What evidence can you share that demonstrates the impact of the engagement?
The satisfaction my clients have with our website has been really noteworthy. They’ve appreciated the design of the site and it’s ease of use — we didn’t implement any fancy gloss or other distracting features.
Also, the new site has made our processing much more smooth. Before, we were doing things via email and there was a lot of sending documents back and forth. Bayshore’s work has really streamlined that process.
How did Bayshore Solutions perform from a project management standpoint?
Their project management has been great, especially during the roadmap phase. Stephen (Senior Project Manager) did an excellent job translating between the legal aspects and website development aspects.
I’ve personally enjoyed the open communication between their team and I. They’re extremely responsive via email and phone; there’s always someone available when I need support.
Additionally, as I’ve done modifications to the website, we’ve been able to have productive conversations about the updates I need, to get it done in a short amount of time. We also have ongoing weekly meetings.
What did you find most impressive about them?
I was impressed by how quickly they were able to get the project done. The site was ready to go by October or November when we had initially planned for January or February. They were able to take things from the ground up very fast; it was excellent. They also came in under budget.
Are there any areas they could improve?
The problems we have had have been minor, and Bayshore handled the criticism really well. They were able to implement the changes quickly and effectively. I’ve been very pleased with the performance overall.
Do you have any advice for potential customers?
Be prepared. You’ll get more out of the sessions in designing your site if you have a clearer idea and picture of what you want. I prepared a lot of information in advance, which is one of the reasons Bayshore was able to get the project done so swiftly.