started working together April 2016, and our partnership is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The backend that Brainvire developed for us allows us to do our work in an efficient way. That lets us focus more on bringing in revenue and expanding our channels of income.

How did Brainvire Infotech perform from a project management standpoint?

Overall, we are very happy. We communicate on a daily basis. I have direct contact both with the team leader and the developers themselves. When there’s crisis, we have ways of getting in touch with them, and they’re quite responsive. We use JIRA to collaborate, for the most part.

What did you find most impressive about them?

They’re consistently available, which makes them stand out compared to other companies. They make every effort to be there for me when I need them. 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They make an effort to be available when we need.
  • 4.5 Cost
    Value / within estimates
    Development is a tricky category for cost. Our main goal is to do the work well and quickly. Some adjustments need to be made, but they’ve fixed any issue that’s come up. If they make a mistake, they correct it and don’t bill us.
  • 4.5 Quality
    Service & deliverables
    There’s always room to improve. We don’t live in a perfect world.
  • 5.0 NPS
    Willing to refer

Three Part On-Demand Laundry Service App Platform

"I am very satisfied with the work Brainvire has done."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
May 2015 - Ongoing
Project summary: 

Brainvire Infotech developed a mobile platform for iOS and Android, integrating the factory backend with both customer-facing and staff-facing apps. Other features include location services and in-app payment. 

The Reviewer
 
11-50 Employees
 
Mumbai, India
Deepak Tolani
Head of Business Development, SpinNPress
 
Verified
The Review
Feedback summary: 

After both solutions launched, nearly 1,300 customers registered on both platforms, and demand has risen by an average 20% each quarter. Brainvire Infotech’s constant availability, prompt turnaround time, and streamlined project management continue to strengthen the partnership.

BACKGROUND

Introduce your business and what you do there.

I am the business development head of SpinNPress, an app-based laundry service. We have our own processing unit and 3 stores in Mumbai. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech?

We asked Brainvire to develop the entire platform of our app. We use 3 different platforms that work in tandem. Our business is app-driven and has multiple integrations in terms of the backend of our factory, the customer app, and the app for our pickup and delivery staff. 

SOLUTION

What was the scope of their involvement?

When offering our services to customers, we didn’t want to be limited to 1 platform, so the app was created on both Android and iOS. Initially, we discussed the concept and decided on a plan of action. Once the build started, the work went pretty quickly, and the apps were built simultaneously.

We required apps for the backend of the business, our customers, and the delivery staff. Our top priority is for everything to work seamlessly. The customer manually puts in an address to specify their location, and we currently use Paytm for electronic payment.

How did you come to work with Brainvire Infotech?

We were referred to Brainvire by someone who had worked with them previously. After meeting with Brainvire, we were convinced we wanted to work with them because they were structured and thorough in explaining how the project would move forward.

How much have you invested in them?

We have invested around $45,000–$50,000.

What is the status of this engagement?

We started working with Brainvire in May 2015, and the relationship is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

On the Android platform, we have had over 500 downloads. We have around 1,200–1,300 registered customers. In terms of garments, we have seen a steady rise of 15%–20% per quarter on average.

How did Brainvire Infotech perform from a project management standpoint?

I am very satisfied with the work Brainvire has done. They have been extremely responsive, stuck to our timelines, and are available for support whenever we need. I’ve had a single point of contact throughout the entire project who coordinates with her team to ensure the work is completed. This has been working brilliantly for me.

What did you find the most impressive about them?

The app needed to function seamlessly through the various platforms, and Brainvire delivered what we asked.

Are there any areas they could improve?

Based on my experience so far, I am quite satisfied with everything they’ve done.  

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Everything has been delivered on time.
  • 4.0 Cost
    Value / within estimates
    The cost could be a little better, but it is justified.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I will definitely recommend Brainvire to others.

Magento Enhancements for Natural Products MLM Site

"They’re able to adapt as we identify areas for improvement."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Apr. 2017 - Ongoing
Project summary: 

Brainvire Infotech manages updates for a retail platform, incorporating a subscription program and recurring revenue features alongside a members-only backend and implementing changes based on user feedback. 

The Reviewer
 
1-10 Employees
 
Thousand Oaks, California
Director, The Healing Tree
 
Verified
The Review
Feedback summary: 

The upcoming launch will proceed as scheduled, thanks to Brainvire Infotech’s complete adherence to the initial timeline and impressive customization. The team’s responsiveness, attention to detail, and cost-effective price point continue to add value to the partnership.   

BACKGROUND

Introduce your business and what you do there.

I’m a partner of The Healing Tree. We have a retail store, offer wholesale, and do online retail for health products such as personal care, joint care, pet supplies, tea, and herbs. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech?

We need them to create a website that has subscription features and a recurring revenue model. If somebody subscribes to our site for $40 a month, they get 4 products monthly. We have an affiliate program, too, so if they share our site on social media and someone else joins, they get paid a share monthly as long as those members stay active. Normally, with the affiliate program, they get paid once per sale, but this is a monthly payment. 

SOLUTION

What was the scope of their involvement?

We had an existing website that Brainvire Infotech built on using Magento. I wanted a subscription program and a backend where members could log in to track earnings on their order history and share their unique link for others to join. I gave them information in a text document, along with Photoshop designs of the look with notes for different functions. They executing my outline. Once the site was live, we did user testing and made changes based on that feedback. The first stage took 3 months. Now, we’re in the second stage making changes.

How did you come to work with Brainvire Infotech?

I was referred to them by another web developer in Poland who didn’t have time for our project. Brainvire sent me their portfolio, which was similar to what we were looking for on our website.

How much have you invested with them?

We’ve spent about $9,500.

What is the status of this engagement?

We started our partnership in April 2017, and the work is ongoing. 

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement?

We haven’t launched the site yet. The launch is supposed to take another 220 hours. We don’t have a date yet. Based on our timeline, their work has met my expectations.

How did Brainvire Infotech perform from a project management standpoint?

They’re thorough. When they don’t understand something, we have a Skype call to clarify. If the solution is simpler than that, we communicate through email. Their availability and responsiveness are excellent. Their founder, Chintan [CEO, Brainvire Infotech] will even come to Los Angeles to visit me every few months. He’s brought some of his team as well. I rarely get to meet a CEO of another company. He stands by his work, and that’s why he’ll meet me face to face.

What did you find most impressive about Brainvire Infotech?

They’re able to adjust to my needs. We started the project in a certain direction, and they completed everything. But, when we go to the mobile site, we needed to make changes. Based on the user testing, we go back and request other changes. They’re able to adapt as we identify areas for improvement. The changes cost more money, but they’re part of the process because we can’t know everything in advance.

Are there any areas they could improve?

When I make a design and give it to them, sometimes what they upload from the coding isn’t quite right, and things aren’t aligned. I’ve asked them to fix this. 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They always respond to my emails within 24 hours and address all of my requests thoroughly. If some issues seem more complicated, they ask for a Skype call to clarify.
  • 5.0 Cost
    Value / within estimates
    We’re definitely getting a great value from them.
  • 5.0 Quality
    Service & deliverables
    They’re able to bring all my concepts to life. Our website required a special functionality, with coding they hadn’t done before. They were able to deliver and stick to the budget.
  • 5.0 NPS
    Willing to refer
    I would highly recommend Brainvire to anyone looking for a customized website. If you want to wow customers with something unique, I know that Brainvire can help.

Magento & ERP Development for Sleep Products Store

"[Their CEO] didn’t just pass us over to one of the project managers and forget us. I really appreciate the personal touch."

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Mar. 2017 - Ongoing
Project summary: 

Brainvire augments internal teams to assist in IT support and development, specifically with a Magento e-commerce site. They’re also maintaining and enhancing an ERP system using PHP and MySQL.

The Reviewer
 
11-50 Employees
 
Los Angeles, California
David Byun
Founder, CGETC
 
Verified
The Review
Feedback summary: 

The team at Brainvire is thorough and has an impressive attention to detail. They value relationship-building and take responsibility for the project. Though the time difference can present challenges, they do their best to communicate in a timely manner and have been reliable thus far.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of CGETC, an e-commerce company started in 2003. We sell electronic and home living accessories online in the U.S. and Canada.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire?

We have multiple websites and brands. I was looking for IT support for the Magento store as well as IT support. They complement internal resources that we have.

SOLUTION

What was the scope of their involvement?

They’re working on managing our Magento e-commerce store. They do all the programming and development related to the Magento store. The second thing they’re doing is our ERP system. We have a proprietary ERP [enterprise resource planning] system in-house, and Brainvire is maintaining and developing functions and features for the ERP. The programming language is PHP, and the database is MySQL.

Our Magento store currently has 27,000 active SKUs. It’s been running since 2003, so it’s sizable and has a history to it. The ERP communicates directly with the Magento store. Our ERP system encompasses the overall aspects of our business. We don’t just do Magento web store business, we also do Amazon, eBay, Walmart, and various other marketplace business as well. Our ERP system ties all the marketplaces into one.

How do they interact with your team?

We email requests and they email back. We also communicate via Skype, calls, and messages. We have regular Monday morning meetings at 7:00 a.m. PST which is 7:30 p.m. their time. They’re really good with keeping meetings and updating us on progress.

How did you come to work with Brainvire?

They reached out to us via email. We get a lot of solicitations like that through email because we have multiple websites. The difference in their sales pitch is that the person that contacted us came to our office for an in-person meeting. Putting a face behind a foreign IT resource company was a game changer for me.

How much have you invested with Brainvire?

We’re spending at least $10,000 a month.

What is the status of this engagement?

We started working with them in March 2017, and the relationship is ongoing.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

I feel like we haven’t worked together long enough to see the impact. My trust level is manageable with them because they pulled through on due dates. We’ve had times where we had to go back and explain more and make modifications, but it’s to be expected when doing this size of a project; plus, we haven’t worked together very long.

How did Brainvire perform from a project management standpoint?

We use Asana for project management. We have a project manager that coordinates with their developers. The developer and project manager get on the call with us over Skype to discuss the issues, etc. If there are occasions where the developers don’t understand, we coordinate with the project manager.

What did you find most impressive about Brainvire?

Their communication and special attention from the management is impressive. The CEO, Chintan Shah, keeps checking in. He didn’t just pass us over to one of the project managers and forget us. I really appreciate the personal touch.

Are there any areas Brainvire could improve?

Because of the time difference, there are times we can communicate but there are also times when they’re offline. I haven’t discussed it with them, so I don’t know if they have 24-hour support available or not.

What tips or recommendations could you share that might increase the likelihood of success with Brainvire?

Know your expectations, goals, and due dates. Outsource teams do as well as you want them to. You have to be clear with your expectations and due dates.

4.5
Overall Score We’ve worked with a lot of overseas developers and development companies, and I find Brainvire to be the most responsible and available. For the quality, I’m very satisfied with their work.
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
    It’s a good value for the quality, availability, and responsiveness we’re getting from an overseas IT software company.
  • 4.5 Quality
    Service & deliverables
    Their commenting and documentation is good, and their backup and rollout strategy is solid.
  • 5.0 NPS
    Willing to refer

ATM Field Services Application for Indian Bank Giants

“Brainvire went out of their way to make sure the project would be delivered on time.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
July 2016 - Apr. 2017
Project summary: 

Brainvire developed an ATM field service app using a .NET framework and Microsoft Dynamics that allows engineers to make real time updates.

The Reviewer
 
501-1000 Employees
 
Mumbai, India
Shivabalan Athmaraman
Founder, Veritas
 
Verified
The Review
Feedback summary: 

The innovation and accommodation Brainvire deploys for a project is impressive. Their product has significantly improved customer satisfaction and created an industry standard.

BACKGROUND

Introduce your business and what you do there.

Veritas provides first-level ATM maintenance for around 20,000 machines in India. If a machine goes down, has an issue with its UPS [power supply], connectivity, card reader, encryption pad, or if it just needs consumables replacement, we take care of that.

We receive tickets from customers through our portal and then direct them to engineers. We bill clients based on the fixed number of ATMs we service in a month. I am the founder and operations manager of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire?

We needed to develop a portal for the incident-management department, which is the most pivotal part of our company’s operations. The calls from customers are sent here and then distributed to individual engineers. Prior to that, we had been doing the majority of operations using spreadsheets.

SOLUTION

What was the scope of their involvement?

Brainvire provided all the features we asked for, including building a map for field inspectors and automating the process of information updates from engineers. The technology was built using .NET and Microsoft Dynamics.

How did you come to work with Brainvire?

I previously worked in an ATM cash-management company as the chief operating officer. During that time, we called various companies to develop software for us to manage our logistics resources. We chose Brainvire after they got in touch with us during the initial RFP and RFI. This prior experience is what led me to hire them for my own firm.

How much have you invested with Brainvire?

The cost of their work has been 22 Indian lakhs [$34,000]. We have a monthly fee of 20,000 Indian rupees [$300] for maintenance and upgrades.

What is the status of this engagement?

We started working with Brainvire in July 2016, and the product was delivered in August. We started a trial period on both systems at the beginning of September, and eventually rolled out the software in April 2017.

Typically, in software development, ideas evolve into other things. During the work for my previous organization, we wanted control of a lot of things that weren’t necessary. Certain iterations were done on both occasions because we recognized things needed to be done differently. It’s been running successfully since then.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We have 5 customers who each manage 20 banks, and there are 25 people monitoring the operations between banks and customers, as well as 750 field engineers. Out of the 200,000 units present in India, we manage around 20,000 of those.

Brainvire suggested using the engineers’ devices so they could update the status of ATMs immediately, whereas before they couldn’t do that. This has improved customer satisfaction tremendously because we have instantaneous information. Before, banks would only be notified about the status of a machine after they received a screen from the customer.

How did Brainvire perform from a project management standpoint?

The line items stated in the RFP were quite different from the final output. We have made certain iterations, but Brainvire managed this with no major complaints. There have been elements which were not part of the original arrangement, but they accommodated us. In terms of project management, Brainvire went out of their way to make sure the project would be delivered on time.

We have communicated mostly through email.

What did you find most impressive about Brainvire?

They are able to suggest things which the client may not have come up with on their own.

Are there any areas Brainvire could improve?

