We create successful chatbots.

Founded in 2016, BotsCrew is the global leader in Chatbots Development with offices located in London, England; Adelaide, Australia; and Lviv, Ukraine.

BotsCrew designs and develops custom AI chatbots to help startups and enterprises bring stellar customer experience to their markets.

 

BotsCrew Awards and Recognitions:

 

1. #1 AI Developer in the world in 2017 by Clutch

2. #1 Chatbot Development Company according to Recovendor list

3. One of Top 3 Trusted ChatBot Development Companies in the World on ChatBot Developers’ list

4. Listed among 25 Platforms to Develop Your Own Bots by Betapage

5. #1 IT Employer in Ukraine by DOU

 

With about 50 chatbots developed within the last two years, BotsCrew brings chatbot building to the next level.

In 2018 we have created an enterprise platform that combines the ease of a builder and the functionality of a custom chatbot. This platform is designed to allow enterprises to build bots from scratch with no coding skills required.

When more complex tasks with business logic must be done, our team jumps on board to solve the issues.

 
$10,000+
 
$25 - $49 / hr
 
10 - 49
 Founded
2016
Show all +
London, United Kingdom
headquarters
other locations
  • 223V, B.Khmelnytskoho str
    Lviv
    Ukraine
  • Suite 8/154 Fullarton Road
    Adelaide 5067
    Australia

Portfolio

Key clients: 
We work with variety of compamies around the world, with start-ups and Global Fortune 500 companies.

 

Travel Chatbot

Since Musement is B2C business, they understood that almost 100% of their customers are using messaging a lot. That is how they came up with the idea to develop a chatbot for FB Messenger - to be closer to their customers. The main purpose of the chatbot is to help users to find nearest exciting attractions in their area without having to leave their favorite messenger.

Chatbot For Canadian Real Estate Company

One Canadian Real Estate company, in particular, saw a problem in how things were conducted in Real Estate. The problem had lain where agents would need to set aside an excessive amount of time solely on answering questions of potential buyers that were browsing for homes and not yet ready to buy. On the other hand, buyers didn’t have an alternative source where they could find the expertise when searching for a

house. While seeking a solution for the Real Estate industry’s growing issue, a Real Estate company contacted BotsCrew, the global leader in chatbot development.

Artificially Intelligent Legal Assistant for an Australian Law Firm

“The current process writing up a will can be very time consuming and expensive and we decided to automate the process of creating legal documents”

 

Adrian Cartland, founder of Cartland Law, creator of Ailira.

 

Cartland Law is an Australian law company that specializes in tax law and in commercial law that relates to tax and businesses. They resolve problems

and disputes regarding tax as well as provide advice and documents to lawyers, accountants, advisors, and businesses. Cartland Law adapts the latest technology in the provision of legal services. The major problem that Australian legal company saw in the law industry was that lawyers were spending a large portion of their time performing basic tasks which eventually lead to significant money and time loss. Cartland Law understood the shear amount of time lawyers spend on tasks that are frequently repeating and this has to be changed by implementing new progressive technologies. Their vision was to create a tool that will eliminate tasks that don’t necessarily require a lawyer it saving precious work time for something that requires a human touch.

Virtual Assistant for Canadian Immigration Legal Advisors

EXEO has a great experience dealing with legal issues concerning business immigration. They were looking for a way to optimize the process of the first 15 minutes of a conversation with a lawyer. For a legal adviser short on time, it is highly time consuming when people call and ask a great deal of questions about which immigration programs they would be able to apply for. EXEO wanted to replicate the first 15 minutes of these

conversations to save time.

Сhatbot That Provides Information On Any Health Condition

Dr. Carolyn Dean, an experienced medical doctor and naturopath, came across an innovative vision for the healthcare industry. The problem Dr. Dean is taking on is concentrated on the fact there is a large number of people with health conditions who are unable to reach out to a doctor if a situation were to arise.

Also, they are struggling to get straightforward accurate medical advice over their health condition

through Google. They may find contradicting information that is provided by someone who lacks the medical expertise which can lead to inefficient or sometimes even harmful treatment.

Therefore, Dr. Carolyn Dean has taken it upon herself with the goal of creating an ultimate solution which would help people find natural remedies for their health conditions by using Dr. Dean’s expansive medical library. Dr. Dean understood that a chatbot would be the answer to her growing concerns about the healthcare industry and thus connected BotsCrew, a global leader in chatbot development.

Chatbot for Restaurant Business Optimization

The problem that Fetchh wanted to solve was that people were wasting time waiting in queues in restaurants and cafes. Rushing through life at the speed of which the modern world demands is challenging, and people shouldn't be sacrificing their spare time in queues, waiting to order their favorite foods. Before, people had to download various unnecessary apps for ordering food. Fetchh understood that spending precious time in

endless queues just waiting and hoping that your food wouldn’t sell out before you can order is pointless.

Fetchh’s goal was to simplify the process of managing restaurants. They wanted to make it easier for café owners, employees and later even for the market stall owners. Therefore, Fetchh started looking for a company that could help them create the product that would eliminate this growing problem.

Reviews

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Backend Database Dev for Financial Services Firm

"They were responsive and they had a good price point as well."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Sept. 2016 - Ongoing
Project summary: 

BotsCrew originally created a chatbot to provide mortgage information, but now they work on the backend of a proprietary database to improve marketing. 

The Reviewer
 
201-500 Employees
 
Houston Metro Area
Head of Product, Wholesale Mortgage Company
 
Verified
The Review
Feedback summary: 

BotsCrew’s success during the first project has driven the ongoing work. They are a communicative and talented team who deliver in a timely manner. The team is customer-service oriented. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please describe your organization.

I am head of product at a wholesale mortgage company. 

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with BotsCrew?

We were trying to build a Chatbot, which then spun into a proprietary database to manage our marketing efforts.

SOLUTION

Please describe the scope of their involvement in greater detail.

Our first contract, they built the Chatbot but we don’t really use it anymore. The customers weren’t really using it. We commissioned them on a second contract based job, which they did well on. Now we are engaged in long-term, ongoing, hourly work with them. The proprietary, marketing database has been their biggest involvement with us. They did pretty typical backend development work. They integrated across various systems from CRN to our loan origination system and then into kind of long term reporting analytic program. They get the contacts to work seamlessly across all of those services. They integrated a log-in portal into our current software. They had to create kind of like a fuzzy matching algorithm. They’ve had to do multiple integrations with various APIs and different read vendors and do a lot of data transformation and logging and manipulation within the database. 

How did you come to work with BotsCrew?

We worked with them through Upwork. They were a quality quote. We interviewed them and they seemed like a good fit from a quality and cost standpoint.

Could you provide a sense of the size of this initiative in financial terms?

Maybe $25,000.

What is the status of this engagement?

We started working with them in September 2016 and have been working together since. 

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

It’s gotten the job done. 

How did BotsCrew perform from a project management standpoint?

We kind of build stuff quickly and then change it. So they’re a very flexible team to accommodate our type of development structure. They use JIRA which integrates into Trello, and then we just work with them that way. We get a lot of conversation within Slack. They’re very responsive and deliver results in a timely manner. We work with Nazar [Project Manager/Owner, BotsCrew] and then Vasyl [Head Developer, BotsCrew] and he’s talented. We’ve worked with a couple others and they’ve all been high quality.

What distinguishes BotsCrew from other providers?

They work geared towards customer satisfaction. They were responsive and they had a good price point as well.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    If they ever did not meet a deadline, it’s mostly on us not knowing what we actually need.
  • 5.0 Cost
    Value / within estimates
    They’re good value for what you get.
  • 5.0 Quality
    Service & deliverables
    They’re as good as any other developer that I’ve worked with.
  • 5.0 NPS
    Willing to refer
    We will try people out on a short term project, if they aren’t good, we stop work. We’ve had them on 3 projects and continue to work with them.

Chat Bot Development for Law Firm

"[T]hey created value at the very first communication with us."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Feb. 2017 - Ongoing
Project summary: 

BotsCrew designed and developed a Chatbot to provide basic immigration advice for corporate clients. The project’s goal was to increase staff efficiency by receiving basic information from the bot.

The Reviewer
 
1-10 Employees
 
Montreal, Canada
President, Law Firm
 
Verified
The Review
Feedback summary: 

The first completed version exceeded expectations and received great feedback. There have been some bugs, but BotsCrew has been very responsive in solving any issues quickly. Overall, the team was dynamic and creative in their development.
 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please describe your organization.

I’m the President of a law firm based in Montreal that specializes in business immigration. 

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with BotsCrew?

We needed a firm that could build a Chatbot that talks about the vast majority of the immigration programs in Canada. We were trying to optimize the process of the first 15 minutes of conversation with a lawyer. It can be very time consuming when people call and ask a lot of questions about which immigration program they can apply for. We wanted to replicate the first 15 minutes to save time.

SOLUTION

Please describe the scope of their involvement in greater detail.

BotsCrew basically built the whole Chatbot. They did all the programming, the design, and the landing page integration. They linked our Chatbot to Facebook Messenger, and it will be linked to our website as well. We provided the content, but they helped us with the presentation of the content and also the whole user experience. One part of the Chatbot is called Express Entry. It’s the immigration system in Canada. It’s a point system and the Chatbot calculates the points automatically with the answers. Version one is completed, but we’re still going to work with them for Version two, which hopefully will be out around September.

How did you come to work with BotsCrew?

We put an ad out to recruit a firm and BotsCrew proposed us a solution, they were the most professional by far. They pointed out some of our competitors in the United States that did something similar. They told us how we could do it better than our competitors and they were the only ones to do that. They proposed general ideas to help us. So they created value at the very first communication with us. It was very different from all the others and also our Skype conversation was very good. I spoke with Nazar. 

Could you provide a sense of the size of this initiative in financial terms?

Around $7,000-$10,000.

What is the status of this engagement?

We started working with them around mid-February 2017 and have been working together since. 

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

We believe we’re the first law firm in Canada to build artificial intelligence aimed to navigate to the clients. There were some issues, but the issues we had were because of Facebook Messenger, it’s not because of their programming. There were some user experience issues at the beginning and people weren’t sure what to do. The Chatbot was kind of slow in the last few days, but I believe the issue has been resolved now. The comments are pretty good. We’re going to improve it constantly. We’re proud of the first product.

How did BotsCrew perform from a project management standpoint?

They were very responsive. We communicated via Skype and email and also Google Docs. I worked with four people at BotsCrew. One was Vova [Project Manager, BotsCrew]. The tech guy is Misha and there was someone for the landing page, Andrew, I think. Nazar is the boss, I spoke with him at the beginning and at the end. We would go on Skype and they were online and would respond within a few seconds with all our issues.

What distinguishes BotsCrew from other providers?

They’re very young, responsive, dynamic, and creative. Their price is reasonable. It’s really the kind of team with which we wanted to work. 

Is there anything BotsCrew could have improved or done differently?

There was some misunderstanding at the beginning as to the extent of the project. I think they thought it would be much more simple than it was. Perhaps we didn’t explain it very well or maybe they wanted to go too fast. I think they got very motivated by the project but didn’t understand all the details of the project. To be fair, we also changed the details on our side also within a few weeks. I think just making sure at the beginning they know the extent of the work is one thing to improve.

Do you have any recommendations for others considering working with BotsCrew?

I would recommend them to anyone, but I don’t want to recommend them too much because I don’t want my competitors to go see them. I would say to make sure at the beginning they know all the details of the work you’re involving them with.

