Mobile App Development & Web Development Partner

Brainvire is a Digital Enabler and an IT consultancy firm that has fueled Fortune 500 companies and startups. Our core expertise lies in Industry 4.0 technologies like Artificial Intelligence, IoT, Machine Learning, Cloud Computing, and Blockchain. Some of the applications built by us have been lauded by the United Nations, and many others have made headlines in the leading news dailies of the US. The mobile applications built by us have achieved 10 Million downloads.

 

The success of our Digital Transformation strategies is evident in the far-reaching growth of companies like Walt Disney, Alghanim Industries, Landmark Group, EagleHills, Times of India, Entrepreneur, Micromo, Havells, BottleRocket, and FreshDirect.

 

As a technology agnostic company, we are a 600+ strong workforce of IT innovators, with 1500+ success stories. From creating innovative solutions for retail giants to world-class experiences for top consumer brands to streamlining financial processes of e-commerce bigwigs, our capabilities are vast and adaptable.

 

We deal with open-source frameworks like Node.JS, Python, PHP and also offer premium Microsoft solutions to our clients. Our geographical presence spans over 11 international locations. It gives us the opportunity to provide on-site, near-shore and off-shore solutions to our global clientele.

 

Agile development methodologies and stringent QA protocols eliminate prevalent roadblocks in any of our business cases. Brainvire adopts a futuristic customer-centric approach while conforming to the latest industry standards. Our relentless efforts in this direction have made us the leaders on popular customer rating platforms like Clutch and GoodFirms.

 

Brainvire is committed to offering time-tested contribution by innovation in the field of Information technology.

 
$10,000+
 
< $25 / hr
 
250 - 999
 Founded
2000
Show all +
South Jordan, UT
headquarters
  • 1226 West South Jordan Parkway, STE D,
    South Jordan, UT 84081
    United States
other locations
  • E 701 Lotus Corporate Park, Laxmi Nagar, Western Express Highway, Goregaon (E)
    Mumbai 400063
    India
  • 1255 S State St. # 906
    Chicago, IL 60605
    United States
  • 100 Duffy Avenue, Suite 510
    Hicksville, NY 11801
    United States
  • Suite 1709, Gold Crest Executive Towers, Cluster C, Jumeirah Lake Towers
    Dubai 117183
    United Arab Emirates
  • Sheth Corporate Tower, 9th & 10th Floor, Nr. Nagri Hospital, Purshottam Mavlankar Marg, Ellisbridge
    Ahmedabad 380009
    India
  • 470 Malaga Road
    Mississauga, ON L5B3W2
    Canada

Portfolio

Key clients: 

HealthyPlanet Canada

TentAndTable

DHI Telecom

Versa Table

3dInnovation & 3DUniversal

Amazing Nutritions

Meet.me (acquired in USD 100 million )

BodyLab (Jennifer Lopez's Product)

FreshDirect (New York based Leading Grocery provider)

Dispensaries (Marijuana Leader)

ENTREPRENEUR

In publication since 1977, Entrepreneur is an American magazine and website that carries news stories about entrepreneurship, small business management, and business. It is published by Entrepreneur Media Inc., headquartered in Irvine, California

Landmark Group

Landmark Group is a multinational conglomerate based in Dubai, UAE that is involved in retailing of apparel, footwear, consumer electronics, cosmetics, etc. It began its journey in 1973 with one store in Bahrain and has grown into one of the largest retail and hospitality conglomerates in the Middle East, Africa and India.

Coupon Chief

Coupon Chief is USA’s largest online platform for providing internet users with the latest discount offers and promo codes. With a presence across 65k stores, it serves around 5M+ viewers every month and handles a massive database of 3M+ coupons.

FRESHDIRECT - ONLINE GROCERY SHOPPING AND FOOD DELIVERY

FreshDirect is an online grocer that delivers to residences and offices in the New York City metropolitan area. It has pioneered the short supply chain and ensures delivery of fresh food to its users, directly from the source.

DISPENSARIES - MEDICAL & RECREATIONAL PRODUCTS

Dispensaries.com is a digital portal for consumers seeking information related to the growing medical and recreational cannabis industry. It provides information for cannabis curious individuals on products, services and business that serve the industry as well as content related to the sector.

Del Condominium Rentals

Del Condominium Rentals is Toronto's foremost condominium rental and condominium property management company. It offers complete facility management solutions for its customers and features a diverse range of options for property buyers, renters and realtors.

FOSSIL GROUP, INC.

Fossil Group, Inc. is a global design, marketing, and distribution company that specializes in consumer lifestyle and fashion accessories. The Company’s principal offerings include an extensive line of men’s and women’s fashion watches and jewelry sold under a diverse portfolio of proprietary and licensed brands, handbags, small leather goods, and accessories.

Eagle Hills

Located in UAE, Eagle Hills is a Middle East’s big real estate development company with a presence in Africa and Eastern Europe as well. Listed in Dubai Financial Market, it has a dominance over 36 markets across the continents. The Burj Khalifa is its proud project along with many large-scale products worldwide

Tridel Group of Companies

The Tridel Group of Companies is one of the largest residential Real Estate Groups in Canada. The Group consists of several affiliates focused in diverse areas of real estate including development, sales, construction, property management and other related real estate services.

Alghanim

Alghanim is a leading conglomerate in the Middle East with headquarter in Kuwait. Alghanim holds the vast portfolio of multiple industries such as manufacturing, automobile, electronics retail, food & beverage, Oil & Gas, shipping, insurance, advertisement and many more. You name the business and it’s in their portfolio.

Easa Saleh AI Gurg

Easa Saleh AI Gurg is a multi-divisional conglomerate with 23 companies in the UAE. Considered as Dubai’s one of the leading enterprises, this group has a range of diverse products and business interests in retail across the globe.

BRIDGESTONE

The Bridgestone Group is eternally committed to serving society with superior quality. The group will fulfill our responsibilities decisively. As you reach for the future, the Group will remain by your side. 

CRAFTSVILLA

Craftsvilla.com is a marketplace to "Discover Unique Indian Products" including Handmade, Vintage, Ethnic, Organic and Natural products from India. Craftsvilla.com uses a marketplace model to capture the regional variations of India. Craftsvilla connect local artisans & designers directly to global customers and thereby increase their livelihood, remove middlemen, help them create/promote their brand and thereby preserve

our culture, traditions and values.

Union Coop

Union Coop is one of the leading market dominants of the United Arab Emirates. The company excels in the retail industry by having established 15 branches of their hypermarket spread over strategic areas in Dubai.

EPICOR

Epicor Software Corporation provides industry-specific business software designed around the needs of manufacturing, distribution, and services organizations. More than 40 years of experience with our customers’ unique business processes and operational requirement are built into every solution―in the cloud, hosted, or on premises. Epicor products are working today on a global scale, delivering impressive benefits to companies

just like yours. With a deep understanding of your industry, Epicor solutions promote growth while managing complexity and increasing efficiency.

ZAFCO

ZAFCO is one of the leading importers and exporters of automotive tires, batteries, and lubricants and operates internationally to cater the needs of hundreds of customers spread across all six continents.

VERSA TABLES

Versa Tables is USA based company selling furniture related products such as, Classroom, Office, Computer Tables, Standing Desks etc. online through website. Previously the website was developed in PHP language but client wanted to transfer into more stable and scalable platform so we suggested to develop it into Magento. Customer is able to browse the products and select the product attributes. Here due to verity into the

products there are different Product Attributes management done at the Magento side. The web shop is also integrated payment gateway for online payment and shipping gateway for shipment of the orders.

HEALTHY PLANET

Healthyplanet.com is a renowned online store of health foods, supplements, nutrition and body care products. It is one of the most renowned brands for reasonably priced herbal products, bodybuilding supplements, diet products and natural cosmetic products. As compared to other online retail stores, healthyplanet.com offers organic and high-quality products at near to wholesale prices.

LET MY SPACE - SMART WAY TO RENT OR SHARE SPACE

Let My Space is a new platform where landlords and property seekers can connect directly to rent or share space.

BODY LAB

Body Lab is all about health and fitness formulas for women. It has got healthy recipes, diet plans and expert advice for women. This is going to be the favorite of all women, as it gives good health and physic tips and ideas. The basic requirement of the client was to develop a mobile application for the same that helps women to stay fit.

SHOPPERS STOP - ECOMMERCE STORE INDIA

Shoppers Stop is one of the best online stores offering products of national as well as international brands for men and women. 

TENTANDTABLE

The client is one of the best companies in the inflatable industry. They have got experience in commercial grade bounce houses and equipment of over 25 years. They sell a wide range of products. each of them divided into the categories like inflatables, inflatable accessories, floor dryers, party tents, tables and chairs, party accessories and close outs. They sell pole and frame tents, bounce house and water slide inflatables,

banquet chairs and tables as well as commercial inflatable blowers in all sizes. The client wanted an eCommerce website for the store.

TRADEDESK

Tradedesk is a destination that’s both informative and aligned with trade values. Tradedeskagri.com is an app that provides real prices accumulated from its extensive network of verified buyers, sellers and brokers  around the globe. With over 35 years of on ground experience and a dedicated team that works round the clock to get you greatest returns on your trade.  

DHI TELECOM GROUP

DHI is a U.S. Department of Defense (DoD) telecommunications, live media streaming and video on demand solutions provider, official Army & Air Force Exchange Telecom Concession and Space & Naval Warfare Systems Command (SPAWAR) MWR internet service carrier. As a global telecommunications provider, DHI helps people in even the most war-torn regions achieve the freedom of communication and information.

SEEKZOO

SeekZoo is Marketplace empower consumers and promote local businesses with a bold and innovative approach to online commerce. SeekZoo pays you to refer friends, family, and acquaintances. Imagine supplementing your income by sharing a great deal. SeekZoo connects business and consumers at a fraction of the cost of other online coupon sites.

SPINNPRESS

Spin 'n Press is dedicated to serving your washing, dry cleaning and ironing requirements keeping in mind three distinct principles: Quality, Pricing, and Schedules. We have addressed these three areas with rewarding solutions and experiences for our customers. The quality of our service is consistent as we use the best-imported technology and superior washing formulae's. The goal at Spin N Press is to make the process of

managing your laundry needs extremely convenient.

BRAGSHARE - WHERE EVERYONE IS SOMEONE

Bragshare is a network where you can connect to people and family members and post your announcements, ancestors, achievements, clasifieds and jobs.

APPLY TO TOP UNIVERSITIES AND STUDY IN INDIA WITH ADMISSION DESK

Admission Desk is the hub for higher education in india associated with 100 institutes and providing online, professional and full services for students who wish to study in india.

INLOYAL - LOYALTY MANAGEMENT APP

Inloyal helps you pocket all your loyalty membership and reward cards with a single app on your mobile phone. You can Keep all your loyalty cards and rewards on your phone in a virtual 'pocket'. inloyal is ‘the’ digital loyalty pocket for retail customers and plug-and-play loyalty rewards management platform for retailers. Via inloyal, your brand can have its own loyalty program created, integrated with your storefronts and

hosted on cloud in no time. Whether you have an existing program or wish to create a new one, all your existing data shall be accounted for and your program will wake up to an updated start, ready to emerge as a much stronger and advanced tool for your brand and customers.

MYMiLKiD

MyMiLKiD is focused on providing the tools to safely and securely manage all aspects of the storage, transportation and usage of your precious breast milk. The first all mobile breast milk management tool designed specifically for busy Moms (patent pending!). MyMilkID and MyMilkID Pro allow for easy communication between Mom and Caregiver to share important information or simple updates.

AMAZING NUTRITION

Amazing Nutrition is a USA based client selling Nutrition products online. All Amazing Nutrition Products are manufactured in US & Canada in FDA Certified Facility. The web portal users can browse through various products along with its details and place an order using One Page Checkout and online payment functionality.User can browse the products by Brands and integrated with Daily Sale extension to display daily product

sale with timer. The website has also been integrated with the responsible & mobile/tablet compatible theme.

Loyalty Management Application for iOS and Android

• ReZoop helps businesses know their customers.
• It's free.
• It's quick and easy.
• Zoops are free advertisements for your business.
• Customers stay connected with the businesses via the Zoops more than with any other form of advertisements or communication channels.
• Zoops provide a mobile platform for businesses to keep in touch with their customers in real
time.
 
https://itunes.apple.com/us/app/rezoop/id548246679?mt=8

Reviews

Sort by

eCommerce Platform & Loyalty Progamming

"We've had a good experience in showing them what we want and having Brainvire execute on those directives."

