BCA IT, Inc.

Introduce your business and what you do there.

I’m the VP  for RM Contracting Inc. We’re located in Miami, Florida.

What challenge were you trying to address with?

We an IP issue with our computers. There was a hack into our email and we hired BCA IT, Inc. to resolve the situation for us.

What was the scope of their involvement?

They did some stuff remotely, basically our legacy data and our historical emails. They set it up so that we still had that data in our new email and domain. Then they came on site, set up all of our equipment, downloaded apps, and ran the security on the email.

What is the team composition?

We worked with two people.

How did you come to work with BCA IT, Inc.?

They were recommended to us and my partner hired them. They work with one of our clients in the IT industry.

How much have you invested with them?

It was north of $1,000.

What is the status of this engagement?

We started working together in August 2020 and it’s ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

Our problem has been resolved, but they would be our go-to team if we had more issues come up in the future. We were happy with the quality of their work. Right away, they were very helpful, informative, and professional.

How did BCA IT, Inc. perform from a project management standpoint?

We had email and phone communication with them. It was very efficient. There was no delay in time or having to wait around. Every time we called, we got a response right away.

What did you find most impressive about them?

Their customer service was very helpful and informative. They knew exactly what we needed and delivered. It was a pain-free process.

Are there any areas they could improve?

No, we were satisfied with everything.

Do you have any advice for potential customers?

Know the issue and what you want to get done going into the project. If they're looking for a good, reputable company that provides excellent service, I would just tell them to trust BCA IT, Inc.

Introduce your business and what you do there.

We’re a physical distributor of oil and lube. My position is network admin.

What challenge were you trying to address with BCA IT, Inc.?

We had on-premise Exchange, and we hired them to move our exchange to Microsoft 365 Cloud.

What was the scope of their involvement?

BCA IT, Inc. did the implementation. However, they guided me every step of the way. Once we successfully migrated from Exchange on-premise to Exchange Online, they walked me through the Office 365 portal.

What is the team composition?

I worked with three people.

How did you come to work with BCA IT, Inc.?

They were highly recommended by the CFO we had at the time.

How much have you invested with them?

We spend $24,000 a year.

What is the status of this engagement?

Our work together began in September 2018, and we’re still working together.

What evidence can you share that demonstrates the impact of the engagement?

We’ve been very happy with their services.

How did BCA IT, Inc. perform from a project management standpoint?

We communicate via email and phone. They’re good about getting back to me quickly.

What did you find most impressive about them?

The best part about working with BCA is their response time.

Are there any areas they could improve?

No.

Any advice for potential customers?

They know what they’re doing.

Introduce your business and what you do there.

I’m the president of the Boys & Girls Club of Miami-Dade.

What challenge were you trying to address with BCA IT, Inc.?

We needed help maintaining our computer systems, and troubleshoot any problems. We needed it done in an affordable and effective way.

What was the scope of their involvement?

Anytime we have an issue, we just give them a call. If they can resolve it online, it gets done. If not, they send someone out physically to solve it. The team also helps us implement new technology. For example, they helped us set up a new computer lab with 25 stations. The team took us from A-Z, which computers we needed to access, and what internet provider is best to use.

 BCA IT is also supporting our shift to remote work with the COVID-19 pandemic. They helped us make the change quickly.  Most recently, the team is helping us increase our bandwidth to make sure we have enough resources for children that will be remote learning here at the start of the school year.

What is the team composition?

We work with 6–8 people from their team.

How did you come to work with BCA IT, Inc.?

They were recommended to us.

How much have you invested with them?

We’ve spent $20,000–$30,000 on an annual basis.

What is the status of this engagement?

We started working together in July 2012, and our work is ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

BCA IT always delivers great work. If something doesn’t work, which happens with technology sometimes, they come back and take care of it.

How did BCA IT, Inc. perform from a project management standpoint?

They always let us know when they’re done fixing something, which is all we ever want to hear. We keep in touch via email or phone, and they manage our projects with a ticket system. Someone will always call us back immediately.

What did you find most impressive about them?

Their practicality really stands out. The team always finds solutions that make sense to us and our budget.

Are there any areas they could improve?

No, they’ve been really responsive. ‘

Do you have any advice for potential customers?

My advice is to let them know everything you need and want, and they’ll be able to come up with a solution.

Introduce your business and what you do there.

We’re a wholesale manufacturing company of women’s clothing. I’m the COO.

What challenge were you trying to address with BCA IT, Inc.?

We hired them to handle all aspects of IT.

What was the scope of their involvement?

We’ve had other IT partners prior, but they currently take care of our entire IT infrastructure. That work includes server maintenance, user set up, and more. 

What is the team composition?