There’s nothing I can think of at this time. I have no major or immediate suggestions for them because the work they provided was good.

5.0
Overall Score The experience was outstanding.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    The delays have been from our side after asking for additional iterations. They made an effort to understand our requirements and produce a product to that effect.
  • 5.0 Cost
    Value / within estimates
    We received much higher quotes from other vendors. Brainvire had the best value.
  • 5.0 Quality
    Service & deliverables
    The look and feel of the portal is very good and has set a standard in the local industry. Companies smaller than ours are building similar tools. Brainvire gave us a good product.
  • 5.0 NPS
    Willing to refer
    I definitely recommend them to others. Brainvire can provide the best value for their money, and a product they look forward to.

Android App Enhancements for Insurance Billing Service

"It’s been quite a collaborative relationship."

Quality: 
4.0
Schedule: 
4.0
Cost: 
3.0
Willing to refer: 
4.0
The Project
 
$10,000 to $49,999
 
Dec. 2015 - Ongoing
Project summary: 

Brainvire provides a designated development resource in an outsourced engagement to support Android fixes and feature expansions, assigning additional team members as needed for problem-solving.

The Reviewer
 
1-10 Employees
 
Dallas, Texas
Founder, Insurance SaaS Product
 
Verified
The Review
Feedback summary: 

The partnership has generated better product maintenance and functional enhancements, thanks to Brainvire’s ability to ramp up each resource swiftly. Their technical proficiency and straightforward workflow continue to boost efficiency, despite slower feedback incorporation.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of a frontend development shop for a software-as-a-solution [SaaS] product for healthcare. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire?

Originally, we wanted them to create a managed solution for us, but then we went a different route. They basically augmented our staffing with additional resources for development. We had already developed a product that was on the market. We brought in Brainvire to maintain and augment it as required. Once they joined our team, they handled all of the product enhancements. 

SOLUTION

What was the scope of their involvement?

We offer a site for physicians that lets them capture billing data and send it for insurance claims. We had versions of the product for Android and iOS and on the web. At the start of our project with Brainvire, we needed some help with the Android version. We brought in a developer to enhance the Android product. We already have folks working on the other versions, so we don’t need assistance in other areas right now.

We initially needed Brainvire to clean up our Android version, enhance the product’s features, and make sure the software is robust and able to support our clients. Once we got the developer working, we looked at whether Brainvire could provide support from other resources in their company. For example, if the developer encountered a technical challenge, we wanted their team lead or other resources to help overcome those technical challenges. Brainvire did assist us along those lines.

For instance, the sync function is a critical part of the product, maintaining everything between the web and mobile applications. There was a lot of lag in the speed of the application, limiting its ability to show data quickly to the users. It’s a pretty robust application with a lot of data. Brainvire contributed new ideas to tackle this kind of challenge.

How did you come to work with Brainvire?

My team lead helps me with all kinds of things. He did some research and met with Chintan [Shah], who’s a principal at Brainvire. He was quite impressed, so he told me about the company. We interviewed some resources and decided to go ahead with them, after looking at a few other vendors. Brainvire’s portfolio and credentials impressed us. Chintan and his partner sat with me and gave me confidence in their work. I visited their office and liked their setup, so I thought they’d be a good choice.

How much have you invested with Brainvire?

We’ve spent at least $25,000 so far.

What is the status of this engagement?

We started working together in December of 2015, and our relationship is ongoing. 

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement?

I don’t have any metrics since we haven’t managed a specific project with them. We’re just outsourcing a resource to them. We started with a developer, and then we had another resource take over. I think something transpired internally, or maybe it reached a stagnation point. Thankfully, Brainvire is able to provide different resources as needed. They ramped up the new person quickly. We have a condition in our outsourcing agreement for when there’s a change in resources. We need at least 4 weeks with both resources assigned to us to ensure a proper sharing of knowledge before the trade.

How did Brainvire perform from a project management standpoint?

They’ve been okay. We don’t really have a requirement for a project manager because we’re only using a single resource. My lead in India is my project manager, so we’re literally using them as an outsourced development resource. We don’t have much experience in this area, but we had to go back to them on the few occasions when we’ve needed extra help, and they came through each time.

It’s been quite a collaborative relationship. Our Brainvire resource is in the same city in India as my lead, which is a key requirement. In fact, my lead is in touch with Brainvire on a daily basis. Sometimes, they’ll go to his office and work from there to get things done faster. We’ve provided all management tools. We have quite a distributed team in the US and multiple locations in India, so we’d rather have everyone on our system for simplicity.

What did you find most impressive about Brainvire?

Because they’re supporting a software product, we do have challenges. I don’t know if we would have had the same success without my internal lead. I can’t pinpoint anything in particular about Brainvire. They provide a straightforward development resource, and all developers have their ups and downs.

Are there any areas Brainvire could improve?

They could be more proactive with incorporating feedback and ensuring that the developers are performing at the highest level. 

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    I don’t have project timelines, but their availability is fine.
  • 3.0 Cost
    Value / within estimates
    Compared to other Indian vendors, their cost and value is fair. They’re neither on the low end nor the high end.
  • 4.0 Quality
    Service & deliverables
    If they worked on their feedback mechanism, it would really improve the quality of their service.
  • 4.0 NPS
    Willing to refer
    I have recommended them to colleagues.

Development of Rental Portal & Cross Platform App

"They have the relevant experience to serve international clients."

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
June - Oct. 2016
Project summary: 

Brainvire created a web-based rental portal and complementing mobile apps to connect prospective tenants and local landlords, building a comparative algorithm and detailed search functions. 

The Reviewer
 
1-10 Employees
 
Dubai, United Arab Emirates
Jyoti Goyal
Co-Founder, LetMySpace
 
Verified
The Review
Feedback summary: 

The new platform’s user base has increased by as much as 25% every quarter, supporting over 17,000 total registrants. Brainvire provided realistic scheduling, flexible workflows, and high-quality deliverables.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of LetMySpace, which is a startup based in UAE. We’re primarily an online rental portal that allows landlords and tenants to connect directly. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire?

We initially had a concept that we wanted to create. After the prototype, we were looking for some technology partners who could actually build this platform for us. Brainvire had done some work for us in the past, and we explained the project to them. They’ve been part of designing, developing, and implementing the entire project. 

SOLUTION

What was the scope of their involvement?

Our platform has a complete registration process for landlords, right up to adding their property details. We have a backend administration section where we rate every user and property that’s listed before it’s published on the portal. Then, we have the search section where the tenants are able to search those properties. A tenant is required to register as well in order to get in touch with the landlord. The unique proposition of the platform was the match-o-meter. We built an algorithm that basically compares the tenant’s preferences against the landlord’s preferences. The match-o-meter determines whether it’s a good match.

We used Symfony, MySQL, and Elasticsearch. In terms of payment integration, we have PayPal in the UK and PayFort in the UAE. We offer a subscription model: the first few connections are free, and then users need to subscribe to a paid package. We’ve integrated with Mixpanel to track user activity.

We have a mobile app for Android and iOS that launched a few months ago. These apps were completely developed by Brainvire. The requirements were the same, but there were some additional features. For example, we’re able to track the user’s location, and we have push notifications based on account changes. We built a hybrid app, and the process was pretty similar to the web platform.

At the inception stage, I was working with the head of development and a project manager. I liaised with them almost twice a week. When we were doing the user acceptance testing (UAT), I worked more with the developer and the quality assurance (QA) person. I have a technical background myself, so I found it easier to communicate with the tech team directly. During the launch and post-launch, I’ve been liaising directly with the QA and the developer. Earlier, it was a big team, and now a few people help out post-launch.

How did you come to work with Brainvire?

I met an associate who knew Chintan [Shah], the CEO of Brainvire. We sent an RFP to Brainvire and some other providers, giving them our requirements. We liked the way they understood what we were trying to achieve. They filled the technology gap in terms of designing an infrastructure that met our needs. They assured us they could build what we wanted within the timeframe and budget we had in mind.

How much have you invested with Brainvire?

We’ve spent $60,000 so far on the MVP. We’re now working on a month-to-month basis, adding new features based on the feedback received. We do have a roadmap for future enhancements, but we’re a startup, so we are hoping to raise more funds before investing further in the platform.

What is the status of this engagement?

This project ran from June through October of 2016. 

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

They were professional, and they delivered on time. They have a team of very experienced people. From a technical point of view, they’re definitely sound and have great expertise.

Our user base has increased by an average of 20%–25% every quarter. We are looking to automate further. We currently have over 5,000 landlords registered and over 12,000 tenants.

How did Brainvire perform from a project management standpoint?

From a project management perspective, they typically follow a waterfall approach very well. They have a detailed requirements specification document. My preference leans toward Agile, and it was a learning curve for their team to work in an Agile way, but they adapted to my preference.

I think they communicated to my satisfaction. I shared feedback once when the team members were changed on the project without anyone informing me in advance. It took time for the new person to catch up on the project and gain background knowledge of the product.

What did you find most impressive about Brainvire?

In terms of experience, they put the right team members on the project. I noticed very few bugs or issues. The team delivered a good product to me. I think they’re technically sound.

Are there any areas Brainvire could improve?

They could improve their Agile methodology. Also, they didn’t really emphasize security when we built the product. In hindsight, if that had been taken into consideration, it would have been better. 

4.0
Overall Score They are investing in themselves and have the right resources. They have the relevant experience to serve international clients, and I wish them good luck.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    When it comes to understanding the requirements and working on design and development, they definitely deliver the solution on time. They do not make false promises just to please you. If they can’t do it, they give you a reason and set realistic goals.
  • 4.0 Cost
    Value / within estimates
    Compared to providers in the UK or US, they are definitely a fair value. They delivered a top-quality product, and I think it was worth the money.
  • 4.5 Quality
    Service & deliverables
    We had only a few issues during the testing and UAT.
  • 5.0 NPS
    Willing to refer
    I would highly recommend them.

Custom Magento Site and Extension Management

"They delivered within the estimate, and we were impressed with how little we found wrong with the site."

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
June 2016 - Ongoing
Project summary: 

After an unsatisfactory migration to Magento by a previous developer, Brainvire developed a new Magento e-commerce site from scratch. They used tools like XTENTO and M2E to integrate retail extensions.

The Reviewer
 
1-10 Employees
 
New York Metro Area
Website Manager, Jewelry Supply Store
 
Verified
The Review
Feedback summary: 

Brainvire was flexible in terms of scope details, performing UX when needed or implementing bits and pieces from a graphics team. While a language barrier is occasionally present, they were available and responsive. The few minor bugs that were found after the launch were fixed in less than a day.

BACKGROUND

Introduce your business and what you do there.

Our company operates a couple different websites, including a retail store for online jewelry tools and metal-stamping supplies. We have a wholesale site for the same items. I am the website manager of the company. I deal with Brainvire on a daily basis.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire?

We needed to rebuild one of our retail websites, and had also moved our wholesale website to Magento. We didn’t like the company who worked on that project, and went to Brainvire.

SOLUTION

What was the scope of their involvement?

Brainvire developed our new Magento website from scratch. They continued to handle any issues which our team and customers came across.

We use XTENTO to handle the back-and-forth between Multichannel Order Manager and Magento. We didn’t want to install many extensions since each instance increased the chance of breaking the site. But, as things progressed, we needed more and more. We use M2E for eBay integration, and we’ve also started selling on Walmart in the past two months. Brainvire had created an extension from scratch for this, and installed it on our site. We were put in contact with their Walmart extension specialist, who walked me through the process of getting the product up and fixing any issues.

We sell metal stamps which jewelers use for production. We will be providing a custom-stamp service through which people will be able to upload their own artwork, and have us create stamps for them. This was a completely new direction for our business, and we needed a customized website on which people could upload artwork. It has a custom dropdown FAQ and other information.

We have in-house graphic designers who worked on many of the pages. Brainvire was able to implement those precisely.

How did you come to work with Brainvire?

My boss did some research on web development portals. Brainvire provided a portfolio of websites they’d built, and we compared those to the work of other firms. We liked their material, and also received good reviews from past clients of Brainvire.

How much have you invested with Brainvire?

The cost of their work has been between $20,000 and $30,000.

What is the status of this engagement?

We started working with Brainvire around one year ago. They continue to support our sites, and have recently finished our custom stamp project.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

They delivered within the estimate, and we were impressed with how little we found wrong with the site. We’ve dealt with other developers, and always found bugs. With Brainvire’s work, we only identified a few changes which would only become apparent once the actual website was delivered. By the next day, all the small things we found were fixed.

There’s definitely been a better user experience. We have seen increased sales and reach, based on the fact that we were coming from an old Network Solutions site. The Magento platform is tenfold better.

How did Brainvire perform from a project management standpoint?

We have been very pleased with Brainvire, especially compared to our previous developer. They’ve been flexible with the hours spent, so the team is there when we need it. They’re very responsive, talking to me on Skype and email every day. We use JIRA for posting any issues or tasks to be worked on. We deal with Bhavesh Surani, their head of e-commerce, as well as with his team manager. They’re very responsive to any kind of issue we may have, especially critical ones. They’ll be on top of everything right away.

What did you find most impressive about Brainvire?

Compared to the other developer we used, Brainvire has been much more responsive. They let us know what the work would entail, and were open to our ideas.

Being available is the most important thing. With these websites, things can sometimes go wrong, and important elements that affect the customer experience can stop working. Brainvire is there to fix things when we need it.

Are there any areas Brainvire could improve?

Communication could be a bit better, but this is probably a language issue. English is not their first language, so I will sometimes have to ask questions a couple of times, in a couple of different ways, in order to get the answer I’m looking for. I have had to learn how to phrase things.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They’re available when we need them, and any issues have been fixed right away.
  • 5.0 Cost
    Value / within estimates
    They’re an inexpensive group, and they haven’t gone crazy with estimates.
  • 4.5 Quality
    Service & deliverables
    Brainvire has done a great job compared to our past developers, and provided much better work.
  • 5.0 NPS
    Willing to refer

Unified E-commerce Hub and SAP Integration for Distributor

"Brainvire’s team is perfectly managed, and they deliver what they say."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Nov. 2016 - Ongoing
Project summary: 

Brainvire assisted in deployment and SAP integration of several B2B and B2C sites. They helped bring several affiliated websites under one portal, creating a centralized e-commerce system.

