What evidence can you share that demonstrates the impact of the engagement?
We presented the logo, new graphic treatments, and brand messaging Bates Creative designed to our leadership, stakeholders, and donors. In response, we were overwhelmed with compliments.
The assets they created had a clean, contemporary feel and captured the spirit of the building and our overarching mission. We've gotten a lot of really great feedback from the people who count the most in this phase of the process.
How did Bates Creative perform from a project management standpoint?
I think they were excellent in this regard. Bates Creative was highly flexible and responsive. Even though we approached them with a project that had slightly out-of-the-ordinary deadlines required approach, they responded very well. They were willing to provide anything we needed within our set timeframes.
We mostly communicated with the team over email. Occasionally, we had check-in phone calls and met them in person to hold review meetings and workshops.
What did you find most impressive about them?
Bates Creative went above and beyond in terms of the time and thought they committed to our project. Since we're a nonprofit, we could only provide them with a limited budget to work with, but I think they definitely gave us additional hours.
They definitely came in with a lot of really great ideas and presented them thoughtfully. I appreciated their collaborative process and how well they took our feedback into account.
Are there any areas they could improve?
No, I actually don't think so.
Do you have any advice for potential customers?
I would suggest taking advantage of Bates Creative's enthusiasm. Treat them like a collaborative partner. Working together was a really fun process for us.