Quality: 
3.5
Schedule: 
4.0
Cost: 
3.5
Willing to refer: 
3.5
The Project
 
$50,000 to $199,999
 
Mar. 2016 - Ongoing
Project summary: 

Brainvire is building a Magento-based e-commerce platform and integrated complex features such as cash back transactions, push notifications, and product review functions.

The Reviewer
 
2-10 Employees
 
Las Vegas, Nevada
Frontend Developer, eCommerce Startup
 
Verified
The Review
Feedback summary: 

Brainvire is delivering a complicated platform at an affordable rate. While their customer service skills shone, deliverables were not always to specification and communication proved challenging.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please describe your organization.

We are focused on the giving economy, providing ways in which people can be brought together around an e-commerce platform.

What is your position?

I am in charge of the frontend interface design, as well as company marketing.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Brainvire?

We were looking for help putting together the e-commerce side of our business, as well as help around custom programming for some of the pillars we're creating within the app and website.

SOLUTION

Please describe the scope of their involvement in greater detail.

Brainvire is building our app and website, which will allow our company to work with different organizations, including e-commerce platforms and different online business directories.

The platform has evolved into a lot more than a Magento-based e-commerce site, which was the starting point. We have combined with another company, which is building cashback and other programs. There is a lot of integration between our e-commerce site and the other company's platform. Brainvire is helping us on that front as well.

Our partner company is combining its PHP-based solutions with other systems like Magento, in order to create one backend interface. With it, we will be able to signup organizations looking to sell products on our site, and there will also be a directory portion through which they will post information and send out mobile notifications.

All of these components, including our mobile app, will be integrated into a Yelp-style site featuring reviews for products and businesses. The review portion is being developed by Brainvire, as is the app. I believe that it's using AngularJS on the frontend.

The cashback element involves building out something beyond a standard Magento plug-in. Brainvire will be developing a custom piece using PHP, Magento, and Symfony.

How did you come to work with Brainvire?

Brainvire was recommended to us by a friend of the owner. He had done some work with Brainvire before, and they'd also worked with a few other decent companies in Salt Lake City. Upon that recommendation, we chose Brainvire.

Could you provide a sense of the size of this initiative in financial terms?

The cost of Brainvire's work has been between $75,000 and $150,000.

What is the status of this engagement?

We started working with Brainvire in March 2015. The development is ongoing.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

There's been a hold up on our end in launching the product. We were planning to do it in November 2016, but we've added a number of new components since then. We haven't fully launched anything yet.

How did Brainvire perform from a project management standpoint?

Brainvire has been good to work with. We've had a good experience in showing them what we want and having Brainvire execute on those directives, whenever they were given clearly and specifically. We use Teamwork for project management.

What distinguishes Brainvire from other providers?

Brainvire has been good at pushing the project forward and keeping it moving. They're proactive in the communication.

Is there anything Brainvire could have improved or done differently?

Brainvire could improve in terms of communicating back their full understanding of the system, making sure that, when a directive is given, it is fully understood before going forward. There may have been a communication difference between us and them at times, in terms of the actual understanding of what we wanted to do. Requests were usually spoken rather than written down, so things were perhaps not as clear to Brainvire as they could have been.

3.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    The work stalled at times, but I couldn't accurately say if it was because of us or Brainvire.
  • 3.5 Cost
    Value / within estimates
    Brainvire is an inexpensive company, and we've gotten what we paid for.
  • 3.5 Quality
    Service & deliverables
    Brainvire is very attentive in terms of service, but the deliverables deserves wasn't always correct.
  • 3.5 NPS
    Willing to refer
    I would recommend Brainvire, but I would make sure that whoever is on the client end understands how to communicate with programmers.

iOS and Ecommerce Resources for Small Digital Agency

"They’re the only offshore team I use on a regular basis."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2008 - Ongoing
Project summary: 

Brainvire provided iOS apps and websites, specializing in Magento and Wordpress development. After initial success with small projects, Brainvire took on increasingly challenging work.

 

The Reviewer
 
2-10 Employees
 
Florida
Management, Digital Agency
 
Verified
The Review
Feedback summary: 

Brainvire consistently met milestones and deadlines and delivered trustworthy, responsive customer service. Their project management structure guaranteed accountability.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I run a digital interactive agency.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire?

There are big projects that I can’t do in-house, and I needed to find a partner to handle those.

 

SOLUTION

What was the scope of their involvement?

They developed iPhone applications and advanced websites. I started working with them on a smaller scale and then ramped up the work after seeing the quality they delivered. They’re experts at iPhone and Android programming. They’re very good with Magento and WordPress. There’s nothing they can’t do.

 

How did you come to work with Brainvire?

When I first found them, they gave me a confident feeling. It’s difficult to find a company that is accountable when outsourcing.

 

How much have you invested with Brainvire?

We spend about $250,000 annually.

 

What is the status of this engagement?

I’ve been working with them for over 10 years now, and the relationship is ongoing.

 

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

They get done what I need to be done. If I ever have a problem, it’s resolved.

 

How did Brainvire perform from a project management standpoint?

I have a project manager who oversees the work. Brainvire also provides support from the team lead, supervisor, and even the owner. People get things done because there are layers of accountability, and I really like that.

 

We use different tools on which I assign them a project with a priority, and they respond back. There are issues now and then with the time zone difference, but we work those out. I primarily like to do sprints, but sometimes I do have milestones to give them based on my clients’ needs. They’ve been great at hitting those milestones.

 

What did you find most impressive about Brainvire?

They’re especially strong in iPhone apps. We’ve transitioned a number of e-commerce websites into custom iPhone apps.

 

Are there any areas Brainvire could improve?

I wish they were in my time zone, but I couldn’t be happier with the quality of their work. They’re the only offshore team I use on a regular basis.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
    They’re not the cheapest in town, but the quality is worth it for me.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I’ve recommended them to several people.

Magento Rebuild for Storefront & Back-office Portal

"The investment with them is probably 1/5 of what I would have had to invest in another development company for the same work."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Mar. 2016 - Ongoing
Project summary: 

Brainvire supports several online sales channels including a significant amount of Magento development.