The Reviewer
 
201-500 Employees
 
Dubai, United Arab Emirates
Mohammad Fazullah
Operations Director, Zafco
 
Verified
The Review
Feedback summary: 

Brainvire is proactive and reliable. Daily orders went from as low as 2 to as high as 80 since they started their project, and their assistance also brought front page search engine optimization results. They could improve in content writing, but they excel in precise cost projections and timelines.

BACKGROUND

Introduce your business and what you do there.

Zafco is a car parts distributor across 85 countries. Our main business is based in Jebel Ali, Dubai, and we have offices in the US, China, the UK, Germany, and India. We have more than 300 white-collar employees across the world, and around 200 blue-collar employees. Our main focus is on tire distribution.

We have a B2C vertical, catering to customers’ needs at their homes. We have mobile vans which go to customers who want to change their tires, but don’t want to go out to have it done. This service is unique in the UAE market.

I am the head of operations and IT, and have been with the company for the past 15 years. I am a certified SAP Material Management consultant, as well as a Cisco consultant. I handle infrastructures and SAP, and have 12 years of experience in supply chains.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire?

We tried multiple vendors in various regions of the world for sustainable B2B services for our 22 separate portals. We wanted to have a B2B solution with integration to SAP, but didn’t have success with vendors in the past.

SOLUTION

What was the scope of their involvement?

Brainvire developed a proof-of-concept for us, which was fantastic. It was done fast and at high standards. The team was very proactive, and allowed us to deploy 11 B2B portals in three months’ time. We have brought all 22 websites under one unified platform with the help of Brainvire, making our e-commerce centralized.

How did you come to work with Brainvire?

They were referred to us.

How much have you invested with Brainvire?

We have spent $7,000 per portal, which is a very good cost for the UAE market. We plan to build another B2B portal, and have additional B2C revamps in the works. The total cost has been approximately $50,000 so far, and plan to spend another 1,000,000 AED [$270,000] in the next three years. Marketing will consume most of that budget, and the rest will go to maintenance and other small enhancements.

What is the status of this engagement?

We started working with Brainvire in November 2016. We have extended our contract for the next three years. We have also signed up for their SEO services.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Before our B2C business was fully online, we used to have four orders per day. We have gone up to 27 orders per day, which was a huge improvement for us. We deal in high-range tires like Pirelli, Bridgestone and so on.

Our German portal went from two orders per day to 80. This was all because of organic search, and Brainvire’s design for the portal. They have maintained the site, and continue to improve its performance on organic searches. This number is huge for a B2B service. Similarly, for Spain, we are getting 40-50 orders per day. UK is a slower market, and has 10-12 orders per day. In the last three months, there have been more than 18,000 who have searched for tires, and were routed to our portals. We are the number one result in Dubai and Abu Dhabi for “tires Dubai” with our B2C site.

In 2016, the total number of visitors to the site was 6,000. After Brainvire started the work, the number went up to [an annualized rate of] 18,000. Our conversion ratio is about 10%, and we’re happy with that. We have earnings of 50,000 AED per day, or between $15,000 and $20,000, only for the B2C part.

The B2C site works in three simple steps: searching for tires, booking orders and scheduling a delivery. It integrates seamlessly with our SAP, and everything is automated.

How did Brainvire perform from a project management standpoint?

They are fantastic. The reason we chose Brainvire was their precise reporting on timelines and progress. Other Indian vendors will typically make hourly estimates at the beginning, and double that number along the way. We lost money with other companies, but Brainvire has been very precise in estimates, and they didn’t bill us for any additional time spent on the work.

What did you find most impressive about Brainvire?

They deliver what they say, which is what we like about Brainvire. They don’t focus on the sales pitch, and are very business-minded. From the first day, Brainvire told us clearly what was and wasn’t possible, and expressed their thoughts in a straightforward way. Secondly, I appreciate their time management and commitment. Deadlines are important for Brainvire, and, if a task is set for 10 days, it has to be completed within that time. I’ve seen many vendors in UAE who promised to complete projects within one month, only to drag them to six months. This doesn’t make for a good relationship. Brainvire’s team is perfectly managed, and they deliver what they say.

Are there any areas Brainvire could improve?

For any B2C portal, blogs are very important. I’ve told their team that content writing has to improve.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Timelines were always met.
  • 5.0 Cost
    Value / within estimates
    The cost we got per B2B portal was amazing. Brainvire is a mid-tier company relative to UAE costs, and they’re very good.
  • 5.0 Quality
    Service & deliverables
    I have changed five vendors in the last three years, and was not happy at all. But Brainvire proved themselves, and produced very crisp designs. The good part is that Brainvire knows what the customer needs, and produces at a high-quality.
  • 5.0 NPS
    Willing to refer
    I would definitely vouch for Brainvire, after having worked with the company for six months.

SDLC & Application Management for Large Indian Periodical

"We wanted to get a reliable, long-term partner who had specific experience in the digital and mobile space."

Quality: 
4.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
2014 - Ongoing
Project summary: 

Brainvire leads software development and business-process automation, focusing on mobile app lifecycle management. They use Java, HMTL, MySQL, and handle print-to-digital conversion APIs, along with BI reports.

The Reviewer
 
10,000-50,000 Employees
 
New Delhi, India
Vice President, Indian Media Outlet
 
Verified
The Review
Feedback summary: 

Brainvire is scalable, flexible and highly responsive. Their main app project handles 2 million unique visitors a day, and results in steadily renewed contracts. They manage complex algorithms well, and although they could expand their services, regular meetings with their CEO ensure accountability.

BACKGROUND

Introduce your business and what you do there.

We are a media company publishing print newspapers and other formats. We are a 170-year-old organization, and are one of the most respected publishers in India. We have one of the largest-selling newspapers in the world. I have been working for the company for three and a half years, and serve as the VP of architecture and delivery. I lead all projects in this area, and report to the CIO.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire?

We outsource projects on the web, in the mobility and technology space. Brainvire is one of our vendors for mobile.

We’ve partnered with them on multiple digital initiatives, primarily for business-process automation applications and mobility-based innovations. We wanted to get a reliable, long-term partner who had specific experience in the digital and mobile space, is agile with our requirements, and can scale up and down as needed to stay cost-effective.

SOLUTION

What was the scope of their involvement?

Brainvire initially worked on a project for automating our e-paper content. They’re also running a managed-services project for our newsprint and scheduling web application.

In terms of technology stack, we use Java, HTML and MySQL. We have APIs which convert XML and PDF files into web-based text and images. Our newsprint tool has similar functionality, but is aimed at the 100-odd newspaper vendors we have globally. We are using it for procuring more than 1,500 crore rupees annually ($232 million). It is used for scheduling, forecasting, and inventory management of the print.

We’ve also worked with Brainvire on BI and reports for both of our applications. We have standard reporting using .NET algorithms, and we publish on SharePoint. We use Highcharts on the visualization side. The SAP integration required that the scheduling application be done in-house by our team.

Brainvire had a total of around 15 people working at different points, and 8-9 on a constant basis. We also had a business analysis team from Brainvire working on our scheduling application for a month and a half, documenting processes and improving them along with our own team. There was a six-to-eight-person team on that project, and there are two developers who continue to support the application on a month-by-month basis, providing enhancements, changes and bug fixes.

How did you come to work with Brainvire?

We have a standard process for technical evaluation and commercial evaluation besides the basic criteria like minimum size of the vendor, their experience and their expertise. One critical criterion has been response time and adaptability to our changing business landscape.

How much have you invested with Brainvire?

The cost of Brainvire’s work has been around $500,000 over the last three years.

What is the status of this engagement?

We started working with Brainvire about three years ago. They continue to make enhancements and provide support, and new projects keep coming up.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We’ve had good feedback and renewed contracts from the business community. The e-paper platform converts approximately 105 editions and 2,500 pages per day. It’s being accessed by two million unique visitors on a daily basis.

We have around 60 users using our scheduling application internally, and 125 vendors using it globally, mostly in Southeast Asia, as well as in Europe and the US.

How did Brainvire perform from a project management standpoint?

They’ve been on time. The scope creep is limited to 5-15%. From a development standpoint, Brainvire has helped us implement application lifecycle management using Microsoft Team Foundation Server. They follow our own program management processes in terms of managing resources. We’ve not had issues with this, but there were escalations typical for this type of project. Brainvire’s CEO engages with us for monthly reviews, ensuring that our work is going well.

What did you find most impressive about Brainvire?

From a technology standpoint, I think that Brainvire is working on standard issues. There isn’t anything special about them, in particular. Our e-paper conversion application has taken some time to complete, but it was delivered well. On the reporting side, they have managed some complex algorithms well. They’re very flexible and responsive, which is crucial.

Are there any areas Brainvire could improve?

Brainvire has potential to scale as an organization and get larger, more complex projects. Implementing large-scale Agile development, integrated UX design, business analysis services and more subject-matter expertise for the industries they’re working with will take them to the next level of maturity.

4.5
Overall Score We have a very good relationship.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    Brainvire never overshot by more than 10-15% on our project timelines.
  • 5.0 Cost
    Value / within estimates
    They’re not necessarily the cheapest out of the three or four vendors we’re using, but, in terms of value-for-money, Brainvire is a good option.
  • 4.0 Quality
    Service & deliverables
    They have managed scope creep well, and have met our criteria.
  • 5.0 NPS
    Willing to refer
    I would refer them for the kind of work I’ve described, namely application management, web technologies and mobility. I would go through a due-diligence process for larger projects.