I work with a handful of their IT employees. There are probably about 4–5 technicians that I’ve interacted with. The team size depends on the service that we require at the time. If we have a large-scale project coming up, we loop in their owner as well. 

How did you come to work with BCA IT, Inc.?

They were recommended by our CFO, who had worked with them at a previous company. We weren’t satisfied with our IT partner at the time, so we made the jump.

What is the status of this engagement?

We started working with them around June 2016.

What evidence can you share that demonstrates the impact of the engagement?

They go above and beyond to help us solve our technical issues. For instance, they’ll do the due diligence to research things like new phone networks, searching out solutions for our problems. From there, they provide us with honest suggestions while keeping our budget and efficiency needs in mind. Through their knowledge of the IT space, they’re always trying to find ways to save us money, whether that’s through a workaround or alternative option.

How did BCA IT, Inc. perform from a project management standpoint?

They’re always communicating and turning projects in on time. We’ve kept up a very transparent, easy engagement because of that. We communicate mainly through emails and phone calls. 

What did you find most impressive about them?

They allow us to focus on our business, without having to worry about IT. 

Are there any areas they could improve?

No, I can’t think of anything. 

Do you have any advice for potential customers?

The investment in their team is well worth it. Select an IT team that solves problems effectively the first time around. I’d recommend their services.

Introduce your business and what you do there.

I’m the operations manager for Tire Group International, a B2B tire distributor and wholesaler that imports and exports tires and sells to all businesses. We cater to the US market as well as internationally. 

What challenge were you trying to address with BCA IT, Inc.?

We hired BCA to manage our IT, network, and infrastructure.

What was the scope of their involvement?

To start, they set up our servers. They've evolved our servers over the years, so we've gone from having servers on-site to virtualizing our servers to having co-locations. They’ve done major projects in terms of updating our back-of-house, so all of our IT equipment, as well as managing every user and helping them with any needs, such as small updates to their Microsoft Office account. 

We buy and order our equipment through them, and they suggest the licenses that we need for managing everything. They help monitor our security and do major security patches to prevent any form of hacking. They've also helped us mount businesses abroad, so they were one of the ones that helped us set up our international offices. They've even helped us set up other offices around Florida. 

What is the team composition?

I’ve worked with eight people, including Kenneth (President), who is the owner, and Angel (Network Account Manager), who is our primary account manager. I’ve also worked with a secondary account manager, three techs, a high-level security and software engineer, and two customer service reps. 

How did you come to work with BCA IT, Inc.?

I started working at Tire Group International 10 years ago, and BCA was already helping with IT. However, I know that they met because one of the longest-tenured people at Tire Group is a longtime friend of Kenneth. That person introduced Kenneth to the owner of Tire Group, and they started talking about managing IT. They onboarded Kenneth, and the rest is history. 

How much have you invested with them?

Yearly, we spend $200,000–$500,000. In total, we’ve spent about $2 million.

What is the status of this engagement?

My company has worked with them for 13–14 years. I’d estimate that our work together began in January 2008, and it’s ongoing.

What evidence can you share that demonstrates the impact of the engagement?

In my opinion, they’re the best in the business, and I’ve worked with a few of these types of companies.

How did BCA IT, Inc. perform from a project management standpoint?

All I have to do is sit down with them and either approve or decline their suggestions; it’s a very straightforward partnership. We’re only about 10 minutes down the road from BCA IT, Inc., so that helps with service. They’re fantastic.

They usually hit their deadlines. If they’re not going to meet a deadline, it’s generally because of a factor outside of their control. They’re also very good about saying whether they’ve run into an issue.

They have a ticketing system, so my communication with them is through email. If I want a ticket to be opened, I send an email to a specific address, and that goes into the ticketing platform.

What did you find most impressive about them?

I’ve worked with them for 10 years now, so at this point, it’s become a friendly relationship. I know them personally, and I really enjoy working with them and talking with Kenneth.

Are there any areas they could improve?

Kenneth’s company used to have a different name, and then at some point, they went through a merger. During that transition, the service fell off for 6–12 months. However, by then, we’d already been working with them for a significant amount of time. 

Other than that, I don’t have any criticisms; they’re great. They always respond to me and deliver. They’re fair about everything. 

Any advice for potential customers?

100% hire them. This does depend on your company size; I believe we’re one of their larger organizations, and we have about 100 people. If you’re a small–medium-sized business, they’re the best in the business.

Introduce your business and what you do there

I am the vice president at a door and window retailer.

What challenges were you trying to address BCA IT

I hired them to provide IT and maintenance services. This included computer maintenance, software updates, security, among other tasks.

What was the scope of their involvement?

They take care of our IT and maintenance needs. This included computer maintenance, software updates, security, among other tasks.

What is the team composition?

