your software, your way.

We are 40 delivery experts who specialise in bespoke Software, DevOps and helping IT teams across the UK go faster.

What makes us different? We're not your normal consultants: as well as developing bespoke software we can also help train and mentor your team at the same time, removing any reliance on us going forward.

If you are looking at improving how your teams deliver software, require some additional resource to help you remove bottlenecks, or have a project in mind that your team don’t have the time or skills to deliver, either now or in the future, we should speak!

In short, we specialise in getting innovative projects to market quickly - last year we delivered 36/36 projects on time and within budget. We can help you do the same.

 
$50,000+
 
$100 - $149 / hr
 
10 - 49
 Founded
1999
Show all +
Leamington Spa, United Kingdom
headquarters
  • 32 Clarendon Street
    Leamington Spa CV32 4PG
    United Kingdom

Portfolio

Key clients: 

“We’re a curious bunch. It’s this curiosity we apply to any business problem to make life easier for our clients. We work collaboratively to create not just the best software, but the right software. Think of it as a truly bespoke offering, supported by a down-to-earth team of experts (who happen to love what they do). It’s the reason market leaders like Legal & General, Thomas Cook and Jaguar Land Rover enjoy working with us"

Black Pepper Works with Bravissimo to Deliver its Next Generation Website Image

Black Pepper Works with Bravissimo to Deliver its Next Generation Website

"The Black Pepper team are conscientious, professional and clearly know technology. They are not just code monkeys, they are true technologists. Teaching our internal team how to use an agile test based software development approach added real value to us internally. We have already begun planning our next project with Black Pepper and would happily recommend them to other high street retailers."
Mike Tremellen, Director,

Bravissimo

Read the case study here: https://www.blackpepper.co.uk/projects/bravissimo

UX: What is it and why does it matter? Image

UX: What is it and why does it matter?

The term "UX" or User Experience is a commonly misunderstood and misused phrase. It also gets confused with "UI" or User Interface, and although the two are related, there are very distinct differences.

For simplicity, UX encompasses how a user interacts with your website or application, and UI is how it looks, feels and behaves. The user interface is just part of the overall user experience.

But it's not that

Black Pepper Software Innovative Environment

Black Pepper Software collaborate with you to create not just the best software, but the right software. With Black Pepper Software it’s your software, your way.

Reviews

Sort by

Microsite Web App Dev for European Energy Company

“They have a good process and provide great creative input.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
 
Aug. 2019 - Ongoing
Project summary: 

Black Pepper Software Ltd. is designing and developing a microsite web app for iOS mobile devices and tablets. They’ve completed two out of three phases.

The Reviewer
 
10,001+ Employees
 
London, England
Head of Investor Relations, European Energy Company
 
Verified
The Review
Feedback summary: 

Black Pepper Software Ltd. has fostered a positive customer experience by delivering impressive outputs, offering competitive pricing, and adjusting their workflow to that of internal stakeholders. Responsive and timely, they provide frequent updates and remain receptive to feedback.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the head of investor relations for a large European energy company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Black Pepper Software Ltd.?

More recently, we’ve been focused on how we engage with different stakeholders and investors and how we can explain the complexities of achieving decarbonization targets in the UK. We hoped to create an engaging UX-led app to engage these parties and help them to understand, through a simple format, the challenges involved in decarbonizing energy systems and removing oil and gas out of the possible fuels from the production of electricity. We wanted to do so through an engaging app in which users could set their electricity mix and see what the outputs would be in different scenarios.

SOLUTION

What was the scope of their involvement?

Black Pepper Software Ltd. developed a microsite web app that works on iOS phones and tablets. It’s more of a mini-website than an app. Their team did both the design and development. Phase one and two are now complete, and we haven’t yet started on phase three.

What is the team composition?

There’s a project manager, an account manager, a UX designer, and a couple of developers.

How did you come to work with Black Pepper Software Ltd.?

We looked at different companies, and Black Pepper Software Ltd. had the best pitch. We hired them because of their reputation for being a very UX-focused design agency. They had worked with clients similar to us, and they best understood our design briefs. The things that swayed me were that they agreed to the timeframes that we set, they were flexible, and they had competitive prices. They were also willing to adjust their workflow to our budget and working style.

What is the status of this engagement?

We started working together in August 2019, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I’ve had a really good experience working with Black Pepper Software Ltd. They have impressive outputs. Overall, my feedback is very positive.

