Could you share any statistics or metrics from this engagement?
Since the first version was launched in the App Store, we've seen nothing but positive reviews. It's been excellent. Since the second version was released on March 8, we've had almost 2,000 downloads [in approximately two months], which we're also very excited about. The feedback from customers and users has been overall positive. We built an app that has a very smooth navigation, clean interface, and well-functioning technology. Blue Label did an excellent job.
How did Blue Label Labs perform from a project management standpoint?
Blue Label performed very well. If we wanted to add more features to the app, we would have a general phone call with either our project manager or one of the two co-founders, Jordan [Gurrieri] or Bobby [Gill]. They were very clear with us throughout the whole process. They provided a timetable and pricing for every project, which is very important for the client.
The testing cycle was very easy as well. We were able to go back and forth with questions and suggestions for our project manager on a daily basis. At the end of the process, Blue Label would make sure that we were satisfied with the outcome and everything was buttoned up, and then we would get a bill that we could pay through PayPal. It was all a very smooth process.
What distinguishes Blue Label Labs from other providers?
Blue Label gave us the freedom to be creative while also offering their input, which was a perfect mix for us. We were able to get their professional experience and opinion while also incorporating our ideas. Another thing they are excellent at is keeping you updated throughout the process. It's important for customer satisfaction to be reassured that things are working and moving along smoothly.
Their technical expertise is also something that really sets them apart. There was never a time that they couldn't do something that we suggested. We love being creative, so it was great for us that Blue Label was able to make anything possible. They told us that the sky is the limit, and they proved it. It was unbelievable working with them, and we are going to continue the relationship through the life of our app and any apps going forward.
Is there anything Blue Label Labs could have improved or done differently?
We haven't had any complaints through this entire process. There is nothing negative to say from our end. It was very smooth the entire way.