There were more than three people on our team.

How did you come to work with BCA IT?

They were referred to us and we decided to give them a try.

How much have you invested in them?

I pay a fee of $500, plus other services.

What is the status of this engagement?

We have been working with them since 2010, and our collaboration is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

It has been great and they’ve helped me a lot. We’ve been working together successfully for years now.

How did BCA IT perform from a project management standpoint?

They always make sure everything works smoothly, making sure that my security systems are updated. I have had excellent experience with them.

What did you find most impressive about them?

They offer a great service. They’ve always been available whenever I’ve needed their help.

Are there any areas they could improve?

No, everything is perfect.

Introduce your business and what you do there.

We are a surety and finance firm in Miami, Florida. I am the senior vice president of operations.

What challenge were you trying to address with BCA IT, Inc.?

We were originally partnered with a different IT firm, but they struggled to work with our multi-state office operation. We wanted to find an agency that was based in Miami — near our main office — that could also work with our other locations in New York and Pennsylvania.

What was the scope of their involvement?

Generally, they provide managed IT services across all of our offices.

When we first brought them on, the BCA IT, Inc. team completed an audit of our current situation to determine whether or not our hardware and equipment was what we needed. 

Then, they set up a virtual cloud to enable remote working. We’re a majority web-based company, so everything we do in online and through our website. Their team manages all of our hosting and security needs, SSL (Secure Socket Layer) certificates, and any other IT tasks we need help with.  

What is the team composition?

Kenny (President, BCA IT, Inc.) is main representative. There are two people who handle our administrative needs, like helping us upgrade all of our computer equipment across all three offices. There are also several engineers that work on our account. 

How did you come to work with BCA IT, Inc.?

We use an accounting software that is very specific to our industry. They were providing support to the company that runs that software. When we were starting to look for a new IT firm to partner with, our CEO connected the dots and reached out BCA IT, Inc. 

How much have you invested with them?

We have an annual contract with them. When we first started, the initial agreement was for about $2,000 a month. As our team has grown, that has increased to about $5,000 a month.

What is the status of this engagement?

We started in 2017, and we’re still working with them.

What evidence can you share that demonstrates the impact of the engagement? 

Their services are timely and of high quality. BCA IT, Inc. set up our remote offices at the start of our partnership, and everything is still running smoothly. We didn’t even miss a beat when the COVID-19 pandemic hit. 

Their team is very hands on, engaging with us consistently — not just when there are IT issues. They make sure we are always up to date on the latest security technology, and give presentations to share information. Overall, we’re happy with their service.

How did BCA IT, Inc. perform from a project management standpoint?

They have an IT health email, which has been really nice because we’re all so busy. I can shoot over a message to that address, and a ticket is instantly created. Within a few minutes, I receive an email confirming my request and they usually get back to me via email or phone call in the next hour with an appropriate solution or response. Their customer service is excellent.

What did you find most impressive about them?

I’m most impressed by their IT knowledge and the quality of their service to clients.

Are there any areas they could improve?

None come to mind — they meet all of our needs.

Do you have any advice for potential customers?

Set up an assessment meeting with their team so they can get a big-picture understanding of what’s going on in your office. That way, they can provide a more accurate proposal.

Introduce your business and what you do there.

I’m the owner of a B2B digital marketing agency.

What challenge were you trying to address with BCA IT, Inc.?

We hired them for technical support including setting up networks, internet-related issues, and security support.

What was the scope of their involvement?

We call them whenever we need IT support. They’ve mostly helped us with internet-related projects. They also helped with security by backing up all of our emails. They work mostly remotely but can come on-site when needed. 

What is the team composition?

I work with a team of three or four people from BCA IT. 

How did you come to work with BCA IT, Inc.?

I received a referral. 

How much have you invested with them?

We’ve invested between $5,000-$7,000. 

What is the status of this engagement?

We started working with them in 2015 and our engagement is ongoing. We call them as needed for different projects.

What evidence can you share that demonstrates the impact of the engagement?

They’ve met and exceeded the goals of each project. We’re happy with the results of the work that they’ve done. 

How did BCA IT, Inc. perform from a project management standpoint?

They’re easy to communicate with. They use a ticketing system and are quick to respond. 

What did you find most impressive about them?

They’re customer service-oriented and hands-on. Their pricing is also fair. 

Are there any areas they could improve? 

There’s nothing I can think of. 

Introduce your business and what you do there.

I’m the owner and president of Edge Cordage, a cordage distributor. We supply everything from kite strings to mooring lines for ships, and all the different rope products in between.

What challenge were you trying to address with BCA IT, Inc.?

We had an old-fashioned bookkeeping machine that didn’t retain any information. We were having inventory issues as well and decided we wanted to transition to a computer system to keep track of all of our information.

What was the scope of their involvement?

BCA IT helped us transition from our manual bookkeeping process over to a computer system. At the time, the company was just called BCA—it’s since split into BCA IT, but it’s all under the same family company. Likewise, the bookkeeping software we use is now called Sage, though it went by a different name at the beginning of our engagement. 

The BCA IT team helped us understand how to use the software and what we could leverage it for. We went out to their facilities about two or three times for training sessions. Once the software and computers were installed, they worked with us for a few days to migrate all of our vendors, customers, inventory, and accounts payable section onto the system. 

What is the team composition?

We work with a team of about 10 people. 

How did you come to work with BCA IT, Inc.?

I’d been considering transitioning into software and looking at different programs to put in. A close friend of mine had installed the same software, which was more comprehensive than what we needed at the time. However, they were looking to expand into South Florida, so we ended up getting a great deal on the product. 

The big deciding factor was that it was the only software that was able to handle the length of some of our product descriptions, which could be up to about 200 words. 

What is the status of this engagement?

We’ve been working with BCA IT since 2004.

What evidence can you share that demonstrates the impact of the engagement? 

They’re an excellent company. When you work with a provider, especially someone in the software business, nothing goes perfectly. The initial installation is one thing, but as the relationship goes on, the issues that come up along the way are another thing.

How well the provider reacts to those problems and how quickly they get them taken care of makes all the difference. Over the 16 year relationship we’ve had with BCA IT, they’ve always worked diligently to fix any problems. They stay with us until it’s resolved to our satisfaction.

How did BCA IT, Inc. perform from a project management standpoint?

They’re always available to take my phone calls, whether it’s their mainline or cell phones of my main contacts.

What did you find most impressive about them?

BCA IT always does what they say they’re going to do.

Are there any areas they could improve?

We always wish that they could fix problems faster, but that’s just a wish list.

Do you have any advice for potential customers?

Lay all your cards on the table with BCA IT in regards to what you need and how you want it done. The more they know about what you want to do, the easier it will be for them to recommend how to do it.

Introduce your business and what you do there.

I’m the owner of Dependable Accounting Services. I’m a bookkeeper for multiple companies. 

What challenge were you trying to address with BCA IT, Inc.?

One of my clients — a law firm — used BCA to upgrade their entire computer server and workstations. I also use BCA’s services personally.

What was the scope of their involvement?

BCA provides my client with IT support for both hardware and software. The law firm has a server environment as well as individual workstations. Employees can reach out directly to BCA if they have any software issues. If it’s a hardware issue, the law firm’s owner or I will get in touch.

What is the team composition?

We work with four people.

How did you come to work with BCA IT, Inc.?

When the law firm put out the idea of a server upgrade, their in-house IT person introduced them to Kenny (President) to make it happen. From the moment we met him, he has been incredibly professional and forthcoming with information and knowledge.

I’ve worked for a law firm full-time and went through many IT people. Quite frankly, in my experience, the person giving the presentation tends to know the jargon without knowing what happens behind the scenes. If we ask them questions, they don’t actually know if what you request is possible or easy. In this case, Kenny presented it to us and knew what he was talking about. He never oversold or misguided us. That was so huge to me after experiencing the opposite.

How much have you invested with them?

We’ve spent over $60,000.

What is the status of this engagement?

We first met them about three years ago. We took a baby step with them in going to the cloud with Office 365, but it was a while before we could jump in to redo the server. That’s what we’re working on now.

What evidence can you share that demonstrates the impact of the engagement?

BCA is incredible. They give very professional, detailed proposals and present us with their offerings and suggestions. They take the time to explain everything thoroughly to us as well.  There are clients that I’m begging to switch to BCA. One of my previous clients decided to upgrade their servers with a different IT company, but they’ve since had a nightmare in that transition. I believe they’re going to jump over to BCA for their tech support from here on out.

How did BCA IT, Inc. perform from a project management standpoint?

They’ve been incredible. I’ve worked with their inside office, and they’ve been very efficient in responding with a request to something that I had to bill for. One thing I like about them is that they try to keep our team consistent. I don’t like a company with a call center system. BCA put a team on our account that works with us throughout the partnership.

What did you find most impressive about them?

The fact that they deliver what they present impresses me. I cannot say enough good things about BCA. I’ve been in this field for 20 years, and my previous firm went through 5 IT support people. My life would’ve been so much easier if we had BCA on staff. I honestly have not met such a nice company to work with.

Are there any areas they could improve?

No, not at this point. We haven’t been able to work with the things they’ve done since COVID-19 started.

Any advice for potential customers?

Do everything you can to get Ernesto (Senior System Engineer) and Dennys (IT Support Specialist) on your team!