How did Black Pepper Software Ltd. perform from a project management standpoint?

We’ve had two different people responsible for project management. The first person was not as good as the second, but they were okay. The second person has been excellent and provides an above-average experience overall. They would like to use project management tools with us, but our company systems are outdated. 

They have been very flexible and helpful in adjusting their standard ways of working around our processes. They’re understanding when it takes time for me to get contracts signed or approved. Their processes are very good. They keep us updated. The times it worked less well was when they were working part-time, or there were a few pieces to pick up toward the end of a phase. That was less effective, but when I gave them feedback, they reengaged the team and got the work done. The team responds very well to constructive feedback.

What did you find most impressive about them?

They’re willing to be flexible to work within the parameters I set. They have a good process and provide great creative input. They’re a nice, friendly team. 

Are there any areas they could improve?

I was a little disappointed toward the end of the project when they moved onto some bigger projects. We were a small chunk of their workload, and things were getting missed and dropped; it wasn’t a smooth process anymore. Once I shared that, they went back to having weekly calls to make sure those things were being picked up. We did much better with our second project manager.

Do you have any advice for potential customers?

You get out what you put in. Have daily standup calls and make sure you have the right people able to sign off on the right processes. Delays on our end caused some of the problems we had. Make sure you’re able to provide all of the information that they need so you’re not delaying development. Also, ensure that they properly complete and finish all of the tasks and fully tie the knot.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I would definitely recommend them.

Mobile Dev Support for Software Company

"With the help of Black Pepper Software Ltd., we’ve managed to build a continuously-deployable application."

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Apr. - Sept. 2019
Project summary: 

Assisting with various applications, Black Pepper Software Ltd. provided technical consulting services. The team helped with the development of a React mobile app and an iPad app.

The Reviewer
 
51-200 Employees
 
Coventry, United Kingdom
Deepak Kumar
Development Manager, i-nexus
 
Verified
The Review
Feedback summary: 

The team at Black Pepper Software Ltd. delivered their skilled expertise, which led to a successful launch of the applications. Their professional approach complemented their seamless workflow. Customers can expect a talented and hardworking team.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m a development manager for i-nexus. We provide a strategy execution software that’s used by strategy practitioners in the market.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Black Pepper Software Ltd.?

We previously had a complicated application. While the practitioners know the methodology, it’s harder for the daily end user. We wanted a more straightforward solution for the regular users that log in periodically. We also wanted it to be used on their phones. The past 10–12 years, it was a web-based desktop app, so we were moving on. Since we had no experience with building a mobile application, we decided to use Black Pepper Software Ltd.

SOLUTION

What was the scope of their involvement?

At the start, Black Pepper Software Ltd. acted as consultants. They helped us look at the pros and cons of a mobile application. We also wanted to look into the best practices and estimations to ensure we were in the right direction and that we would go the market at the right time.

i-nexus is based on Java, and the mobile app we were trying to build would be in React. The team at Black Pepper Software Ltd. trained our team in React. We needed someone with the right experience that would teach our team the best practices.

Because we had a UX designer make all of the designs and mockups, their team wasn’t involved in the design process. After their team got us up to speed, our developers began building the first React application.

For the second project, we wanted to build another application for C-level executives. The app, called Advisor, would allow users to look at graphs and charts, and let them see how well their companies were doing in terms of meeting objectives and goals. Because we’d already used Black Pepper Software Ltd.’s expertise for the first app, they came aboard to assist with this iPad-based application.

With Advisor, the biggest challenge was the timeline. We had three months to build and release it to the market for initial feedback.

What is the team composition?

For the Advisor app, we had two consultants come in. One was experienced in React, and the other has experience with all aspects of backend development. They’re knowledgeable in the building of the pipeline, structuring unit tests, and identifying the best practices.

How did you come to work with Black Pepper Software Ltd.?

About four or five months ago, I picked up the role as development manager. Black Pepper Software Ltd. was chosen by my predecessor and the executive VP for product. I believe it was through recommendation. They also knew someone from their team and had experience with them.

What is the status of this engagement?

Development on the first application started in April or May 2019. For the second application, we began in June and finished at the end of September.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Black Pepper Software Ltd. brought everyone up to speed with React very quickly. It would’ve taken us 2–3 months, but their team managed to take two weeks. We saved a lot of time by tapping into Black Pepper Software Ltd.’s expertise.

