Bixlabs

What evidence can you share that demonstrates the impact of the engagement?

We don’t have any measurable data yet, because the app has yet to launch. During the project, while I had most of the ideas myself, Bixlabs came up with some valuable suggestions that were helpful in determining the app’s direction.

How did Bixlabs perform from a project management standpoint?

The team was really organized and prepared. I thought they brought good ideas to the table over the phone and through email.

What did you find most impressive about them?

I’m overall very happy and impressed with their work. They ask a lot of great questions and offer insight I wouldn’t have thought of otherwise.

Are there any areas they could improve?

I can’t think of anything right now.

Do you have any advice for potential customers?

I would recommend them to anyone in the same position that I was in—they’ll help you get to your next step.

What evidence can you share that demonstrates the impact of the engagement?

We were able to launch the MVP and attract users. The project manager constantly thought of ways to improve the site, making helpful suggestions.

How did Bixlabs perform from a project management standpoint?

Communication was effortless. We mainly use Slack. Bixlabs understood the urgency. I always receive quick responses from their team. There were a few occasions where they missed deadlines, but that was ultimately a result of not giving them enough time. Bugs appear randomly and need fixing, but that’s a challenge for a lot of development teams.

What did you find most impressive about them?

I appreciate that Bixlabs thinks proactively about my business. Their team has a gift of figuring out alternative suggestions for the project.

Are there any areas they could improve?

There are none that I can think of.

What evidence can you share that demonstrates the impact of the engagement?

We collectively brought response times down from about 12 seconds to under a second, which was a huge UX problem before we addressed it. The apps are extremely stable, and crash reports have gone down to nearly zero. The client and their stakeholders have been very happy with the results of the project.

Also, one of the initial drivers of the client’s redesign was a plan to more deliberately market the specific towing insurance package, and they wanted to make sure the apps could handle spikes in traffic. They’re moving forward with these marketing efforts now.

How did Bixlabs perform from a project management standpoint?

Their approach to project management is one of the major reasons we choose to work with them. We added them to our company Slack due to a number of designer/developer resources we utilize on the platform. Their team collaborated very effectively with ours. We used ActiveColab to track progress and manage their weekly sprints. We also met every Monday to go over priorities for the next week.

They were very understanding and willing to work around my schedule, sometimes with short notice or minimal information, which we very much appreciated. When I wasn’t available, they kept pace and worked independently to keep things on schedule.

What did you find most impressive about them?

Both applications were successfully delivered with almost no bug reports. It was a painless QA process, which is extremely rare in the industry.

Are there any areas they could improve?

Any challenges we faced were minor and fairly standard for projects of this nature. Compared to other vendors, they handled these challenges very well.

What evidence can you share that demonstrates the impact of the engagement?

Overall, they provided great development services. We have had a good ongoing relationship and continue to contract them.

How did Bixlabs perform from a project management standpoint?

They are probably one of the best project management groups that I’ve worked with, specifically Lucrecia Gonzalez [Project Manager, Bixlabs] who we worked with the most. She’s fantastic. We have daily communication and speak almost daily over Slack. It’s very well organized.

What did you find most impressive about them?

Overall, it was the good organization. They’re very professional, and their strongest area is in technical documentation. That provided a lot of continuity since we had worked with different developers.

Are there any areas they could improve?

Not that I can think of.

Do you have any advice for potential customers?

Define your requirements ahead of time, as it will make the project management experience all the better.