What evidence can you share that demonstrates the impact of the engagement?
They built a fantastic website. It’s everything that I needed to have. It functions well, it looks good, and it’s easy for me to understand on the backend. I’ve had people compliment the site and ask me who my web designer is. I’m very happy with it.
How did Binge Surfer Services perform from a project management standpoint?
We mostly communicate via e-mail. I also call if it’s something that needs a long explanation. I've had my fair share of bad experiences with web designers. But with Binge Surfer, we had good communication. They’ve even taken the time to guide me through a few things that I didn’t know.
They were very professional and responsive. Everything I needed to be solved was solved. They delivered what I asked for within short timeframes. There were no delays. It all went smoothly. It was fantastic to have someone who listened to what I had to say and delivered quickly.
What did you find most impressive about them?
They generally care about making sure that you're satisfied and that you have what you need so that you're happy with the website. It’s not about getting the product out the door so they can move on to the next one. I can't begin to tell you how many people hate web designers and I'm very happy that I don't hate mine.
As an example, there was something I wanted once that was in a coding language they weren’t familiar with. Rather than not being able to satisfy my request, my designer spent all night studying and figured out what needed to be done. That’s the kind of approach—learning what is needed for the project—that they take in order to make sure that they deliver.
I also like their minimal design. Websites can be ugly and overly populated but they don't overcomplicate things.
Are there any areas they could improve?
I'm a happy customer. I can't complain. I can be a pain to deal with and they were still able to deliver.
Do you have any advice for potential customers?
I wouldn't think twice about Binge Surfer. If they're looking for a web designer with whom the experience will be seamless, who is good at design, and who knows the backend, you should go with them.