We managed to release both products on time. We had strict deadlines for both applications and having Black Pepper Software Ltd. prioritize the right technologies helped us. Their team identified future problems and how we could resolve them without having too many technical risks and debt.

With the help of Black Pepper Software Ltd., we’ve managed to build a continuously-deployable application. This means we can create a feature today and release it with the click of a button. In terms of the release cycle, it’s different than what we’re used to. For i-nexus, the release cycle is six weeks, but we now have the capability of releasing it as we have a new feature.

The two people that came in had different expertise, but both helped us get everything up to speed and build the right foundation. Both served as advisors for the deployable applications.

How did Black Pepper Software Ltd. perform from a project management standpoint?

I was the project lead, and we worked in an agile methodology. We had product owners with a clear background of stories that we maintained in Jira.

What did you find most impressive about them?

I thought it was amazing that we could go back to Black Pepper Software Ltd. and find someone with expertise in a specific area. We would’ve struggled with finding experts, but they seemed to have highly-talent consultants for various areas, which has been useful.

For one week in November, we used them for “shared authentication,” which involves having a single login for multiple apps. Since this was new to us, we needed someone with experience in that. Anything we ask for, Black Pepper Software Ltd. has the right person for the job.

Are there any areas they could improve?

No, they were professional and always on time. They gave me updates on what they did, and if they saw something wasn’t right, or it could cause a problem in the future, they’d raise the flag straight away. I appreciated that approach. Black Pepper Software Ltd.’s team was professional, letting us know how a short-term win would impact us in the long run.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    They were top-class.
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Development Support for Video Surveillance Equipment Company

"Their team brought a broader experience into the business from an IT perspective."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Sept. 2019 - Ongoing
Project summary: 

Black Pepper Software Ltd. provides development and UX resources to a video wall company. The team assists on a variety of projects within the company, supplementing the inhouse resources.

The Reviewer
 
51-200 Employees
 
United Kingdom
Development Manager, Video Equipment Company
 
Verified
The Review
Feedback summary: 

The team at Black Pepper Software Ltd. has expanded the skillset internally. They provide high-quality services that set the client apart in the marketplace. Their skilled expertise complemented their efficient workflow. Expect a personable team that delivers work quickly.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the software application development manager at a company that provides display products that drive large video walls at extremely high resolution and quality.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Black Pepper Software Ltd.?

The team at Black Pepper Software Ltd. provides development support for our business.

SOLUTION

What was the scope of their involvement?

Their team supports us in any avenues we need help with. We hired them to move faster on immediate project needs and bring in skills we don’t have in-house.

What is the team composition?

We work with two software developers and one UX specialist. There is also a dedicated project manager.

How did you come to work with Black Pepper Software Ltd.?

I had worked with their team at a previous business and knew that their skills could be used in this role.

How much have you invested with them?

We’ve invested between £150,000– £160,000 (approximately $193,000–$205,000 USD).

What is the status of this engagement?

We started engaging with them in September 2019. The first group started working in October.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’ve massively moved our business along in terms of UX because we didn’t have that skill inhouse. The UX specialist has been here for only three or four weeks now but has already achieved more than what we’ve achieved in a year. He’s hit the ground running, accelerating the workflow.

The developers have also helped to move the projects along. They know precisely what they’re building, what it needs to look like, and how it needs to feel. Their team brought a broader experience into the business from an IT perspective. They’ve used tools available out in the marketplace and brought them into our business. The team at Black Pepper Software Ltd. has definitely moved us along in terms of the architecture we’re now using.

How did Black Pepper Software Ltd. perform from a project management standpoint?

The project manager makes sure the right people are in the right place at the right time through the project delivery plan. Everything remains on track. We’re getting the value out of what we wanted and expected.

Because we have internal development teams, we’ve blended them onto our team and process here. We work in Scrum. The UX specialist works across different groups and products but is managed separately by me. They work on what I believe is the next priority, but that ends up getting feed into the scrum process.

What did you find most impressive about them?

Their team wants to learn about their clients and goals. There is no hidden agenda with them. They’re excellent at listening to what a business is trying to achieve. If they feel like they haven’t done enough, they insist on not charging for that work.