The Reviewer
 
2-10 Employees
 
Buffalo, New York
Kevin Clor
COO, Tent and Table
 
Verified
The Review
Feedback summary: 

The client attributes strong sales growth to the quality of Brainvire's resources and the quickness with which they resolve support issues. The client wishes their domestic presence was larger but enjoys the huge cost savings.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the COO of Tent and Table. We manufacture and sell commercial-grade and residential products for party and event rentals. Our sales are primarily B2B but we also have business to consumer sales. We have a dedicated sales team and several online selling channels. These include 2 BigCommerce sites, 2 Magento sites, 3 eBay sites, 1 Amazon site, 2 Walmart sites, and 1 Rakuten site. We are located in Buffalo, New York.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire?

We needed development support for our 2 Magento sites, tentandtable.net and zoomblowers.com. Our main Magento store and main selling channel online is tentandtable.net. Our dedicated sales team works out of the administrative backend of the site to do quotes and turn those into orders. Because we’re using an open source system, we had incredible difficulty getting things installed and tested correctly. Prior to Brainvire, the site would go down continuously. We were on a Nexus shared server at the time and we were having server issues. There were a lot of functions that we wanted Magento to do but we couldn’t find the right people to install it, test it and get it working. It required a lot of customization.

SOLUTION

What was the scope of their involvement?

After we hired Brainvire, they took on the problems one by one because there were so many issues. At first, we were sending them projects as needed. Eventually, we decided to have a resource agreement where we were locked into 40 hours a week. They provided 2 resource teams for our needs. As a result, Brainvire could get work done overnight. They took things from development to production. They tested everything on the development server and used GitHub to record everything properly.

Brainvire cleaned up our site and customized it so that the extensions we needed worked properly. A lot of our work requires a tremendous amount of customization. Even though we can find extensions that work for us in Magento out of the box, they don’t work the way we need them to. They will install it and do the extra customization work necessary at a really excellent rate. If we discover that it’s not really what we need, they make changes to them.

Brainvire also helped us with some complex security issues that came up in Magento in the last 1 ½ years. They took care of installing all the patches and doing all the testing. They moved us from the Nexus shared server to a dedicated server with eBoundhost, which they have a connection with. We were able to negotiate a nice rate for that. They’ve helped us with our BigCommerce, eBay and Amazon sites as well. Brainvire handled digital marketing, email marketing, and Google AdWords. They customized a shopping cart with one-step checkout for us, which has made a huge difference for our customers.

How did you come to work with Brainvire?

We found Brainvire at the Imagine conference around 2 years ago. We ran into them at their booth. At that time, we were using a company called Blue Stingray who is in the United States, but we were unhappy with that relationship. It was expensive and we had other issues with them. I met Chintan [Shah, CEO] and Bhavesh at the conference. I primarily dealt with Chintan. I asked him to send me a proposal and he came to Buffalo and met with us. We started giving them small tasks and then we increased the work. After 3 months, they were our exclusive development support for Magento and still are today.

How much have you invested with Brainvire?

In the last year, we’ve spent close to $100,000. The investment with them is probably 1/5 of what I would have had to invest in another development company for the same work.

What is the status of this engagement?

We began working together in March 2016 and the work is ongoing.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Over the last year, our online sales have gone up well over 150%. I directly attribute that to the sites working well. Brainvire’s work allows us to customize the way we wanted to. I’ve been able to communicate with them without being charged for it. We are able to discuss strategy and planning with them.

How did Brainvire perform from a project management standpoint?

We had good communication through JIRA. They do things ad hoc or through a resource team. With the resource team, our contact never changes and the project can get done faster because they’re dedicated to our project. Even though they’re from India, they communicate well. We talk on the phone or Skype. We have quarterly face to face meetings with Chintan and/or Bhavesh. Even when I call during their nighttime hours, they’ve been responsive.

What did you find most impressive about Brainvire?

Brainvire does a good job with digital marketing and responded to extreme issues. If something comes up that’s extremely important and is affecting our ability make money, they respond and fix it very quickly. They communicate with the server company and other third-party vendors to make sure the fix is in place properly. Brainvire will problem-solve with you. They’re not afraid to tell you that the way you want to do something is not correct and they’ll give you a different solution.

Are there any areas Brainvire could improve?

I’ve talked to them about having a more dedicated presence in the US. They have an individual in New York that is on call during off hours. But I’ve never had an issue getting things accomplished when I need it.

5.0
Overall Score They’re very personal, interactive, and have great communication skills. We had a very good experience.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They are very available and have met all deadlines.
  • 5.0 Cost
    Value / within estimates
    They’re 1/5 of what it would cost using a domestic team that would do similar quality and type of work.
  • 5.0 Quality
    Service & deliverables
    They’re highly flexible and great with custom work.
  • 5.0 NPS
    Willing to refer
    I have recommended them to colleagues and competitors, especially for digital marketing.

iOS App Development for Patient Self Service Portal

"If your specifications are clear, then their value is increased."

Quality: 
3.0
Schedule: 
3.0
Cost: 
4.0
Willing to refer: 
3.5
The Project
 
$10,000 to $49,999
 
2016 - Dec. 2016
Project summary: 

The client's in-house development team brought in Brainvire to build an iOS version of their Android app.

The Reviewer
 
201-500 Employees
 
Hyderabad, India
Executive, Software Consultancy
 
Verified
The Review
Feedback summary: 

This particular project has not been as large a success as previous engagements. The client suspects that some growing pains have resulted in poor communication between senior and junior level developers, making their overall contribution less valuable.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the head of Indian operations for an Australian company that mainly provides healthcare technology solutions in Australia, New Zealand, India, and the US.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech?

We hired Brainvire to build an iOS version of our Android app.

SOLUTION

What was the scope of their involvement?

Brainvire Infotech recently developed an iOS app with the latest architecture for our online portal, Manage My Health. Our own team had developed an Android version of the portal, but we don't have internal resources for iOS, so we outsourced to Brainvire. Our product is a self-service app for patients where they can schedule appointments and review and upload electronic medical records.

How did you come to work with Brainvire Infotech?

My CTO and development team in India coordinated with Brainvire on the required specifications for the project.

