Beyond Codes Inc.

Please describe your company and your position there.

I am the CEO of Pimcore Global Services (PGS). We are global strategic partner of Pimcore software product. We provide consulting led implementation services for Pimcore. We are headquartered in Houston and we have enterprise clients world wide. We focus mainly on digital transformation projects for large Retail and Manufacturing enterprises.

For what projects/services did your company hire Beyond Codes Inc.?

We needed to have front end inside sales team to respond back to incoming leads/queries. Beyond Codes provided very smart, detail oriented and professional people. They were very thorough and had a strict SLA of 15 minutes to respond back to ALL incoming leads. They did an AWESOME job!!!

How did you select this agency and what were the deciding factors?

We tried various options prior to Beyond Codes. Some were lacking professionalism, some didn't do good job in terms of response time and some didn't know their subject very well. When we contacted Beyond Codes, from start till end, their front end business development team, project managers and the entire crew was very friendly. They exactly knew what they are talking about. They took our project as their own. They really put their heart into it and came up with a very impressive project plan and proposal. This made us decide immediately to go with Beyond Codes.

Describe the project in detail and walk through the stages of the project.

They provided 4 inside sales people to attend to ALL incoming leads. They had to provide first response with a introductory message and later on follow up with more details as needed. Next, they had to setup an appointment with our Sales team and the customer/lead. They managed to setup appointments with record number of leads. They had 90%+ ratio success in getting on call with us. This is HUGE and very very impressive.

Describe the recruitment process in detail.

We interviewed the candidates. Almost all of them were good. We selected the people based on their prior experience in related domain (digital transformation).

Can you share any outcomes from the engagement that demonstrate progress or success?

Beyond Codes team were able to get sales appointments with 90% of the incoming leads. This by itself is a great success factor.

How effective was the workflow between your team and theirs?

We completely outsourced the entire inside sales process to Beyond Codes. We didn't manage it. Beyond Codes came up with entire process, call flow, question bank, content, marketing material etc. They did a great job.

What did you find most impressive or unique about this company?

Beyond Codes is full of positive energy and enthusiasm. You can feel it from the very start till the end. All of this is driven from the top - from their CEO - Gaurav Kumar. He is a great guy. He has great amount of integrity, dedication to all his customers. And above all, he really takes customer relations to a step further... and becomes a true friend and advisor. The entire Beyond Codes team imbibes this culture from the CEO - Gaurav Kumar. They are a SOLID and GREAT team!!!

Are there any areas for improvement or something they could have done differently?

I can't think of any. But something they might want to consider is to get into Management and Business consulting. They have great experience in this domain now. They should provide premium and senior consultants to work side by side with CEO's to create business growth roadmap and consulting.

Introduce your business and what you do there.

I’m the CEO of IntellaQuest. We develop and have Cloud-based software service solutions for clients who use our software platform for business process workflows, such as document and training management, managing quality management, and environmental health safety systems.

What challenge were you trying to address with Beyond Codes Inc.?

We were looking for help in making initial contact with our target audiences, following our decision to optimize our marketing strategies.

What was the scope of their involvement?

Beyond Codes Inc. mainly helps us with appointment setting. They try to set up initial meetings with certain functional roles within our target companies. Additionally, they conduct background research on a company prior to our meeting with them and do follow-ups once the initial call is made.

What is the team composition?

We've interacted with several resources from Beyond Codes Inc., including delivery managers, the global head of sales, business relationship managers, and their CEO. 

How did you come to work with Beyond Codes Inc.?

Beyond Codes was recommended to me by an acquaintance who worked with their team in the past.

How much have you invested with them?
 
We've spent around $150,000–$200,000.

What is the status of this engagement?

We began working together in February 2019, and it's ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

Beyond Codes Inc. has satisfactorily met our requirements — they conduct quality calls, which identify opportunities for our business and move that into a sales pipeline. We're satisfied with the performance evaluations we’ve done.

How did Beyond Codes perform from a project management standpoint?

We have weekly meetings for project status updates. Beyond Codes Inc. runs all their processes smoothly and delivers everything they promise. They organize our meetings well and make it a point to show up prepared with productive ideas.
 
What did you find most impressive about them?

We're pleased with how smooth our working relationship with Beyond Codes Inc. is. They're a knowledgeable team that conducts thorough researches to ensure that we get the best results.

Are there any areas they could improve?

I don't see any areas that need improvement. They're already a great team to work with.

Do you have any advice for potential customers?

Be specific and take time to provide enough information about the value of your product and business to them. It also helps to have smooth management and implementation of your resources and processes.

Please describe your company and your position there.

I was Director, Marketing at one of the leading Product Engineering Services company managing Demand Generation across multiple verticals and service lines. It was a global role.

For what projects/services did your company hire Beyond Codes Inc.?

We onboarded Beyond Codes for lead generation/appointment setting.

What were your goals for this project?

Generate MQLs and raw funnel. We targeted a 65% appointment to MQL conversion.

How did you select Beyond Codes Inc.?

We evaluated multiple vendors and Beyond Codes was selected based on their experience and commitment to delivery. They were high on cost but we still went ahead forthe value they bring.

Describe the project in detail.

The project was to target accounts across Communication Service Provider, Network Equipment Manufacturer, Independent Software Vendors, Industrial, Electronic and Manufacturing, Semiconductor across North America, EMEA and APAC. We targeted to deliver 300 meetings in 6 months.

What was the team composition?

We had onboarded 1 rep for each vertical and floating team to generate meetings.

Can you share any outcomes from the project that demonstrate progress or success?

In 6 months BCI was able to deliver 250+ meetings with C/V/D level from the targeted accounts. We had 1 win from the project.

How effective was the workflow between your team and theirs?

We had weekly reporting and the team had regular communication with the marketing team. Any deviation was managed well with all stakeholders involved. There were regular onsite meetings also.

What did you find most impressive about this company?

• They were able to deliver appointments as expected.
• Professionally driven organization
• Can scale up as needed
• Commitment from vendor at all stages

Are there any areas for improvement?

Increase convertion rate of meeting to MQL

Please describe your company and your position there.

EXL is an operations management and analytics company. I am the chief Marketing Officer

For what projects/services did your company hire Beyond Codes Inc.?

To generate leads and schedule meetings with prospects

What were your goals for this project?

We wanted to accelerate generating the sales pipeline

How did you select Beyond Codes Inc.?

We selected them for their experience and success in the field of targeting and enabling initial meetings with key target contacts.

Describe the project in detail.

The project involved targeting senior level decision makers, using various tools to build insights and content to positions our expertise and schedule a meeting that would enable our sales team to build deeper connections and generation qualified opportunities

What was the team composition?

The team included insides sales professionals

Can you share any outcomes from the project that demonstrate progress or success?

We saw great success from this program and have increased the scope of our programs. Scheduling meetings with CXOs and key decision makers if a tall ask but the creatively and resourcefulness of the team from beyond codes helped us with positive outcomes

How effective was the workflow between your team and theirs?

Very effective

What did you find most impressive about this company?

Speed and flexibility

Are there any areas for improvement?

Not at this time

Please describe your company and your position there.

We are an IT services company focusing on Digital Transformation and Product Engineering. I am an EVP-Sales and part of management team.

For what projects/services did your company hire Beyond Codes Inc.?

We are a company with an aggressive sales plan. We have worked with Beyond Codes to help sales teams in generating leads.

What were your goals for this project?

Generate new sales leads as an alternate channel

How did you select Beyond Codes Inc.?

We have worked with the CEO earlier and have a good experience. This was the reason to select Beyond Codes Inc

Describe the project in detail.

Once we selected Beyond Codes, we worked very closely with the team, trained them on our offerings, coached them on the right messaging and prospects and guided them through the process, so that they get better with every day.

What was the team composition?

It was a fixed bid, output based services model

Can you share any outcomes from the project that demonstrate progress or success?

We had an average of 10 qualified leads every quarter across the company. We have also had closures over the last 3 years that helped generate revenue for the company

How effective was the workflow between your team and theirs?

Very effective with multiple governance levels

What did you find most impressive about this company?

Flexibility and ability to learn

Are there any areas for improvement?

Better knowledge of the IT industry, landscape to help generate more leads