The process is incredibly switched on. They’ll help get businesses moving in the right direction, becoming part of the team quickly. They’re a knowledgeable group that’s nice to work with.

Are there any areas they could improve?

Not really. I’d struggle to find something.

Do you have any advice for potential customers?

Tell their team everything that you know. The more you tell them, the better the resource they can be to solve your problems. Relay what they need to know in the long term about what everything means and how it fits together. Give them the right context to help you out. Things start happening quicker that way.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Framework Dev for Trade Show Company

"Having now worked with Black Pepper Software Ltd. on numerous projects, we love the way they work."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Mar. 2019 - Ongoing
Project summary: 

They developed an app for iOS, Android, and Windows kiosks. They designed the UX, integrated a custom framework and archiving solution, and added a CMS. The app is used by global pharmaceutical companies.

The Reviewer
 
1-10 Employees
 
UK
Senior Project Manager, Trade Show Company
 
Verified
The Review
Feedback summary: 

They satisfy requirements by executing time-saving solutions, such as a CMS that enables live changes and a system that automates medical archiving. They communicate well, provide regular updates, and outpace time estimates, delivering ultimate value to the end client. They adhere to the budget.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the senior project manager at a UK-based company that builds technical infrastructures for exhibitions and tradeshows all over the world.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Black Pepper Software Ltd.?

We tasked Black Pepper Software Ltd. with creating an app for an international pharmaceutical company for use globally at multiple trade shows across the world.

The proposed app was to display current running clinical trials used by medical representatives to aid them in communicating medical trial status for various oncological conditions to suitable prescribers.

One of the biggest challenges with a global app of this nature is the differing regulations around the world, meaning the content and wording may be invalid in other regions. 

We needed iOS, Android, and Windows kiosk versions of the apps that all shared the exact same dataset. We also required offline data caching functionality so that the app would continue to work when used in places without internet connection

SOLUTION

What was the scope of their involvement?

Our team ascertained our clients’ goals and relayed these to Black Pepper Software Ltd. They initiated a strategy to survey the intended users of the app to determine the information that should be included, its importance, and intended use.

Black Pepper Software Ltd. designed the UX and a custom framework to allow the Windows exhibition app and the internal iOS to be enterally in sync. This also collected real-time data from official sources of the status and location of any trial and place them on a world map.

What is the team composition?

We have several account mangers looking after our clients’ needs and translating them into feasible requests. We had our in-house developer assuming the role of 'project owner.'

How did you come to work with Black Pepper Software Ltd.?

They were recommended to us by colleagues in the industry.

How much have you invested in them?

We’ve spent over £100,000 (approximately $128,000 USD) with them so far on numerous apps, and there are many future projects in the pipeline. 

What is the status of this engagement?

We began working with them in March 2019. The engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

On the second update of the aforementioned app, we asked Black Pepper Software Ltd. to add in a content management system that allowed us to make changes live. This has been successfully used on several occasions, allowing live updating of the app. It is incredibly important to achieve this rapidly due to the everchanging regulations, as one incorrect statement could render the app ‘illegal’ and unusable.

They also have built a streamlined solution to allow screenshots of the app to be generated (which is a requirement for medical archiving). This creates a 550+ page PDF file and has saved the team vast amounts of time.

How did Black Pepper Software Ltd. perform from a project management standpoint?

They're superb! The team use Slack to communicate, and we are kept up to date daily with a short ‘stand up’ meeting. They also use other project management tools, which we were invited to use but have never had the need.

What did you find most impressive about them?

Their estimation of project timing has been exceptional. So far, we've been ahead of schedule on every project, we've been able to use gained time to further enhance the final product beyond that of what we had promised our client.

Are there any areas they could improve?

Having now worked with Black Pepper Software Ltd. on numerous projects, we love the way they work. Everything has always been done as expected, and no budget has overrun. We can learn from them!

5.0
Overall Score I know for a fact they are going to deliver, even on tight deadlines.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I would definitely recommend them.

Membership Renewal Platform for Gymnastics Nonprofit

“They helped us translate the complexity of the project into something that works for our users.”

Quality: 
4.5
Schedule: 
4.0
Cost: 
3.5
Willing to refer: 
5.0
The Project
 
Confidential
 
May - Sept. 2018
Project summary: 

Working alongside an in-house team, Black Pepper Software Ltd. built a new membership platform. They managed design/development and trained the in-house developers to use new tools and methodologies.

The Reviewer
 
201-500 Employees
 
United Kingdom
Head of IT, Nonprofit
 
Verified
The Review
Feedback summary: 

The platform is live and functions as expected. Black Pepper Software Ltd. went above and beyond to meet all needs, while their superb project management skills helped the in-house team improve the internal processes. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the head of IT operations at a non-profit organization. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Black Pepper Software Ltd.?

We currently have over 400,000 members. We needed to renew our membership platform and make it scalable, so that it could cope with high volumes of traffic. We were looking for a vendor to help us. 

SOLUTION

What was the scope of their involvement?

Black Pepper Software Ltd. worked collaboratively with our in-house developers to renew our membership platform. They managed both design and development. The platform uses a new technology that Black Pepper Software Ltd. helped us get comfortable with. They used tester-driven development, which worked out very well. 

What is the team composition? 

We worked with a project manager, a frontend developer, a backend developer, and a UX designer.

How did you come to work with Black Pepper Software Ltd.?

We found them through a Google search. We wanted to work with a local company that would become a partner to us, and Black Pepper Software Ltd. is only two hours away from us.

What is the status of this engagement? 

We worked with them between May–September 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The system went live in the timeframe that we needed, and now our members can renew their membership through their own portal. Membership is a massive part of our business, so it was a high-stakes project. Another big impact that Black Pepper Software Ltd. made on our business was helping us embed new tools and methodologies into our IT department. We now continue to use many of the tools that they've set up for us.

How did Black Pepper Software Ltd. perform from a project management standpoint? 

They use agile methodology, and it was useful for us to embed their practices into our business. We mostly used Jira and Slack for day-to-day communication. In addition, they sent us regular reports with all the updates. 

What did you find most impressive about them?

They're very rigorous and can handle difficult projects. They helped us translate the complexity of the project into something that works for our users. 

Are there any areas they could improve?

I can't think of anything. We were happy with both design and development.

Do you have any advice for potential customers?

Stay engaged and make sure you understand the agile methodology–it took us 12 months to get our heads around that.

5.0
Overall Score They successfully delivered a very complex project.
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 3.5 Cost
    Value / within estimates
    There is still room for improvement.
  • 4.5 Quality
    Service & deliverables
    They did what they said they would.
  • 5.0 NPS
    Willing to refer

App MVP for Nonprofit Solutions Provider

'Although this was a very simple, minimal-functionality application, their professionalism was clear." 

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Jan. - May 2019
Project summary: 

Black Pepper Software Ltd. developed a MVP web application of a nonprofit management software solution. The goal was to have a viable product to perform market tests with.

The Reviewer
 
1-10 Employees
 
Birmingham, United Kingdom
Director, Nonprofit Solutions Provider
 
Verified
The Review
Feedback summary: 

Test users have reacted positively to the product, generating internal confidence for the product’s value proposition. Black Pepper Software Ltd. was proactive in suggesting product optimizations and professional throughout the engagement.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I'm the director of a nonprofit solutions provider. I approached Black Pepper software with an idea for a new business concept involving a bespoke web application. I had a commercial view on what the project might achieve but was not a software engineer, so I required a technical partner to appraise the opportunity, provide feedback, and produce an R&D prototype to test in the market. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Black Pepper Software Ltd. ?

To discuss and work up a simple prototype for my business idea to test on initial clients and see if there was a market demand. 

What were your goals for this project?

To build a workable MVP to test on a few initial customers and see if they thought it worthy of further development

 

SOLUTION

How did you select this vendor?

Black Pepper Software was recommended to me by an institutional funder that they had previously worked for, having helped develop an enterprise-ready solution

Describe the project and the services they provided in detail.

We discussed initial project concepts, simple workflows, and how to create a simple prototype. Black Pepper then offered to help me create the prototype to test with initial market clients and see if worthy of further development.

What was the team composition?

The team composition was led by one of the DIrectors of Black Pepper Software. We were also helped by a project manager. The relevant members of the team depended on the part of the MVP we were working on (design, application flow, and database).

 

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

A basic MVP was produced and is currently being tested with a number of potential clients. Initial feedback is good and leads me to believe that there will be an option to turn this R&D project into something more substantial, largely based on the excellent product produced by the team.

How was project management arranged and how effective was it?

