Innovation & Excellence

Bitsclan is a software development company that develops advanced solutions for the Web Applications, Healthcare CRM, Desktop & Mobile Applications as well. Joining domain learning with offshore cost preferences and asset adaptability, we create industry-characterizing applications, helping customers enhance time-to-market and minimize the critical risks in software development.

 

With an unrivaled ability of exceedingly talented and specialists developers, we give the specialized aptitude, responsibility and industry learning required to convey custom applications on time and on plan.

 
$1,000+
 
$25 - $49 / hr
 
10 - 49
 Founded
2015
Show all +
Lahore, Pakistan
headquarters
  • Office no.12, 3rd floor, Big city tower
    Lahore, P 54000
    Pakistan

Portfolio

Key clients: 

Divine technologies, Netexem, ESI Consulting Group, Urtasker, GreyReaders, International Sailing Academy, Supreme Green, Icecreamenglish,

Reviews

Sort by

CRM Dev for IT Services Provider

“They brought the technical thinking I was missing, and they’re creative.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Feb. 2019 - Ongoing
Project summary: 

Bitsclan Solutions is currently designing and developing a CRM for an IT company. The system uses PHP and JavaScript.

The Reviewer
 
11-50 Employees
 
Irvine, CA
Matthew Ashrafi
Founder, Netexem Inc
 
Verified
The Review
Feedback summary: 

Bitsclan Solutions' efforts have been received positively. The team follows directions accurately and overcomes setbacks quickly. Customers can expect a top-notch team that delivers a quality product.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of Netexem. We provide IT services and telephony systems, including VoIP.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Bitsclan?

As a small business trying to grow, the best solution for us was to implement a CRM. We tried a couple of paid and open-source versions, but none of them worked for us, so we decided we wanted to build one ourselves.

SOLUTION

What was the scope of their involvement?

We explained our requirements to Bitsclan, and they started working on it. We told them what functionalities we needed, and they came up with functionalities and designs, wrote the code, and deployed to the server. They’re using PHP and JavaScript. We’re continuing to work on features that’ll make the process easier for us, our customers, and our sales team.

 Time is very valuable for our customers and employees, so we want to make the process easier. One of the features we built is auto form filling for the new leads entered by our sales team. It eliminates the need to manually add addresses or phone numbers. We came up with additional features along the way, which would be helpful for our customers. The CRM was converted into a powerful portal through which our customers can manage their billing, text messaging, and all the other features we provide. Overall, Bitsclan was excellent at delivering according to our specifications.

What is the team composition?

We had one direct point of contact, who was our connection to the rest of the team. They assigned one designer and one PHP coder.

How did you come to work with Bitsclan?

We went to a few providers, asking for code that had comprehensive comments. The other teams we looked at were 30–50% cheaper than Bitsclan, but the communication was worse. Bitsclan was more expensive, but it was worth it, and we felt we could have a long-term relationship with them.

How much have you invested with them?

The cost has been around $20,000.

What is the status of this engagement?

We started working with them around December 2018, and we’ll probably continue for at least one more year. The project had multiple phases, for putting together design and the overall idea. They worked with different staff from our company, so I couldn’t say for sure when we started.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Bitsclan was able to deliver whatever we asked for and all of our employees are really happy with our CRM. Some parts were more challenging and took more time, but they figured everything out. That was really important, given that we’ve asked for some crazy things on the backend. We did encounter some issues with the CRM, but we just took snapshots, gave those to Bitsclan, and they gave us fixes within two days.

We had weekly meetings with our employees, where we asked them what features they wanted or thought would make their jobs easier. Bitsclan made those into reality, and added them one by one. The search engine inside the CRM is especially incredible. If an employee forgets a customer name, they can simply search for a couple of words related to them, and get results related to specific customers, projects, and so on. Bitsclan’s dedication to our project has been great thus far.

How did Bitsclan perform from a project management standpoint?

Talking to them was easy, and we didn’t need to spend hours explaining our requirements to them. They figured out things like what fields needed to be put into the database, what error handling we needed, and so on.

The process went well, and I can’t think of any issues. If there were, those were our fault, given our lack of design specs. We just gave them a plan, and they made it happen.

What did you find most impressive about them?

The part I liked the most with them was that I could simply give them ideas for new features, and have them get back to me 1–2 days later with a fully developed result that was even better than what I had in mind. They brought the technical thinking I was missing, and they’re creative. They don’t just develop code and deliver exactly what the client requested, which is fantastic.

 Are there any areas they could improve?

My main concern is whether Bitsclan can handle many more customers and maintain the same delivery timeframes.

I know that they started growing fast, and the only thing I’m a bit concerned with now is that they’ll start to get really busy. As a startup company, quality for our customers was the main thing we were concerned with, and we did our best to maintain it. Our customer count increased, but we were able to keep quality at the same level as when we started. They’re growing fast, which is good for them.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer