Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
Not only did Boston Technology Corporation meet all of our deadlines and transition challenges with no issues whatsoever, but we ultimately ended up with a better product because of their participation.
What we were watching for after the product launch was its impact on our usage. We had existing customers and end users on the old platform, and needed to find out how the new one would perform. In the first year, our usage increased by 30–40%, which was much more than what we hoped for. It spoke volumes for the usability of the site, its ease of access, and ability to keep people connected.
How did Boston Technology Corporation perform from a project management standpoint?
The deadline was of critical importance. We couldn't even have a one-week window without user access to the content. All along the project, there were specific touch points listed by Boston Technology Corporation. They made sure that there were no hiccups along the road. We did have some unplanned modifications along the way, but Boston Technology Corporation took all of them in stride and still delivered on time.
The beginning of our project involved a lot of careful planning. We had several meetings for determining what the site would look like conceptually, and what users would experience as they were logging in, searching for content, and so on. The care that Boston Technology Corporation took during initial conversations for mapping out what our product would be, did two things: it made us think about areas we hadn't planned for and ironed out bumps in the road, which we never had to deal with. There was never an instance of finding an issue halfway through and wasting work.
We've used a communication portal which allowed all of our team members to see comments from Boston Technology Corporation. This kept the work organized and provided a seamless channel between their project manager and the rest of the team. This was especially important to have when working with a team located hours away.
What did you find most impressive about Boston Technology Corporation?
I appreciated Boston Technology Corporation's capacity to assign extra people on a job. We've worked with a project manager for the most part, who answered our questions and acted as a point of contact, but Boston Technology Corporation had a big team which ensured that we could get the job done in time. We would never have been able to do the same work in six months had we used a smaller group.
Boston Technology Corporation also provided good direction in terms of how certain specific details needed to look like, in terms of new browsers, mobile access, and making sure that what we were doing would work in all user environments.
Are there any areas Boston Technology Corporation could improve?
Most of the changes which we requested throughout the process came from our team's vision. This can be hard to plan for in terms of technology, but Boston Technology Corporation never gave us grief in these situations.
Communication was one of our early concerns. We didn't know if we would be able to reach people, or what would happen if we needed to give some directions late at night. Boston Technology Corporation did an excellent job of addressing this.