How much have you invested with Brainvire Infotech?

I think we’ve invested about $20,000 with Brainvire.

What is the status of this engagement?

I think we started working together about eight months ago, and the project completed in December 2016.

RESULTS & FEEDBACK

How did Brainvire Infotech perform from a project management standpoint?

Brainvire has a lot of good technical guys as far as the iOS apps are concerned, and they are good at working on specifications that are clearly articulated. Unfortunately, my team is currently having trouble getting the basics from Brainvire. I also think they have grown too rapidly, and the quality of their senior members has been reduced. It seems like communication is becoming a challenge between the senior and junior members of their team. To communicate about the project, we use our own internal portal and Asana for task tracking. We also are normally Microsoft partners.

What did you find most impressive about Brainvire Infotech?

I found Brainvire’s value to be their most impressive quality.

Are there any areas Brainvire Infotech could improve?

There was no value added to this particular project, whereas on past projects they have made suggestions and added quite a lot of value. I think Brainvire is growing too fast, and it’s diluting their creativity. They are becoming a kind of code factory rather than an innovative lab.

What tips or recommendations could you share that might increase the likelihood of success with Brainvire Infotech?

Make sure you have clear specifications going into your project with Brainvire.

4.0
Overall Score I’d like to give them a 3.8 for their cost and time of delivery. They are good guys.
  • 3.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
    Their cost is their biggest advantage. If your specifications are clear, then their value is increased. If your specifications are not clear, then their value is reduced, and you’ll see a lot of rework and stretched timelines.
  • 3.0 Quality
    Service & deliverables
    Technically, they are brilliant, but this time they have failed miserably. They are performing, but I don't think they put their senior guys on our project. They have been brilliant when we have provided them with a clearly articulated document.
  • 3.5 NPS
    Willing to refer

SEO & Magento Ecommerce Development for MLM Company

"Brainvire's team immediately addresses my concerns."

Quality: 
4.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Dec. 2015 - Ongoing
Project summary: 

The client chose to completely rebuild their Magento presence with Brainvire and retains them for maintenance.

The Reviewer
 
2-10 Employees
 
Las Vegas, Nevada
Shane Nelson
Founder, Seekzoo
 
Verified
The Review
Feedback summary: 

Pros include the quality of the initial site buildout as well as Brainvire's responsiveness and eagerness to course correct as needed. One con for the non-technical founder is that invoicing could tie costs to production more clearly.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We're an advertising company and e-commerce website providing services for local merchants and vendors. Our front-end piece involved selling products to online customers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire?

We decided to make some modifications and upgrades to our old website. Website development has been a thorn in my side ever since I started the company 3 and a half years ago. I've worked with many different web developers and it seemed that I never got what I was promised. It was always tough being able to hold people accountable when working with outside agencies. I was taken advantage of several times through changing estimates and work not being done.

SOLUTION

What was the scope of their involvement?

Brainvire built a custom website from scratch. It has an e-commerce front-end that is similar to many other companies. In terms of the backend, I wanted the ability to control as much as I could without having to hire a provider. Brainvire's platform allowed us to control 90% of our content.

A key difference for our site is that we track how our customers find us. We had a hierarchic database built-in. Customers are generally referred by others, so we look at the accounts that generated those referrals, going multiple levels down. We have a royalties structure by which customers are paid based on the people they refer. That is tracked several levels down as well. A part of this commission goes to our vendors and a part of it goes to our own company. We can pay up to 5 people for individual purchases, so there are many technicalities involved.

Brainvire used the Magento platform for our site but the rest of it is custom PHP. Its original construction required around 4,000 man-hours. I maintain 2 full-time resources from Brainvire for continued website maintenance and development. We also have 1 part-time SEO person. 

How did you come to work with Brainvire?

Brainvire was recommended by a friend who'd worked with them in the past and thought that they were a good company. The reason I hadn't worked with a non-US company before was a fear of scams. I didn't want to wire-transfer money to an account in a different country and have no recourse. Brainvire had a business presence and license in the US, outside of Chicago. Their owner also makes regular trips to Utah, my home state. We were able to have a conversation in person, look at their referrals, and sign a contract with a US-based company. This made it a lot more comfortable.

How much have you invested with Brainvire?

The cost of Brainvire's services has been between $100,000 and $200,000 for the initial build. Maintenance has a cost of $7,500 per month. By comparison, some US companies quoted us 3 times as much for the same work.

What is the status of this engagement?

I started working with Brainvire in December 2015. 

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

I don't have any specific numbers to share yet. We have been beta-testing the site for the last 6 months, making sure that it's working properly and getting feedback for the improvements and changes needed before going to a larger scale. We've realized that we need some additional tools, so it's an ongoing process.

How did Brainvire perform from a project management standpoint?

Brainvire uses the Atlassian suite. I am able to create tasks for the team through it and have updated statuses for anything being worked on. We can post attachments, screenshots, and other material on it. It's been a good system, allowing us to work on an additional 135 tasks since the completion of the website.

What did you find most impressive about Brainvire?

I have access to my resources from Brainvire and they have an excellent response time. Other developers I've used in the past acted as if they could get to me when they wanted to, as if they were doing me a favor by responding to an email. Brainvire's team immediately addresses my concerns. Any miscommunication was fully assumed and fixed right away. As far as getting the job done, Brainvire has been fantastic.

Are there any areas Brainvire could improve?

I would appreciate having a better understanding of exactly what my monthly bill entails. Brainvire does give me weekly updates of what tasks were worked on, but, not having a tech background myself, I don't have a clear understanding of their reports. Otherwise, Brainvire has been great.

4.5
Overall Score Brainvire has gone above and beyond.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    Brainvire was on target with our project scope. Anytime I needed to have a conversation, including during weekends and outside of the normal work hours, Brainvire has been available.
  • 4.0 Cost
    Value / within estimates
    The original website build was excellent, but since then, I haven't gotten the same bang for my buck.
  • 4.0 Quality
    Service & deliverables
    I hesitate to give anyone a perfect score. Compared to my expectations, Brainvire has performed great.
  • 5.0 NPS
    Willing to refer

Symfony Development for Social Media Platform

"Brainvire took our ideas and came back with an incredibly digestible and rich set of requirements documents."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2015 - Ongoing
Project summary: 

Brainvire is developing a timeline-based social media platform in Symfony. 