5.0
Overall Score They were a very professional, dynamic, creative team. I would recommend them to anyone.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They were very responsive and met all the deadlines.
  • 5.0 Cost
    Value / within estimates
    It was a very reasonable price for what we had.
  • 5.0 Quality
    Service & deliverables
    They were very responsive and very professional.
  • 5.0 NPS
    Willing to refer
    To a colleague, not a competitor.

Messenger Bot for Cloud Solutions Consultancy

"I appreciate that BotsCrew delivers an excellent product at an affordable price."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Jan. - Dec. 2018
Project summary: 

BotsCrew built a Facebook messenger bot for a cloud solution consultancy. The team created the bot to streamline customer reach and information services.

The Reviewer
 
1-10 Employees
 
Nairobi, Kenya
Paul Ngunu
Cloud Solution Architect, Coresys Solution Limited
 
Verified
The Review
Feedback summary: 

BotsCrew’s work has benefited the company significantly. All parties involved are pleased with the service. Their excellent project management style supplemented their remarkable delivery. Customers can expect a team that offers skilled expertise at a reasonable cost.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m a cloud solutions specialist at a cloud solution consulting company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BotsCrew?

Our company engaged BotsCrew to build a bot for our business.

What were your goals for this project?

We wanted BotsCrew to create an application that would provide services through Facebook messenger.

SOLUTION

How did you select this vendor?

BotsCrew is well-received and recommended online.


Describe the project and the services they provided in detail.

Their team created a bot that uses Facebook messenger that helps our customers with various services.

What was the team composition?

We worked with a small team of three.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We are now able to help clients reach their customers easily and assist them at an affordable cost.

How was project management arranged and how effective was it?

The workflow between BotsCrew and our in-house team progressed smoothly. Their project management was impressive.

What did you find most impressive about this company?

I appreciate that BotsCrew delivers an excellent product at an affordable price.

Are there any areas for improvement?

There are none that I can think of.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Button Chatbot for Digital Marketing Agency

"They did not complete the tasks outlined in the contract. I will look elsewhere to have this project completed."

Quality: 
0.5
Schedule: 
0.5
Cost: 
0.5
Willing to refer: 
0.5
The Project
 
Less than $10,000
 
2018 - 2018
Project summary: 

BotsCrew served as the third-party developer of a button chatbot. The scope requirements included a quick turnaround. 

The Reviewer
 
11-50 Employees
 
Hong Kong
Peter Lau
Project Manager, Artro Digital
 
Not verified
The Review
Feedback summary: 

The team did not complete the project per the initial agreement. They mismanaged scheduling estimates, which delayed development. Several miscommunications and unresponsive service created a disappointing experience. The partnership ended before final delivery was possible. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am a project manager at a digital marketing agency.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BotsCrew?

We contracted with them to build a chatbot for one of our clients.

What were your goals for this project?

They needed to complete a high-quality bot on an admittedly rushed timeline.

SOLUTION

How did you select this vendor?

We found them through an IT staffing and consulting firm.

Can you go into detail about the services they provided and the scope of the project?

We drafted a contract for them to develop a button bot as the third-party vendor. They worked on the initial stages of development, but the engagement ended prematurely.

What was the team composition?

We worked directly with the CEO.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The project schedule was off course. They did not complete the tasks outlined in the contract. I will look elsewhere to have this project completed.

How was project management arranged and how effective was it?

They were unresponsive and underestimated the time required to complete the project. We had a disappointing experience, which included several miscommunications.

What did you find most impressive about this company?

They spoke English well.

Are there any areas where they can improve?

The capability of the entire team needs improving.

0.5
Overall Score The experience was disappointing.
  • 0.5 Scheduling
    ON TIME / DEADLINES
    The work was delayed.
  • 0.5 Cost
    Value / within estimates
    I am willing to pay more for better service.
  • 0.5 Quality
    Service & deliverables
    They did not finish the work.
  • 0.5 NPS
    Willing to refer
    I wouldn't recommend them, but future clients should request realistic schedules up front.