The project management was simple, clear, and non-complicated. This was particularly helpful given the early stage,

What did you find most impressive about this company?

Their teamwork was impressive, and they were keen to find every opportunity to improve the MVP. Although this was a very simple, minimal-functionality application, their professionalism was clear.

 

 

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    They were good to work with, clear with deadlines, and worked around other projects well.
  • 5.0 Cost
    Value / within estimates
    This was a pure R&D project on both sides, so minimal cost to all.
  • 5.0 Quality
    Service & deliverables
    Black Pepper created a simple, strong design for my prototype, enabling me to quickly test for early market demand.
  • 5.0 NPS
    Willing to refer
    I have already recommended a contact to consider talking to Black Pepper for a commercial project.

Custom Software Dev for Trade Finance Platform

"They have been invaluable to the growth of our engineering team."

Quality: 
5.0
Schedule: 
5.0
Cost: 
3.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Aug. 2018 - Ongoing
Project summary: 

Black Pepper Software Ltd. provides staff augmentation services to a financial services firm. Their developers are supporting an in-house team in building a bespoke transaction platform. 

The Reviewer
 
51-200 Employees
 
London, United Kingdom
Engineering Lead, Trade Finance Network
 
Verified
The Review
Feedback summary: 

With the successful launch of a pilot product, Black Pepper Software Ltd.’s contributions have resulted in improved customer engagement and process scalability. The team wholly integrates with internal operations, demonstrating a vested interest in collective growth and achievement.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am an engineering lead for a trade finance network.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Black Pepper Software Ltd.?

I onboarded Black Pepper to help us with software development. 

What were your goals for this project?

The goal was to create a solution that would facilitate quick, cheap, and reliable finance transactions across a distributed architecture.

SOLUTION

How did you select this vendor?

Another colleague recommended them. 

Describe the project and the services they provided in detail.

Black Pepper produced good quality software that has improved the scalability of our development process. 

What was the team composition?

The team consisted of a strong technical lead and three expert developers for C# and Angular.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The pilot Black Pepper helped us launch has convinced our customer of the value of our solution. This would not have been possible without Black Pepper’s dedication to quality. 

How was project management arranged and how effective was it?

Black Pepper accurately estimates how much work they can fit into a deadline. There is no need to “supervise” them; we trust them and our communication via Slack and GitHub is more than sufficient. 

What did you find most impressive about this company?

Rather than focusing solely on delivering software, they are committed to honesty and to making their current organization function better. They have been invaluable to the growth of our engineering team.

Are there any areas for improvement?

Not particularly. They could be a little more tactful when offering constructive criticism during stressful times.

5.0
Overall Score Trust, quality, and candor best describe this team. They have delivered great software and I am privileged to call them my colleagues.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They delivered everything on time.
  • 3.0 Cost
    Value / within estimates
    This is a 3 only because I am not privy to their invoices.
  • 5.0 Quality
    Service & deliverables
    The code and UX are high quality.
  • 5.0 NPS
    Willing to refer
    I completely trust Black Pepper Software. I know they have my organization's best interest at heart.

Technology Development for Financial Service Firm

"They were really good partners who weren’t arrogant. Our team loved working with them."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
May 2017 - 2018
Project summary: 

Black Pepper Software Ltd. provided development, working on a portfolio management system using Angular and Bootstrap. They worked alongside in-house developers to ensure the required knowledge was passed on.

The Reviewer
 
1,001-5,000 Employees
 
London, United Kingdom
IT Manager, Financial Service Firm
 
Verified
The Review
Feedback summary: 

The finished system developed by the team is excellent, generating praise and excellent feedback from fund managers and clients, as well as high-level engagement from its users. They were professional and dedicated throughout the project, offering honest feedback and reliable services.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the IT Manager for a financial service firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Black Pepper Software Ltd.?

We needed someone to develop our portfolio management system using web technologies that we hadn’t used before.

SOLUTION

What was the scope of their involvement?

They helped us decide which technologies to work with and then provided development services using Angular, Bootstrap, etc. They did a lot of paired programming so that they could leave the project and transferred that knowledge to our team. Our team picked up new skills in coding, testing and development, and working in an agile way thanks to their help.

 What is the team composition?

There was a project manager as well as a part-time architecture guru who oversaw practical things around adhering to the company’s security methodologies and resolving things around the new technologies and infrastructure. The rest of the team were developers.

