This review was updated by the client on January 16, 2019. The original star ratings were: Overall - 3, Quality – 2.5, Schedule – 1, Cost – 4.5, NPS – 2.5. New content is below.
Has the scope of their involvement expanded in any way?
Since I left my first review, Belitsoft has made several enhancements to the application for one of our customers to offer improved capabilities. Specifically, they focused on adding new mission forms. Users can now run security audits for different sites to assess vehicles, trucks, or any other materials used within the scope of their activities. They ensured the app was secure and have been providing legal compliance recommendations ever since.
Our client can use the app we developed with Belitsoft to run onsite security audits for their own customers. New functionalities they’ve added include a compliance check. The system takes a picture of each item and lets users add a comment and digital signature to indicate that users agree with the report. As essentially a type of checklist of verifications, it breaks down each aspect by whether or not it’s compliant. Users can access everything that’s available via a tablet device.
Could you remind me of how you came to work with Belitsoft?
After attempting to work with a different company in Ukraine that was overloaded, I looked for an alternative. Belitsoft got in touch with me. By comparing their estimate to the prior vendor’s, I could quickly identify that they followed best practice. They had a good process in place to complete the level of development work I expected.
Has the team composition changed since we last spoke?
For this part of the job, as it was a smaller enhancement, we had one developer, a project manager, as well as a QA person.
How much more have you invested in them?
We’ve spent around $5,000 more since the last review I left.
What is the current status of this engagement?
The project is now complete.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
The customer we built the new version for is currently using the product. They’re quite happy with what we have developed for them with Belitsoft’s support. User feedback they’ve started to receive has been quite positive. The application is in line with expectations and has a good response time. Both the online and offline modes have been working very well.
How did Belitsoft perform from a project management standpoint?
Everything has progressed well and on time during the current phase. The timeline estimation improved since the first phase of the project, which was less accurate. I got the impression that they were more used to a more agile approach with sprints than fixed price versus using a more.
For this project, our client required a price commitment which is always challenging to adhere to due to changes we might want throughout the project. During the first phase, they learned how to address the fixed-price approach better.
What did you find most impressive about them?
They were annoyed by my previous review, since it indicated their work wasn’t up to the standard they want to deliver. After we had that discussion, they worked hard and committed to delivering a good product on time. Belitsoft really cares about improving their work, which shows how important their customers are to them.
Are there any areas they could improve?
Positive about Belitsoft include their honesty and commitment to delivering a good service. For me, the most important criteria for success are responding to issues, changing for the better, and having a commitment from your provider. Belitsoft has achieved all of these benchmarks. Regarding scheduling, I would need to work with them on larger-scale projects to know for certain that they've improved. I can confirm they did much better for this smaller second smaller phase.
Do you have any advice for potential customers?
Communicate in detail before starting the project and setting an estimate to prevent any misunderstandings. This will ensure they comprehend the features you want and how it should be deployed and preempt them from missing anything. It will also afford them the best understanding of the projects so they can provide accurate estimates and timelines.