The Reviewer
 
2-10 Employees
 
Salt Lake City, Utah
Daniel Coburn
Co-founder, Bragshare
 
Verified
The Review
Feedback summary: 

Having had previous experience with Brainvire, the client was eager to use them for his own project. Their accessibility and ability to properly set expectations, even despite scope creep, has helped make the project a success.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

Bragshare is a social media company offering a platform akin to Facebook but focused on a more meaningful product, which offers more discovery, beyond users' social networks. We allow people to bring in information about themselves and their past ancestral data, putting it on a unique timeline. I am the president of the company, and I'm also in charge of all technologies.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire?

The company is composed of myself and my business partner, who is not a technologist. We needed help to develop our platform.

We wanted to create a scalable and unique social platform. We initially engaged a company in the Philippines for creating a timeline, but soon figured out that that wouldn't be enough.

The challenge was creating a more significant social media experience, elevating it and bringing it to the public.

SOLUTION

What was the scope of their involvement?

Brainvire has created our entire platform. We started out with some basic ideas, working with Brainvire's team on creating our requirements document, and getting a feeling of what we should expect regarding design and launch the product. Given that I run 2 businesses, Brainvire's help was essential.

Brainvire took our ideas and came back with an incredibly digestible and rich set of requirements documents which helped us know that they knew what our vision was. We also needed to consider the technical and scalability requirements.

Brainvire chose the Symphony platform, which is a robust solution for enterprise levels. It would satisfy our needs for future growth.

How did you come to work with Brainvire?

I had worked with Brainvire for another company, where they were the technology provider. I got to know Brainvire's principal and their team. When I got the opportunity to spend my money on a project, Brainvire was the company I chose.

How much have you invested with Brainvire?

The cost of Brainvire's services has been around $80,000 in total.

What is the status of this engagement?

We started working with Brainvire around 2 years ago.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Brainvire managed due-dates very well and had a good understanding of our scope. Even with scope creepage, Brainvire was consistent at hitting our milestones.

How did Brainvire perform from a project management standpoint?

Brainvire used Jira, which is the gold standard in the industry. One point of frustration, especially for my business partner, is that, after getting our documents, Brainvire went dark for a while. This told me that they were developing what was supposed to be done. After the first iteration, Brainvire got to a standard Agile approach, with sprints every 1-2 weeks.

The advantage and disadvantage of working with a company in India is that they're awake when you're asleep, and vice versa. We had late-night calls, and would wake up to completed changes.

What did you find most impressive about Brainvire?

I have worked on some large software projects. Brainvire was excellent at setting expectations, not only for the team but also for clients. They made sure that we were satisfied with what was launched.

Are there any areas Brainvire could improve?

Scope creep and cost expectations could have been managed better, but we didn't experience any major budget changes. Whenever it did happen, Brainvire was equitable in managing it, even removing some items.

5.0
Overall Score I've been nothing but pleased with Brainvire.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Brainvire was incredibly accessible for a company so many time zones away from us.
  • 5.0 Cost
    Value / within estimates
    Compared to what I would pay in the US, Brainvire was phenomenal.
  • 5.0 Quality
    Service & deliverables
    Brainvire set expectations well. Any bugs after our launch were quickly fixed.
  • 5.0 NPS
    Willing to refer
    I have recommended Brainvire to 5 of my personal friends.

PHP Programming for Multiple Government Contracts

"They’ve been very responsive and delivered what we asked for."

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
4.5
The Project
 
$200,000 to $999,999
 
2015 - Ongoing
Project summary: 

The client needed reliable server admin and Magento resources to expand their back and front-end office systems for distributed retail sales.

The Reviewer
 
11-50 Employees
 
Houston, Texas
CIO, Military IT Services Provider
 
Verified
The Review
Feedback summary: 

The client finds the team to be very responsive to change requests on the project and in terms of personnel requirements. Brainvire has shown dedication to the relationship. Previously, invoicing was not a clear process, but that has since been resolved.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

Our organization is a 10-year-old company that was born as an ISP [internet service provider] but has branched out into IPTV [internet protocol television] and mobile phone and accessory store services for the US military overseas.

I am the chief information officer.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech?

We are developing some custom systems for selling our service and bundling packages across multiple systems, and we also have a few other new services as part of the mobile business.

SOLUTION

What was the scope of their involvement?

They set up our backend server to handle the point-of-sale system and our e-commerce site for instore pickups for the customer. They’ve completely developed our portal that sells our ISP and IPTV services to customers as well developed our TopUp server. Almost all the code has been in PHP per our request. The POS [point of sale] system is based on a Magento platform that they were able to customize for us. They’ve also done Symphony framework which was per my lead developer’s request. We have a Scrum manager that’s managing Brainvire’s team. Our mobile store needed to find a POS system that would work with all the countries we were in. Brainvire took a base Magento system and did the customizations we needed to get online within 6 weeks.

How did you come to work with Brainvire Infotech?

When the need came up for development, we tried to hire a couple of developers but the workload became too big. We were tasked by the chief executive officer to find an offshore company that was good. The lead Scrum master and I interviewed 40 different firms from India and even went to India to see some of their offices. We chose Brainvire because of price and size.

How much have you invested with Brainvire Infotech?

We’ve spent around $350,000 per year with them.

What is the status of this engagement?

We’ve been working with Brainvire almost two years.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

The portal system has been launched for a year and we’re still making changes.

How did Brainvire Infotech perform from a project management standpoint?

They’ve been very responsive and delivered what we asked for. We had a couple of resources we needed to change because of lack of performance, and Brainvire responded immediately to that.

What did you find most impressive about Brainvire Infotech?

There have been times that we’ve had problems, and even though they had already completed 40 hours that week, they worked on the weekend and didn’t bill us for that time. They’re very responsive and value our relationship.

Are there any areas Brainvire Infotech could improve?

In the beginning, the invoicing could have been clearer, but they’ve corrected that problem. Because we had several projects, we wanted to know how much we were spending on each project.

4.0
Overall Score It’s been a good relationship.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    The team is strong in this area.
  • 4.0 Cost
    Value / within estimates
    They provided a good price.
  • 4.5 Quality
    Service & deliverables
    Everything has to be perfect to get a five.
  • 4.5 NPS
    Willing to refer
    I’ve recommended them already.

Web and Software Development for Lead Scraper

"They’re very good at communicating and making sure you’re satisfied with their service and work."

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Dec. 2014 - July 2016
Project summary: 

Brainvire made a series of websites and an application to collect users' data so that advertisers could target them more accurately.

The Reviewer
 
Sole Proprietor
 
Orlando, Florida
Mark Phaneuf
Founder, Titan Exclusive
 
Verified
The Review
Feedback summary: 

The client found communication to be strong which ensured good customer service. They did think Brainvire's costs were high for some things but also notes that the value could have also been lacking with lower cost providers.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We’re a marketing company. We drive traffic to a bunch of different advertisers' sites, helping them acquire more customers and sales.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire?

We had Brainvire help with different websites we needed to be made. We also started selling our products, so we had to make some sites for that. We also had them help us with pre-sell pages to help pre-sell people before they land on a certain advertiser’s websites and making some software for us which we use in the background to help us with marketing.

SOLUTION

What was the scope of their involvement?

For the initial project, they were making a product for us to help clean people’s personal computers. They had to have a lot of coding language just to be able to create that and get it accepted by Microsoft as a viable program and not a malicious program.

How did you come to work with Brainvire?

We did a lot of research looking for a company to build some software and ended up finding them that way. It was basically dumb luck. I kept searching and searching for someone who might be able to help me out the project, and they were responsive when I reached out to them.

How much have you invested with Brainvire?

Roughly around $150,000.

What is the status of this engagement?

From December 2014 to July 2016.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We have had quite a bit of success. They made us a skin cream site where we sell skin cream. They also made us another software that helped us to validate our data better. People would give us their name and email, and with the software, we can tell from their first name if they’re male or female. It helps us better target them with advertising. That was a great success.

How did Brainvire perform from a project management standpoint?

They were very good as far as coming up with initial plans. They were very good about keeping their schedules as far as what we had laid out, and the completion of certain milestones that we needed to be completed. In the project management part, they had one person that I talked to who was able to answer all of my questions to help the project go along smoothly.

We did have a couple of hiccups going through, but they were always very quick to make sure I was satisfied as far as having the product work as I wanted it to.

What did you find most impressive about Brainvire?

They’re very good at communicating and making sure you’re satisfied with their service and work.

Are there any areas Brainvire could improve?

Being available at certain times throughout the day could be better. There was a huge time difference between here and where they are. That would be my only complaint.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    Sometimes they didn’t quite grasp some changes that I needed to be made so it took a little longer to get that across.
  • 4.0 Cost
    Value / within estimates
    I did find some things that I could have gotten a little bit cheaper, but the value might have lacked.
  • 4.5 Quality
    Service & deliverables
    I took half a point away just because sometimes it was difficult to connect with them at certain times.
  • 5.0 NPS
    Willing to refer
    I definitely would recommend them. I’ve already recommended them to a couple of my buddies. They’ve used them, still use them, and get great results with them.

Website & Data Management for Lead Scraper

"They’ve done really well from a customer service standpoint and a fulfillment standpoint."

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2015 - Ongoing
Project summary: 

Brainvire created consumer software that also serves to collect data that can be used by marketers. They also built websites for the client to market their data services.

The Reviewer
 
Sole Proprietor
 
Washington DC Metro Area
Ricco Davis
Founder, Promonetize
 
Verified
The Review
Feedback summary: 

The client is very happy with the success of their partnership. It was more costly than expected but has been accretive nonetheless. An outside designer was required for anything design dependent instead of functionality dependent but this was to be expected.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

ProMonetize is a data monetization company. More specifically we help companies generate more revenue primarily from their email list, but we also generate leads for companies as well mainly through email and media buying. I am the CEO [chief executive officer] and owner of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire?

They have helped us with multiple projects. Initially, they built a lead and data management software for us, but we have also used them for website creation and some advanced integration with some of our different APIs [application programming interface] that we work in with our clients. We’ve worked with them on several different projects.

SOLUTION

What was the scope of their involvement?

The initial software that they developed was collecting data. People would come to our website, they would download our product, and basically that product was a speeding up your computer type of product. Essentially, they built that entire software. We then sold ads, that clients agreed to see occasionally if they didn’t do the paid version of the software. That was the first project that we used them for. That’s not in our main wheelhouse, but it was a project we got to partner with because of the data monetization side, which is what our business does.

The next project that we have done with them was they built out one of our websites that was a site that generates leads for financial service companies like insurance and mortgages. We had to do some advanced integrations with these companies. This was done so when somebody enters their information onto our site, that information gets passed in real time to the financial institution, and there was a bidding process that they would bid on. The highest bidder would get that lead essentially, and there were some advanced integrations that they had to do to make that work.

How did you come to work with Brainvire?

It basically was a referral. One of my clients who we partnered on a project with was using them for one of his projects. We were doing a project together, which was the lead and data management software, and he had used them. He had done some research on some of the companies they had worked with before and that we were familiar with, so that’s how we ended up working together.

How much have you invested with Brainvire?

We have spent between $80,000 to $100,000. Their cost initially was a bit higher than we were expecting, but after we had crunched the numbers and the potential revenue, we made it work.

What is the status of this engagement?

We started working in 2014, and our relationship is ongoing. For the most part, we work with Brainvire on a monthly basis for maintenance at this point.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We make tens of thousands of dollars a month with one of the sites that they built and manage. We market it, but as far as the development of it, the integration of it, and the automation of it, that was their success. We had a tight deadline that I was trying to meet for it, and they were able to meet it without a problem.

We have another project that they’ve helped us build out, and that’s going to be another big revenue generator for us over the next 6 to 12 months. In the end, they are the ones who have helped get that off the ground. They’ve done really well from a customer service standpoint and a fulfillment standpoint. We’ve been very happy with them.

How did Brainvire perform from a project management standpoint?

They have done very well. The CEO of the company, Chintan, has literally flown across the world to meet with me when I was on a business trip just because we had done business with him. He goes out of his way to make sure that we’re happy. We’re taken care of. The project management team is on top of what they need to do, so it’s been very good. If there were any issues, they were on top of it, and we’ve had success with utilizing them.

