What evidence can you share that demonstrates the impact of the engagement?
Bitsclan was able to deliver whatever we asked for and all of our employees are really happy with our CRM. Some parts were more challenging and took more time, but they figured everything out. That was really important, given that we’ve asked for some crazy things on the backend. We did encounter some issues with the CRM, but we just took snapshots, gave those to Bitsclan, and they gave us fixes within two days.
We had weekly meetings with our employees, where we asked them what features they wanted or thought would make their jobs easier. Bitsclan made those into reality, and added them one by one. The search engine inside the CRM is especially incredible. If an employee forgets a customer name, they can simply search for a couple of words related to them, and get results related to specific customers, projects, and so on. Bitsclan’s dedication to our project has been great thus far.
How did Bitsclan perform from a project management standpoint?
Talking to them was easy, and we didn’t need to spend hours explaining our requirements to them. They figured out things like what fields needed to be put into the database, what error handling we needed, and so on.
The process went well, and I can’t think of any issues. If there were, those were our fault, given our lack of design specs. We just gave them a plan, and they made it happen.
What did you find most impressive about them?
The part I liked the most with them was that I could simply give them ideas for new features, and have them get back to me 1–2 days later with a fully developed result that was even better than what I had in mind. They brought the technical thinking I was missing, and they’re creative. They don’t just develop code and deliver exactly what the client requested, which is fantastic.
Are there any areas they could improve?
My main concern is whether Bitsclan can handle many more customers and maintain the same delivery timeframes.
I know that they started growing fast, and the only thing I’m a bit concerned with now is that they’ll start to get really busy. As a startup company, quality for our customers was the main thing we were concerned with, and we did our best to maintain it. Our customer count increased, but we were able to keep quality at the same level as when we started. They’re growing fast, which is good for them.