How did you come to work with Black Pepper Software Ltd.?

My husband had worked with the founders before.

How much have you invested with them?

We spent £1.5 million (approximately $1.85 million USD).

What is the status of this engagement?

We worked together between May 2017–2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The engagement we got from our users was off the scale. Fund managers don’t tend to be that interested in technology, but we got really good engagement with that project. The solution is robust and looks great. It was all branded, which we’ve never had before, and it’s a great selling tool for clients as well.

How did Black Pepper Software Ltd. perform from a project management standpoint?

Project management was very good, using Jira; they kept everyone honest. Their retrospectives were really even-handed, and they put a lot of thought into their retrospectives to continually improve.   

What did you find most impressive about them?

They want companies to be self-sufficient and are keen to help; they aren’t in it for the money.

Are there any areas they could improve?

They were really good partners who weren’t arrogant. Our team loved working with them.

Do you have any advice for potential customers?

Be open and honest with them. Treat them as a partnership.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
    You can probably get cheaper offshore services.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Website Design & Development for Ticketing Platform

"They have delivered on every promise and to a standard that we have been really impressed with."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Dec. 2018 - Ongoing
Project summary: 

Black Pepper Software Ltd. designed and developed the frontend elements of a website for a theme park ticketing platform. Using an agile approach, they built the entire user journey from scratch.

The Reviewer
 
11-50 Employees
 
United Kingdom
Paul Stobbs
CEO, Attraction World
 
Verified
The Review
Feedback summary: 

A launch date is pending, but Black Pepper Software Ltd. has successfully met all requirements to this point. Led by an engaged project manager, the team is communicative and accessible. Their collective talent is on display at all times, and they always find practical solutions to customer needs.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the CEO of Attraction World. We are the UK’s leading seller of theme park tickets.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Black Pepper Software Ltd.?

Our business is primarily conducted online, and our existing websites are 12 years old. We have suffered from our sites experiencing slow loading times and not being mobile-friendly. To compete in the modern environment, we needed a technology partner to relaunch our website.

SOLUTION

What was the scope of their involvement?

They had full responsibility to develop our website. We wanted to use an agile approach to the development, so we started from scratch, choosing not to incorporate our current sites into the new version.

We have a piece of software that powers all of our backend systems, including pricing, availability of tickets, and invoicing. We asked Black Pepper Software Ltd. to take care of the frontend experience. We have relied on them to design and develop the basket checkout journey, among other frontend elements. The website is largely developed in JavaScript using the React framework.

What is the team composition?

We had a team of five working on the site, including two full-time developers, a part-time project manager, a part-time user experience designer, and a part-time frontend developer.

How did you come to work with Black Pepper Software Ltd.?

We seriously considered developing the website in-house before looking to an outside developer. We prioritized firms that could work with an agile approach. My CTO knew of Black Pepper Software Ltd.’s reputation in our area and suggested we meet with them to understand their process. Because they are local to us and we felt comfortable during our meeting, we thought they would be the ideal partner for us.

How much have you invested in them?

We have invested more than £200,000 (approximately $250,400 USD).

What is the status of this engagement?

We began working with them in December 2018, and the work is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We have a go-live date in a few weeks, so consumers have not been on the site yet.

How did Black Pepper Software Ltd. perform from a project management standpoint?

The project manager at Black Pepper Software Ltd. has been incredibly involved and very invested in the project. He has worked hard to make sure that the resources at the various stages of the design and the development have been available for us. He makes sure that our requests or changes to the site are incorporated. We particularly appreciate the two-week iteration cycle that they use. We use those times to review what they’ve developed and discuss the plans for the upcoming two weeks. We communicate easily through Slack, and we track the workload through Jira.

What did you find most impressive about them?

The quality of their team truly stands out. We have been very impressed with all five members that we work with. They are experienced, talented, and able to understand what we’re looking for. They have gotten to know our business well and are mindful of what our customers look for.

Are there any areas they could improve?

At this point in the project, there is nothing obvious I can think of. The proof will be in the pudding when the website goes live and we start using it. It is looking promising, and we are excited about the site going live.

Do you have any advice for potential customers?

We had a few workshops with the Black Pepper Software Ltd. team upfront where a lot of the Attraction World team explained what we do, what we like about what we currently do, and what we would like to do differently. That upfront investment pays off, and that was Black Pepper’s suggestion. I would recommend taking a similar approach to any other engagement.

5.0
Overall Score They have done everything possible to learn about and help our business.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    The project has been delayed, but that has been largely because of our ERP system.
  • 4.5 Cost
    Value / within estimates
    We may have found a software house that would have been cheaper but unlikely to have delivered to the same standard.
  • 5.0 Quality
    Service & deliverables
    They have delivered on every promise and to a standard that we have been really impressed with.
  • 5.0 NPS
    Willing to refer
    I think their methodologies and quality of delivery have been exceptional.

Web Dev Support for Travel Currency Company

"It was like they were part of the team; it didn’t feel we were working with a supplier."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
July - Nov. 2018
Project summary: 

Black Pepper Software Ltd. developed a website and mobile application, including front- and backend services. They built a notification system to allow customers to set up a rate watch.

The Reviewer
 
11-50 Employees
 
United Kingdom
Sr. Digital Channels Manager, Financial Service Co.
 
Verified
The Review
Feedback summary: 

Black Pepper Software Ltd.’s work brought more customers’ attention and doubled the mobile app’s conversions. They exceeded expectations by delivering stellar UX design and first-class customer service. The down-to-earth team offers helpful, planned, and accommodating collaboration.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the senior digital channels manager of a financial services company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Black Pepper Software Ltd.?

We decided to revamp the website. We needed web development support. It was simple to reach out to Black Pepper Software Ltd. to help us build something new and better.

SOLUTION

What was the scope of their involvement?

Black Pepper Software Ltd. provided website and mobile app development. They managed our service that allows customers to place an order for travel money online and then go and collect it in the store on the date they choose. Customers could either place an order to reserve currency or check the rates. Rates were automatically loaded onto the website daily. The app and the website worked from the same backend. They also built a notification system where customers could set up a rate watch to receive email notifications regularly or when the rate was reaching certain levels, making it convenient for customers who then didn’t have to check the rates daily. 

They provided the front- and backend services. For the website, they used Google Web Toolkit. They provided constant support to maintain the website and the mobile app. We rebuilt the website from scratch except for the transactional funnel.

I told them I wanted the website to be accessible. They coded with that in mind so that navigation on the website was easy for a blind person or someone with a disability.

What is the team composition? 

There was a project manager, a couple of developers, and a senior UX designer who did all the heavy work at the beginning. Then, to keep the costs down, we had a junior designer who had been shadowing the senior designer working for us as well.

How did you come to work with Black Pepper Software Ltd.?

They were hired before I started. They first started working together in 2008.

How much have you invested with them?

We spent approximately $50,000–$100,000.

What is the status of this engagement?

We worked together on this project from July until November 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We knew we’d get a drop in traffic on the website because of the revamping and due to the delay in getting the branding and content. However, in response to building the website, the mobile app conversion doubled even though Black Pepper Software Ltd. didn’t change anything with the mobile app.

How did Black Pepper Software Ltd. perform from a project management standpoint?

They were proactive every step of the way. For example, in the beginning, we didn’t have the branding, but they helped us to find the website design that would work. They have an excellent UX designer. They worked in conjunction with one of our developers. It was like they were part of the team; it didn’t feel we were working with a supplier. The best word to describe them is pragmatic. We used GitHub, Jira, Slack, and sometimes email. They’re always available.

What did you find most impressive about them?

They’re pragmatic and incredibly friendly and easy-going, and I count some of them as friends. They’ve been helpful from the start. They had been running the website for many years, and I was new to the business. They explained a lot to me on how things work from a customer journey standpoint. 

Are there any areas they could improve?

No, they’re easy to work with and flexible.

Do you have any advice for potential customers?

Know what you want and don’t want. Sometimes knowing what you don’t want answers more questions than knowing what you want. Provide boundaries for flexibility.

5.0
Overall Score I was happy working with them. They didn’t try to oversell. They’ve always been honest and upfront about what results we could expect.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    I’d rate them higher if I could.
  • 4.5 Cost
    Value / within estimates
    We had a couple of estimates that went up a bit. It wasn’t drastic, and their rates were fair, but it happened. Otherwise, it’s been impeccable.
  • 5.0 Quality
    Service & deliverables
    They delivered exactly what we asked for and more.
  • 5.0 NPS
    Willing to refer
    I’ll happily refer them.