What did you find most impressive about Brainvire?

I would say the technical stuff; they do really well. As far as the integrations, making those updates, the software creation, things that I didn’t even know were possible, they were able to do. That’s their strength. Technical-wise, which is the main thing for us, integrating and making sure everything’s tracking properly, they’ve been fantastic on that side of it.

Are there any areas Brainvire could improve?

From a design standpoint, that’s not their core competency. When we’ve had sites developed, we will bring on a designer. They would make the mockups in Photoshop, and then we would tell them to make it look like that. It’s not that they can’t do it, but if I was saying here’s what we need and I don’t give them any actual physical images and things like that, it’s not going to be a mind-blowing design, but it’s not terrible at the same time. It’s more functional than a wow type of thing. A lot of our sites don’t need that, but when we do need that, we will bring on a designer, and we can give them creative licensing because that’s their bread and butter; they’re creative more than technical. From our experience, Brainvire is much more technical than they are creative.

4.5
Overall Score It’s been good. It hasn’t been perfect, but I’ve been satisfied overall.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    With tech stuff, you want things to be done in 3 months, but it takes 6. It may be a combination of us not knowing what hurdles we’ll have but at the same time not knowing if we used another company if they would be able to get it done quicker.
  • 4.0 Cost
    Value / within estimates
    We weren’t paying based on cost; we were paying based on results. If we could justify the costs from the revenue generated, we would pull the trigger on the project. They were on the higher end than what we have dealt with in the past.
  • 5.0 Quality
    Service & deliverables
    I’ve never had any issues with them. I know what hours they work, and they are very responsive. They have multiple people; if one person’s not in, they have somebody who will jump in to make sure that it gets taken care of.
  • 5.0 NPS
    Willing to refer
    I have recommended them. They had an event where they were one of the sponsors because I was so pleased with them and some of the clients were working with him as well. I have recommended them to people who need these higher-level types of integration.

Software Development for Financial Services Firm

"Brainvire is one critical piece of our success.”

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Apr. 2013 - Ongoing
Project summary: 

Using a PHP framework called Symfony, Brainvire Infotech designed and developed software for introducing investment products. The agency also hosted and managed a testing environment.

The Reviewer
 
11-50 Employees
 
Los Angeles, California
Manager, Peters Capital Group
 
Verified
The Review
Feedback summary: 

The product launched successfully and helped acquire considerable new business. Brainvire Infotech’s contributions played a huge role in the company’s growth. The agency was well-organized, transparent, and responsive, communicating efficiently and delivering excellent results.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Could you provide a brief description of your company and your role?

We’re an investment company that focuses on financial transactions for large institutions. We provide financial services and investment products for clients. My role with the company is to handle all technology needs related to our core competencies. We’re involving a lot more technology than most traditional firms in this field. 

OPPORTUNITY / CHALLENGE

Could you describe the business challenges you were trying to address?

The challenge was to build, launch, and maintain a product that we can use to introduce our investment products to our customers as well as update information about those investment products over time.

SOLUTION

Could you describe the scope of the project?

The project involves architecture, design, and development of software using a PHP framework called Symfony. The experience has been great. They also host and manage a staging environment where we do integration testing. They’re also responsible for all functional units and integration testing of the software development.

Brainvire Infotech manages the entire life cycle. I function in the role of the release manager. I am responsible for taking anything that they have and pushing it out to production. They are also responsible for administration and operations of my IT [information technology] environment for this particular application.

How did you select Brainvire Infotech as your solution partner?

I knew I wanted to use Symfony and PHP. I went through a number of various different forums and communities. I have a lot of experience with vendor selection. I found Brainvire through those means and compared them against four or five competitors around their processes, how do they do development, and services offered. I was looking for a one-stop shop covering everything that I described.

Could you provide a sense of the size of this initiative in monetary terms or work-hour figure?

I have between one and three resources working for me at any given time. That’s about $35,000 to $40,000 per year.

Is this ongoing or are there any plans to stop the engagement?

I don’t have any plans to stop.

How long have you worked with them?

Around 13 or 14 months.

RESULTS & FEEDBACK

In terms of results, could you share any statistics, metrics, or user feedback that would demonstrate the effectiveness of the work they’ve delivered?

We have launched our product and we have won substantial business. The amount of investment that’s under management has grown substantially, I would say the amount has doubled since we’ve launched this product. It’s been very positive. Brainvire is one critical piece of our success. In part, they’ve enabled us with the technology and with the product, but our company executed it. We asked them to build something and they built it and, as a result of them giving us what we wanted, we’ve been successful.

How well do you think Brainvire Infotech performed overall?

Overall, it’s been positive. I haven’t second-guessed my decision. We’ve gone through a couple of different team members so far, primarily because people grow in their career and they get promoted, so new people get added to the project. Transitions were a little rocky to begin with. But, it worked itself out. I thought it was handled well when I brought up issues. Resolutions to those issues are pretty good and I can escalate all the way to the CEO. The CEO travels quite a bit. When he comes to the U.S., he’s always willing to do meetings on a quarterly basis, just check the status.

In terms of what else I might need going forward, it seems like they would be able to address my needs If I need to add several developers overnight, they have a bench of people that they can offer clients.

When working with Brainvire Infotech, is there anything you’d consider unique or special about their approach or development methodology that distinguishes them from other vendors you’ve used?

It’s hard to say what’s unique about them given that I’ve seen so much, and I’ve seen everything that they have elsewhere. Maybe the unique piece is that they have it all together.

Responsiveness, chain of command, tasks, and tracking software for the sprints and the organization of all the tasks that I give them is in place. All of these important elements are built into their process, they just expose an application to me to populate for them so they can do their planning and execute. Having all of that together and having a pretty solid process around how to communicate, how they engage, and how they deliver is very useful.

In retrospect, are there areas that you think they could improve on or that you would do differently?

We should have added more requirements up front. A lot of what they built is exactly what we asked for. We asked for something quick, we wanted to go to market fast. I wanted to be set up well, but automated test leads weren’t our primary focus when we first started.

Three months ago, we embarked on a project to add some automated test cases and user tests to make sure the system doesn’t have bugs. That’s something that nobody wants to do in the initial phase. Now, we’re feeling the pain of that, so I probably would have changed that process.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer